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The Job The Workforce Development Department is recruiting for Business Services Specialists, who serve as the initial point of contact in engaging businesses, organizations, education, and government agencies. Business Services Specialists conduct outreach; work with special populations; build relationships, synthesize and recommend resources; and implement and monitor outcomes of a variety of workforce development programs. Current vacancy exists at the High Desert AJCC located in Victorville. The list established from this recruitment can be used to fill other vacancies as they occur throughout the County, with locations in the San Bernardino, Rancho Cucamonga, and Victorville areas. For a more detailed description, refer to the Business Services Specialist job description. ABOUT THE DEPARTMENT Workforce Development Department (WDD) operates programs under the guidance of the Workforce Development Board, funded by the Department of Labor's Workforce Innovation and Opportunity Act (WIOA). The America's Job Centers of California (AJCCs) are strategically located in the East Valley, West Valley and High Desert Regions of the County. WDD implements comprehensive strategies to meet the needs of local businesses for a skilled workforce, while creating opportunities for workers to prepare for and enter into well paid careers. CONDITIONS OF EMPLOYMENT Background: Applicant must successfully pass a background check prior to appointment. Travel: Extensive travel throughout the County is required. A valid California Class C driver license is required at time of appointment and must be maintained. Employees in this class may be required to use personal vehicles and show proof of automobile liability insurance. Availability: Position may require occasional weekend and evening work, as well as out of town conferences. Minimum Requirements EDUCATION: Thirty (30) semester (45 quarter) units of completed college coursework in business/public administration, education, communications, human/behavioral/social science, or other relevant field. A list of coursework must be submitted with the application if a degree (as listed above) has not been conferred. --AND-- EXPERIENCE: Option A: Eighteen (18) months of (full-time equivalent) experience performing duties equivalent to a Business Services Representative with the County of San Bernardino, which includes experience marketing WIOA services to employers, such as on the job training programs, working with MOU partners and special populations, rapid responses, business to business connections, and work site agreements. -OR- Option B: Two (2) years of (full-time equivalent) experience conducting business to business outreach services, which includes in-person visits and providing business solutions and resources. Desired Qualifications The ideal candidate will possess a Bachelor's degree or higher, have a passion to service the community, experience and knowledge of business trends, providing business services, and interacting with business executives, owners, managers, and local agencies. Displaying exceptional organizational and time management, able to articulate and foster communication and collaboration of all stakeholders. Presenter public speaking skills are also highly desired. Selection Process There will be a competitive evaluation of qualifications based on the information provided in your Application and the Supplemental Questionnaire; resumes will not be reviewed. The most highly qualified candidates, based on the evaluation results, may be referred for interview. Be sure to include any relevant experience and education that demonstrates that you meet the minimum requirements in both your application and Supplemental Questionnaire, as both will be used to evaluate your qualifications. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Closing Date/Time: Continuous

FIRST DAY OF FILING: Monday, December 19, 2022, at 8:00 A.M. (PT) THE FILING PERIOD MAY BE SUSPENDED AT ANY TIME WITHOUT PRIOR NOTICE. THIS EXAMINATION MAY REOPEN AS THE NEEDS OF THE SERVICE REQUIRE. EXAM NUMBER: CA1667H TYPE OF RECRUITMENT: OPEN COMPETITIVE/TEMPORARY WHO WE ARE: The County of Los Angeles (County) is the largest employer in Southern California with more than 110,000 employees across 37 departments and an operating budget of $38 billion. The County serves the needs of over 10 million residents and 88 municipalities that lie within our boundaries. WHAT WE DO: At the Los Angeles County Department of Consumer and Business Affairs (DCBA), we are committed to fostering a fair and dynamic marketplace and enhancing the economic wellbeing of our communities. The Department is the only local freestanding Consumer Protection agency in the State and our resources and areas of assistance have significantly expanded since its establishment in 1975. We strive to improve the lives of all consumers, tenants, homeowners, immigrants, and workers. Today, we provide a diverse range of services to the residents of Los Angeles County, including investigating and assisting with consumer complaints, real estate fraud, identity theft, and elder financial abuse. DCBA strives to keep people housed and to mitigate displacements through our rent stabilization, tenant protections programs and our foreclosure prevention services. DCBA works to expand access to justice and ensure that residents understand their rights, protect those rights, and obtain a fair outcome through our consumer protection programs, including Small Claims Advisor, dispute resolution and mediation programs, immigration legal services, eviction prevention program, and through our Self- Help Legal Centers. DCBA also oversees the County's cannabis regulatory framework and is committed to ensuring an equitable, sustainable, and safe marketplace. Additionally, we drive initiatives that protect workers from exploitation and human trafficking and provide access to services for vulnerable communities including low to moderate income families, foster youth, and immigrant communities. The Department of Consumer and Business Affairs prides itself on providing extraordinary customer service and ensuring equitable access to our programs and resources for all residents of Los Angeles County. THE OPPORTUNITY: We are seeking qualified candidates to fill temporary Consumer and Business Affairs Specialist vacancies to support programs related to the American Rescue Plan. AMERICAN RESCUE PLAN The American Rescue Plan (ARP) represents a once-in-a-generation opportunity to address LA County's most urgent inequities. This first pillar, "Emerging from the Pandemic Better than Before through Equity-Based Investments," makes investments that will increase housing for people experiencing homelessness, create more affordable housing, resource the Board's "Care First, Jails Last" vision, reduce the digital divide, and build wealth in communities that have historically been left out of generational wealth gains. DCBA has been tasked with implementing several programs to support ARP efforts. Essential Job Functions As the Consumer and Business Affairs Specialist, your responsibilities will include but are not limited to the following: Conduct research, evaluation, and development of policies designed to promote or enhance the core services of the Department. Analyze proposed federal, State and County proposals, legislation, and policy changes to identify impact to County programs, finances, and operations; make recommendations for County positions and advocacy strategies. Conduct special projects, assignments, and management studies concerning departmental programs and initiatives. Analyze data and prepare correspondence and reports on department activities in response to Board of Supervisors initiatives. Prepare, analyze, and make recommendations to the Board of Supervisors on Department core services and priorities. Engage Board of Supervisor staff to collaborate on policy and legislative matters of priority to the Department and Board. Respond to sensitive or complex inquiries or complaints on department issues and prepare official correspondence and materials as necessary. Review program policies, and operational processes to implement quality control in the execution of programs and initiatives and make recommendations regarding program direction. Act as liaison between and/or represent department management with Board offices, County departments, commissions, outside agencies, and other governmental jurisdictions to enhance and promote Department core services and priorities. Requirements SELECTION REQUIREMENTS: OPTION I: One (1) year of experience providing technical and administrative oversight to staff engaged in the delivery of departmental consumer and business affairs services to the public and providing administrative coordination for specialized programs and initiatives at the level of Consumer and Business Affairs Supervisor. OPTION II: Two (2) years of experience investigating, mediating, or resolving complex matters and disputes in connection with consumer and business-related services and programs at the level of Consumer and Business Affairs Representative III. OPTION III: Two (2) years of experience in a public or private agency, analyzing and making recommendations for the solution of problems of organization, systems and procedures and the development and implementation of programs impacting the public in an administrative*, management**, or highly responsible specialized staff capacity***. A Master's degree or higher from an accredited graduate school will be accepted for one year of the experience.**** SPECIAL REQUIREMENT INFORMATION: *Administrative capacity: Performs work typically in an administrative services branch of an organization unit, including responsibility for the development of procedures and participation in policy formulation. Experience at the level of independent responsibility for assignments of average difficulty analyzing and making recommendations for the solution of problems of information services, programs, and general management. **Managers are responsible for making major recommendations and taking actions that have a direct and substantial effect on the agency and the programs. Managers organize, plan, implement, and control functions and programs; develop and implement policies, procedures, and guidelines; formulate short-term and long-term goals and objectives; direct and supervise staff through subordinate supervisors; allocate resources; and; determine staff training needs. ***Specialized staff capacity is defined as staff experience requiring specialized knowledge of rules, regulations, and other guidelines relating to completing assignments in the program area assigned. Knowledge is usually attained through extensive, increasingly difficult, and practical experience and training in the subject matter field. ****To receive credit for the required degree/coursework, you must include a legible copy of the official diploma, official transcripts, or official letter from the accredited institution which shows the area of specialization. Submit proof of degree by uploading the required document(s) as attachments at the time of filing or send by e-mail to AHsu@dcba.lacounty.gov within seven (7) calendar days from application submission. DESIRABLE QUALIFICATIONS : Additional credit will be given to applicants who possess the following desirable qualifications: A Master's degree or higher from an accredited graduate school Additional years of experience in excess of the Selection Requirement To receive credit for a Master's degree, you must attach a copy of your degree or official transcripts to your application at the time of filing, or email the documents to AHsu@dcba.lacounty.gov within 7 calendar days from the application filing date Withhold Information No withholds will be allowed for this examination. Required experience must be fully met and indicated on the application on the last day of filling. Out-of-class will not be accepted for this examination. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: 2 - Light. Additional Information Our Assessment Process: This examination consists of an evaluation of education, experience, and desirable qualifications based upon application information and supplemental questionnaire at the time of filing weighted 100%. Applicants must meet the selection requirement described above at the time of filing and achieve a passing score of 70% or higher on the examination in order to be added to the Eligible Register. Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. ELIGIBILITY INFORMATION: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS . Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. VACANCY INFORMATION: The Eligible Register resulting from this examination will be used to fill temporary vacancies in the Department of Consumer and Business Affairs as they occur. AVAILABLE SHIFT : Any shift, including evenings, nights, weekends and holidays. APPLICATION AND FILING INFORMATION Applications must be filed online only. Applications submitted by U.S. Mail, Fax, or in person will not be accepted. Any required documents must be submitted within seven (7) calendar days from application submission. Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add AHsu@dcba.lacounty.gov, as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. The Department will not consider missed email notifications as an acceptable reason to authorize additional time to complete the application Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing VERBIAGE from Class Specification and Minimum Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Fill out the application and supplemental questionnaire completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements . COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Please note some public libraries have reopened with limited access hours and may require a prior reservation to use their computers. For more information, please visit their website at https://lacountylibrary .org/reopening or contact the specific libraries directly. NO SHARING OF USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. Fair Chance Initiative for Hiring Ordinance (FCIHO) The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Department Contact Name: Alvin Hsu, Exam Analyst Department Contact Phone: (213) 948-2895 Department Contact E-mail: AHsu@dcba.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (213) 948-2895 Teletype Phone Number: (800) 899-4099 Alternate Teletype Phone Number: (800) 897- 0077 COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Your Responsibilities: 1. Completing Your Application : a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted. b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, do NOT list all of your time with the County under your present payroll title. c. Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. d. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation. 2. Requirements on Job Posting : a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time. b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual over age 40. c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable. 3. Application Deadline : All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed. 4. Change of Name or Address : To change personal information such as your name or address, log into your profile on www.governmentjobs.com and make the necessary change. This can be done at any time. 5. Equal Employment Opportunity/Non-Discrimination Policy : a. It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation or disability. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation may be subject to verification as allowable with State and Federal law. All accommodation-related information will remain confidential. Disclaimer : The County of Los Angeles is not responsible or in any way liable for any computer hardware or software malfunction which may affect the employment application or the application selection process. You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by the County of Los Angeles or its respective employees shall modify the foregoing or create any warranty. The County of Los Angeles expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against the County of Los Angeles as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system. The County of Los Angeles shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis. NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet. By accepting the Use Disclaimer set forth here, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer. Test Preparation : Study Guides and other resources are available to help candidates prepare for employment tests. An interactive system for taking practice tests may be accessed on the Department of Human Resources website at https://hr.lacounty.gov /. Additional resources may be listed on the job posting. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Veteran's Credit : In all open competitive examinations, a veteran's credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit. A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty. This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran's credit. More information available at: https://www.opm.gov/policy-data-oversight/veterans-services/vet-guide-for-hr-professionals/ Accreditation Information : Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). More information available at: http://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf and http://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_AC E_Resource_Guide.pdf Background Check : The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). I f asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Career Planning : Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at https://career-pathfinder.hr.lacounty.gov/#/ . Benefit Information : Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a "new member" of the County's defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) - unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security, but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California. Americans with Disabilities Act of 1990 : All positions are open to qualified men and women. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible. Equal Employment Opportunity : It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below. Los Angeles County Child Support Compliance Program : In an effort to improve compliance with courtordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information. Social Security Act of 2004 : Section 419 (c) of Public Law 108-203, the Social Security Protection Act of 2004, requires State and local government employers to disclose the effect of the Windfall Elimination Provision and the Government Pension Offset Provision to employees hired on or after January 1, 2005, in jobs not covered by Social Security. The County of Los Angeles does not participate in the Social Security System. All newly hired County of Los Angeles employees must sign a statement (Form SSA1945) prior to the start of employment indicating that they are aware of a possible reduction in their future Social Security benefit entitlement. For more information on Social Security and about each provision, you may visit the website www.socialsecurity.gov , or call toll free 1-800-772- 1213. Persons who are deaf or hard of hearing may call the TTY number 1-800-325-0778 or contact a local Social Security office. Employment Eligibility Information : Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility. The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) and the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) prohibits employment discrimination based on race or color; religion; national origin or ancestry, physical disability; mental disability or medical condition; marital status; sex or sexual orientation; age, with respect to persons over the age of 40; and pregnancy, childbirth, or related medical conditions. COVID-19 VACCINATION : Some County workforce members may be required to be fully vaccinated against COVID-19. Successful candidates for those positions/classifications may be required to submit proof of vaccination against COVID-19 or request an exemption for qualifying medical or religious reasons during the onboarding process. Candidates should not present proof of vaccination until instructed to do so by the hiring department. Updated April 2023 Closing Date/Time:

Description: Working Title Graduate Admissions Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department The Division of Graduate Studies & Career Development Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range $4,610.00 - $4,620.00 Per Month ($55,320.00 - $55,440.00 Annually) Position Summary Under the general direction of the Associate Director for Graduate Admissions, the Graduate Admissions Specialist oversees a range of moderately complex student services professional tasks aimed at supporting graduate student outreach, recruitment, and the admissions process. The incumbent is responsible for executing various functions, including advising and guiding prospective graduate students through the application process, assessing eligibility for admission, and facilitating communication with applicants. Key responsibilities of this role involve collaborating closely with Graduate Coordinators and academic partners, ensuring the accuracy of reports and sharing information, and contributing to the achievement of SF State's enrollment goals. The Graduate Admissions Specialist is an integral part of the admissions team, conducts initial application processing and the maintenance of graduate student records, coordinates electronic file management, and accurate data entry. The incumbent offers comprehensive assistance to both prospective applicants and newly admitted students through various channels, such as phone, in-person interactions, and email correspondence. The Specialist will actively participate in assessing academic records to determine eligibility for admissions and residency determination at the point of admissions evaluation. Priorities designated as percentages in this position description are subject to change according to the academic calendar and department needs. Position Information Graduate Admissions Evaluation Review academic credentials of resident, nonresident, and international graduate study applicants to determine admissions eligibility. Interpret and communicate graduate admission policies to faculty, staff, prospective, and new graduate students, clarifying policies and procedures. Identify areas for improvement in admissions evaluations and processes, reviewing and suggesting business process enhancements. Ensure timely and effective communication with applicants throughout the admissions cycle. Assist in crafting targeted messages aimed at prospective students to enhance engagement and enrollment. Manage an assigned caseload of applications for graduate study, including collecting and updating transcripts and other required admission documents. Reach out to applicants as required, prompting the completion of applications within specified timeframes. Maintain student records in the OnBase platform, ensuring accuracy and accessibility. Prepare and transmit admission and denial letters to students, maintaining clear and professional communication. Coordinate with Admissions Evaluators during peak periods for application evaluations and official transcript audits post-census each semester. Validate, troubleshoot, and correct Enrollment Reporting System (ERS) admissions data to ensure timely compliance with Chancellor's Office deadlines. Route admissions and continuing student documents to relevant academic departments or campus divisions. Maintain student records in the OnBase platform, ensuring accuracy and accessibility. Prepare and transmit admission and denial letters to students, maintaining clear and professional communication. Under the direction of the Associate Director, coordinate the completion of assigned Cal State Apply application portal configurations during the annual rollover period. Provide Basic Student Services To Graduate Students Serve as the initial point of contact via email and phone for graduate students, addressing inquiries about the application process, admission procedures, continuing student guidelines, degree status application, and Graduate Studies policies and deadlines. Handle more complex student inquiries by forwarding them to the appropriate staff for further review and action. Conduct phone banking and email outreach to support year-round application, enrollment, and retention efforts. Collect student forms and route them to relevant student services professionals for prompt processing. Assist in resolving issues related to registration holds, To-Do List requirements, and other related tasks. Verify the reception of final/official transcripts necessary for removing registration holds. Initial Residency Determination Collect, review, and process residency questionnaires, status documents, and supporting documentation. Ensure all newly admitted postbaccalaureate students have a residency status at the time of admission and printed on their admission letter. Respond to all inquiries from prospective, applicant, and newly admitted students regarding their residency status. Update residency status as needed. Communicate changes in residency status with the Bursar's Office where appropriate. Conduct outreach to students with undetermined residency status. Other duties as assigned Minimum Qualifications Knowledge and Abilities Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below. Experience Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience. Education Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Preferred Qualifications One year of experience working in Graduate Admissions in Higher Education. Environmental/Physical/Special Extensive sitting, phone, computer keyboarding, and monitor use, up to 8 hours per day. Occasional weekend and evening work hours. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Working Title: Student Onboarding Specialist Classification Title: Staff Services Professional (SSP IV) Posting Details Priority Application Deadline: Sunday, October 8th @ 11:55pm PST ( Posting will remain open until filled) Position Summary The Class Scheduler is responsible for the schedule building component of the Hornet Launch program. The Scheduler actively works closely with academic programs and colleges to build student schedules that satisfy system, university, and programmatic requirements, meet the needs of university constituents while providing the appropriate student learning environment and maximize university resources. The Class Scheduler will work with stakeholders to determine class capacities, create block schedules, and assign students to the schedules. This position also assists the student success centers in various other functions, not limited to helping students understand their curricular roadmaps and guiding students to available campus support services. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5,732 per month - $6,342 per month CSU Classification Salary Range : $5,732 per month - $8,176 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 1 Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : M-F 8-5, other hours as needed. Department Information The Hornet Launch Program for all majors pre-enrolls first time first year students in a set of courses (average of 15 credit hours) based on academic pathways based on faculty recommendations, as well as student interests identified by a personal survey. Students receive academic and career/interests advising prior to scheduling courses. The structured schedule created for each student provides meaningful, productive classes for their respective major. www.csus.edu/undergraduate-studies/hornet-launch-program/ Minimum Qualifications Knowledge and Abilities: The following knowledge and abilities as well as those listed at lower levels in the Student Services Professional series are required for appointment to this classification. Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelation ships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements below. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job-related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job-related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling. Education: Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Required Qualifications Experience: Bachelor’s degree or equivalent from an accredited university. Experience with student advising or mentoring. Experience preparing and delivering presentations for small and large groups consisting of students, staff, faculty, and/or administrators. Experience independently researching and resolving problems. Experience and expertise in translating data and requirements into a coherent visual model of the business system or workflow process to bring clarity and unity among stakeholders, reveal bottlenecks that impede performance. Experience presenting ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Potential ability to serve in a leadership role. Knowledge/Skills/Abilities: Exceptional verbal and written communication skills utilizing multiple modalities. Exceptional time management, project management, and organizational skills. General knowledge of the principles, practices and trends in academic schedule building and the Student Services field. Ability to gather data and analyze complex situations accurately and adopt or recommend an effective course of action or improved business process. Ability to carry out a variety of professionally complex assignments, exercising sound judgment when necessary. Ability to carry out very complex assignments without detailed instructions. Ability to establish and maintain cooperative working relationships with various stakeholders. Exceptional communication skills in person, on telephone, via email or web chat; ability to maintain composure and professionalism. Ability to effectively interact with a diverse population of students, faculty, staff and the general public. Ability to plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations. Demonstrated ability to analyze and evaluate situations and data, make accurate recommendations on appropriate courses of action regarding class scheduling and academic success. Working knowledge of Microsoft Office tools (Excel, Outlook, PowerPoint, Teams, and Word) Condition of Employment Ability to pass a background check. Preferred Qualifications Experience: A Master’s degree in Counseling, Psychology, Clinical Psychology, Social Work or a job-related field from an accredited University. These may be substituted for one year of professional experience. Or an equivalent to graduation from a four-year college/ university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related. Experience using a Common Management System or Student Information System (such as PeopleSoft/ Oracle) and Imaging and/or Document Management Systems (such as OnBase). Direct experience with student registration and scheduling. Knowledge/Skills/Abilities : Advanced experiences in Microsoft Excel. Understanding of Sacramento State program and degree requirements. Documents Needed to Apply Resume, cover letter, and diversity statement. Diversity Statement: Sac State holds diversity, equity, and inclusion (DEI) in its core values. Please include a statement up to 500 words or less, discussing your commitment to supporting students, staff, and faculty in a diverse University setting. Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/organizational-learning-development/csu-learn.html Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled

Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . Salary plus up to an additional $1,000 per month Tahoe Branch Assignment Premium for employees who are permanently assigned to a position located in the North Lake Tahoe Area. This classification is scheduled to receive a general wage increase of 4% in July 2024. POSITION INFORMATION Placer County is currently recruiting for a Community and Governmental Relations Specialist (Staff Services Manager) to be assigned to the County Executive Office in North Lake Tahoe. This position will be responsible for community messaging strategies and plans and will be instrumental in governmental, special district and stakeholder relations. The incumbent will work frequently with the Deputy County Executive Officer that oversees the North Lake Tahoe region and the District 5 County Supervisor to deliver high priority public messaging for Placer County in the North Tahoe region, specifically related to implementation of Board of Supervisor’s direction associated with Critical Success Factors and Transient Occupancy Tax Investment Policy. The incumbent will also work closely with the county-wide public information office and as well as the Legislative & Government Affairs Coordinator, ensuring consistent messaging styles and supportive materials and resources and to provide added focus to the unique legislative needs in eastern Placer. The legislative coordination work would align with the California Tahoe Alliance, formed to advance Tahoe specific issues, as well as coordination with Nevada County and the Town of Truckee on common regional priorities such as housing, transportation, emergency preparedness, etc. The ideal candidate will have excellent public speaking skills, embody strategic thinking and attention to detail, and possess a keen political and social awareness to the unique challenges of the North Lake Tahoe region. The eligible list established from this recruitment may be used to fill other vacancies in the Tahoe region as they arise. To learn about local workforce housing resources provided Placer County and partnering agencies for the North Lake Tahoe area please click here . BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Management benefits . For more information regarding the benefits Placer County has to offer please visit Placer County's Human Resources website. DEFINITION To plan, organize, manage, and serve as an advisor in support of assigned department in areas such as organizational development, staffing, business process, policy, procedural, legislative analysis, and related areas; research and analyze practices and procedures and develop recommendations for organizational, programmatic, policy, and procedural, improvements; to coordinate assigned areas of responsibility with other County departments and divisions and with external stakeholders; and to provide highly responsible and complex professional assistance to department management in areas of expertise. DISTINGUISHING CHARACTERISTICS This is a management classification responsible for planning, organizing, reviewing, and evaluating assigned analysis, studies, and programs. Responsibilities include developing and implementing policies and procedures, reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. This class is distinguished from the Staff Services Analyst - Senior by having management responsibility, including short- and long-term planning and development and administration of departmental policies, procedures, and services. This class is further distinguished from the Administrative & Fiscal Officer series in that the latter has responsibility for implementing and maintaining the budget process, fiscal recordkeeping and reporting operations with day-to-day oversight, and participation in fiscal/accounting operations and budget preparation/monitoring activities for assigned department/division. SUPERVISION RECEIVED AND EXERCISED Receive general direction from management staff of assigned work unit/department. Exercise general direction and supervision over supervisory, professional, technical, and administrative support staff through subordinate levels of supervision. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following: Assume full management responsibility for assigned administrative, operational, and programmatic activities and analyses in areas of responsibility, including organizational development, staffing, business process, policy, procedural, program management, and legislative analysis. Develop, recommend, and implement program goals and objectives within assigned department. Provide leadership and supervision to professional, technical, and administrative support staff, either directly and through subordinate staff; coordinate staff training; participate in selection of staff; conduct performance evaluations; recommend and implement discipline procedures as appropriate; organize, assign, review, and evaluate work products, methods, and procedures. Contribute to the overall quality of the assigned areas of responsibility by developing, reviewing, and implementing policies and procedures to meet legal requirements and departmental needs; continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor the distribution of work, support systems, and internal reporting relationships; identify opportunities for improvement; direct the implementation of change; prepare various staff reports on operations and activities. Plan, coordinate, implement, promote, and oversee department-wide and/or Countywide programs, projects, and initiatives; oversee and participate in the development and implementation of program/project goals, objectives, policies, procedures, and priorities; oversee and participate in the development and implementation of strategies and work plans for the achievement of these goals. Develop departmental standards for projects, programs, and studies, including methodology, deliverable templates, and performance measurements. Manage the development and administration of assigned program budget; direct the forecast of additional funds needed for staffing and resources; direct the monitoring of and approve expenditures; direct and implement adjustments, as necessary. Provide consultation to meet staff needs, including recommending, designing, and coordinating changes to both business practices and specific technology solutions. Lead and participate in internal and interagency technical work groups to gather information for policy and decision making and to serve as an advisor in advancing and representing the priorities and interests of the department. Interpret departmental business needs and identify and analyze critical issues; recommend solutions and resolve complex problems; develop new processes and procedures to meet requirements and anticipated changes; advise staff and management on changes. Plan, organize, manage, and participate in conducting productivity and efficiency studies, performance audits, management reviews, and administrative analyses of organization systems and procedures; develop cost analyses and perform program evaluations; prepare complex analytical and statistical reports. Serve as a liaison between the department and federal and state legislators, other government entities, interest groups, and other stakeholders to advance and represent the priorities and interests of department and County. Research and evaluate the effect of current and pending legislation affecting the department and County; prepare critiques and research papers; advise management and recommend and implement policy and procedural changes. Develop consultant requests for proposals for professional services and administer the advertising and bid processes; evaluate proposals and recommend project award; negotiate contracts and agreements and administer same after award. Make presentations to the public, community groups, various committees, and elected boards. Build and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. Perform related duties as assigned. WORKING CONDITIONS Work is typically performed in an indoor office environment with controlled temperature conditions. Position may require travel to and from locations in a variety of outdoor weather conditions. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience: Five years of increasingly responsible work experience managing programs and/or conducting detailed analysis requiring the preparation and submission of findings with recommendations. Training: Equivalent to a bachelor's degree from an accredited college or university with major coursework in public or business administration, political science, or a related field. Required License or Certificate: May need to possess a valid driver's license as required by the position and in accordance with the California Vehicle Code. Proof of adequate vehicle insurance and medical clearance may also be required. NOTE: Relevant, equivalent experience (performing the same or similar job requiring similar knowledge, skills, and abilities) may be substituted for the required education as determined by theHuman ResourcesDepartment. NOTE: Applicants receiving their degree outside the United States must submit proof of accreditation by a recognized evaluation agency. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Standard accepted principles and practices of motivation, team building, and conflict resolution. Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. Principles and practices of local government and county administration, organization, programs, and functions. Advanced principles, practices, concepts, theories, research methods, and sources of information related to assigned area of responsibility. Principles and techniques of administrative analysis, including workload measurement, workflow and layout, work simplification, and systems and procedure analysis. Applicable federal, state, and local laws, regulations, ordinances, and organizational policies and procedures related to areas of responsibility. Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports. Statistical methods and analysis and the use and interpretation of statistics in reports Modern office practices, methods, computer equipment, and applications related to the work. Techniques for effectively representing the County in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and the public. Ability to: On a continuous basis, know and understand all aspects of the job; analyze programs, operations, reports, business process systems and procedures and special projects; identify and interpret analytical, statistical information and federal, state and local policies, and regulations; observe and solve problems of operational and technical policy and procedures. On a continuous basis, sit at desk for long periods of time; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; and lift light weight. Provide leadership and technical guidance as an advisor in assigned area of responsibility including performing varied duties that may include uncertainty in approach, methodology, or interpretation and evaluation processes, as well as continuing changes in program, technological developments, or conflicting requirements. Originate new techniques and establish standards by identifying and defining unknown conditions, resolving critical problems, and developing new theories. Develop and implement goals, objectives, policies, procedures, work standards, and internal controls for assigned program areas. Provide administrative and professional leadership and direction for assigned programs and projects. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical reports. Prepare and administer program budgets; allocate limited resources in a cost effective manner. Apply, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations. Plan, organize, direct, and coordinate the work of assigned staff; delegate authority and responsibility. Select, train, motivate, and evaluate the work of staff and train staff in work procedures. Understand the organization and operation of the County and of outside agencies as necessary to assume assigned responsibilities. Work with various cultural and ethnic groups in a tactful and effective manner. Prepare comprehensive, clear, concise, and highly complex reports. Communicate clearly and concisely, both orally and in writing. Effectively represent the department and County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Establish and maintain positive working relationships with co-workers, other County employees, and the public using principles of good customer service. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to thesupplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula.Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County.Placer County is an equal opportunity employer and is committed to an active nondiscrimination program.It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment.All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact theHuman ResourcesDepartment at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Conclusion For questions regarding this recruitment, please contact Andrea Marthaler, Administrative Technician, at amarthaler@placer.ca.gov or (530) 886-4664. Closing Date/Time: 10/23/2023 5:00:00 PM

Minimum Qualifications Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience. Experience may substitute for education up to the maximum of four (4) years. Licenses or Certifications: None. Notes to Applicants The successful candidate will be required to partner with these stakeholder groups to ensure that process development and the maintenance of an effective quality management systems conforms to industry standards. In performing this role, the successful candidate will be responsible for analyzing current-state and future-state business environments, facilitating cross-functional business planning efforts, leading systematic problem solving approaches, identifying cross-functional continuous (optimization) and breakthrough (innovation) improvement opportunities, auditing/monitoring operational work processes, and escalating issues, observations, and help needed to relevant leadership. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application. Resumes will not be accepted and statements such as "see resume" will not be accepted. You may use "N/A" for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Your skill level in some of the competency areas for this job may be assessed through skills testing. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $26.26 - $31.45 Hours Monday-Friday 8:00AM to 5:00PM. Occasional evening and weekends based on business need. Job Close Date 10/09/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd Preferred Qualifications Experience performing business process improvement, quality assurance, and/or quality control Experience working with organizations certified to ISO -9001 Quality Management Standards Experience implementing Kaizen, Lean Six Sigma, or other methodologies for process innovation. Be a certified as a Lean Sigma Yellow Belt, or higher OR have the ability to be certified within 6 months of hire. Experience auditing processes and/or programs Experience managing projects. Intermediate proficiency in MS Office Suite (including Word, Excel, PowerPoint, Access, Outlook) Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures. Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities Monitors and evaluates appropriateness of facility quality management plans and practices. Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate. Coordinates the development or various reports regarding performance of quality indicators or measures. Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service. Collaborates and consults with other associated facilities regarding current quality management issues and activities. Provides quality and compliance assessments of third parties and recommends solutions Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines Prepares work papers, summaries, and reports Provides guidance and recommendations to management in the development and completion of the performance based budget measures. Responsibilities - Supervision and/or Leadership Exercised: None Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed: Knowledge of financial and economic analysis Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes. Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models. Knowledge of accounting practices and procedures Knowledge of quality review practices and procedures Knowledge of performance based measurements and competitive analysis Knowledge of municipal finance and accounting Skilled in communication both verbal and written Skilled in team dynamics Skilled in negotiation of projects and programs. Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder's expectations. Ability to assess current operations on an ongoing basis and implement required changes. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation from an accredited four-year college or university with major course work in a field related to the job, plus two (2) years related experience. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications for this position? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. * Please describe in detail your experience working with organizations certified to ISO-9001 Quality Management Standards. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Describe your experience in data analysis and reporting results and indicate the position(s) listed on your application that support(s) your answer. (Open Ended Question) * Please describe in detail your experience implementing Kaizen, Lean Six Sigma, or other methodologies for process innovation. Be sure to include details such as job title/duties, work examples, dates, and employers. (Open Ended Question) * Are you currently certified as a Lean Sigma Yellow Belt, or higher? OR do you have the ability to be certified within 6 months of hire? Yes No * Please describe your proficiency in Microsoft applications including: Excel, Word, Access, PowerPoint, Outlook, Visio, and SharePoint. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents

Description: Job Summary Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Business Analyst will perform a full range of complex tasks related to process support with technical analysis and implementation for Graduate Enrollment Management (GEM), Graduate Admissions and Program Evaluations (GAPE), and the College of Graduate Studies (CGS) at large. Working independently but under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance technology as assigned in order to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. They will collaborate and meet with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key graduate support systems including, but not limited to, CRM implementation, PeopleSoft upgrades/enhancements, Cal State Apply enhancements, OnBase enhancements, and future technical and communication initiatives. This requires analyzing existing business processes associated with graduate support technology, developing and coordinating requests for enhancements to our existing systems, assisting the business side in implementing new functionality and systems, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues. The Business Analyst will assist in maintaining accurate and transparent documentation of the technical processes and workflow in order to maintain levels of efficiency and quality service. Key Responsibilities Proactively work with GEM and GAPE Director, and CGS at large, to assist with design and develop technical resolutions to operational inefficiencies; communicate resolution and other critical information to users. Learn and train new functionality as required and identify possible effects on operations. Maintain knowledge of the business user side of modules in PeopleSoft to provide expertise to team members and leadership. Coordinate and participate in testing of new software releases and campus-initiated customizations. Participate in system-wide process reviews and fit/gap sessions as required. Review needs of business users to determine if additional training/document is necessary. First point of contact for assigned software related issues; identify problems with the software and coordinate appropriate resolution. Lead process design sessions and reviews/implementations of new functionality for enterprise applications, including custom modules and system wide changes (systems include but not limited to PeopleSoft, SAMI, FileMaker, OnBase, Cal State Apply, CRM implementation, and future technical and communication initiatives). Analyze Business Processes to Coordinate Technical Solutions for Business User Side. Create Documentation and Provide Training. Knowledge, Skills & Abilities Ability to review software and associated processes and identify potential points of intersection within and between operational units Strong oral and written communication, and training skills Ability to use and implement software applications in a higher education setting Ability to handle multiple work priorities, organize and plan work and projects with little supervision Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any results changes to functionality Ability to design and document complex business process systems Ability to coordinate implementation of an initiative through to completion Strong technical and functional knowledge of the student database management systems (such as PeopleSoft, CRM) Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills Ability to use ingenuity and innovation to conceive new approaches and solutions to address complex problems and issues Ability to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective Required Qualifications A bachelor's degree and/or equivalent training Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s degree Two years supporting/troubleshooting student databases (such as PeopleSoft, CRM, or related systems) Demonstrated knowledge of CSU PeopleSoft or similar student information system(s) Experience with functionality of a CRM Demonstrated ability to write basic SQL statements and develop reports Experience or direct exposure to project management Compensation Classification: Administrative/Analyst Specialist - Exempt II Anticipated Hiring Range: $5,834/month - $6,250/month CSU Salary Range: $5,022/month - $9,083/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 4, 2023 through June 18, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled

Description: Job Summary: Provides functional and technical support for implementation, upgrades, and ongoing maintenance of Oracle PeopleSoft application and the Common Human Resources System (CHRS) project. This position has strong functional knowledge of these systems and assists subject matter experts with ensuring data integrity of the systems, testing of system changes, report writing and analyzing workflow for process improvement opportunities. This position will play a key role in major HRIS initiatives. Major duties and responsibilities: Provide support for implementation, upgrades, and ongoing maintenance of the Oracle PeopleSoft application and Common Human Resources System (CHRS) project by working with subject matter expert (SME) team members, Human Resources Division, the Chancellor's Office, and other appropriate campus representatives to: Identify requirements for system configuration, approved CSU custom modifications and/or enhancements. Participate in CHRS conversion activities, including clean up. Coordinate and participate in CHRS position paper implementation and adoption. Test and document approved CSU custom modifications. Coordinate meetings with the CO and other meetings as needed to discuss implementations, changes, and integrations to other software’s. Facilitate consensus on enhanced business process approaches and best practices. Assist project team members through the process of developing and maintaining HR systems requirements from analysis to deployment. Develop project implementation timelines, track project, and communicate to stakeholders throughout project lifecycle. Analyze the impact of new business requirements or regulatory changes. Perform application testing for Oracle PeopleSoft images, HR custom development, maintenance pack releases, PeopleTools and Oracle upgrades. Perform help desk ticket analysis and troubleshooting. Provide technical support and reporting for the suite of HR platforms and/or business processes and/or processes including but not limited to: Personnel Recruitment Requisitioning workflow. Application Processing and implementation of Resume parsing. Applicant Tracking Workflow and Reporting. Online Interview Scheduling Workflow. Automated Employment Offer Workflow. Automated New Employee Onboarding Workflow. Job Posting and Advertising. Performance Management workflow. Annual regulatory reporting (Affirmative Action, IPEDs, etc.) Facilitate HRIS related trainings, as needed. Collaborate in the continual optimization of HRIS operational processes Develop and maintain documentation including, but not limited to: Specification documents (requirements and design for CSU modifications). Configuration guides. HRIS Business process guides. Test plans and test scripts. Analysis/recommendation documents ServiceNow updates to document help desk case activities Other duties as assigned. Minimum Qualifications: Required Education and Experience Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Two (2) years of related experience. Required Qualifications: Working knowledge of, and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others in new skills and procedures. Preferred Qualifications: Two or more years of human resources related experience. Two or more years of analytical experience of a technical nature. Functional working knowledge of PeopleSoft Functional working knowledge of enterprise information systems, reporting software, and large-scale database practices, including a strong understanding of system tables, data integrity management and integration between modules and other databases and systems. Compensation and Benefits: Anticipated Hiring Range: $4,170 - $5,200 per month Classification Salary Range: $4,170 - $7,545 per month The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/Temporary (up to one year with the possibility of further renewal) Schedule: Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required. The application deadline is: Application review will begin July 15, 2023. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Employee & Labor Relations Coordinator by email at KFirstenberg @csusb.edu . Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Closing Date/Time: Open until filled

Description: Working Title Functional Business Analyst SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Office of Research and Sponsored Programs/Registrar’s Office Appointment Type Temporary. The position will end on or before August 31, 2024. Permanent status cannot be earned in this grant-funded position. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Continuation of this temporary appointment is contingent upon grant funding. Time Base Full-Time(1.0) Work Schedule Monday through Friday; from 8:00 am to 5:00 pm Anticipated Hiring Range $5,858.00 Per Month ($70,296.00 Annually) Salary is commensurate with experience. Position Summary Reporting to and receiving direction from the Associate Registrar, the Functional Business Analyst works with the Academic Advisement and Smart Planner modules, analyzing requirements, and producing complex functional configuration for curriculum requirements, including testing and making annual updates. This position serves a subject matter expert (SME) who understands the business processes and functional needs of the Academic Advisement/Smart Planner module users, both within the Registrar’s Office and across campus. Responsibilities include configuration of PeopleSoft/Campus Solutions Academic Advisement, Smart Planner, and Degree Progress Report (DPR), coordinating testing and support, including liaising with Academic Planning, responding to departmental feedback, assisting with organization and maintenance of DPR and SP programs, and escalating technical issues. This position supports critical programs that students and advisors, as well as registrar staff, use in degree and graduation planning Position Information CODING AND TESTING ACADEMIC ADVISEMENT AND SMART PLANNER MODULES Perform administrative table set-up, including complex functional configuration, organization, and maintenance for General Education, major, and minor degree requirements, within the Academic Advisement and Smart Planner Modules to reflect new curriculum requirements as well as changes to existing requirements. Document and catalog changes and new builds. Analyze annual curriculum changes, and corresponding changes that need to be made to rules in Academic Advisement and/or Smart Planner, to ensure the two tools work properly together and accurately reflect current curriculum; encode needed changes into the rules once properly vetted. Serve as an internal consultant to functional users in matters pertaining to the PeopleSoft Academic Advisement and Smart Planner Modules. Assist in identifying and analyzing module-related problems, and devising solutions. Work closely with functional users, as well as external consultants as needed. Maintain currency of knowledge in PeopleSoft Academic Advisement/Smart Planner Module, as needed by attending online or in-person training sessions, participating in Smart Planner systemwide calls GENERAL PROGRAM SUPPORT OF FUNCTIONAL PROCESSES IN REGISTRAR’S OFFICE Act as a resource to functional users within the Registrar’s Office, as well as to users across campus (including in Advising and Academic Planning). Prepare batch degree audits for students who applied to graduate at the end of each degree awarding cycle (for archival purposes). Perform daily batch updates in support of student record maintenance as needed for accurate degree planner and degree audit requirements (including student groups to control GE types). Develop and recommend procedure changes designed to increase end-user accuracy, efficiency, and effectiveness of systems to functional users and managers. Periodically provide business process mapping in collaboration with functional users and other department resources; develop documentation of these analyses on an ongoing basis. DATA REPORTING, ANALYSIS, COMMUNICATIONS Respond to customer requests for ad-hoc and standard reporting. Collaborate with all users as needed to ensure data integrity, quality and consistency within the assigned module, and across modules and careers. Provide in-person assistance in the One Stop, by phone/email, and at campus-wide events and activities (such as campus recruitment, retention, and outreach events and programs). Other duties as assigned Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Thorough knowledge of and ability to apply extensive expertise to complex programs and/or administrative specialties, including pertinent laws and regulations. Demonstrated expertise in and advanced knowledge of the principles, problems, and methods of public and business administration and operational and fiscal management. Expertise in administrative survey techniques, operations and systems analysis, statistical and research methods, and the ability to interpret and evaluate results to develop sound conclusions and recommend new or revised policies. Ability to understand problems from a broad, interactive perspective and discern applicable underlying principles to conceive of and develop strategic solutions Ability to effectively present ideas and concepts in written or presentation format and use consultative and facilitation skills to gain consensus. Ability to work with representatives from public and private entities and handle potentially sensitive situations. Demonstrated consultative skills in working with internal and external constituent groups Preferred Qualifications Advanced degree preferably in computer science, mathematics, or a related technical field. Four years of experience with configuring, supporting or developing PeopleSoft and Advisement applications, or Smart Planner. Experience working with PeopleSoft reporting tools such as PSQuery. SQL experience in an Oracle Server environment preferred. Knowledge of IT systems in general and experience troubleshooting basic client and network issues as they relate to PeopleSoft access for proper escalation to other support teams. Experience using PeopleTools 8.x to understand PeopleSoft screen behavior and data models. Experience in project management, either as a project manager or functional lead Environmental/Physical/Special The incumbent works independently on ongoing graduation-related processes, contacting necessary analysts or support personal as needed. This position interfaces with students, faculty, staff, and advisors, either in person or via phone, email or written correspondence. The incumbent must be able to work with little direct supervision, and be able to coordinate projects with staff in the Registrar’s Office as well as the advising community and academic departments. Sustained computer use. Must be able to work in a customer services environment and travel off-campus to facilitate and/or attend workshops or events during work hours. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staff. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled

Description: Job Summary We are seeking a highly analytical and detail-oriented Compensation Analyst to join our Staff Human Resources team. The ideal candidate will be responsible for overseeing a variety of classification and compensation programs for Staff and Management positions. Key Responsibilities Conduct desk audits and paper classification reviews, utilizing the classification standards, market survey data, and other CSULB and CSU positions to appropriately classify various staff positions throughout the campus. Independently oversees bonus and stipend programs. Oversees temporary and training reassignment processes, ensuring documentation through the process from the time the request arrives in the office until the request is be completed. Run varies reports as needed including but not limited to Employee Profiles, Position Data reports, In-Range Progression reports, MPP reports, and the Salary Quartile Spreadsheet. Create and run custom PeopleSoft queries as needed. Assist with the creation, testing, and implementation of new functionality in PeopleSoft HR or other programs that pertain to classification and compensation. Conducts salary analysis for salary related actions such as recruitments, salary increases, changes in classification (desk audits) and temp reassignments. Compiles all data into detailed, accurate, and complete compensation summaries and provides appropriate recommendations to ASMs. Reviews and approves recruitment requests in PeopleSoft, ensuring position description matches PeopleSoft Position Data and incorporates mandatory information from PeopleSoft Recruitment Position Data. Works with Administrative Services Managers and/or appropriate administrators to resolve any pending issues prior to recruitment. Knowledge Skills and Abilities Ability to create and maintain positive working relationships with employees, managers, and administrators at all levels throughout the campus. Ability to discuss sensitive topics which require the explanation and application of campus policies and procedures. Ability to maintain confidentiality on all work assignments. Ability to run standard reports and create and utilize new queries from enterprise system (e.g., in PeopleSoft). Advanced skills in and knowledge of English, grammar, spelling, and punctuation to be used in a wide range of formats including but not limited to drafting correspondence, administrative guidelines, email communications, business process guides, classification studies, compensation studies, power point presentations, and other training materials. Through knowledge of various software programs including word processing, database, spreadsheet, and PDF programs. Ability to create a wide variety of reports on demand. Advanced knowledge of Excel with the ability to create complex spreadsheets which include the use of formula driven features and the ability to create charts to present data. Ability to prioritize multiple responsibilities and work under pressure with constant interruptions. Ability to review detailed records in order to analyze information and identify discrepancies. Ability to efficiently and accurately track and complete paperwork. Ability to track and complete multiple short-term and long-term projects that require a high degree of analysis and accuracy in a fast-paced environment. Ability to interpret collective bargaining agreements as they pertain to classification and compensation issues. Self-starter, willingness to “roll-up sleeves” to get things done. Ability to identify and resolve problems independently, to learn new processes and procedures, and take a proactive approach to process improvement. Demonstrated ability to research and analyze job duties and other information objectively and without bias. Demonstrated ability to clearly support and articulate recommendations, decisions, policies, procedures, and collective bargaining agreements both orally and in writing. Ability to formulate clear, concise, and objective recommendations. Ability and willingness to present, explain, and support recommendations, reports, or other types of consolidated information to management as needed. Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence." Education and Experience Equivalent to a bachelor's degree plus three years of experience in Human Resources or a related role required. Previous experience working in a collective bargaining environment and an educational setting preferred. Physical Summary Sedentary work - Involves mainly sitting. Walking and standing are minimal. Department Staff Human Resources Classification Confidential Administrative Support II (1176, 2) Compensation Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. The targeted salary may be set as high as $64,200 per year based on experience. The CSU Classification range is $4,464 to $10,180 per month. Benefits Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year. Time Base 1.0 time-base, 40 hours per week. Application Procedures Click Apply Now to complete the CSULB Online Employment Application. Testing A skills test will be conducted at the time of interview. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position. Additional Information A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees. Equal Employment Statement California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. Accommodations We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu . Out of State Employment Policy California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Closing Date/Time: October 1, 2023

Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada's highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Responsible for the development, implementation, administration, and ongoing development of Lean Daily Management System (LEM). Prioritizes and supports the advancement of the hospital's strategic and operational agenda. Provides expertise to cross-functional teams to facilitate total quality methods, training, tool development, and logistical support. Coordinates with administration, leadership, and other functional areas to implement programs. Job Requirement Education/Experience: Bachelor's Degree in healthcare, statistics, or related healthcare field and three (3) to five (5) years of work experience in a Lean/Six Sigma role within healthcare. Licensing/Certification Requirements: Certified Lean Six Sigma Black Belt or Master Black Belt. Additional and/or Preferred Position Requirements PREFERENCE WILL BE GIVEN TO APPLICANTS WHO DOCUMENT THE FOLLOWING: 1. Previous Lean experience within an acute care hospital environment. 2. Previous experience teaching/certifying individuals for Lean Six Sigma yellow or green belts. 3. Previous experience leading Rapid Improvement Cycle Events across a healthcare organization. Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Business process modeling/improvement; cross-functional integration; Lean Methodology; performance analysis; project management; training program development; performance metrics; quality standard development; Kaizen Methodology; Six Sigma Methodology; quality management systems; MS Project; strategic planning, finance, or operations; computer applications related to duties; project management and analytical techniques.; principles and techniques of preparation of effective written informational and educational materials; department and hospital safety practices and procedures; patient rights; infection control policies and practices; department and hospital emergency response policies and procedures. Skill in: Ability to train project teams in principles of Lean/Six Sigma; set project timeliness and lay out play of actions; communicate results and issues through all levels of the organization; manage work with limited direction; strong analytical, communication, and process management; use of computer software/applications related to duties; maintaining accurate records and files; preparing clear and concise reports, correspondence and other written materials; contributing effectively to the accomplishment of team or work unit goals, objectives and activities; communicating effectively with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in-person and over the telephone. Strength and agility to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Able to walk moderate distances. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. Closing Date/Time: Continuous

Posting expires: October 5, 2023 Salary range: $56,000 - $70,000 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. Investigates customer complaints and non-conformance issues. Address and manage customer related issues that are received through the online web portal, email, or other channels. Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns Coordinates customer site visits when necessary Accurately documents and tracks customer interactions within account management systems and internal databases Evaluates and interprets adequacy of quality assurance standards for implementation Collects, analyzes, and prepares data reports to provide insights for business needs Recommends corrective and preventive actions Participates in special projects and perform other duties as required or assigned when necessary Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities High school diploma or equivalent; Associate degree in business or related field preferred Must be able to perform each essential duty satisfactorily Critical thinking skills and attention to detail across the value stream Ability to objectively focus on process/procedural adherence and customer experience Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning Organizational and time management skills; ability to meet deadlines and manage competing priorities Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience 5 -10 years of experience resolving customer complaints in a professional setting Deep knowledge of processes/procedures Demonstrated excellence in customer service in your previous/current role Experience working with various computer-based applications performing data entry duties and proficient in use of data spreadsheets. Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate’s degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2023-10-05

Description: Campus Applications Developer/Integration Specialist (Analyst/Programmer - Career) Compensation and Benefits Anticipated Hiring Salary Range: $6,250 - $7,084 per month Full CSU Classification Salary Range: $4,678 - $11,547 per month This is a full-time, probationary, exempt position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Under the general direction of the Director of Digital Transformation, the Campus Applications Developer/Integration Specialist is a member of the Digital Transformation team supporting the campus’ academic and administrative application services and enterprise integration infrastructure. The analyst/programmer is responsible for campus application FE/BE development, maintenance, integration, and database development with common programming methodology in support of various campus business requirements. The incumbent is expected to serve as a programmer analyst and application administrator primarily focused on the University’s business process and workflow platforms, such as, Hyland OnBase digital imaging and content management system, Kuali Build, Adobe Sign and related systems and integrations. Occasionally will present written/oral reports to committees and administrators. This position may be assigned a variety of other tasks including documentation, application configuration, quality assurance testing, and conducting research to resolve complex computing problems. Key Qualifications Understanding of business and technical workflows. Good understanding of relational databases and NoSQL databases. Designing and building application integrations with programming in PowerShell and C#. Knowledge in web programming, database design, SQL, data integration, as well as experience with scripting languages: JSON, XML, CSV, and other flat file integrations. HTML, CSS, Javascript, NodeJS/Typescript, AJAX. Knowledge of web technologies including HTTP, web security, authentication/authorization protocols. Ability to: Document solutions, software requirements. Maintain consistent communication with management of project schedules. Communicate clearly and concisely, both orally and in wring, and conduct presentations and training. Excellent analytical, verbal and written communication skills. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience Bachelor’s degree from an accredited college. Qualifying experience may be substituted for required education on a year-for-year basis. A minimum of 2 years of experience in the following: a database structured query language, a high-level programming language, user support. Experience collecting user requirements, performing systems analysis, designing an appropriate solution, and estimating time and resources required to complete. Experience with Agile methodology. Experience with higher education institutions. Specialized Skills: Knowledge and experience in using configurable integration tools, e.g. Boomi, etc. Knowledge and experience in Forms/Workflow development, e.g. OnBase, Kuali Build, etc. Preferred Skills: Experience with Hyland OnBase including OCR and workflows. Knowledge and experience in OnBase application administration. Knowledge of Object-Oriented Design and Programming techniques. Being comfortable discussing design and technical issues with Technical Staff and Campus clients. Professional, logical, and highly motivated approach to work problems. Customer satisfaction oriented. Ability to: Thrive in a multi-tasking environment. Develop with strict regard to accessibility. Department Summary Technology Services provides administrative information services, core services, and desktop support to the Fresno State community. Our department consists of a well-trained team of individuals dedicated to providing effective technology and quality services and support that are integrated into the daily activities of the entire campus. Deadline & Application Instructions Applications received by October 1, 2023 will be given full consideration by the search committee. Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled

Job Description and Duties This position is located at the Department of State Hospitals Pattton. Department of State Hospitals - Patton is a forensic psychiatric hospital located in Patton, CA, at the base of the San Bernardino Mountains, and was established in 1890 and opened in 1893. DSH-Patton provides treatment to forensically and civilly committed patients within a secure treatment area. All treatment programs at DSH-Patton utilize the recovery philosophy offering a broad spectrum of treatment, while fully endorsing the hospital’s mission to provide comprehensive clinical services within the context of a biopsychosocial rehabilitation model within an environment of safety and security for all patients, staff, and the community in an atmosphere of dignity and respect. Under the direction of the Organization Change Manager, Information Technology Manager I (IT Manager I), the Information Technology Specialist I (IT Specialist I) will serve as the Organizational Change Management (OCM) Specialist responsible for communicating changes to business processes through the use of new technology systems associated with the EHR project, changes to job roles, organization structures, processes, and procedures within the organization. Utilizing various implementation strategies to maximize employee adoption and usage while minimizing resistance. Staff in this role must balance complex analysis on business needs with organizational change management tasks, which includes in-depth analysis, evaluation, and planning for organization change, gauging and addressing gaps that negatively impact individuals’ and organizational readiness (e.g., creating awareness among stakeholders, communicating the risks of not changing, communicating the benefits of the change, understanding impacts to end-users, instilling commitment to support the new way of doing work that the project implementation will bring) of a highly complex IT project. The primary effort of the OCM Specialist will be developing and executing the change management plan intended to maximize employee engagement and adoption, associated with the EHR project, of business changes as well as address resistance. This will often require training, developing and motivating others as well as enlisting their support and participation. This will be accomplished through planned communications, readiness and adoption surveys, post-implementation reviews, and understanding hospital management needs, and linking to the goals and objectives of the EHR Project. The OCM Specialist will work to drive faster adoption, higher utilization and greater proficiency of the changes to achieve desired results. You will find additional information about the job in the Duty Statement . Working Conditions Up to 75% of the essential functions of this position may be performed via telework and/or with flexible scheduling. Consistent with Policy Directive 5338, Telework may be considered with prior approval from management. If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face-to-face meetings, and/or may travel throughout California as needed, with prior notice. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-394783 Position #(s): 461-105-1402-005 Working Title: Organizational Change Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: San Bernardino County Job Type: Permanent, Full Time Facility: Department of State Hospitals - Patton Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. The Department of State Hospitals is committed to "Caring Today for a Safe and Healthy Tomorrow" through the demonstration of our Values "Safety, Treatment and Responsibility". As a state department, our Mission is "Providing evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings" in order to meet our Goals of "Providing a safe environment; Excellence in forensic evaluation; and, Excellence in treatment." The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: https://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. ***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. Resumes do not take the place of the STD 678. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/15/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Application drop-off locations may be non-operational during weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of the posting for details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified. Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your unofficial transcripts along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels is highly desirable. Experience in Change Management methodology (i.e. Communication Plans, Business Impact Assessments, Training Plans, etc.). Working knowledge of Electronic Health Records solutions and their potential business impact(s). Working knowledge of Agile and waterfall project management approaches, tools, and phases of the project lifecycle. Experience working with teams of business and technology staff, with an ability to clearly communicate with and persuasively present to a wide variety of audiences. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Benefits include: Sick Leave, Vacation Leave and 11 Paid State Holidays (1 Paid Personal Holiday and 2 Paid Professional Development Days); excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.dsh.ca.gov Human Resources Contact: Kelli Lile (916) 651-5667 sacclassificationandpay@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings: While working on-site, employees must follow current face covering guidance as issued by CDPH. Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered. Each question must be numbered and addressed in the same order as the questions below. Applicants that do not submit the required SOQ will be disqualified. Requirements for Statement of Qualifications: Paper Size to be 8 ½” x 11” Left, Right, Top, and Bottom Margins to be 1” Font type to be Arial, Font size to be 12 Do not exceed two pages in length Describe your experience: Implementing a change initiative or process for a project or program. Assessing the impact(s) of a process or policy change on employees and/or an organization. Communicating and engaging with stakeholders during a change management process. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/15/2023

Job Description and Duties This position is located at the Department of State Hospitals Atascadero. The Department of State Hospitals - Atascadero is a secure public sector hospital providing inpatient forensic services for mentally ill adult males who are court committed throughout the State of California. Located on the central coast of California, the Department of State Hospitals - Atascadero is in the vicinity of destination locations such as San Luis Obispo, Paso Robles and Morro Bay, with easy access to beautiful beaches, serene natural settings and many historical landmarks. We invite you to join our professional and talented workforce Under the direction of the Organization Change Manager, Information Technology Manager I (IT Manager I), the Information Technology Specialist I (IT Specialist I) will serve as the Organizational Change Management (OCM) Specialist responsible for communicating changes to business processes through the use of new technology systems associated with the EHR project, changes to job roles, organization structures, processes, and procedures within the organization. Utilizing various implementation strategies to maximize employee adoption and usage while minimizing resistance. Staff in this role must balance complex analysis on business needs with organizational change management tasks, which includes in-depth analysis, evaluation, and planning for organization change, gauging and addressing gaps that negatively impact individuals’ and organizational readiness (e.g., creating awareness among stakeholders, communicating the risks of not changing, communicating the benefits of the change, understanding impacts to end-users, instilling commitment to support the new way of doing work that the project implementation will bring) of a highly complex IT project. The primary effort of the OCM Specialist will be developing and executing the change management plan intended to maximize employee engagement and adoption, associated with the EHR project, of business changes as well as address resistance. This will often require training, developing and motivating others as well as enlisting their support and participation. This will be accomplished through planned communications, readiness and adoption surveys, post-implementation reviews, and understanding hospital management needs, and linking to the goals and objectives of the EHR Project. The OCM Specialist will work to drive faster adoption, higher utilization and greater proficiency of the changes to achieve desired results. You will find additional information about the job in the Duty Statement . Working Conditions Up to 75% of the essential functions of this position may be performed via telework and/or with flexible scheduling. Consistent with Policy Directive 5338, Telework may be considered with prior approval from management. If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face-to-face meetings, and/or may travel throughout California as needed, with prior notice. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-394737 Position #(s): 461-105-1402-001 Working Title: Organizational Change Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: San Luis Obispo County Job Type: Permanent, Full Time Facility: DSH - Atascadero Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. The Department of State Hospitals is committed to "Caring Today for a Safe and Healthy Tomorrow" through the demonstration of our Values "Safety, Treatment and Responsibility". As a state department, our Mission is "Providing evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings" in order to meet our Goals of "Providing a safe environment; Excellence in forensic evaluation; and, Excellence in treatment." The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: https://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. ***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. Resumes do not take the place of the STD 678. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/5/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Application drop-off locations may be non-operational during weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of the posting for details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified. Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your unofficial transcripts along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels is highly desirable. Experience in Change Management methodology (i.e. Communication Plans, Business Impact Assessments, Training Plans, etc.). Working knowledge of Electronic Health Records solutions and their potential business impact(s). Working knowledge of Agile and waterfall project management approaches, tools, and phases of the project lifecycle. Experience working with teams of business and technology staff, with an ability to clearly communicate with and persuasively present to a wide variety of audiences. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Benefits include: Sick Leave, Vacation Leave and 11 Paid State Holidays (1 Paid Personal Holiday and 2 Paid Professional Development Days); excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.dsh.ca.gov Human Resources Contact: Kelli Lile (916) 651-5667 sacclassificationandpay@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings: While working on-site, employees must follow current face covering guidance as issued by CDPH. Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered. Each question must be numbered and addressed in the same order as the questions below. Applicants that do not submit the required SOQ will be disqualified. Requirements for Statement of Qualifications: Paper Size to be 8 ½” x 11” Left, Right, Top, and Bottom Margins to be 1” Font type to be Arial, Font size to be 12 Do not exceed two pages in length Describe your experience: Implementing a change initiative or process for a project or program. Assessing the impact(s) of a process or policy change on employees and/or an organization. Communicating and engaging with stakeholders during a change management process. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/5/2023

Job Description and Duties This position is located at the Department of State Hospitals Coalinga. DSH-Coalinga opened in 2005 and began treating forensically committed patients, mostly of which are sexually violent predators. It is a self-contained psychiatric hospital constructed with a security perimeter. California Department of Corrections and Rehabilitation (CDCR) provides perimeter security as well as transportation of patients to outside medical services and court proceedings. Under the direction of the Organization Change Manager, Information Technology Manager I (IT Manager I), the Information Technology Specialist I (IT Specialist I) will serve as the Organizational Change Management (OCM) Specialist responsible for communicating changes to business processes through the use of new technology systems associated with the EHR project, changes to job roles, organization structures, processes, and procedures within the organization. Utilizing various implementation strategies to maximize employee adoption and usage while minimizing resistance. Staff in this role must balance complex analysis on business needs with organizational change management tasks, which includes in-depth analysis, evaluation, and planning for organization change, gauging and addressing gaps that negatively impact individuals’ and organizational readiness (e.g., creating awareness among stakeholders, communicating the risks of not changing, communicating the benefits of the change, understanding impacts to end-users, instilling commitment to support the new way of doing work that the project implementation will bring) of a highly complex IT project. The primary effort of the OCM Specialist will be developing and executing the change management plan intended to maximize employee engagement and adoption, associated with the EHR project, of business changes as well as address resistance. This will often require training, developing and motivating others as well as enlisting their support and participation. This will be accomplished through planned communications, readiness and adoption surveys, post-implementation reviews, and understanding hospital management needs, and linking to the goals and objectives of the EHR Project. The OCM Specialist will work to drive faster adoption, higher utilization and greater proficiency of the changes to achieve desired results. You will find additional information about the job in the Duty Statement . Working Conditions Up to 75% of the essential functions of this position may be performed via telework and/or with flexible scheduling. Consistent with Policy Directive 5338, Telework may be considered with prior approval from management. If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face-to-face meetings, and/or may travel throughout California as needed, with prior notice. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-394762 Position #(s): 461-105-1402-002 Working Title: Organizational Change Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: Fresno County Job Type: Permanent, Full Time Facility: DSH - Coalinga Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. The Department of State Hospitals is committed to "Caring Today for a Safe and Healthy Tomorrow" through the demonstration of our Values "Safety, Treatment and Responsibility". As a state department, our Mission is "Providing evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings" in order to meet our Goals of "Providing a safe environment; Excellence in forensic evaluation; and, Excellence in treatment." The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: https://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. ***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. Resumes do not take the place of the STD 678. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/9/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Application drop-off locations may be non-operational during weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of the posting for details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified. Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your unofficial transcripts along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels is highly desirable. Experience in Change Management methodology (i.e. Communication Plans, Business Impact Assessments, Training Plans, etc.). Working knowledge of Electronic Health Records solutions and their potential business impact(s). Working knowledge of Agile and waterfall project management approaches, tools, and phases of the project lifecycle. Experience working with teams of business and technology staff, with an ability to clearly communicate with and persuasively present to a wide variety of audiences. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Benefits include: Sick Leave, Vacation Leave and 11 Paid State Holidays (1 Paid Personal Holiday and 2 Paid Professional Development Days); excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.dsh.ca.gov Human Resources Contact: Kelli Lile (916) 651-5667 sacclassificationandpay@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings: While working on-site, employees must follow current face covering guidance as issued by CDPH. Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered. Each question must be numbered and addressed in the same order as the questions below. Applicants that do not submit the required SOQ will be disqualified. Requirements for Statement of Qualifications: Paper Size to be 8 ½” x 11” Left, Right, Top, and Bottom Margins to be 1” Font type to be Arial, Font size to be 12 Do not exceed two pages in length Describe your experience: Implementing a change initiative or process for a project or program. Assessing the impact(s) of a process or policy change on employees and/or an organization. Communicating and engaging with stakeholders during a change management process. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/9/2023

Job Description and Duties This position is located at the Department of State Hospitals Metropolitan. Department of State Hospitals - Metropolitan is in the vibrant community of Norwalk,15 miles east of Los Angeles. To the south are entertainment venues like Disneyland, Knott's Berry Farm, the marinas and beaches of Huntington, Newport and Laguna. To the west are Palos Verdes and Marina Del Rey. Under the direction of the Organization Change Manager, Information Technology Manager I (IT Manager I), the Information Technology Specialist I (IT Specialist I) will serve as the Organizational Change Management (OCM) Specialist responsible for communicating changes to business processes through the use of new technology systems associated with the EHR project, changes to job roles, organization structures, processes, and procedures within the organization. Utilizing various implementation strategies to maximize employee adoption and usage while minimizing resistance. Staff in this role must balance complex analysis on business needs with organizational change management tasks, which includes in-depth analysis, evaluation, and planning for organization change, gauging and addressing gaps that negatively impact individuals’ and organizational readiness (e.g., creating awareness among stakeholders, communicating the risks of not changing, communicating the benefits of the change, understanding impacts to end-users, instilling commitment to support the new way of doing work that the project implementation will bring) of a highly complex IT project. The primary effort of the OCM Specialist will be developing and executing the change management plan intended to maximize employee engagement and adoption, associated with the EHR project, of business changes as well as address resistance. This will often require training, developing and motivating others as well as enlisting their support and participation. This will be accomplished through planned communications, readiness and adoption surveys, post-implementation reviews, and understanding hospital management needs, and linking to the goals and objectives of the EHR Project. The OCM Specialist will work to drive faster adoption, higher utilization and greater proficiency of the changes to achieve desired results. You will find additional information about the job in the Duty Statement . Working Conditions Up to 75% of the essential functions of this position may be performed via telework and/or with flexible scheduling. Consistent with Policy Directive 5338, Telework may be considered with prior approval from management. If approved, incumbent is expected to provide in-office coverage on a rotational basis, and attend a variety of face to face meetings, and/or may travel throughout California as needed, with prior notice. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-394769 Position #(s): 461-105-1402-003 Working Title: Organizational Change Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A $6,554.00 - $8,784.00 B $7,197.00 - $9,643.00 C # of Positions: 1 Work Location: Los Angeles County Job Type: Permanent, Full Time Facility: DSH - Metropolitan Department Information Department of State Hospitals 1215 O Street, MS 17 Sacramento, CA 95814 The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings. The Department of State Hospitals is committed to "Caring Today for a Safe and Healthy Tomorrow" through the demonstration of our Values "Safety, Treatment and Responsibility". As a state department, our Mission is "Providing evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings" in order to meet our Goals of "Providing a safe environment; Excellence in forensic evaluation; and, Excellence in treatment." The DSH Technology Services Division is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services. Department Website: https://www.dsh.ca.gov Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position(s) require(s) Medical Clearance prior to being hired. ***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. NOTE: Please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Appointment is subject to the provisions of the SROA process: SROA/SURPLUS/ REEMPLOYMENT candidates are encouraged to apply and must attach a copy of their status letter in order to be considered. Interested applicants who wish to mail their application must submit: a completed Standard State Application (Form STD. 678) with an original signature, to the contact/address listed below. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. Resumes do not take the place of the STD 678. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/15/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of State Hospitals Attn: Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of State Hospitals Kelli Lile 1215 O Street, MS 17 Sacramento , CA 95814 Application drop-off locations may be non-operational during weekends and holidays. 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Please see the Statement of Qualifications section at the bottom of the posting for details. Applicants must submit the required documents in order to be considered for this position. Applicants who fail to submit the SOQ, as requested (i.e. respond to questions asked), may be disqualified. Other - Candidates that believe they meet the Minimum Qualifications based on a pattern of education from classification description (specifications) must provide a copy of your unofficial transcripts along with your application (STD. 678) to be considered for this position. Candidates that believe they meet the Minimum Qualifications based on experience, must state that in the bypass notes for this requirement. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Excellent communication and interpersonal skills with the ability to influence and engage stakeholders at all levels is highly desirable. Experience in Change Management methodology (i.e. Communication Plans, Business Impact Assessments, Training Plans, etc.). Working knowledge of Electronic Health Records solutions and their potential business impact(s). Working knowledge of Agile and waterfall project management approaches, tools, and phases of the project lifecycle. Experience working with teams of business and technology staff, with an ability to clearly communicate with and persuasively present to a wide variety of audiences. Benefits Benefit information can be found on the CalHR website and the CalPERS website. Benefits include: Sick Leave, Vacation Leave and 11 Paid State Holidays (1 Paid Personal Holiday and 2 Paid Professional Development Days); excellent Health, Vision and Dental insurance plans; Medical and Dependent Care Reimbursement Accounts; an Employee Assistance Program; Alternate Workweek Schedules and Flextime; and, enrollment in the CalPERS retirement system. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Department Website: https://www.dsh.ca.gov Human Resources Contact: Kelli Lile (916) 651-5667 sacclassificationandpay@dsh.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: Office of Human Rights (916) 573-2727 dsh.eeo@dsh.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Proof of Vaccination Status Information All Hospital Locations: Effective October 1, 2021, in accordance with California Department of Public Health (CDPH) State Public Health Order of August 5, 2021, all workforce members in DSH state hospitals are required to be fully vaccinated with a COVID-19 vaccination regimen. Prior to your first day, you will be required to fill out a COVID-19 Vaccination Consent Form. Effective March 1, 2022, in accordance with CDPH State Public Health Order of December 22, 2021, hospital workforce members currently eligible for booster doses must have received their booster dose. If you are fully vaccinated, you must provide evidence of vaccination prior to your start date. If you are not fully vaccinated, you have the option to receive a vaccine from one of the State Hospitals prior to your start date. If you are not fully vaccinated and choose to complete a request for an exemption, you must submit this exemption and receive approval prior to your start date. If you are not yet eligible for a booster, you must be in compliance no later than 15 days after the recommended timeframe for receiving the booster dose. Please note that start dates will be dependent upon if and when proof of vaccination or exemption requirements are submitted timely and approved. Face Coverings: While working on-site, employees must follow current face covering guidance as issued by CDPH. Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ should include your name with “Statement of Qualifications” appearing below it in the page header, and the header contents should be centered. Each question must be numbered and addressed in the same order as the questions below. Applicants that do not submit the required SOQ will be disqualified. Requirements for Statement of Qualifications: Paper Size to be 8 ½” x 11” Left, Right, Top, and Bottom Margins to be 1” Font type to be Arial, Font size to be 12 Do not exceed two pages in length Describe your experience: Implementing a change initiative or process for a project or program. Assessing the impact(s) of a process or policy change on employees and/or an organization. Communicating and engaging with stakeholders during a change management process. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/15/2023

Title: Case Specialist-Metro South Division Housing Court Pay Grade: 7 Starting Pay: $41,480.46/Yr. Departmental Mission Statement: The Housing Court’s mission is to adjudicate all matters presented by litigants within its jurisdiction regarding housing in a fair, efficient, and timely manner according to the rule of law and the facts presented. In accordance with this mission, the Housing Court, through its operating philosophy and business practices, strives to present a citizen-oriented process to maximize access to justice for all such litigants. All members of the Housing Court are committed to this mission and process to fulfill our role within the judicial branch. HOUSING COURT ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will include travelling to the following offices & sessions: Brockton and Canton. Bilingual speaking applicants are encouraged to apply. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2023-12-26