Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None Notes to Applicants The Business Process Consultant Senior, an Austin Transportation and Public Works Department position, is an analytical and strategic position to support policy direction and coordination with a variety of transportation agencies and related political jurisdictions. This position will assist with coordination of Austin Transportation and Public Works Department performance reporting and support strategic objectives as directed by the Office of the Director. Additionally, this position will research and prepare policy briefs to outline issues, advise and assist in all areas of policy development, intergovernmental and stakeholder relations, and make appropriate recommendations for relevant issues affecting the Austin Transportation and Public Works Department. This position will monitor and attend relevant public meetings, hearings and committee meetings, track and report on legislation as it moves through the legislative process. The successful candidate must have excellent written and oral communication skills, leadership and persuasive skills to speak before boards, and ability to form relationships with local agencies and state government. Excellent computer skills, spreadsheets, analysis of programs, etc. will be required for success in this role. Writing Sample Required: Along with a complete application please provide a writing sample, 2-5 pages in length. The writing sample must be your original work. To attach your writing sample, please use "Other Documents" to upload. The sample should be of a project report/update sent to a Director level executive. View a video about the Transportation and Public Works Department by clicking the following link: https://youtu.be/YZtsu93LCeY Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here! If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely. Applicant: READ THIS STATEMENT Regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary. Assessment: This position may require a skills assessment. Close Job Posting: Department may close the job posting at any time after 7 days. 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs. Video Conferencing Software Technology: Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews. Pay Range $36.95 - $47.12 Hours Monday through Friday; 8:00 a.m. to 5:00 p.m. *Hours may vary depending on departmental needs and initiatives. Job Close Date 05/31/2023 Type of Posting External Department Austin Transportation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 901 S. MoPac Expressway, Austin, TX, 78746 Preferred Qualifications Preferred Experience: Familiarity with City of Austin legislative processes. Demonstrated understanding of and experience with Austin regional transportation agencies, related political jurisdictions and the State legislative process. Experience working with Federal government elected and agency officials and staff. Demonstrated ability to develop collaborations with intergovernmental partner agencies and jurisdictions. Experience researching, drafting and monitoring policies or legislative items. Experience in providing support to public or agency committees. Experience working with high level staff such as Director and senior management, mayor, council and high-level officials. Demonstrated ability to work independently on multiple projects and tasks under time constraints while meeting critical deadlines. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications? Yes No * Briefly describe how you meet the minimum qualifications and educational requirements. (Open Ended Question) * Describe your experience working with elected officials. (Open Ended Question) * Describe any experience you have working for an elected official? Extensive experience, 5 to 6 plus years Moderate experience, 3 to 4 years Some experience, 1 to 2 years None * Describe any experience you have interacting with board of directors, state and federal officials, and city officials, and the community to collaboratively develop and implement initiatives. Extensive experience, 5 to 6 plus years Moderate experience, 3 to 4 years Some experience, 1 to 2 years None * Do you have experience in the approval process for the use of federal and state transportation funds; understand project agreements, and the TxDOT/other state transportation entities letting process. Experience in all 3 In 2 of 3 In 1 of 3 No * Select the skill level that best describes your computer proficiency. Basic: Create simple documents and retrieve my emails Intermediate: Create/edit documents and spreadsheets to retrieve, edit and reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: Create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; import data from one document to another, etc. No computer skills * Did you attach a writing sample (as directed in Notes to Applicant) as "other document"? Yes No * All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states "see resume". Do you understand these statements? Yes No * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Other Document Resume Optional Documents
May 18, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None Notes to Applicants The Business Process Consultant Senior, an Austin Transportation and Public Works Department position, is an analytical and strategic position to support policy direction and coordination with a variety of transportation agencies and related political jurisdictions. This position will assist with coordination of Austin Transportation and Public Works Department performance reporting and support strategic objectives as directed by the Office of the Director. Additionally, this position will research and prepare policy briefs to outline issues, advise and assist in all areas of policy development, intergovernmental and stakeholder relations, and make appropriate recommendations for relevant issues affecting the Austin Transportation and Public Works Department. This position will monitor and attend relevant public meetings, hearings and committee meetings, track and report on legislation as it moves through the legislative process. The successful candidate must have excellent written and oral communication skills, leadership and persuasive skills to speak before boards, and ability to form relationships with local agencies and state government. Excellent computer skills, spreadsheets, analysis of programs, etc. will be required for success in this role. Writing Sample Required: Along with a complete application please provide a writing sample, 2-5 pages in length. The writing sample must be your original work. To attach your writing sample, please use "Other Documents" to upload. The sample should be of a project report/update sent to a Director level executive. View a video about the Transportation and Public Works Department by clicking the following link: https://youtu.be/YZtsu93LCeY Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here! If the position you are applying for has the ability/opportunity to telework, we offer a hybrid schedule to work in office and remotely. Applicant: READ THIS STATEMENT Regarding your Application: A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see Linked In Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary. Assessment: This position may require a skills assessment. Close Job Posting: Department may close the job posting at any time after 7 days. 90 Day Provision for Additional Vacancy: This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs. Video Conferencing Software Technology: Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews. Pay Range $36.95 - $47.12 Hours Monday through Friday; 8:00 a.m. to 5:00 p.m. *Hours may vary depending on departmental needs and initiatives. Job Close Date 05/31/2023 Type of Posting External Department Austin Transportation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 901 S. MoPac Expressway, Austin, TX, 78746 Preferred Qualifications Preferred Experience: Familiarity with City of Austin legislative processes. Demonstrated understanding of and experience with Austin regional transportation agencies, related political jurisdictions and the State legislative process. Experience working with Federal government elected and agency officials and staff. Demonstrated ability to develop collaborations with intergovernmental partner agencies and jurisdictions. Experience researching, drafting and monitoring policies or legislative items. Experience in providing support to public or agency committees. Experience working with high level staff such as Director and senior management, mayor, council and high-level officials. Demonstrated ability to work independently on multiple projects and tasks under time constraints while meeting critical deadlines. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications? Yes No * Briefly describe how you meet the minimum qualifications and educational requirements. (Open Ended Question) * Describe your experience working with elected officials. (Open Ended Question) * Describe any experience you have working for an elected official? Extensive experience, 5 to 6 plus years Moderate experience, 3 to 4 years Some experience, 1 to 2 years None * Describe any experience you have interacting with board of directors, state and federal officials, and city officials, and the community to collaboratively develop and implement initiatives. Extensive experience, 5 to 6 plus years Moderate experience, 3 to 4 years Some experience, 1 to 2 years None * Do you have experience in the approval process for the use of federal and state transportation funds; understand project agreements, and the TxDOT/other state transportation entities letting process. Experience in all 3 In 2 of 3 In 1 of 3 No * Select the skill level that best describes your computer proficiency. Basic: Create simple documents and retrieve my emails Intermediate: Create/edit documents and spreadsheets to retrieve, edit and reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: Create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; import data from one document to another, etc. No computer skills * Did you attach a writing sample (as directed in Notes to Applicant) as "other document"? Yes No * All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states "see resume". Do you understand these statements? Yes No * How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc. (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Other Document Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None. Notes to Applicants Department Overview The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments, and the community. Position Overview The Financial Services Department is seeking a Business Process Consultant, SR to fill a key role leading the development of data-driven strategies to improve services and align business initiatives with IT capabilities and organizational goals. The position will create opportunities for collaboration, leading cross-functional teams in the development of insights that inform decisions related to long range and annual goal planning, roadmap develop, project prioritization, and cascading performance measurement to track and monitor success. In addition, the position will support the Strategy, Training, Equity and Process Consulting Services ( STEPS ) team, providing leadership on a broad array of process consulting services to the offices within the Financial Services Department, from delivering continuous improvement projects that drive enhancements and promote organizational effectiveness to strategically integrating equity, diversity, and inclusion within the City of Austin's financial services. The ideal candidate is a problem-solver and a strategic thinker that is adept at investigating and analyzing processes to gain a deep awareness and understanding critical business imperatives. Successful candidates thrive in a team environment, have outstanding presentation skills, enjoy being at the forefront of organizational change, and are enthusiastic about collaborating with stakeholders across a variety of professional backgrounds and skill sets. The position may include a combination of working remotely and at designated worksites. Ninety (90) day provision for additional vacancy When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements A detailed and complete Employment Application is required. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. Employment history dates on resume should match online Employment Application. Employment history dates must include month and year. Please include contact information from previous employers. Top Candidates may be subject to a skills assessment. The candidate selected for this position may be required to provide proof of education. This position will require a pre-employment Criminal Background Investigation. Travel If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Pay Range $36.95 - $47.12 Hours Monday - Friday: 8:00 a.m. to 5:00 p.m. Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs. Effective October 1, 2023, non-executive staff that are eligible to telework are required to be in the office for a minimum of three (3) days per week. Job Close Date 06/02/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Demonstrated success in implementing strategic initiatives in the workplace and fostering a culture of change within an organization. Direct experience leading process improvement teams to assess business capabilities within an organization, surface gaps, and design effective action plans that address opportunities for improvement. Experience conducting qualitative and quantitative analysis to inform data-driven decision making and demonstrated skill in translating best practices into key performance metrics. Demonstrated skill in leading workshops and presenting to stakeholders across a variety of professional backgrounds and skillsets. Direct experience supervising staff, including assignment and monitoring of work, providing technical guidance, and conducting employee evaluations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable) (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Please describe your experience implementing strategic initiatives in the workplace and fostering a culture of change within an organization. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your direct experience with leading process improvement teams to assess business capabilities within an organization, surface gaps and design effective action plans that address opportunities for improvement. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your experience conducting qualitative and quantitative analysis to inform data-driven decision making and how you have demonstrated skill in translating best practices into key performance metrics. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your experience leading workshops and presenting to stakeholders across a variety of professional backgrounds and skillsets. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your direct experience supervising staff, including assignment and monitoring of work, providing technical guidance, and conducting employee evaluations. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, how many staff you supervised, and how long you were in this role at the position. (Open Ended Question) * How many years have you worked as a direct supervisor? None 1-2 years 3-4 years More than 5 years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
May 19, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None. Notes to Applicants Department Overview The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments, and the community. Position Overview The Financial Services Department is seeking a Business Process Consultant, SR to fill a key role leading the development of data-driven strategies to improve services and align business initiatives with IT capabilities and organizational goals. The position will create opportunities for collaboration, leading cross-functional teams in the development of insights that inform decisions related to long range and annual goal planning, roadmap develop, project prioritization, and cascading performance measurement to track and monitor success. In addition, the position will support the Strategy, Training, Equity and Process Consulting Services ( STEPS ) team, providing leadership on a broad array of process consulting services to the offices within the Financial Services Department, from delivering continuous improvement projects that drive enhancements and promote organizational effectiveness to strategically integrating equity, diversity, and inclusion within the City of Austin's financial services. The ideal candidate is a problem-solver and a strategic thinker that is adept at investigating and analyzing processes to gain a deep awareness and understanding critical business imperatives. Successful candidates thrive in a team environment, have outstanding presentation skills, enjoy being at the forefront of organizational change, and are enthusiastic about collaborating with stakeholders across a variety of professional backgrounds and skill sets. The position may include a combination of working remotely and at designated worksites. Ninety (90) day provision for additional vacancy When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements A detailed and complete Employment Application is required. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. Employment history dates on resume should match online Employment Application. Employment history dates must include month and year. Please include contact information from previous employers. Top Candidates may be subject to a skills assessment. The candidate selected for this position may be required to provide proof of education. This position will require a pre-employment Criminal Background Investigation. Travel If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Pay Range $36.95 - $47.12 Hours Monday - Friday: 8:00 a.m. to 5:00 p.m. Telework opportunities may be available after an initial training period. Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs. Effective October 1, 2023, non-executive staff that are eligible to telework are required to be in the office for a minimum of three (3) days per week. Job Close Date 06/02/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Demonstrated success in implementing strategic initiatives in the workplace and fostering a culture of change within an organization. Direct experience leading process improvement teams to assess business capabilities within an organization, surface gaps, and design effective action plans that address opportunities for improvement. Experience conducting qualitative and quantitative analysis to inform data-driven decision making and demonstrated skill in translating best practices into key performance metrics. Demonstrated skill in leading workshops and presenting to stakeholders across a variety of professional backgrounds and skillsets. Direct experience supervising staff, including assignment and monitoring of work, providing technical guidance, and conducting employee evaluations. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable) (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). * Please describe your experience implementing strategic initiatives in the workplace and fostering a culture of change within an organization. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your direct experience with leading process improvement teams to assess business capabilities within an organization, surface gaps and design effective action plans that address opportunities for improvement. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your experience conducting qualitative and quantitative analysis to inform data-driven decision making and how you have demonstrated skill in translating best practices into key performance metrics. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your experience leading workshops and presenting to stakeholders across a variety of professional backgrounds and skillsets. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, and how long you were in this role at the position. (Open Ended Question) * Please describe your direct experience supervising staff, including assignment and monitoring of work, providing technical guidance, and conducting employee evaluations. In your answer, please include the position(s) on your application where you gained this experience, the specific role you played, how many staff you supervised, and how long you were in this role at the position. (Open Ended Question) * How many years have you worked as a direct supervisor? None 1-2 years 3-4 years More than 5 years * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Licenses or Certifications: None. Notes to Applicants Department Overview The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments, and the community. Position Overview This position supports the Budget & Performance Office and will be responsible for the following duties: Strategic Planning and Performance Measurement activities. Supporting large scale, multi-department, and cross-departmental implementation of a strategic plan. Developing and implementing technology solutions to communicate complex information to broad audiences. Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: 1. A detailed and complete Employment Application is required. 2. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. 3. Employment history dates on resume should match online Employment Application. 4. Employment history dates must include month and year. Please include contact information from previous employers. 5. Top Candidates may be subject to a skills assessment. 6. The candidate selected for this position may be required to provide proof of education. 7. This position will require a pre-employment Criminal Background Investigation. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Pay Range $32.89 - $41.93 Hours Monday - Friday; 8:00 a.m. to 5:00 p.m. Teleworking and Alternative Work Schedules may be available Job Close Date 06/03/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Experience developing and evaluating performance measures Experience influencing organization culture to embrace strategic objectives and performance measurement Experience in qualitative and quantitative data analysis Experience analyzing data, identifying trends, and utilizing data visualization tools to easily convey information to stakeholders Experience developing technology solutions to communicate complex information across multiple audiences Experience in process improvement efforts, benchmarking, and strategic business planning Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic Skill in providing internal consulting services Skill in project management methods Skill in negotiation of projects and program initiatives Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations Ability to look at situations systematically Ability to work independently and with teams Ability to understand, interpret and apply detailed and complex information Ability to manage implementation of recommendations Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant position are Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years' experience related to the job. Do you meet these minimum qualifications? Yes No * Briefly summarize how you meet the minimum qualifications listed for this position, to include the educational requirements, years of related experience, or the related substitutions. (Open Ended Question) * Do you have professional work experience in strategic planning and/or performance measurement? Yes No * Please describe your experience with developing technology solutions to communicate complex information across multiple audiences and documentation using collaborative tools. (Open Ended Question) * Please describe your experience in qualitative and quantitative data analysis, including analyzing trends, utilizing data visualization, and recommending process improvements. (Open Ended Question) * Describe your experience developing and evaluating performance measures to assess whether critical work processes are operating effectively and recommending and implementing process changes to colleagues and management. (Open Ended Question) * Describe your experience influencing organizational culture to embrace strategic planning initiatives and performance measurement and development. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Apr 20, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Licenses or Certifications: None. Notes to Applicants Department Overview The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments, and the community. Position Overview This position supports the Budget & Performance Office and will be responsible for the following duties: Strategic Planning and Performance Measurement activities. Supporting large scale, multi-department, and cross-departmental implementation of a strategic plan. Developing and implementing technology solutions to communicate complex information to broad audiences. Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: 1. A detailed and complete Employment Application is required. 2. Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application. 3. Employment history dates on resume should match online Employment Application. 4. Employment history dates must include month and year. Please include contact information from previous employers. 5. Top Candidates may be subject to a skills assessment. 6. The candidate selected for this position may be required to provide proof of education. 7. This position will require a pre-employment Criminal Background Investigation. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Pay Range $32.89 - $41.93 Hours Monday - Friday; 8:00 a.m. to 5:00 p.m. Teleworking and Alternative Work Schedules may be available Job Close Date 06/03/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Experience developing and evaluating performance measures Experience influencing organization culture to embrace strategic objectives and performance measurement Experience in qualitative and quantitative data analysis Experience analyzing data, identifying trends, and utilizing data visualization tools to easily convey information to stakeholders Experience developing technology solutions to communicate complex information across multiple audiences Experience in process improvement efforts, benchmarking, and strategic business planning Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic Skill in providing internal consulting services Skill in project management methods Skill in negotiation of projects and program initiatives Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations Ability to look at situations systematically Ability to work independently and with teams Ability to understand, interpret and apply detailed and complex information Ability to manage implementation of recommendations Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Business Process Consultant position are Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years' experience related to the job. Do you meet these minimum qualifications? Yes No * Briefly summarize how you meet the minimum qualifications listed for this position, to include the educational requirements, years of related experience, or the related substitutions. (Open Ended Question) * Do you have professional work experience in strategic planning and/or performance measurement? Yes No * Please describe your experience with developing technology solutions to communicate complex information across multiple audiences and documentation using collaborative tools. (Open Ended Question) * Please describe your experience in qualitative and quantitative data analysis, including analyzing trends, utilizing data visualization, and recommending process improvements. (Open Ended Question) * Describe your experience developing and evaluating performance measures to assess whether critical work processes are operating effectively and recommending and implementing process changes to colleagues and management. (Open Ended Question) * Describe your experience influencing organizational culture to embrace strategic planning initiatives and performance measurement and development. (Open Ended Question) * If identified as a top candidate, do you agree to a Criminal Background Investigation (CBI)? Yes No Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None Notes to Applicants The Office of the City Clerk ( OCC ) supports the City's goal of transparency by preserving and providing public access to Council-approved documents, promoting City-wide compliance with records retention laws and facilitating the legislative process. The Business Process Consultant Sr. is an integral position that will serve as lead to the Technical Operations division of the Clerk's Office. This position will work in coordination with upper management and cross functional teams, using IT project lifecycle methodologies to ensure applications meet the desired performance. Must be able to manage projects and initiatives throughout the City Clerk's Office. Prioritization, organization, and utilization of resources will be key. Must be able to work independently and with teams. The ideal candidate will represent leadership in meetings, prepare agendas, create progress reports, and track action items. Must have the ability to effectively negotiate with customer solutions to resolve complex service issues and troubleshoot application performance issues. Must have the ability to bring new ideas to the table to achieve goals and objectives. It is imperative you are a team player, communicate well, open to learning, and knowledge sharing. NOTES TO APPLICANTS : Interviews will be conducted in-person . When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. Pay Range $36.95 - $47.12 per hour Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is in-person with two days of telework per week upon completion of probationary period. Job Close Date 06/12/2023 Type of Posting External Department Office of the City Clerk Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. Second Street Preferred Qualifications Preferred Experience: Experience with leading multiple, cross-functional, large projects, initiatives, and teams on projects and/or process improvement including: creating complex models, use cases, process flows, diagrams, charts, and statement of work documentation used to provide direction to developers, designers, and vendors. Experience leading requirement gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential and existing IT solutions. Develops project work plans and performs project management methods. Experience in creating reports using spreadsheets, graphs, and flowcharts to analyze data. Experience with JavaScript, SQL , VBA , and HTML . Skill in internal consulting services, with an emphasis in strong customer service orientation. Ability to establish and maintain good working relationships with stakeholders and City employees at all levels. Ability to keep up to date with emerging technologies, apply this knowledge to daily activities, and use technology to solve complex problems. Skill in analysis and decision making, negotiation of projects and program initiatives. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet these minimum qualifications? Yes No * Describe your experience in managing multiple cross-functional teams, projects, and initiatives. (Open Ended Question) * Briefly describe your experience in assessing customer needs, negotiating solutions and/or developing solutions to identified business issues. (Open Ended Question) * Describe your experience in developing and implementing project work plans and project management. (Open Ended Question) * Describe your experience in providing internal consulting services, quality customer service, and developing positive working relationships. (Open Ended Question) * Please detail your experience in conducting analyses of information, making decisions, and using technology in solving problems. (Open Ended Question) * Describe your ability to present projects and program initiatives to promote their acceptance. How do you prioritize projects? (Open Ended Question) * Describe how you effectively lead meetings with multiple stakeholders to achieve results. How do you keep leadership apprised of action items and outcomes? (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
May 27, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None Notes to Applicants The Office of the City Clerk ( OCC ) supports the City's goal of transparency by preserving and providing public access to Council-approved documents, promoting City-wide compliance with records retention laws and facilitating the legislative process. The Business Process Consultant Sr. is an integral position that will serve as lead to the Technical Operations division of the Clerk's Office. This position will work in coordination with upper management and cross functional teams, using IT project lifecycle methodologies to ensure applications meet the desired performance. Must be able to manage projects and initiatives throughout the City Clerk's Office. Prioritization, organization, and utilization of resources will be key. Must be able to work independently and with teams. The ideal candidate will represent leadership in meetings, prepare agendas, create progress reports, and track action items. Must have the ability to effectively negotiate with customer solutions to resolve complex service issues and troubleshoot application performance issues. Must have the ability to bring new ideas to the table to achieve goals and objectives. It is imperative you are a team player, communicate well, open to learning, and knowledge sharing. NOTES TO APPLICANTS : Interviews will be conducted in-person . When completing a City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. A resume is required, but will not substitute for a complete employment application. Please include contact information from previous employers. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications. Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information. Pay Range $36.95 - $47.12 per hour Hours Monday - Friday; 8:00 a.m. - 5:00 p.m. This position is in-person with two days of telework per week upon completion of probationary period. Job Close Date 06/12/2023 Type of Posting External Department Office of the City Clerk Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. Second Street Preferred Qualifications Preferred Experience: Experience with leading multiple, cross-functional, large projects, initiatives, and teams on projects and/or process improvement including: creating complex models, use cases, process flows, diagrams, charts, and statement of work documentation used to provide direction to developers, designers, and vendors. Experience leading requirement gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential and existing IT solutions. Develops project work plans and performs project management methods. Experience in creating reports using spreadsheets, graphs, and flowcharts to analyze data. Experience with JavaScript, SQL , VBA , and HTML . Skill in internal consulting services, with an emphasis in strong customer service orientation. Ability to establish and maintain good working relationships with stakeholders and City employees at all levels. Ability to keep up to date with emerging technologies, apply this knowledge to daily activities, and use technology to solve complex problems. Skill in analysis and decision making, negotiation of projects and program initiatives. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for this position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet these minimum qualifications? Yes No * Describe your experience in managing multiple cross-functional teams, projects, and initiatives. (Open Ended Question) * Briefly describe your experience in assessing customer needs, negotiating solutions and/or developing solutions to identified business issues. (Open Ended Question) * Describe your experience in developing and implementing project work plans and project management. (Open Ended Question) * Describe your experience in providing internal consulting services, quality customer service, and developing positive working relationships. (Open Ended Question) * Please detail your experience in conducting analyses of information, making decisions, and using technology in solving problems. (Open Ended Question) * Describe your ability to present projects and program initiatives to promote their acceptance. How do you prioritize projects? (Open Ended Question) * Describe how you effectively lead meetings with multiple stakeholders to achieve results. How do you keep leadership apprised of action items and outcomes? (Open Ended Question) Optional & Required Documents Required Documents Cover Letter Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None. Notes to Applicants This position will be responsible for the development and execution of a technology roadmap for the City of Austin's Office of Homeland Security & Emergency Management ( HSEM ) by integrating emergency needs into technology solutions/improvements. In addition, this position will oversee the implementation of the city of Austin's Continuity of Operations Plan program. This position will: Oversee/implement technologies that improve City resilience. Create/implement Business Continuity Plans for the continuation of critical city services. Create high performance emergency infrastructure, ensuring that tactical plans, exercises, projects and strategies are integrated and aligned. Facilitate the study of new technologies; recommend/develop new technologies. Serve as the HSEM Duty Officer on a rotating basis. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Pay Range $36.95 - $47.12 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may vary due to operational needs, some evenings/weekends will be required. Job Close Date 06/06/2023 Type of Posting Reserved for City Employees Department Management Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Road Preferred Qualifications Preferred Experience: Experience developing and implementing strategies for effective technology solutions. IT project management experience. Experience creating & implementing Business Continuity Plans. Experience working in Emergency Operations/Emergency Response. Completion of the National Incident Management System Training. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Business Process Consultant Senior position requires graduation from an accredited college or university, plus five (5) years of experience related to the job; graduate level education may substitute for experience up to two (2) years. Do you meet these minimum requirements? Yes No * Are you a current City of Austin employee? Yes No * Please describe your experience conducting analysis and providing recommendations to executive leadership to support strategic objectives. Please include the positions(s) listed on your application that support your answer. (Open Ended Question) * Describe your experience establishing disaster recovery and business continuity plans and procedures for IT systems. (Open Ended Question) * This position is required to respond to the Emergency Operations Center when it is activated for a special event or emergency. Are you willing to work occasional evenings and weekends if needed in the event of an activation? Yes No * Please list all National Incident Management Incident Command System courses you have completed. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Cover Letter Optional Documents
May 25, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Licenses or Certifications: None. Notes to Applicants This position will be responsible for the development and execution of a technology roadmap for the City of Austin's Office of Homeland Security & Emergency Management ( HSEM ) by integrating emergency needs into technology solutions/improvements. In addition, this position will oversee the implementation of the city of Austin's Continuity of Operations Plan program. This position will: Oversee/implement technologies that improve City resilience. Create/implement Business Continuity Plans for the continuation of critical city services. Create high performance emergency infrastructure, ensuring that tactical plans, exercises, projects and strategies are integrated and aligned. Facilitate the study of new technologies; recommend/develop new technologies. Serve as the HSEM Duty Officer on a rotating basis. When completing the City of Austin employment application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered. Pay Range $36.95 - $47.12 Hours Monday - Friday 8:00 a.m. - 5:00 p.m. Hours may vary due to operational needs, some evenings/weekends will be required. Job Close Date 06/06/2023 Type of Posting Reserved for City Employees Department Management Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Road Preferred Qualifications Preferred Experience: Experience developing and implementing strategies for effective technology solutions. IT project management experience. Experience creating & implementing Business Continuity Plans. Experience working in Emergency Operations/Emergency Response. Completion of the National Incident Management System Training. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management. Responsibilities- Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement. Knowledge of performance measures. Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes. Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models. Knowledge of leadership methodologies and supervisory responsibilities. Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic. Skill in providing internal consulting services. Skill in project management methods. Skill in handling conflict resolution to changes of current processes. Skill in negotiation of projects and program initiatives. Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations. Ability to look at situations systematically. Ability to work independently and with teams. Ability to understand, interpret and apply detailed and complex information. Ability to manage implementation of recommendations. Ability to lead and manage a multi-discipline workforce. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The Business Process Consultant Senior position requires graduation from an accredited college or university, plus five (5) years of experience related to the job; graduate level education may substitute for experience up to two (2) years. Do you meet these minimum requirements? Yes No * Are you a current City of Austin employee? Yes No * Please describe your experience conducting analysis and providing recommendations to executive leadership to support strategic objectives. Please include the positions(s) listed on your application that support your answer. (Open Ended Question) * Describe your experience establishing disaster recovery and business continuity plans and procedures for IT systems. (Open Ended Question) * This position is required to respond to the Emergency Operations Center when it is activated for a special event or emergency. Are you willing to work occasional evenings and weekends if needed in the event of an activation? Yes No * Please list all National Incident Management Incident Command System courses you have completed. (Open Ended Question) * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Cover Letter Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Licenses or Certifications: None. Notes to Applicants THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. The Budget and Performance Continuous Improvement Team consults on multi-department and large-scale single department improvement initiatives. Pulling from a variety of improvement methodologies, the Business Process Consultant supports projects through collaborative problem solving, interdepartmental facilitation, data analysis and visualization, project management, and change management and implementation support. This high-impact role supports enterprise strategy and transformation in the City of Austin and is a unique opportunity for those who thrive when presented with ambiguous and complicated challenges, where success is highly dependent on working cross-functionally at all levels of the organization, challenging the status quo, and fostering change in a collaborative manner. Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: • A detailed and complete Employment Application is required. • Employment history dates must include month and year. Please include contact information from previous employers. • Top Candidates may be subject to a skills assessment • The candidate selected for this position may be required to provide proof of education • This position will require a pre-employment Criminal Background Check. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $32.89 - $41.93 Hours Monday - Friday: 8:00 a.m. to 5:00 p.m. Teleworking and Alternative Work Schedules may be available. Effective October 1, 2023 , non-executive staff that are eligible to telework are required to be in the office for a minimum of three (3) days per week, allowing for 40% of the week to be utilized for telework; and alternative work schedules are allowed in conjunction with telework. Job Close Date 06/09/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Strong facilitation skills with ability to adapt to engage a variety of stakeholder groups in a hybrid work environment using both virtual and in-person meetings. Experience managing and leading projects using process improvement and project management techniques. Experience using measurement, analysis, and evaluation methods to inform process improvements. Ability to work independently, prioritize and manage multiple projects simultaneously, and meet deadlines. Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic Skill in providing internal consulting services Skill in project management methods Skill in negotiation of projects and program initiatives Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations Ability to look at situations systematically Ability to work independently and with teams Ability to understand, interpret and apply detailed and complex information Ability to manage implementation of recommendations Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications? Yes No * Please describe your facilitation skills with ability to adapt to engage a variety of stakeholder groups in a hybrid work environment using both virtual and in-person meetings. (Open Ended Question) * Briefly explain your experience managing and leading projects using process improvement and project management techniques. (Open Ended Question) * Please describe your experience using measurement, analysis, and evaluation methods to inform process improvements. (Open Ended Question) * Describe your ability to work independently, prioritize and manage multiple projects simultaneously, and meet deadlines. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Resume Optional Documents
May 19, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Licenses or Certifications: None. Notes to Applicants THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . The Financial Services Department mission is to maintain the financial and economic integrity of the City; provide comprehensive and integrated financial management, administration, and support services to City departments and other customers; and develop and lead innovative programs that increase the prosperity of Austinites, businesses, and diverse neighborhoods, creating a cultural and economic environment that enhances the vitality of the community. The Budget and Performance Continuous Improvement Team consults on multi-department and large-scale single department improvement initiatives. Pulling from a variety of improvement methodologies, the Business Process Consultant supports projects through collaborative problem solving, interdepartmental facilitation, data analysis and visualization, project management, and change management and implementation support. This high-impact role supports enterprise strategy and transformation in the City of Austin and is a unique opportunity for those who thrive when presented with ambiguous and complicated challenges, where success is highly dependent on working cross-functionally at all levels of the organization, challenging the status quo, and fostering change in a collaborative manner. Ninety (90) day provision for additional vacancy: When the same or an additional vacancy occurs within a department in the same job title within 90 days after the start date of the top candidate, the hiring department may offer the additional position to another candidate from the same candidate pool. Application Instructions and Top Candidate Requirements: • A detailed and complete Employment Application is required. • Employment history dates must include month and year. Please include contact information from previous employers. • Top Candidates may be subject to a skills assessment • The candidate selected for this position may be required to provide proof of education • This position will require a pre-employment Criminal Background Check. Working with the City of Austin provides a number of health and wellness benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information . Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Pay Range $32.89 - $41.93 Hours Monday - Friday: 8:00 a.m. to 5:00 p.m. Teleworking and Alternative Work Schedules may be available. Effective October 1, 2023 , non-executive staff that are eligible to telework are required to be in the office for a minimum of three (3) days per week, allowing for 40% of the week to be utilized for telework; and alternative work schedules are allowed in conjunction with telework. Job Close Date 06/09/2023 Type of Posting External Department Financial Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location City Hall, 301 W. 2nd Street, Austin, Texas 78701 Preferred Qualifications Preferred Experience: Strong facilitation skills with ability to adapt to engage a variety of stakeholder groups in a hybrid work environment using both virtual and in-person meetings. Experience managing and leading projects using process improvement and project management techniques. Experience using measurement, analysis, and evaluation methods to inform process improvements. Ability to work independently, prioritize and manage multiple projects simultaneously, and meet deadlines. Ability to travel to more than one work location Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of business strategies, objectives, planning, development and management processes and process improvement Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic Skill in providing internal consulting services Skill in project management methods Skill in negotiation of projects and program initiatives Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations Ability to look at situations systematically Ability to work independently and with teams Ability to understand, interpret and apply detailed and complex information Ability to manage implementation of recommendations Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * This position requires graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job. Do you meet these qualifications? Yes No * Please describe your facilitation skills with ability to adapt to engage a variety of stakeholder groups in a hybrid work environment using both virtual and in-person meetings. (Open Ended Question) * Briefly explain your experience managing and leading projects using process improvement and project management techniques. (Open Ended Question) * Please describe your experience using measurement, analysis, and evaluation methods to inform process improvements. (Open Ended Question) * Describe your ability to work independently, prioritize and manage multiple projects simultaneously, and meet deadlines. (Open Ended Question) * Do you have the ability to travel to multiple sites as part of the regular job duties? yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. Optional & Required Documents Required Documents Resume Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy is a growing, dynamic, municipal utility in Austin, Texas. Serving as the 3rd largest community-owned utility in the nation, Austin Energy serves more than 500k customers with an annual budget of over $1.5B, with over 2,000 employees. As a department of the City of Austin, the Austin City Council sets the Utility's policies and strategic direction. Austin Energy is seeking a seeking a motivated and experienced Material Planning Supply Chain Business Intelligence Consultant ( BIC ) to join our team! As a Material Planning Supply Chain Business Intelligence Consultant, this position will drive demand and inventory levels for operations. It will be responsible for creating and executing supply chain operational plans and strategies, while being intimately involved in the development and execution of supply chain initiatives; including demand and supply planning, and inventory management to meet Austin Energy business objectives. Statistical and analytical skills will strongly contribute to providing deep insight into patterns, trends, and cost reduction potential as the utility continues its rapid growth. Social intelligence in this role is a desirable attribute forwards effective communications. The Material Planning Supply Chain BIC should be an effective listener first and foremost, and then ask questions to better understand assumptions and needs. This will enable expression of ideas and information clearly while seeking to understand needs and concerns; whereby increasing credibility as a source of information truth for supply chain. Lastly, being 'OK' with ambiguity is a skill needed in this position to expect the unexpected and succeed in a world where information is not always perfect. Ambiguity should be embraced as an educator and mentor to be highly successful as a Material Panning Supply Chain Business Intelligence Consultant. If you are a results-driven individual with a passion for data to drive towards business results, we highly encourage you to apply for this exciting opportunity to join our team! Pay Range $32.89 - $41.93 Hours Monday - Friday (8:00AM - 5:00PM) Job Close Date 06/04/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin Texas 78723 Preferred Qualifications Preferred Experience: Experience using inventory management system ( SAP , Maximo) Proficiency in Tableau Solid understanding of inventory management practices and procedures Strong mathematical and statistical knowledge Advanced experience with MS Excel Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions. Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results. Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports. Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards. Performs conversions, imports, and exports of data within and between internal and external software systems. Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations. Enhances the performance of BI tools by defining data to filter and indexes. Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports. Tracks, monitors, and analyzes performance and production issues, and implements improvements. Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations. Maintains the quality of Metadata Repository by adding, modifying, and deleting data. Provides input to the development of data/information quality metrics. Tracks and reports on issues and enhancement requests for the business in a timely manner. Analyzes and tests new releases/versions of software. Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects. Knowledge of industry standard database systems such as MS, SQL , and Oracle. Knowledge of Software Development Life Cycle ( SDLC ) and Information Technology Infrastructure Library ( ITIL ) concepts. Knowledge of release, change, configuration, and incident management. Knowledge of industry reporting techniques and developing and maintaining interactive reports. Knowledge of relational data modeling and relational database design. Knowledge of standard industry ERP technologies such as SAP . Knowledge of business operations as well as one or more business functional areas. Skill in data analysis and data mining. Skill in identifying and solving system and application problems. Skill in coordinating work projects and providing technical assistance. Skill in preparing data structures, flowcharts, and logic flow diagrams. Skill in applying migration procedures. Skill in analyzing and meeting the data processing needs of users. Skill in working with people of varying technical abilities in a team environment. Skill in training groups on reporting standards. Skill in analyzing major system reporting problems and applying appropriate solutions. Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing. Ability to learn City specific and industry standard reporting tool sets. Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing. Ability to support and work with Business Intelligence/Data Warehousing environments. Ability to establish and maintain effective working relationships with City staff and the general public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualfications are graduation with a Bachelor's Degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultantion and the utilitization of Business Intelligence (BI) tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Do you meet these minimum qualfications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience with business intelligence tools such as Power BI, Socrata, Tableau, etc. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Do you have applied experience with supply management software (e.g. SAP, Maximo)? If so, please describe. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check Optional & Required Documents Required Documents Optional Documents
May 26, 2023
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Licenses and Certifications Required: None. Notes to Applicants Austin Energy is a growing, dynamic, municipal utility in Austin, Texas. Serving as the 3rd largest community-owned utility in the nation, Austin Energy serves more than 500k customers with an annual budget of over $1.5B, with over 2,000 employees. As a department of the City of Austin, the Austin City Council sets the Utility's policies and strategic direction. Austin Energy is seeking a seeking a motivated and experienced Material Planning Supply Chain Business Intelligence Consultant ( BIC ) to join our team! As a Material Planning Supply Chain Business Intelligence Consultant, this position will drive demand and inventory levels for operations. It will be responsible for creating and executing supply chain operational plans and strategies, while being intimately involved in the development and execution of supply chain initiatives; including demand and supply planning, and inventory management to meet Austin Energy business objectives. Statistical and analytical skills will strongly contribute to providing deep insight into patterns, trends, and cost reduction potential as the utility continues its rapid growth. Social intelligence in this role is a desirable attribute forwards effective communications. The Material Planning Supply Chain BIC should be an effective listener first and foremost, and then ask questions to better understand assumptions and needs. This will enable expression of ideas and information clearly while seeking to understand needs and concerns; whereby increasing credibility as a source of information truth for supply chain. Lastly, being 'OK' with ambiguity is a skill needed in this position to expect the unexpected and succeed in a world where information is not always perfect. Ambiguity should be embraced as an educator and mentor to be highly successful as a Material Panning Supply Chain Business Intelligence Consultant. If you are a results-driven individual with a passion for data to drive towards business results, we highly encourage you to apply for this exciting opportunity to join our team! Pay Range $32.89 - $41.93 Hours Monday - Friday (8:00AM - 5:00PM) Job Close Date 06/04/2023 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin Texas 78723 Preferred Qualifications Preferred Experience: Experience using inventory management system ( SAP , Maximo) Proficiency in Tableau Solid understanding of inventory management practices and procedures Strong mathematical and statistical knowledge Advanced experience with MS Excel Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions. Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results. Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports. Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards. Performs conversions, imports, and exports of data within and between internal and external software systems. Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations. Enhances the performance of BI tools by defining data to filter and indexes. Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports. Tracks, monitors, and analyzes performance and production issues, and implements improvements. Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations. Maintains the quality of Metadata Repository by adding, modifying, and deleting data. Provides input to the development of data/information quality metrics. Tracks and reports on issues and enhancement requests for the business in a timely manner. Analyzes and tests new releases/versions of software. Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly. Responsibilities- Supervision and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects. Knowledge of industry standard database systems such as MS, SQL , and Oracle. Knowledge of Software Development Life Cycle ( SDLC ) and Information Technology Infrastructure Library ( ITIL ) concepts. Knowledge of release, change, configuration, and incident management. Knowledge of industry reporting techniques and developing and maintaining interactive reports. Knowledge of relational data modeling and relational database design. Knowledge of standard industry ERP technologies such as SAP . Knowledge of business operations as well as one or more business functional areas. Skill in data analysis and data mining. Skill in identifying and solving system and application problems. Skill in coordinating work projects and providing technical assistance. Skill in preparing data structures, flowcharts, and logic flow diagrams. Skill in applying migration procedures. Skill in analyzing and meeting the data processing needs of users. Skill in working with people of varying technical abilities in a team environment. Skill in training groups on reporting standards. Skill in analyzing major system reporting problems and applying appropriate solutions. Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing. Ability to learn City specific and industry standard reporting tool sets. Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing. Ability to support and work with Business Intelligence/Data Warehousing environments. Ability to establish and maintain effective working relationships with City staff and the general public. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualfications are graduation with a Bachelor's Degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultantion and the utilitization of Business Intelligence (BI) tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Do you meet these minimum qualfications? Yes No * Please describe how you meet these minimum qualifications. Please detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience with business intelligence tools such as Power BI, Socrata, Tableau, etc. (Open Ended Question) * Which of the following best describes your proficiency with Microsoft Office Suite? No experience Basic: create/edit simple documents, spreadsheets, & emails Intermediate: create/edit a variety of documents & spreadsheets; reformat document features such as color, font style and size of text, change page size/width, & filter/sort data fields Advanced: create/edit complex documents & spreadsheets; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another * Do you have applied experience with supply management software (e.g. SAP, Maximo)? If so, please describe. (Open Ended Question) * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check Optional & Required Documents Required Documents Optional Documents
LOS ANGELES COUNTY
Los Angeles, California, United States
EXAM NUMBER M2564F-R Type of Recruitment: Open Competitive Job Opportunity When to Submit Your Application: The application filing period will begin on Monday, April 10, 2023 at 8:00 a.m. (Pacific Time) - This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. No withhold will be allowed in this examination . Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. We seek individuals that: are highly dedicated and committed to their work and interact and work well in a team environment. exhibit proactive and positive attitude and have strong interpersonal relations. have outstanding work ethic and are able to achieve results consistent with interpersonal goals and objectives. are driven and goal-oriented with a strong desire to succeed. The Opportunity We are pursuing qualified candidates to fill Senior Information Technology Consultant, CIO positions responsible for overseeing the development and implementation of a range of complex and highly visible information technology projects within the Chief Executive Office. Essential Job Functions Acts as a hardware, software and Information Technology strategic planning consultant to project teams and user management in a highly specialized field of information technology. Acts as project manager for large, complex and sensitive Information Technology projects. Manages all aspects of information privacy for the County and oversees compliance with County privacy policies and procedures. Manages highly technical special projects, such as manage a line department's information technology operation in County-wide Information Technology meetings to develop policy/standards. Recommends and writes County-wide policy and standards concerning hardware, software, and the infrastructure and encourages recommended standards. Reviews all assigned department's contracts for capital equipment and consultant services and provides advice as to County-wide consistent standards, best practices, best business sense which is consistent with the departments' information technology strategic plans, IT budgets adherence to the department's business plan. Develops comprehensive information technology business criteria and concepts to assist in developing long-range technical business plans. Provides consultation in planning and developing management concepts, objectives, policies, projects, and systems to accomplish the goals of the enterprise. Monitors efficiency and effectiveness, makes recommendations for problem solution, and implements approved recommendations. Advises high level line departmental management on technical and IT financial considerations and may implement approved recommendations. Determines project feasibility and reviews proposed Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFI), etc. for outside vendor purchases and advises departments as to County-wide consistency, best prices, and feasibility. Reviews proposed systems design to ensure that design criteria are compatible with long-range development plans. Evaluates major technology purchases (hardware, software, telecommunications, etc.) to determine their effect on existing environment and their compatibility with the future strategic direction of the enterprise and the County as a whole. Requirements Selection Requirements: OPTION I: A Bachelor's Degree* from an accredited college or university** in Computer Science, Business Administration, Public Administration, or closely related field, with twelve technology-related units - AND - two years of experience within the last five years managing or assisting in the management of a technical IT organization, including a budget, personnel, fiscal, or other administrative function. OR OPTION II: Two years of experience within the last five years at the level of Information Technology Consultant, CIO***, Information Technology Specialist, ISD****, or Information Technology Specialist I*****. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for any type of college degree, such as a Bachelor, Master, or Doctorate degree, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from application submission. Required documents may also be emailed to YFilonova@hr.lacounty.gov . **Accredited colleges or universities are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (OHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. ***Experience at the level of Information Technology Consultant, CIO in the County of Los Angeles acts primarily as an Information Technology technical or business analyst consultant to the Chief Information Officer and Information Systems division managers in County Departments. ****Experience at the level of Information Technology Specialist, ISD in the County of Los Angeles acts as a consultant in a technical and specialized field of information technology. *****Experience at the level of Information Technology Specialist I in the County of Los Angeles acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. Out of Class Experience will not be accepted for this examination . Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment, weighted 40%, covering: Project Management, covering the following topics: Communications Management, Cost Management, Human Resources Management, Management Characteristics, Management Methodologies, Procurement Management, Quality Management, Risk Management, Scope Management, Stakeholder Management, and Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface. Applicants must achieve a passing score of 70% or higher on Part I in order to proceed to Part II. Part II: A multiple choice and/or simulation assessment, weighted 60% , covering: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED TEST PART IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER IN THE ORDER OF THEIR SCORE GROUP FOR A PERIOD OF 6 MONTHS FOLLOWING THE DATE OF PROMULGATION. Applications will be processed on an as received basis and promulgated to the eligible register accordingly. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. A Selective Certification may be established for the following area: Information Technology Security Criteria to Qualify for Select Certification: OPTION I: A Bachelor Degree or higher from an accredited college or university - AND - two years of experience within the last five years performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. OR OPTION II: Two years of experience within the County of Los Angeles at the level of Information Technology Specialist I* or Department Information Security Officer I** performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. *In the County of Los Angeles, experience at the level of Information Technology Specialist I is defined as acting as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. ** In the County of Los Angeles, experience at the level of Department Information Security Officer I is defined as leading the information security function for a County department or for the Information Systems Bureau of the Department of Health Services and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department's security posture. Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on the Selective Certification list, you are required to complete the associated supplemental questions. Your request to be placed on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who meet the select certification requirements will be required to complete the following assessment; however, only those who pass Part I and Part II of the examination will have the following assessment scored. Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Yuliya Filonova Department Contact Phone: (213)351-2937 Department Contact Email: YFilonova@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Exam Number: M2564F-R Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Closing Date/Time:
Apr 07, 2023
Full Time
EXAM NUMBER M2564F-R Type of Recruitment: Open Competitive Job Opportunity When to Submit Your Application: The application filing period will begin on Monday, April 10, 2023 at 8:00 a.m. (Pacific Time) - This recruitment will remain open until the needs of the service are met and is subject to closure without notice. Management Appraisal of Performance Plan (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. No withhold will be allowed in this examination . Check Out Our Outstanding Benefits! Click here to see a list of employee benefits. We seek individuals that: are highly dedicated and committed to their work and interact and work well in a team environment. exhibit proactive and positive attitude and have strong interpersonal relations. have outstanding work ethic and are able to achieve results consistent with interpersonal goals and objectives. are driven and goal-oriented with a strong desire to succeed. The Opportunity We are pursuing qualified candidates to fill Senior Information Technology Consultant, CIO positions responsible for overseeing the development and implementation of a range of complex and highly visible information technology projects within the Chief Executive Office. Essential Job Functions Acts as a hardware, software and Information Technology strategic planning consultant to project teams and user management in a highly specialized field of information technology. Acts as project manager for large, complex and sensitive Information Technology projects. Manages all aspects of information privacy for the County and oversees compliance with County privacy policies and procedures. Manages highly technical special projects, such as manage a line department's information technology operation in County-wide Information Technology meetings to develop policy/standards. Recommends and writes County-wide policy and standards concerning hardware, software, and the infrastructure and encourages recommended standards. Reviews all assigned department's contracts for capital equipment and consultant services and provides advice as to County-wide consistent standards, best practices, best business sense which is consistent with the departments' information technology strategic plans, IT budgets adherence to the department's business plan. Develops comprehensive information technology business criteria and concepts to assist in developing long-range technical business plans. Provides consultation in planning and developing management concepts, objectives, policies, projects, and systems to accomplish the goals of the enterprise. Monitors efficiency and effectiveness, makes recommendations for problem solution, and implements approved recommendations. Advises high level line departmental management on technical and IT financial considerations and may implement approved recommendations. Determines project feasibility and reviews proposed Request for Proposals (RFPs), Request for Quotations (RFQs), Requests for Information (RFI), etc. for outside vendor purchases and advises departments as to County-wide consistency, best prices, and feasibility. Reviews proposed systems design to ensure that design criteria are compatible with long-range development plans. Evaluates major technology purchases (hardware, software, telecommunications, etc.) to determine their effect on existing environment and their compatibility with the future strategic direction of the enterprise and the County as a whole. Requirements Selection Requirements: OPTION I: A Bachelor's Degree* from an accredited college or university** in Computer Science, Business Administration, Public Administration, or closely related field, with twelve technology-related units - AND - two years of experience within the last five years managing or assisting in the management of a technical IT organization, including a budget, personnel, fiscal, or other administrative function. OR OPTION II: Two years of experience within the last five years at the level of Information Technology Consultant, CIO***, Information Technology Specialist, ISD****, or Information Technology Specialist I*****. License A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class Light - This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Special Requirement Information *In order to receive credit for any type of college degree, such as a Bachelor, Master, or Doctorate degree, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization at the time of filing or within seven (7) calendar days from application submission. Required documents may also be emailed to YFilonova@hr.lacounty.gov . **Accredited colleges or universities are those listed in the publications of regional, national, or international accrediting agencies, which are accepted by the Department of Human Resources (OHR). Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators. Inc. ***Experience at the level of Information Technology Consultant, CIO in the County of Los Angeles acts primarily as an Information Technology technical or business analyst consultant to the Chief Information Officer and Information Systems division managers in County Departments. ****Experience at the level of Information Technology Specialist, ISD in the County of Los Angeles acts as a consultant in a technical and specialized field of information technology. *****Experience at the level of Information Technology Specialist I in the County of Los Angeles acts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. Out of Class Experience will not be accepted for this examination . Additional Information Our Assessment Process This examination will consist of two (2) parts: Part I: A multiple choice and/or simulation assessment, weighted 40%, covering: Project Management, covering the following topics: Communications Management, Cost Management, Human Resources Management, Management Characteristics, Management Methodologies, Procurement Management, Quality Management, Risk Management, Scope Management, Stakeholder Management, and Time Management. Software Business Analysis, covering the following topics: Business Process, Diagramming and Modeling, Documentation, Joint Application Development, Methodologies and Tools, Project Development, Requirements Gathering, System Design, and User Interface. Applicants must achieve a passing score of 70% or higher on Part I in order to proceed to Part II. Part II: A multiple choice and/or simulation assessment, weighted 60% , covering: Professional Potential Achievement Coping with Uncertainty Responsibility Working to High Quality Standards Willingness to Learn Working Relationships Analyzing Information Learning Quickly Generating New Ideas Using Time Efficiently Adapting to Change Deductive Reasoning MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON EACH WEIGHTED TEST PART IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER IN THE ORDER OF THEIR SCORE GROUP FOR A PERIOD OF 6 MONTHS FOLLOWING THE DATE OF PROMULGATION. Applications will be processed on an as received basis and promulgated to the eligible register accordingly. SELECTIVE CERTIFICATION: In accordance with TITLE 5 - PERSONNEL, APPENDIX 1 (Civil Service Rule 11.03) of the Los Angeles County Code, selective certification may be used for some positions that require special skills and/or training. A Selective Certification may be established for the following area: Information Technology Security Criteria to Qualify for Select Certification: OPTION I: A Bachelor Degree or higher from an accredited college or university - AND - two years of experience within the last five years performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. OR OPTION II: Two years of experience within the County of Los Angeles at the level of Information Technology Specialist I* or Department Information Security Officer I** performing risk, business impact, control, and vulnerability assessments of computer systems and networks; developing and documenting information security architecture and plans, including strategic, tactical and project plans; and working with legal, audit and compliance staff; such experience must be in one of the following fields - health/mental health care, information technology, or public sector consulting. *In the County of Los Angeles, experience at the level of Information Technology Specialist I is defined as acting as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. ** In the County of Los Angeles, experience at the level of Department Information Security Officer I is defined as leading the information security function for a County department or for the Information Systems Bureau of the Department of Health Services and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department's security posture. Candidates should be prepared to respond to a supplemental questionnaire during the application process. In order to be considered for placement on the Selective Certification list, you are required to complete the associated supplemental questions. Your request to be placed on any selective certification list will be rejected if you do not complete the supplemental questions. The experience you claim in the supplemental questions must be consistent with the information you provide in your application. Candidates who meet the select certification requirements will be required to complete the following assessment; however, only those who pass Part I and Part II of the examination will have the following assessment scored. Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security, and Security Management. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. DO NOT select "off" under Email Preferences within your profile or click "unsubscribe" on our notices if you would like the County of Los Angeles to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position. Please add YFilonova@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Transfer of Test Responses Applicants who have taken identical components recently for other exams may have their responses automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test responses may be transferred. Test Preparation Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . Eligibility Requirement The names of candidates receiving a passing score in the examination will be placed on the eligible register for a period of six (6) months. Applications will be processed on an as-received basis and promulgated to the eligible register accordingly. Testing Accommodation If you require an accommodation to fairly compete in any part of the assessment process, you will be given the opportunity to make a request when completing your application. Please note, you may be required to submit documentation from a qualified medical provider or other qualified professional to support your request for a testing accommodation. How to Apply Applications must be submitted online only. We must receive your application before 5:00 p.m., PT, on the last day of filing. Apply online by clicking on the "Apply" green button at the top right of this posting. You can also track the status of your application using this web site. Plan to submit your online application well in advance of the 5:00 p.m. deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job posting. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verificationat any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing verbiage from Class Specification and minimum requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified . NO SHARING OF USER ID AND PASSWORD: All applicants must file their application online using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For applicants who may not have regular access to a computer or the internet, you may borrow laptops and Wi-Fi hotspots from some public libraries throughout Los Angeles County to complete job applications. Have any questions about anything listed above? Contact us: Department Contact Name: Yuliya Filonova Department Contact Phone: (213)351-2937 Department Contact Email: YFilonova@hr.lacounty.gov Testing Accommodations Coordinator: TestingAccommodations@hr.lacounty.gov Exam Number: M2564F-R Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 California Relay Services Phone: (800) 735-2922 Anti-Racism, Diversity, and Inclusion (ARDI) The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Closing Date/Time:
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,916.00 - $7,416.00 Per Month ($82,992.00 - $88,992.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus’s ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus’s service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus’s common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Manage and maintain the Service Now platform, including configuration, customization, and administration. Keep up to date with the latest Service Now features and functionality, and recommend upgrades or enhancements as needed. Collaborate with campus units to gather requirements and design solutions that meet business needs. Provide technical support and guidance to users of the Service Now platform. Work with developers to expand and maintain integrations to other IT systems, including JIRA, Confluence, and Microsoft Teams Develop and implement workflows, business rules, UI policies, and other Service Now modules to meet business requirements. Develop reports and dashboards to provide insight into Service Now usage and performance. Develop and maintain a comprehensive knowledge base for the Service Now platform, including articles on common issues, frequently asked questions, and best practices Maintain documentation of system configurations, processes, and procedures. ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Director of Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor’s Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years’ experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications Desired: Master’s Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
May 24, 2023
Full Time
Description: Working Title Service Management Product Lead SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0) Work Schedule Monday - Friday; 8:00 a.m. - 5:00 p.m. Anticipated Hiring Range $6,916.00 - $7,416.00 Per Month ($82,992.00 - $88,992.00 Annually) Salary is commensurate with experience. Position Summary The Candidate, who reports to the Director of Service Management, is the Service Management Product Lead for ITS and is responsible for maintaining the ServiceNow application, managing incidents related to ServiceNow, and performing enhancements and development to advance the campus’s ServiceNow capabilities. The Service Management Product Lead shall be responsible for enhancing the ServiceNow implementation to advance the campus’s service management roadmap. The candidate shall capture requirements, propose solution design, implement solutions in ServiceNow, coordinate test acceptance and provide production support. The candidate shall also work closely with other departments on campus who develop on the campus’s common instance. The Service Management Product Lead is responsible for extending the ServiceNow applications and managing the ServiceNow Service Portal, including but not limited to: Working with Units/Teams to define services and workflows; building catalog items and workflows in ServiceNow; working with other developers to make sure functionality is appropriate and systems integrations are operational; taking part in the Knowledge Base vetting process to make sure articles are helpful, timely, and accurate; defining and implementing new ServiceNow use cases; advancing the service management capabilities in ServiceNow. In addition to configuration and development work, the Service Management Product Lead shall oversee the product backlog for advancing the service management roadmap. The candidate shall facilitate end-user training, documentation, and product evaluation and provide technical guidance to career and foundation IT staff. The candidate shall track and report on project status. The Service Management Product Lead shall assist in supporting existing ServiceNow capabilities including incident, change, service request and service portal as well as support future goals including, but not limited to, knowledge base, asset management, configuration management, and virtual agent. Position Information ServiceNow System Administration Manage and maintain the Service Now platform, including configuration, customization, and administration. Keep up to date with the latest Service Now features and functionality, and recommend upgrades or enhancements as needed. Collaborate with campus units to gather requirements and design solutions that meet business needs. Provide technical support and guidance to users of the Service Now platform. Work with developers to expand and maintain integrations to other IT systems, including JIRA, Confluence, and Microsoft Teams Develop and implement workflows, business rules, UI policies, and other Service Now modules to meet business requirements. Develop reports and dashboards to provide insight into Service Now usage and performance. Develop and maintain a comprehensive knowledge base for the Service Now platform, including articles on common issues, frequently asked questions, and best practices Maintain documentation of system configurations, processes, and procedures. ServiceNow Scrum Product Ownership Manage and prioritize story backlog in Jira Collaborate with Director of Service Management, to develop scrum backlog to align with ServiceNow roadmap Participate in scrum events to guide the ServiceNow product development Outreach and Service Management Advocacy Participate in the SF State Service Management Community of Practice Work with distributed IT units to effectively manage IT service to the campus Prepare reports of campus-wide ticketing usage and trends Develop and deliver ServiceNow training Asset / Software management Assist in advancing campus-wide asset management solution Facilitate the use of asset management systems to track all hardware and software assets and relationships Maintain detailed records and document all changes using change management Participate in system-wide and campus-wide software groups Other duties as required Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of the technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Preferred Qualifications Bachelor’s Degree in an Information Technology or related field; or proven success and leadership as a technical support analyst Minimum 2 years’ experience in ServiceNow administration Minimum 1 year experience with Agile Scrum Ability to define user requirements and propose solution design Ability to balance multiple priorities with varying scope and timing Ability to document a business process and translate to ServiceNow configuration Proficient with HTML Solid relationship management and performance management skills Excellent analytical and problem-solving skills Exceptional professional and technical writing skills Exceptional interpersonal skills and an ability to relay technical information effectively to non-technical users Very strong ability to reason logically and creatively to identify and resolve problems by understanding high level direction, outlining technical approach, and implementing scalable solutions Function effectively as a lead member of a team and participate in activities and assignments that will benefit other members of the team or will contribute to the accomplishment of team objectives Proficient at defining user stories and functional requirements for applications Desired: Master’s Degree in an Information Technology related field Experience providing IT support in higher education Proficient with business rules, UI policies, UI actions, client script, and access controls Proven success with ServiceNow report and dashboard development Experience implementing asset and configuration management capabilities Understanding of Section 508 ADA compliance Familiar with ServiceNow integrations and scripting Experience with ServiceNow modules like asset management, config management, knowledge base and change management, incident management and service request Managed public service portal Implementation experience with ITSM and CSM ServiceNow Admin certification Ability to design and troubleshoot data flows Basic understanding of project management functions Environmental/Physical/Special May need to work weekend and/or early morning / night hours for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Description: IT Consultant (Information Technology Consultant - Foundation) Compensation and Benefits Anticipated Hiring Salary Range: $4,000 - $4,500 per month Full CSU Classification Salary Range: $3,713 - $7,149 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. Multiple positions may be filled from this recruitment. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Each ITC - Foundation (ITCF) position works closely with ITC Liaisons (ITL) and provides tier 1 & 2 support to faculty, staff and students of a college, school, division, and Technology Services. The ITCF assists the ITL in on-site support and responds to the end-user IT service needs of employees in the college, school, or division they are assigned to support. The ITCF works in conjunction with the Technology Services Service Desk, and second level support teams to meet these needs in the most effective manner. The ITCF works under the general direction of the Manager of Technology Support Services, may also receive direction from a Lead IT Liaison. The ITCF shall work directly with the ITL to gain the knowledge, skills, abilities, and experience needed to be fully proficient in performing most or all of the duties in the area they are assigned. ITCF provides first contact resolution, on-site support, and works with the response of central IT resources and ITL to meet the IT needs of colleges, schools, and divisions assigned to. These staff serve as technical support to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. ITCF seeks to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practice defined by Technology Services, and with the Technology strategic plan and campus strategic plan. ITCFs work both as members of a team supporting the colleges, schools, and divisions, and perform work identified and outlined by their ITL. They participate with colleagues in the definition of best practices and use centrally-provide tools and procedures to improve the efficiency and effectiveness of IT service delivery. The employee shall allocate priority and time to the duties defined below based upon direction from their lead or manager to whom this employee reports. The ITL will communicate these priorities and time allocation daily, weekly, or monthly - whatever is deemed appropriate by the ITL. Key Qualifications Knowledge of: Service management tools for tracking Incidents, Service Requests, Problems, and Changes. Applications: campus standard applications. Operating Systems: Microsoft Windows 10 and later versions including Active Directory, Apple Macintosh OS 10.x and later versions. Hardware: Intel PC systems, Apple Macintosh systems. Connectivity and network administration for fixed-wire, broadband and wireless connections. Copyright laws and industry standards. Strong customer service skills and proactive, customer focused attitude. Excellent communication (verbal and written), particularly telephone and email skills. Excellent interpersonal skills. Strong interpersonal and influencing skills with ability to engage with different levels. Proficiency in using standard campus applications, desktops, and laptops. Coordination and implementation of data exchanges and conversions. Ability to: Independently apply technical judgment to both standard and non-standard applications and systems, integrate multiple applications to match user and business process needs, and use systems to provide solutions to a wide range of common business problems. Provide strong fault isolation and problem solving. Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience 1 year experience in customer support environment supporting technical services. Associate degree in computer science, information systems, educational technology, communications, or related fields, or equivalent combination of education and specialized experience in an appropriate field of work. Preferred Skills: 3 years’ experience in a customer support environment supporting technical services for a large organization. Experience within higher education with an IT focus. ITIL Foundation Certification desirable or relevant experience in ITIL environment. Knowledge of: Systems design and technology integration techniques. Data administration principles and techniques. Abilities: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions in cooperation with colleagues to resolve user problems and meet discipline specific needs. Support multimedia/video productions. Support Database administration for mySQL, SQL Server and/or Oracle. Support System, database, and network maintenance (wired and wireless). Support for software applications. Department Summary Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Deadline & Application Instructions This position is open until filled. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled
May 26, 2023
Full Time
Description: IT Consultant (Information Technology Consultant - Foundation) Compensation and Benefits Anticipated Hiring Salary Range: $4,000 - $4,500 per month Full CSU Classification Salary Range: $3,713 - $7,149 per month This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position. Multiple positions may be filled from this recruitment. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Job Summary Each ITC - Foundation (ITCF) position works closely with ITC Liaisons (ITL) and provides tier 1 & 2 support to faculty, staff and students of a college, school, division, and Technology Services. The ITCF assists the ITL in on-site support and responds to the end-user IT service needs of employees in the college, school, or division they are assigned to support. The ITCF works in conjunction with the Technology Services Service Desk, and second level support teams to meet these needs in the most effective manner. The ITCF works under the general direction of the Manager of Technology Support Services, may also receive direction from a Lead IT Liaison. The ITCF shall work directly with the ITL to gain the knowledge, skills, abilities, and experience needed to be fully proficient in performing most or all of the duties in the area they are assigned. ITCF provides first contact resolution, on-site support, and works with the response of central IT resources and ITL to meet the IT needs of colleges, schools, and divisions assigned to. These staff serve as technical support to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. ITCF seeks to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practice defined by Technology Services, and with the Technology strategic plan and campus strategic plan. ITCFs work both as members of a team supporting the colleges, schools, and divisions, and perform work identified and outlined by their ITL. They participate with colleagues in the definition of best practices and use centrally-provide tools and procedures to improve the efficiency and effectiveness of IT service delivery. The employee shall allocate priority and time to the duties defined below based upon direction from their lead or manager to whom this employee reports. The ITL will communicate these priorities and time allocation daily, weekly, or monthly - whatever is deemed appropriate by the ITL. Key Qualifications Knowledge of: Service management tools for tracking Incidents, Service Requests, Problems, and Changes. Applications: campus standard applications. Operating Systems: Microsoft Windows 10 and later versions including Active Directory, Apple Macintosh OS 10.x and later versions. Hardware: Intel PC systems, Apple Macintosh systems. Connectivity and network administration for fixed-wire, broadband and wireless connections. Copyright laws and industry standards. Strong customer service skills and proactive, customer focused attitude. Excellent communication (verbal and written), particularly telephone and email skills. Excellent interpersonal skills. Strong interpersonal and influencing skills with ability to engage with different levels. Proficiency in using standard campus applications, desktops, and laptops. Coordination and implementation of data exchanges and conversions. Ability to: Independently apply technical judgment to both standard and non-standard applications and systems, integrate multiple applications to match user and business process needs, and use systems to provide solutions to a wide range of common business problems. Provide strong fault isolation and problem solving. Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities. To view the full list of qualifications and job responsibilities, please click the Position Description button above. Education and Experience 1 year experience in customer support environment supporting technical services. Associate degree in computer science, information systems, educational technology, communications, or related fields, or equivalent combination of education and specialized experience in an appropriate field of work. Preferred Skills: 3 years’ experience in a customer support environment supporting technical services for a large organization. Experience within higher education with an IT focus. ITIL Foundation Certification desirable or relevant experience in ITIL environment. Knowledge of: Systems design and technology integration techniques. Data administration principles and techniques. Abilities: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions in cooperation with colleagues to resolve user problems and meet discipline specific needs. Support multimedia/video productions. Support Database administration for mySQL, SQL Server and/or Oracle. Support System, database, and network maintenance (wired and wireless). Support for software applications. Department Summary Technology Services is dedicated to providing a broad range of technology-based planning, resources and services to the students, faculty and staff of California State University, Fresno. Deadline & Application Instructions This position is open until filled. Please click “Apply Now” to complete the employment application for California State University, Fresno. Interested applicants must complete the application and attach the following: 1) their most recent resumé/vitae, 2) a cover letter that addresses their specific qualifications and interest, and 3) contact information for three professional references. Fresno State California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce. Equal Employment Opportunity Information California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to hr@csufresno.edu . Supplemental Information Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive. The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" under the California State University's Conflict of Interest Code. This will require the filing of a Statement of Economic Interest on an annual basis and the completion of training within six (6) months of assuming office and every two (2) years thereafter. Fresno State is a tobacco-free, smoke-free and vapor-free campus. Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas) Closing Date/Time: Open until filled
City of Tacoma, WA
Tacoma, Washington, United States
Position Description City of Tacoma requires employees to reside in Washington State. Applicants must be authorized to work in the United States, there is no sponsorship available for this position. Are you an SAP consultant or SAP expert who would like some work-life balance with all of your business customers and team members residing within one time zone? In addition to work life balance this position comes with a very affordable benefit plan and a generous retirement plan. If this sounds good, we may have the perfect opportunity for you! The City of Tacoma’s Information Technology Department is currently recruiting for a highly motivated, energetic, qualified candidate interested in innovation and application mobility to join its Business Enterprise Solutions Team (BEST). The team is responsible for the configuration, enhancement, and maintenance of the City's SAP ECC 6.07 ERP running on HANA. The employee in this position serves as the primary subject matter expert for SAP Plant Maintenance. This work requires independent analysis of moderate and complex situations. The SAP Functional Analyst III position is the highest level of the Business Analyst series and serves as a functional IT ambassador and worker for the business unit. This position also requires a high understanding of the software development lifecycle. As such, strategic position plans, analyzes and leads strategic business initiatives, independently conducting studies and analysis to support business needs with the City's SAP system. The candidate must have expert knowledge of SAP in one of the following modules: Plant Maintenance module: candidates should have working knowledge of SAP Plant Maintenance module: candidate must have a clear understanding of SAP standard functionality specifically related to processes that include: maintenance plans, work orders, notifications, measuring documents, catalog codes, etc. Additionally, the candidate must be familiar with the SAP configuration points for Plant Maintenance via SAP’s IMG. Ability to break down a business need to determine whether a business process change and/or technical solution is needed to fulfill the business requirement Independently determine the technological solution to a business need; develop the method, design, prepare detailed program specifications for an SAP ABAP developer if needed, analysis for its execution, and coordinate the planning and implementation of the project Assess and document business needs, business processes, and support systems Identify and write requirements for computer applications to address business needs and construct business processes and workflows Review other business analysts' work and serve as a mentor Communicate effectively with stakeholders on system processes, applications and modifications Execute functional changes and coordinate system integration testing. Conduct user acceptance testing and parallel testing with end users; verify data integrity; and documenting testing results The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. 13 paid holidays. A great pension plan. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications QUALIFICATIONS (TRAINING AND EDUCATION): Bachelor's degree required in information technology, business or public administration or a related field and four years functional experience within the desired technological platform and specialty OR six years experience working specifically with the software platform for the position (i.e. SAP module). Bachelor's degree can also be substituted with four years of consultative experience in information technology analysis, system maintenance, or troubleshooting/problem resolution. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS: Depending upon assignment a WA driver's license may be required. Individuals may have to pass a background check depending upon assignment. Additional licenses or certifications may be required based upon assignment. Some positions may require incumbents to successful pass a Criminal Justice Information Services (CJIS) background check Selection Process & Supplemental Information To be considered for this rewarding career opportunity: If you meet the minimum qualifications, you must complete the online application and attach a detailed resume that includes major responsibilities and accomplishments related to this position. A ll information must be submitted by the closing date and time listed on this job announcement. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points. Examination Process: Applicants who meet the minimum qualifications will be invited to participate in an online test (Application Supplemental Questions). This test may include, but is not limited to, questions about information technology knowledge/experience, strategic thinking and problem-solving skills, project management skills, oral written and communication skills, and customer relations skills. Applicants must complete and pass the test in order to be placed on the Eligible List for interview and hiring consideration. Appointment is subject to passing a background check. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Positions in this classification are represented by a Labor Agreement between the City of Tacoma and Local 120. ABOUT TACOMA: The City of Tacoma is nestled along the shore of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking and biking trails, golf courses, museums, and a world-class zoo and aquarium. Tacoma also serves as a getaway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and Olympic Peninsula. Working for the government is a rewarding opportunity to work with people who are passionate about making a real, tangible difference. You'll be surrounded by innovative leaders working on a variety of issues during this formative time in Tacoma's development. By working with us, you can play a part in shaping the future of the city. For more information about the Tacoma area, visit https://www.traveltacoma.com/ COMMUNICATION FROM THE CITY OF TACOMA: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524- 5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 6/7/2023 5:00 PM Pacific
May 18, 2023
Full Time
Position Description City of Tacoma requires employees to reside in Washington State. Applicants must be authorized to work in the United States, there is no sponsorship available for this position. Are you an SAP consultant or SAP expert who would like some work-life balance with all of your business customers and team members residing within one time zone? In addition to work life balance this position comes with a very affordable benefit plan and a generous retirement plan. If this sounds good, we may have the perfect opportunity for you! The City of Tacoma’s Information Technology Department is currently recruiting for a highly motivated, energetic, qualified candidate interested in innovation and application mobility to join its Business Enterprise Solutions Team (BEST). The team is responsible for the configuration, enhancement, and maintenance of the City's SAP ECC 6.07 ERP running on HANA. The employee in this position serves as the primary subject matter expert for SAP Plant Maintenance. This work requires independent analysis of moderate and complex situations. The SAP Functional Analyst III position is the highest level of the Business Analyst series and serves as a functional IT ambassador and worker for the business unit. This position also requires a high understanding of the software development lifecycle. As such, strategic position plans, analyzes and leads strategic business initiatives, independently conducting studies and analysis to support business needs with the City's SAP system. The candidate must have expert knowledge of SAP in one of the following modules: Plant Maintenance module: candidates should have working knowledge of SAP Plant Maintenance module: candidate must have a clear understanding of SAP standard functionality specifically related to processes that include: maintenance plans, work orders, notifications, measuring documents, catalog codes, etc. Additionally, the candidate must be familiar with the SAP configuration points for Plant Maintenance via SAP’s IMG. Ability to break down a business need to determine whether a business process change and/or technical solution is needed to fulfill the business requirement Independently determine the technological solution to a business need; develop the method, design, prepare detailed program specifications for an SAP ABAP developer if needed, analysis for its execution, and coordinate the planning and implementation of the project Assess and document business needs, business processes, and support systems Identify and write requirements for computer applications to address business needs and construct business processes and workflows Review other business analysts' work and serve as a mentor Communicate effectively with stakeholders on system processes, applications and modifications Execute functional changes and coordinate system integration testing. Conduct user acceptance testing and parallel testing with end users; verify data integrity; and documenting testing results The City of Tacoma offers a generous program of employee benefits: Outstanding working conditions and an exceptional quality-of-life environment. Medical coverage for eligible employees, spouses and dependents, including children up to age 26. Vision care with VSP for employees and eligible dependents enrolled in the Regence PPO medical plan with vision benefits. Dental coverage for eligible employees and their elected dependents, including dependent children up to the age of 26. Deferred compensation allowing tax-deferred savings as authorized under Section 457 of the IRS Code. Personal time off. 13 paid holidays. A great pension plan. City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Qualifications QUALIFICATIONS (TRAINING AND EDUCATION): Bachelor's degree required in information technology, business or public administration or a related field and four years functional experience within the desired technological platform and specialty OR six years experience working specifically with the software platform for the position (i.e. SAP module). Bachelor's degree can also be substituted with four years of consultative experience in information technology analysis, system maintenance, or troubleshooting/problem resolution. LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS: Depending upon assignment a WA driver's license may be required. Individuals may have to pass a background check depending upon assignment. Additional licenses or certifications may be required based upon assignment. Some positions may require incumbents to successful pass a Criminal Justice Information Services (CJIS) background check Selection Process & Supplemental Information To be considered for this rewarding career opportunity: If you meet the minimum qualifications, you must complete the online application and attach a detailed resume that includes major responsibilities and accomplishments related to this position. A ll information must be submitted by the closing date and time listed on this job announcement. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points. Examination Process: Applicants who meet the minimum qualifications will be invited to participate in an online test (Application Supplemental Questions). This test may include, but is not limited to, questions about information technology knowledge/experience, strategic thinking and problem-solving skills, project management skills, oral written and communication skills, and customer relations skills. Applicants must complete and pass the test in order to be placed on the Eligible List for interview and hiring consideration. Appointment is subject to passing a background check. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Positions in this classification are represented by a Labor Agreement between the City of Tacoma and Local 120. ABOUT TACOMA: The City of Tacoma is nestled along the shore of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking and biking trails, golf courses, museums, and a world-class zoo and aquarium. Tacoma also serves as a getaway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and Olympic Peninsula. Working for the government is a rewarding opportunity to work with people who are passionate about making a real, tangible difference. You'll be surrounded by innovative leaders working on a variety of issues during this formative time in Tacoma's development. By working with us, you can play a part in shaping the future of the city. For more information about the Tacoma area, visit https://www.traveltacoma.com/ COMMUNICATION FROM THE CITY OF TACOMA: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524- 5627 between 6:00 AM and 5:00 PM Pacific Time.) The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: 6/7/2023 5:00 PM Pacific
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Description: Job Summary The Business Systems Analyst resides within Facilities Development & Operations and serves as the primary IT liaison with Administrative Technology and University Computing and Telecommunications. This position is responsible for systems implementation and administration within Facilities Development & Operations including but not limited to: software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. The Analyst develops and maintains a quality information system to support Executive Order 847 with the objective of raising the department to a level of data processing compatible with campus systems and industry standards. Provides strategic planning, analysis and advice to management for all computer applications and operating systems utilized by Facilities Development & Operations. Key Responsibilities Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, business continuity, and reporting, for the Facilities Information Management System (TMA), a system generating service work and the data source for monthly customer billings; including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Energy Management System (EMS) Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system: including vendor relations, system and application administration, database integrity, backups, software upgrades and business continuity related to Building Information Modeling (MetaBIM) a system managing computer visualization (CAD) and inventory of the facility Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Campus security and access control systems such as cameras, alarms and badging Oversee third party application support agreements. Liaison with Administrative University Technology regarding the database service level support agreement Update and execute test scripts to validate system setup/configuration, data conversions, application updates, system nomenclature, and patches that will improve system performance/effectiveness Review and analyze implementation issues including application documentation and output to identify solutions and/or make appropriate referrals of issues Develop or assist in developing and/or updating system documentation such as business process guides, configuration guides, end user training guides, report requests, and application specifications Produce and distribute regularly scheduled reports utilizing reporting tools Evaluate, recommend, and implement new technologies that improve the performance and effectiveness of Facilities Development and Operations Collaborate with management to develop and maintain annual and strategic Information systems and technology plans for Facilities Development and Operations Maintain technical currency by keeping skills up to date through training, conferences, reading and collaboration with peer groups Maintain effective department communications for all areas of responsibility Develop and conduct periodic training sessions for Department staff and external users. Document policy, procedures and standards as they relate to application software and workflow Maintain list of all IT equipment and devices assigned and/or purchased by FD&O. Make recommendations to Management Continuous development and maintenance of Web sites for functional areas within Facilities Development and Operations Knowledge, Skills & Abilities Knowledge of data administration principles and techniques Demonstrated experience with relational databases, virtual machines, networking, system integration and disaster recovery Demonstrated experience in hardware systems such as desktops, Chromebooks, security appliances and barcode scanners Demonstrated expertise in major systems implementation with preferred experience with an enterprise facilities maintenance management application Working knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs Ability to perform system, database, and network maintenance tasks and to use standard software packages Demonstrated experience with Single Sign On, VLANs, Access Controls, APIs, HTML, XML and SQL Demonstrated experience in CAD and GIS technologies and systems, ability to read drawings such as architectural, surveys, plumbing and floor plans Knowledge of various IT implementation standards and processes, ability to integrate across campus teams Ability to prepare reports and interpret policies and procedures covering a wide range of budget, contract and accounting procedures Ability to make timely decisions and perform a wide variety of administrative duties independently; ability to effectively plan, assign, coordinate and lead an IT team Ability to source, correlate and analyze computerized records, and to research and correct computer data errors Ability to develop, design databases, and create reports as related to defined duties. Ability to work independently; communicate and write effectively; make constructive recommendations; interpret and apply fiscal policies and procedures; and work cooperatively with contractors, vendors, architects, engineers, campus personnel, and representatives of public and private agencies Ability to assess training needs and to develop and conduct formal training programs. Must have excellent written and presentation skills; Ability to present ideas and concepts Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments. Work often requires active problem solving and effective interpersonal skills Ability to initiate, establish, and foster a positive, cooperative, productive work atmosphere while establishing effective working relationships within a diverse population and with those from various cultural backgrounds Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Three years or more with experience in information technology including system design and analysis, network design, application design, database design, system integration, virtual systems, computer hardware, implementation and project management of information technology with professional, business, or municipal systems Experience in support and maintenance of Facility applications for inventory, security, CAD and workflow automation Experience working in a large physical plant environment is highly desirable Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: up to $6,585/month Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled
Nov 01, 2022
Full Time
Description: Job Summary The Business Systems Analyst resides within Facilities Development & Operations and serves as the primary IT liaison with Administrative Technology and University Computing and Telecommunications. This position is responsible for systems implementation and administration within Facilities Development & Operations including but not limited to: software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. The Analyst develops and maintains a quality information system to support Executive Order 847 with the objective of raising the department to a level of data processing compatible with campus systems and industry standards. Provides strategic planning, analysis and advice to management for all computer applications and operating systems utilized by Facilities Development & Operations. Key Responsibilities Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, business continuity, and reporting, for the Facilities Information Management System (TMA), a system generating service work and the data source for monthly customer billings; including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Energy Management System (EMS) Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system: including vendor relations, system and application administration, database integrity, backups, software upgrades and business continuity related to Building Information Modeling (MetaBIM) a system managing computer visualization (CAD) and inventory of the facility Serve as a subject matter expert to coordinate, implement, and support all aspects of an enterprise level system comprised of diverse hardware and applications: including vendor relations, system and application administration, database integrity, backups, software upgrades, and business continuity related to the Campus security and access control systems such as cameras, alarms and badging Oversee third party application support agreements. Liaison with Administrative University Technology regarding the database service level support agreement Update and execute test scripts to validate system setup/configuration, data conversions, application updates, system nomenclature, and patches that will improve system performance/effectiveness Review and analyze implementation issues including application documentation and output to identify solutions and/or make appropriate referrals of issues Develop or assist in developing and/or updating system documentation such as business process guides, configuration guides, end user training guides, report requests, and application specifications Produce and distribute regularly scheduled reports utilizing reporting tools Evaluate, recommend, and implement new technologies that improve the performance and effectiveness of Facilities Development and Operations Collaborate with management to develop and maintain annual and strategic Information systems and technology plans for Facilities Development and Operations Maintain technical currency by keeping skills up to date through training, conferences, reading and collaboration with peer groups Maintain effective department communications for all areas of responsibility Develop and conduct periodic training sessions for Department staff and external users. Document policy, procedures and standards as they relate to application software and workflow Maintain list of all IT equipment and devices assigned and/or purchased by FD&O. Make recommendations to Management Continuous development and maintenance of Web sites for functional areas within Facilities Development and Operations Knowledge, Skills & Abilities Knowledge of data administration principles and techniques Demonstrated experience with relational databases, virtual machines, networking, system integration and disaster recovery Demonstrated experience in hardware systems such as desktops, Chromebooks, security appliances and barcode scanners Demonstrated expertise in major systems implementation with preferred experience with an enterprise facilities maintenance management application Working knowledge of data and file structures, database systems and related utilities, operating systems, and communication interface programs Ability to perform system, database, and network maintenance tasks and to use standard software packages Demonstrated experience with Single Sign On, VLANs, Access Controls, APIs, HTML, XML and SQL Demonstrated experience in CAD and GIS technologies and systems, ability to read drawings such as architectural, surveys, plumbing and floor plans Knowledge of various IT implementation standards and processes, ability to integrate across campus teams Ability to prepare reports and interpret policies and procedures covering a wide range of budget, contract and accounting procedures Ability to make timely decisions and perform a wide variety of administrative duties independently; ability to effectively plan, assign, coordinate and lead an IT team Ability to source, correlate and analyze computerized records, and to research and correct computer data errors Ability to develop, design databases, and create reports as related to defined duties. Ability to work independently; communicate and write effectively; make constructive recommendations; interpret and apply fiscal policies and procedures; and work cooperatively with contractors, vendors, architects, engineers, campus personnel, and representatives of public and private agencies Ability to assess training needs and to develop and conduct formal training programs. Must have excellent written and presentation skills; Ability to present ideas and concepts Ability to communicate effectively and work harmoniously with a diverse group of individuals throughout the organization as well as those outside of the organization who are directly or indirectly involved with projects and/or assignments. Work often requires active problem solving and effective interpersonal skills Ability to initiate, establish, and foster a positive, cooperative, productive work atmosphere while establishing effective working relationships within a diverse population and with those from various cultural backgrounds Required Qualifications Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study Three years of experience supporting information systems and technology Preferred Qualifications Three years or more with experience in information technology including system design and analysis, network design, application design, database design, system integration, virtual systems, computer hardware, implementation and project management of information technology with professional, business, or municipal systems Experience in support and maintenance of Facility applications for inventory, security, CAD and workflow automation Experience working in a large physical plant environment is highly desirable Compensation Classification: Information Technology Consultant - Career Anticipated Hiring Range: up to $6,585/month Salary Range: $4,678/month - $11,547/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest This position is open until filled. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Closing Date/Time: Open until filled
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title : ITC for Workflow, Data and Special Projects Classification Title : Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, June 7, 2023 @ 11:55 PST Please note: As of May 17, 2023, this position has been reposted and is under active recruitment. Apply today! (Prior applicants need not re-apply.) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Associate Dean of Graduate Studies and lead of the Graduate Center Director, the Information Technology Consultant for Workflow, Data and Special projects is responsible for providing consultation and coordination of both the workflow and imaging needs and the data management needs of the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. In addition, the incumbent provides Tier 1 user consultation for a wide range of IT user issues in the department. A key aspect of the position is effective and collaborative coordination of intermediate and advanced IT issues with the central Information Resources and Technology division, with emphasis on coordination of workflow and data management projects. The incumbent provides primary support for the use, maintenance, and improvement of the OnBase Graduate Admission workflow system, including management of the document imaging and data extraction aspects of that workflow. The incumbent coordinates multiple user IT issues related to admissions workflow independently; resolving general software and hardware problems with use of OnBase, the Student Tracking/Records System, and the document imaging system, coordinating with the IRT project management and workflow support team as needed. In addition, the incumbent is responsible for coordinating the assessment and use of office data needs for planning, budgeting, admissions, assessment, and degree services for graduate education by making recommendations for database/data-handling within the Office of Graduate Studies. A key part of this coordination role is serving as the office liaison to both the Associate Chief Information Officer’s Data Services group and the Student Affairs Records and Enrollment teams. Intermediate and advanced data management and analysis issues are done by working collaboratively with these two offices. Another essential function is coordination of other user technology needs, in consultation with Information Resources and Technology. The incumbent will assume responsibility for special technology related projects and services related to graduate enrollment and services on campus. This position provides technical and consultative liaison between Office of Graduate Studies users and the Web development, database development, server operations, desktop hardware and software in Windows and Mac environments, and networking support areas of IRT. The incumbent must also maintain positive working relationships while serving multiple departments. Under the lead of the Graduate Center Director, the Information Technology Consultant is responsible for assisting with the long-range planning for technological advances for the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. FLSA : Exempt (not eligible for overtime compensation under FLSA) Anticipated Hiring Range : $4,678 per month to $6,395 per month CSU Classification Salary Range : $4,678 - $11,547 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday thru Friday 8am-5pm; other hours as required; changes during summer months. This is an on-site position. Department Information The Office of Graduate Studies, in partnership with the other colleges and departments at the university, provides leadership for the advancement of graduate education at Sacramento State. Graduate Studies supports the development and vibrancy of quality graduate programs, and serves the scholarly and professional needs of graduate students at the university and into their careers. Our work is guided by our core values of excellence, integrity, equity, and service. The Graduate Center supports students along the entire process of the graduate student experience at Sac State; from undergraduates interested in graduate study to prospective students applying through graduation and all the steps in between. csus.edu/graduate-studies/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Demonstrated ability to function as an Information Technology Consultant at the Career level including ability to integrate software, data, and hardware to match user and business process needs, use IT systems to provide solutions to common business problems, analyze data requirements in support of business applications and use effective communication and listening skills. Applicants must have the knowledge, skills, and ability to perform the following Essential Functions of this position: Demonstrated knowledge, skill, and ability to analyze business processes commonly used in the Office of Graduate Studies and to consult with users on the application of appropriate workflow systems and technologies to improve those processes. Demonstrated knowledge, skill, and ability to consult with users of the assessment, management, reporting, and analysis of data for decision-making. Demonstrated knowledge, skill, and ability to provide coordination and communication for liaison with the campus technology division (Information Resources and Technology) and Graduate Studies needs for business process improvement (workflow) and data reporting/analysis. Demonstrated knowledge, skill, and ability to consult and provide Tier 1 support to Graduate Studies employees on all aspects of employee’s use of information technology software and hardware, including the ability to coordinate needed advanced services with the central IT division. Demonstrated experience in independently applying analytical judgment to standard and nonstandard applications and systems, collaborating/coordinating with IRT to solve a wide range of problems and develop practical and thorough solutions. Demonstrated ability to work in a team environment with functional users of the enterprise systems and the technical staff in developing solutions; Demonstrated knowledge, skill, and ability to perform the Core Functions of the Information Technology consultant classification listed below: Ability to work independently on graduate admissions, degree services, outreach, and student support program IT systems to provide solutions to common business problems. Interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and workflow solutions in a team environment. Ability to apply consultative skills to assess user needs and provide appropriate solutions in cooperation with other campus IT staff. Demonstrated ability to work independently. Ability to initiate and manage multiple tasks, projects, and people under competing deadlines and maintain flexibility during constant shifting priorities. Demonstrated ability to lead staff or project teams in the successful completion of projects and initiatives, including the ability to work collaboratively with the central IT projects management office. Condition of employment: Ability to pass a background check. Preferred Qualifications Master’s degree in computer science, information systems, educational technology communications, or related field. Three years of experience with the application of enterprise information technology and data systems in academic environments, with preference for experience with admissions, degree services, and student support program issues and service support challenges. Three years of experience with business process analysis and the application of document imaging and workflow technology. Preference will be given to applicants with OnBase workflow technology or similar system, including the ability to train in the coding or workflows and imaging integrations. At least two years of experience with enterprise software systems similar or identical to the PeopleSoft student system. Preference will be given to candidates with a minimum of five years (60 months) experience with utilization of PeopleSoft Administration at a college or university with special preference for experience in direct support/use of the PeopleSoft Campus Solutions modules: Student Records, Campus Self Service, Campus Community, Academic Advisement, Recruiting & Admissions, Financial Aid and/or Student Financials. At least three years of experience analyzing and defining user data needs in support of decision-making, including both the direct application of data skills at the ITC Career level and liaison with advanced data reporting, analysis, and visualization services. Direct experience preferred in defining data queries, developing and analyzing data reports and consulting on data use and automating processes. Strong preference for experience and demonstrated ability to coordinate data needs with the campus Division of Information Resources and Technology (IRT), including coordinating advanced data analysis, prediction, and visualization. At least three years of experience precoding Tier 1 desktop user support with significant experience coordinating intermediate and advanced IT support issues with central IRT services. Preference given to candidates with experience coordinating workflow, data, web development, social media and service issues with enterprise IT services. Preference given to candidates with a minimum of three (3) years of Lead experience, especially in a higher education environment. General knowledge of Federal, State, CSU System, and Sacramento State academic and administrative policies and procedures that affect student administration. General experience in the development and implementation of software system roll-out strategies, change management, including the provision of documentation and training of end users. Substantial experience in detailed functional acceptance testing of software used by students, especially related to social media. Experience as a presenter at professional meetings, especially with the use of PowerPoint, and video presentations. Experience in leading teams and implementation efforts for assigned projects using advanced communication and listening skills and enterprise project planning tools and services. Required Licenses/Certifications n/a Documents Needed to Apply List documents needed for this position: Resume, cover letter, diversity statement. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the application. Instructions for required diversity statement: At Sacramento State, we strive to embrace each other’s strengths and differences and work collaboratively upon principles of cultural humility and respect for all to create an atmosphere in which a sense of belonging within our community can flourish. We are committed to fostering in all of our members a sense of inclusiveness by providing equal access to educational opportunities and a welcoming environment. We are looking for applicants who can help us enhance our community of inclusion and belonging which includes respect for others and an openness to differing perspectives and identities. Provide a diversity statement. In your statement, please incorporate your response to the following questions: How have you incorporated equity, diversity, and/or inclusion into your current or a previous position, and how do you envision diversity and inclusion playing a role in this position? ( Please explain your answer in a minimum of at least one paragraph. ) About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
May 18, 2023
Full Time
Description: Working Title : ITC for Workflow, Data and Special Projects Classification Title : Information Technology Consultant - Career Posting Details Priority Application Date (Posting will remain open until filled): Wednesday, June 7, 2023 @ 11:55 PST Please note: As of May 17, 2023, this position has been reposted and is under active recruitment. Apply today! (Prior applicants need not re-apply.) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Associate Dean of Graduate Studies and lead of the Graduate Center Director, the Information Technology Consultant for Workflow, Data and Special projects is responsible for providing consultation and coordination of both the workflow and imaging needs and the data management needs of the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. In addition, the incumbent provides Tier 1 user consultation for a wide range of IT user issues in the department. A key aspect of the position is effective and collaborative coordination of intermediate and advanced IT issues with the central Information Resources and Technology division, with emphasis on coordination of workflow and data management projects. The incumbent provides primary support for the use, maintenance, and improvement of the OnBase Graduate Admission workflow system, including management of the document imaging and data extraction aspects of that workflow. The incumbent coordinates multiple user IT issues related to admissions workflow independently; resolving general software and hardware problems with use of OnBase, the Student Tracking/Records System, and the document imaging system, coordinating with the IRT project management and workflow support team as needed. In addition, the incumbent is responsible for coordinating the assessment and use of office data needs for planning, budgeting, admissions, assessment, and degree services for graduate education by making recommendations for database/data-handling within the Office of Graduate Studies. A key part of this coordination role is serving as the office liaison to both the Associate Chief Information Officer’s Data Services group and the Student Affairs Records and Enrollment teams. Intermediate and advanced data management and analysis issues are done by working collaboratively with these two offices. Another essential function is coordination of other user technology needs, in consultation with Information Resources and Technology. The incumbent will assume responsibility for special technology related projects and services related to graduate enrollment and services on campus. This position provides technical and consultative liaison between Office of Graduate Studies users and the Web development, database development, server operations, desktop hardware and software in Windows and Mac environments, and networking support areas of IRT. The incumbent must also maintain positive working relationships while serving multiple departments. Under the lead of the Graduate Center Director, the Information Technology Consultant is responsible for assisting with the long-range planning for technological advances for the Office of Graduate Studies and related units including the McNair Scholars and Graduate Diversity Programs. FLSA : Exempt (not eligible for overtime compensation under FLSA) Anticipated Hiring Range : $4,678 per month to $6,395 per month CSU Classification Salary Range : $4,678 - $11,547 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Recruitment Type : Regular (Probationary) Time Base : Full-Time Work Hours : Monday thru Friday 8am-5pm; other hours as required; changes during summer months. This is an on-site position. Department Information The Office of Graduate Studies, in partnership with the other colleges and departments at the university, provides leadership for the advancement of graduate education at Sacramento State. Graduate Studies supports the development and vibrancy of quality graduate programs, and serves the scholarly and professional needs of graduate students at the university and into their careers. Our work is guided by our core values of excellence, integrity, equity, and service. The Graduate Center supports students along the entire process of the graduate student experience at Sac State; from undergraduates interested in graduate study to prospective students applying through graduation and all the steps in between. csus.edu/graduate-studies/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Demonstrated ability to function as an Information Technology Consultant at the Career level including ability to integrate software, data, and hardware to match user and business process needs, use IT systems to provide solutions to common business problems, analyze data requirements in support of business applications and use effective communication and listening skills. Applicants must have the knowledge, skills, and ability to perform the following Essential Functions of this position: Demonstrated knowledge, skill, and ability to analyze business processes commonly used in the Office of Graduate Studies and to consult with users on the application of appropriate workflow systems and technologies to improve those processes. Demonstrated knowledge, skill, and ability to consult with users of the assessment, management, reporting, and analysis of data for decision-making. Demonstrated knowledge, skill, and ability to provide coordination and communication for liaison with the campus technology division (Information Resources and Technology) and Graduate Studies needs for business process improvement (workflow) and data reporting/analysis. Demonstrated knowledge, skill, and ability to consult and provide Tier 1 support to Graduate Studies employees on all aspects of employee’s use of information technology software and hardware, including the ability to coordinate needed advanced services with the central IT division. Demonstrated experience in independently applying analytical judgment to standard and nonstandard applications and systems, collaborating/coordinating with IRT to solve a wide range of problems and develop practical and thorough solutions. Demonstrated ability to work in a team environment with functional users of the enterprise systems and the technical staff in developing solutions; Demonstrated knowledge, skill, and ability to perform the Core Functions of the Information Technology consultant classification listed below: Ability to work independently on graduate admissions, degree services, outreach, and student support program IT systems to provide solutions to common business problems. Interpersonal or communication skills in working with users to interpret needs and deliver appropriate IT solutions and workflow solutions in a team environment. Ability to apply consultative skills to assess user needs and provide appropriate solutions in cooperation with other campus IT staff. Demonstrated ability to work independently. Ability to initiate and manage multiple tasks, projects, and people under competing deadlines and maintain flexibility during constant shifting priorities. Demonstrated ability to lead staff or project teams in the successful completion of projects and initiatives, including the ability to work collaboratively with the central IT projects management office. Condition of employment: Ability to pass a background check. Preferred Qualifications Master’s degree in computer science, information systems, educational technology communications, or related field. Three years of experience with the application of enterprise information technology and data systems in academic environments, with preference for experience with admissions, degree services, and student support program issues and service support challenges. Three years of experience with business process analysis and the application of document imaging and workflow technology. Preference will be given to applicants with OnBase workflow technology or similar system, including the ability to train in the coding or workflows and imaging integrations. At least two years of experience with enterprise software systems similar or identical to the PeopleSoft student system. Preference will be given to candidates with a minimum of five years (60 months) experience with utilization of PeopleSoft Administration at a college or university with special preference for experience in direct support/use of the PeopleSoft Campus Solutions modules: Student Records, Campus Self Service, Campus Community, Academic Advisement, Recruiting & Admissions, Financial Aid and/or Student Financials. At least three years of experience analyzing and defining user data needs in support of decision-making, including both the direct application of data skills at the ITC Career level and liaison with advanced data reporting, analysis, and visualization services. Direct experience preferred in defining data queries, developing and analyzing data reports and consulting on data use and automating processes. Strong preference for experience and demonstrated ability to coordinate data needs with the campus Division of Information Resources and Technology (IRT), including coordinating advanced data analysis, prediction, and visualization. At least three years of experience precoding Tier 1 desktop user support with significant experience coordinating intermediate and advanced IT support issues with central IRT services. Preference given to candidates with experience coordinating workflow, data, web development, social media and service issues with enterprise IT services. Preference given to candidates with a minimum of three (3) years of Lead experience, especially in a higher education environment. General knowledge of Federal, State, CSU System, and Sacramento State academic and administrative policies and procedures that affect student administration. General experience in the development and implementation of software system roll-out strategies, change management, including the provision of documentation and training of end users. Substantial experience in detailed functional acceptance testing of software used by students, especially related to social media. Experience as a presenter at professional meetings, especially with the use of PowerPoint, and video presentations. Experience in leading teams and implementation efforts for assigned projects using advanced communication and listening skills and enterprise project planning tools and services. Required Licenses/Certifications n/a Documents Needed to Apply List documents needed for this position: Resume, cover letter, diversity statement. Failure to upload these documents to the online application may result in disqualification. Three professional references are required as part of the application. Instructions for required diversity statement: At Sacramento State, we strive to embrace each other’s strengths and differences and work collaboratively upon principles of cultural humility and respect for all to create an atmosphere in which a sense of belonging within our community can flourish. We are committed to fostering in all of our members a sense of inclusiveness by providing equal access to educational opportunities and a welcoming environment. We are looking for applicants who can help us enhance our community of inclusion and belonging which includes respect for others and an openness to differing perspectives and identities. Provide a diversity statement. In your statement, please incorporate your response to the following questions: How have you incorporated equity, diversity, and/or inclusion into your current or a previous position, and how do you envision diversity and inclusion playing a role in this position? ( Please explain your answer in a minimum of at least one paragraph. ) About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/internal/your-hr/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/compliance/hr-compliance/mandatory-dhr-training.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the U.S.. California State University, Sacramento is a sponsoring agency (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title: Information Technology Consultant, College of Natural Sciences & Mathematics Classification Title: Information Technology Consultant - Career Posting Details Priority Application Deadline: Sunday, May 14th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Information Technology Consultant-Career will work with the Lead ITC in the College of Natural Sciences & Mathematics (NSM) to provide first-tier user support of the instructional and administrative computing systems and web services used within the College of Natural Sciences and Mathematics. This position will serve as the primary support for web design, accessibility, and maintenance for the College and Department websites, including providing training where needed to faculty and staff. This position will also serve as a communications and coordination point with the Information Resources & Technology (IRT) division both for second-tier and higher user support and for intermediate to advanced IT services from the Technical Services, Academic Computing, Operations and System Services, Information Security, and Networking units. This position will generally be available for user support during normal business hours and may also occasionally need to provide onsite support outside of normal business hours. FLSA : Exempt (Not Eligible for Overtime) Anticipated Hiring Range : $4,678 - $6,350 per month commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,372 - $10,792 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : 8am-5pm; may also occasionally need to provide onsite support outside of normal business hours. Department Information The College of Natural Sciences & Mathematics consists of six departments, three centers and a machine shop, and is comprised of approximately 50 staff, 250 faculty and 3,000 students. Our degree programs, research opportunities, internships and strong student support prepare graduates to achieve lifetime career success, contribute to knowledge and help solve societal problems. Our faculty, students and graduates promote regional progress through professional activity and community collaboration. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Education/Experience: 1. Bachelor's degree in computer science, information systems, educational technology, or related fields, or similar certified coursework in applicable fields of study. 2. Demonstrated experience with web site design and maintenance using standards for content management, quality assurance, and accessibility. Knowledge, Skills, Abilities: Demonstrated ability to function as an Information Technology Consultant at the Career level including: 3. Ability to independently apply technical judgment to both standard and non-standard applications and systems 4. Ability to integrate multiple applications to match user and process needs 5. Ability to use systems to provide solutions to a wide range of common computing problems 6. Ability to analyze data requirements in support of applications 7. Ability to work independently on IT computer systems to provide solutions to common system problems and individual user needs; ability to work with users to interpret needs and deliver appropriate IT solutions and troubleshooting in a team environment. 8. Ability to provide effective consultative skills to assess user needs and liaison with appropriate IT personnel to obtain and coordinate second level and above IT skills that meet needs. 9. Ability to troubleshoot and understand the development and use of multiple software and IT system applications to issues and problems and to work with appropriate IT staff to resolve user problems. 10. Demonstrated ability to work both independently and collaboratively with faculty, staff and other IT staff. 11. Ability to initiate and manage multiple tasks, projects and people under competing deadlines and maintain flexibility during constantly shifting priorities. 12. Effective communication and listening skills. - Effective interpersonal and customer service skills. Other: 13. Ability to travel 14. Ability to work outside normal business hours as needed. Conditions of Employment: - Ability to pass a background check. Preferred Qualifications 15. Demonstrated experience in independently applying analytical judgment to standard and nonstandard IT applications and systems, providing 'Tier I' support. 16. Demonstrated ability to provide audio-visual equipment support. 17. General knowledge of Federal, State, CSU System and Sacramento State academic and administrative policies and procedures regarding technology that affect faculty, staff, and administration. 18. Ability to analyze and define data requirements in support of College applications at the ITC Career level including some or all of the following: writing data queries, developing data reports, supporting database use and automating processes. 19. Ability to coordinate advanced database, data warehouse, reporting and analytic needs with Information Resources & Technology (IRT) Data Services. Documents Needed to Apply Resume and cover letter. Failure to upload these documents into the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected c andidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions ( i.e . H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
May 02, 2023
Full Time
Description: Working Title: Information Technology Consultant, College of Natural Sciences & Mathematics Classification Title: Information Technology Consultant - Career Posting Details Priority Application Deadline: Sunday, May 14th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary The Information Technology Consultant-Career will work with the Lead ITC in the College of Natural Sciences & Mathematics (NSM) to provide first-tier user support of the instructional and administrative computing systems and web services used within the College of Natural Sciences and Mathematics. This position will serve as the primary support for web design, accessibility, and maintenance for the College and Department websites, including providing training where needed to faculty and staff. This position will also serve as a communications and coordination point with the Information Resources & Technology (IRT) division both for second-tier and higher user support and for intermediate to advanced IT services from the Technical Services, Academic Computing, Operations and System Services, Information Security, and Networking units. This position will generally be available for user support during normal business hours and may also occasionally need to provide onsite support outside of normal business hours. FLSA : Exempt (Not Eligible for Overtime) Anticipated Hiring Range : $4,678 - $6,350 per month commensurate with candidate's education, experience, skills, and training CSU Classification Salary Range : $4,372 - $10,792 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : 8am-5pm; may also occasionally need to provide onsite support outside of normal business hours. Department Information The College of Natural Sciences & Mathematics consists of six departments, three centers and a machine shop, and is comprised of approximately 50 staff, 250 faculty and 3,000 students. Our degree programs, research opportunities, internships and strong student support prepare graduates to achieve lifetime career success, contribute to knowledge and help solve societal problems. Our faculty, students and graduates promote regional progress through professional activity and community collaboration. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications Education/Experience: 1. Bachelor's degree in computer science, information systems, educational technology, or related fields, or similar certified coursework in applicable fields of study. 2. Demonstrated experience with web site design and maintenance using standards for content management, quality assurance, and accessibility. Knowledge, Skills, Abilities: Demonstrated ability to function as an Information Technology Consultant at the Career level including: 3. Ability to independently apply technical judgment to both standard and non-standard applications and systems 4. Ability to integrate multiple applications to match user and process needs 5. Ability to use systems to provide solutions to a wide range of common computing problems 6. Ability to analyze data requirements in support of applications 7. Ability to work independently on IT computer systems to provide solutions to common system problems and individual user needs; ability to work with users to interpret needs and deliver appropriate IT solutions and troubleshooting in a team environment. 8. Ability to provide effective consultative skills to assess user needs and liaison with appropriate IT personnel to obtain and coordinate second level and above IT skills that meet needs. 9. Ability to troubleshoot and understand the development and use of multiple software and IT system applications to issues and problems and to work with appropriate IT staff to resolve user problems. 10. Demonstrated ability to work both independently and collaboratively with faculty, staff and other IT staff. 11. Ability to initiate and manage multiple tasks, projects and people under competing deadlines and maintain flexibility during constantly shifting priorities. 12. Effective communication and listening skills. - Effective interpersonal and customer service skills. Other: 13. Ability to travel 14. Ability to work outside normal business hours as needed. Conditions of Employment: - Ability to pass a background check. Preferred Qualifications 15. Demonstrated experience in independently applying analytical judgment to standard and nonstandard IT applications and systems, providing 'Tier I' support. 16. Demonstrated ability to provide audio-visual equipment support. 17. General knowledge of Federal, State, CSU System and Sacramento State academic and administrative policies and procedures regarding technology that affect faculty, staff, and administration. 18. Ability to analyze and define data requirements in support of College applications at the ITC Career level including some or all of the following: writing data queries, developing data reports, supporting database use and automating processes. 19. Ability to coordinate advanced database, data warehouse, reporting and analytic needs with Information Resources & Technology (IRT) Data Services. Documents Needed to Apply Resume and cover letter. Failure to upload these documents into the online application may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected c andidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions ( i.e . H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Description: Working Title: Information Technology Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Deadline: Wednesday, May 17th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the lead direction of the ITC Expert, the incumbent will support the discipline specific technology needs of the College, departments, faculty and staff. The incumbent works in close consultation with department chairs, faculty and staff on discipline specific technology needs and coordinates with the ITC Expert and Associate Dean on collegewide IT issues. The incumbent also provides lead work direction to the student technical assistants. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5000 per month - $7500 per month CSU Classification Salary Range : $4,372 per month - $10,792 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Time Base : Full-Time Work Hours : 8:00 AM - 5:00 PM - Monday - Friday Department Information The College of Arts & Letters engages faculty, staff, and students in the creation and study of what makes us human and what humans make. Our students acquire diverse, intercultural competencies and a keen awareness of the past while they pursue the promise of the future. We are a proud part of Sacramento’s growing creative economy and cultural vibrancy. The College of Arts & Letters prepares students for success in an inclusive society by empowering them to take responsibility for their educational growth, explore their own sense of purpose, and engage communities as critical and creative thinkers; by valuing student skills and competencies to bridge the gap between college and career; and by streamlining their path toward graduation. https://www.csus.edu/college/arts-letters/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications 1.Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. 2.Demonstrated history of and commitment to building and maintaining a respectful and professional work environment. 3.Bachelor’s or Associate of Science degree in computer science, information systems, or educational technology, or equivalent experience in an appropriate field of work. 4.Demonstrated experience working independently on a variety of IT computer systems to provide solutions to common operational and instructional problems. 5.Demonstrated experience working in a team environment with end users of enterprise and desktop computer systems, collaborating with other technical staff in developing solutions. 6.Site Operation: Demonstrated ability to work on IT computer systems to provide solutions to common business problems and act as liaison to other divisions in support of IT needs. Knowledge of best practices insecurity policies and implementations. 7.User Consultation: Demonstrated experience with interpersonal communication skills in working with diverse users, interpreting their needs and delivering appropriate IT solutions. 8.Project Management: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions to resolve user problems and meet discipline specific needs. Demonstrated ability to initiate and manage multiple complex tasks, projects and implement workflow solutions under competing deadlines and maintain flexibility during constant shifting priorities. 9.Development: Demonstrated ability to install, troubleshoot and manage Windows and Apple hardware and software in a medium size enterprise environment. 10.Technical Support: Extensive experience with Windows and Apple operating systems and the associated hardware/software and peripherals. Experience troubleshooting, adjustments, and repairs of desktop and portable computer systems and peripherals, network servers and other network components. Preferred Qualifications 11.Experience with computer lab support or equivalent. Ideally, experience with instructional computing, presentations, and conferencing. 12.Demonstrated ability to analyze operations, procedures, and workflows to develop recommendations for technology solutions to business problems. 13.Knowledge of University infrastructure, policies and procedures. 14.Two years customer-facing technical support experience, preferably within higher education. 15.One or more years of experience in the development and implementation of software system roll-out,strategies, change management, including the provision of documentation and training end users. Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
May 05, 2023
Full Time
Description: Working Title: Information Technology Consultant Classification Title: Information Technology Consultant - Career Posting Details Priority Application Deadline: Wednesday, May 17th @ 11:55pm PST (Posting will remain open until filled) Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the lead direction of the ITC Expert, the incumbent will support the discipline specific technology needs of the College, departments, faculty and staff. The incumbent works in close consultation with department chairs, faculty and staff on discipline specific technology needs and coordinates with the ITC Expert and Associate Dean on collegewide IT issues. The incumbent also provides lead work direction to the student technical assistants. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : $5000 per month - $7500 per month CSU Classification Salary Range : $4,372 per month - $10,792 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Time Base : Full-Time Work Hours : 8:00 AM - 5:00 PM - Monday - Friday Department Information The College of Arts & Letters engages faculty, staff, and students in the creation and study of what makes us human and what humans make. Our students acquire diverse, intercultural competencies and a keen awareness of the past while they pursue the promise of the future. We are a proud part of Sacramento’s growing creative economy and cultural vibrancy. The College of Arts & Letters prepares students for success in an inclusive society by empowering them to take responsibility for their educational growth, explore their own sense of purpose, and engage communities as critical and creative thinkers; by valuing student skills and competencies to bridge the gap between college and career; and by streamlining their path toward graduation. https://www.csus.edu/college/arts-letters/ Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Required Qualifications 1.Demonstrated ability to maintain a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. 2.Demonstrated history of and commitment to building and maintaining a respectful and professional work environment. 3.Bachelor’s or Associate of Science degree in computer science, information systems, or educational technology, or equivalent experience in an appropriate field of work. 4.Demonstrated experience working independently on a variety of IT computer systems to provide solutions to common operational and instructional problems. 5.Demonstrated experience working in a team environment with end users of enterprise and desktop computer systems, collaborating with other technical staff in developing solutions. 6.Site Operation: Demonstrated ability to work on IT computer systems to provide solutions to common business problems and act as liaison to other divisions in support of IT needs. Knowledge of best practices insecurity policies and implementations. 7.User Consultation: Demonstrated experience with interpersonal communication skills in working with diverse users, interpreting their needs and delivering appropriate IT solutions. 8.Project Management: Demonstrated ability to apply consulting skills to assess user needs and provide appropriate solutions to resolve user problems and meet discipline specific needs. Demonstrated ability to initiate and manage multiple complex tasks, projects and implement workflow solutions under competing deadlines and maintain flexibility during constant shifting priorities. 9.Development: Demonstrated ability to install, troubleshoot and manage Windows and Apple hardware and software in a medium size enterprise environment. 10.Technical Support: Extensive experience with Windows and Apple operating systems and the associated hardware/software and peripherals. Experience troubleshooting, adjustments, and repairs of desktop and portable computer systems and peripherals, network servers and other network components. Preferred Qualifications 11.Experience with computer lab support or equivalent. Ideally, experience with instructional computing, presentations, and conferencing. 12.Demonstrated ability to analyze operations, procedures, and workflows to develop recommendations for technology solutions to business problems. 13.Knowledge of University infrastructure, policies and procedures. 14.Two years customer-facing technical support experience, preferably within higher education. 15.One or more years of experience in the development and implementation of software system roll-out,strategies, change management, including the provision of documentation and training end users. Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sac State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State’s 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “ As California’s capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement. ” As the regional hub of higher education, Sac State is dedicated to student success , diversity, equity and inclusion , community engagement , philanthropy , and campus safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State ? page. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center. COVID-19 Vaccine Certification Information: CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr-empservices@csus.edu Out of State Employment Policy Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification : Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Closing Date/Time: Open until filled
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Description: Working Title Endpoint Management Support Technician SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full Time (1.0) Work Schedule M-F 9AM-6PM Anticipated Hiring Range $6,083.00 - $6,250.00 per month ($72,996.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology and day-to-day supervision of the Desktop Service Lead, the Endpoint Management Support Technician supports the management and administration of computers, devices, and applications in the context of an overall process and life cycle within a Desktop Service team including Windows and macOS platforms. Working as a part of an Endpoint Management Team, participates in the design, installation, and maintenance of endpoint systems utilizing Microsoft Endpoint Configuration Manager System Center Configuration Manager (ConfigMgr/SCCM/MEM) and the JAMF Platform (JAMF Pro). Works with desktop practitioners to prepare deployment of images and applications. Position Information Application Life Cycle Management: Build and maintain workstation images, application packages, and patches. Develop and maintain efficient and effective processes to provide a good user experiences, promote quality images, efficient and prompt delivery of applications. Document processes, exceptions, and resolutions in ways that inform and instruct the Desktop team. Work with team to maintain OS and application versioning. Participate in team-based and campus-level governance for OS, and applications. Endpoint Management and related systems: Perform maintenance tasks on Microsoft ConfigMgr and Jamf Pro environment. Work with related desktop infrastructure including campus Active Directory system, Group Policies, Networking, and others. Maintain license servers. Use scripting and other tools to deliver effective results for endpoints. Promote and maintain security for endpoints through effective processes. Support delegated endpoint administrators. Desktop and Workstation Support and Desktop Team Projects Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications Testing and deployment of software application installation packages for use in remote office, lab and classroom environments by local IT support staff as well as end users including 3rd party software. Examples are: Firefox, Chrome, Microsoft Office, Adobe products, specialized applications such as SPSS, Matlab, R, and other internal business applications. Configures operating systems and applications in accordance with campus policy and departmental standards. Works with teams of desktop and system engineers on major deployments and infrastructure upgrades that impact endpoints. Works with Technical Support Services and Helpdesk staff to minimize incidents or service interruptions through effective problem management. Manages Group Policy, Security Groups, and Organizational Units within the campus Active Directory. Conducts research on emerging products, services and technologies in support/improvement endpoint management tools and processes. Creates and maintains documentation regarding deployment, maintenance, testing, and changes of technical infrastructure. Manages License Servers for a broad suite campus site licenses. Designs and creates reports within management systems (ConfigMgr, Jamf, Microsoft Defender for Endpoint, etc) for strategic decision making (licensing, patch/vulnerability, asset intelligence, fleet health, etc.). Instructs helpdesk team members on process, procedures, troubleshooting, and specific tasks. Technical • In-depth experience with recent and currently supported Windows and macOS operating systems and their interaction with systems, networks, and applications • Experience with client management tools including patch management systems • Ability to troubleshoot a broad range of client-based software applications in general and in the context of operating systems, drivers, networking, and licensing issues • Knowledge of IT security principles • Knowledge of networking principles • Experience using scripting via PowerShell, Bash, or similar product. • AD Management / GPO Management / Process Review & Design and maintenance of desktop services’ AD organizational units and GPOs. Customer Service • Ability to apply consultative skills to assess user needs, troubleshoot, and provide appropriate support to resolve client side computer issues in the field (i.e. campus office, classroom and computer lab settings). • Demonstrated interpersonal and communication skills in working with users to interpret needs, provide appropriate solutions, and ensure high level of customer satisfaction. • General knowledge of information technology systems, hardware and/or applications, including standard PC and Apple desktop and laptop computers, printers, and other peripherals. •General knowledge of common desktop operating systems (e.g. Windows 10; macOS 10.15 and up), • Proficiency using and supporting standard software packages, such as Microsoft Office and Adobe Creative Cloud. • Familiarity with the campus ticketing system and documentation protocols. • Ability to perform system, database, and network maintenance tasks and to use standard computer imaging, maintenance, and diagnostic tools. • Ability to work independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. • Ability to physically carry, move, and place equipment in office, lab, and other locations across campus. • Ability to apply technical judgment to standard and nonstandard applications and systems to solve a wide range of problem, using effective teamwork, communication and listening skills. • Experience working with Endpoint Management tools and related processes • Experience with advanced Windows platforms and tools including Active Directory Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork • Effective oral, written and nonverbal communication skills • Diversity and inclusion • Customer/Client Focus with an emphasis on problem solving and resolution • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Ability to respond to emergency situations involving critical system outages or issues on some evenings, weekends, or holidays • Requires some off-campus travel, in particular to satellite campuses • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired at the work place Physical Requirements • Requires carrying or lifting equipment in data centers, server rooms, or related facilities • Requires mobility to install, remove or relocate equipment in data center racks, shelving or in areas of limited space • Position requires physical labor, with moderate lifting (15-44 pounds) and reaching above the shoulders • Must work in some areas which are not ADA compliant and which have faulty or inoperative environmental control systems Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
Jan 26, 2023
Full Time
Description: Working Title Endpoint Management Support Technician SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full Time (1.0) Work Schedule M-F 9AM-6PM Anticipated Hiring Range $6,083.00 - $6,250.00 per month ($72,996.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the direction of the Assistant Vice President of Academic Technology and day-to-day supervision of the Desktop Service Lead, the Endpoint Management Support Technician supports the management and administration of computers, devices, and applications in the context of an overall process and life cycle within a Desktop Service team including Windows and macOS platforms. Working as a part of an Endpoint Management Team, participates in the design, installation, and maintenance of endpoint systems utilizing Microsoft Endpoint Configuration Manager System Center Configuration Manager (ConfigMgr/SCCM/MEM) and the JAMF Platform (JAMF Pro). Works with desktop practitioners to prepare deployment of images and applications. Position Information Application Life Cycle Management: Build and maintain workstation images, application packages, and patches. Develop and maintain efficient and effective processes to provide a good user experiences, promote quality images, efficient and prompt delivery of applications. Document processes, exceptions, and resolutions in ways that inform and instruct the Desktop team. Work with team to maintain OS and application versioning. Participate in team-based and campus-level governance for OS, and applications. Endpoint Management and related systems: Perform maintenance tasks on Microsoft ConfigMgr and Jamf Pro environment. Work with related desktop infrastructure including campus Active Directory system, Group Policies, Networking, and others. Maintain license servers. Use scripting and other tools to deliver effective results for endpoints. Promote and maintain security for endpoints through effective processes. Support delegated endpoint administrators. Desktop and Workstation Support and Desktop Team Projects Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills Preferred Qualifications Testing and deployment of software application installation packages for use in remote office, lab and classroom environments by local IT support staff as well as end users including 3rd party software. Examples are: Firefox, Chrome, Microsoft Office, Adobe products, specialized applications such as SPSS, Matlab, R, and other internal business applications. Configures operating systems and applications in accordance with campus policy and departmental standards. Works with teams of desktop and system engineers on major deployments and infrastructure upgrades that impact endpoints. Works with Technical Support Services and Helpdesk staff to minimize incidents or service interruptions through effective problem management. Manages Group Policy, Security Groups, and Organizational Units within the campus Active Directory. Conducts research on emerging products, services and technologies in support/improvement endpoint management tools and processes. Creates and maintains documentation regarding deployment, maintenance, testing, and changes of technical infrastructure. Manages License Servers for a broad suite campus site licenses. Designs and creates reports within management systems (ConfigMgr, Jamf, Microsoft Defender for Endpoint, etc) for strategic decision making (licensing, patch/vulnerability, asset intelligence, fleet health, etc.). Instructs helpdesk team members on process, procedures, troubleshooting, and specific tasks. Technical • In-depth experience with recent and currently supported Windows and macOS operating systems and their interaction with systems, networks, and applications • Experience with client management tools including patch management systems • Ability to troubleshoot a broad range of client-based software applications in general and in the context of operating systems, drivers, networking, and licensing issues • Knowledge of IT security principles • Knowledge of networking principles • Experience using scripting via PowerShell, Bash, or similar product. • AD Management / GPO Management / Process Review & Design and maintenance of desktop services’ AD organizational units and GPOs. Customer Service • Ability to apply consultative skills to assess user needs, troubleshoot, and provide appropriate support to resolve client side computer issues in the field (i.e. campus office, classroom and computer lab settings). • Demonstrated interpersonal and communication skills in working with users to interpret needs, provide appropriate solutions, and ensure high level of customer satisfaction. • General knowledge of information technology systems, hardware and/or applications, including standard PC and Apple desktop and laptop computers, printers, and other peripherals. •General knowledge of common desktop operating systems (e.g. Windows 10; macOS 10.15 and up), • Proficiency using and supporting standard software packages, such as Microsoft Office and Adobe Creative Cloud. • Familiarity with the campus ticketing system and documentation protocols. • Ability to perform system, database, and network maintenance tasks and to use standard computer imaging, maintenance, and diagnostic tools. • Ability to work independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. • Ability to physically carry, move, and place equipment in office, lab, and other locations across campus. • Ability to apply technical judgment to standard and nonstandard applications and systems to solve a wide range of problem, using effective teamwork, communication and listening skills. • Experience working with Endpoint Management tools and related processes • Experience with advanced Windows platforms and tools including Active Directory Core Competencies - embody the following competencies: • Bias toward collaboration and teamwork • Effective oral, written and nonverbal communication skills • Diversity and inclusion • Customer/Client Focus with an emphasis on problem solving and resolution • Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Ability to respond to emergency situations involving critical system outages or issues on some evenings, weekends, or holidays • Requires some off-campus travel, in particular to satellite campuses • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired at the work place Physical Requirements • Requires carrying or lifting equipment in data centers, server rooms, or related facilities • Requires mobility to install, remove or relocate equipment in data center racks, shelving or in areas of limited space • Position requires physical labor, with moderate lifting (15-44 pounds) and reaching above the shoulders • Must work in some areas which are not ADA compliant and which have faulty or inoperative environmental control systems Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. Employment Requirement CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu . CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Closing Date/Time: Open until filled
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Description: Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : CSUEU - Unit 9 Job Classification : Information Technology Consultant - Exempt Classification Salary Range : $4,678- $11,547 per month Anticipated Hiring Amount: $4,678 - $6,500 per month Work Hours : Monday - Friday 8:00am-5:00pm Recruitment Closing Date : June 7, 2023 THE DEPARTMENT The Division of Information Technology and Institutional Planning provides innovative, strategic, and cost appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University’s mission. IT will provide technology solutions, expert consultation, and leadership, resulting in numerous enhancements to the advancement of learning and knowledge and the effectiveness of campus support services and business processes for the entire University. The Client Services department consists of a team of information technology professionals and student assistants providing a wide variety of technical support services to the campus community. The Client Services department includes the IT Support Services team, Classroom Support team, Computer Lab Support team, Client Infrastructure Team, IT Asset Coordination team, and Technical Support team. The Classroom, Computer Lab, Client Infrastructure, Asset, and Technical Support teams provide a client-facing, service-oriented environment in the delivery, support, and management of campus IT computing services, endpoint devices, and technology-enhanced learning spaces. The IT Support Services team provides the campus with a single point of contact for first-line information technology support requests and campus operator services. The Client Infrastructure team is responsible for the campus device management environments, client standards, imaging procedures, deployment processes, software packaging, and operational processes that support the ongoing computing device services for the university. DUTIES AND RESPONSIBILITIES Desktop Environment Support Functions Provides operational and infrastructure support for the campus client management environment, responsible for the development, deployment, distribution, support and updates of end-user computing services. Works with the team lead and colleagues to develop, maintain, test, provision and deploy new end-user operating system and application releases, patches, upgrades, and hotfixes; contributes to the design, support, and operational sustainability of the campus wide desktop management environment. Creates, updates, and maintains standardized computer imaging builds and software deployment packages; coordinates with colleagues and campus IT technicians in deploying new operating system images, security updates, software installations and application upgrades; utilizes industry best practices, procedures and tools to fulfill operational service responsibilities (ex. SCCM, JAMF) Creates and updates application deployment packages for Windows and Apple operating systems; utilizes industry-standard packaging protocols, best practices, tools, installation/uninstallation scripts, and SCCM and JAMF deployment methods; coordinates on-demand and scheduled software installations; maintains and contributes to the end-user self-service application installation repository. Provides technical advice and expertise in evaluating, purchasing, and upgrading of hardware and/or software resources; research costs; supports departmental efforts in preparing the appropriate technology acquisition paperwork and vendor quotes as needed. Works in close collaboration with peers in IT and other information technology professionals across the University to support desktop applications software to meet divisional and departmental technology needs; maintains an official list of IT-supported client installed software and coordinates regular application change updates. Troubleshoots systemic hardware/software performance and takes appropriate steps to resolve the situation as needed; enhances computing reliability, performance, and security; works with other client infrastructure colleagues in troubleshooting escalated technical client issues. Participates in the development of the client infrastructure environment for computers, printers, monitors, operating systems, common university business applications and other end-user service technologies. Advises departmental IT staff members with technical recommendations/solutions; develops support procedures and provides desktop infrastructure assistance, service documentation, technical resources, and training for campus support technicians. Evaluates and recommends administrative and technical operating procedure improvements for Client Services support service operations, updates staff regarding operational changes accordingly. Contributes to the client infrastructure continuous improvement plan regarding the use, deployment, and support of desktop technology across various campus units; provides technical advice and expertise in the evaluation, purchase, and upgrading of hardware and/or software resources needs for the University. Identifies and develops computing automation procedures, tools, and other process efficiencies to improve end-user technical services. Maintains campus computing client device standards, remains abreast of IT industry client solution specifications, and provides IT purchasing recommendations; develops technical proposals, and executes implementation plans as directed; develops hardware and software configurations. Participates in the large campus annual/semi-annual computer deployment and equipment refresh process; contributes to the success and distribution of regularly purchased client devices. Communicates with appropriate management and staff members regarding imminent computer or network problems, or other campus computing problems, and arranges for alternatives; identifies problems and generates alternatives and solutions in a team-oriented environment. Coordinates with IT personnel and other campus departments in maintaining software application repositories and licensing renewals. Demonstrates excellence in technical communication skills, interpersonal interactions, and written correspondence in person, by telephone and via mail/email. Develops technical documentation and conducts training on various topics related to the use of university, office and/or divisional hardware and software solutions. Identifies employee training opportunities and recommends professional development activities designed to enhance work effectiveness for team members. Creates reports within various client management and device inventory systems for strategic decision making (e.g. SCCM, JAMF, ServiceNow). Assists with disaster preparedness, planning, and recovery; works with client infrastructure colleagues to ensure client support services remain online and are tested on a regular basis. Technical Support Functions Assists with the daily operations of escalated departmental tickets; provides direct assistance as needed towards completing projects, meeting deadlines, and supporting the unit’s technical support activities. Works with other IT support technicians and end-users to provide onsite or remote 3rd tier technical support, troubleshooting, and problem-resolution assistance; answers technical questions; takes appropriate action to properly address, resolve and complete particular tasks, assignments, and projects; uses sound judgment and decision making in order to find solutions and implement appropriate and timely resolutions. Utilizes standard tools and processes in maintaining inventory records of IT equipment and software; ensures support requests are submitted into the IT ticket tracking system uses ticketing system to respond to requests; closes requests promptly. Performs software installations and upgrades on client computers; troubleshoots software performance and takes appropriate steps to resolve issues as needed; enhances reliability, provides network connectivity, and ensures proper virus and malware protection; supports client devices in accordance with campus IT security policies; responds to IT security incidents promptly and in cooperation with the campus ISO. Protects confidential and sensitive University administrative data and electronic information from incidental, intentional or preventable loss. Works with other members of the IT support team to organize support tasks and respond to user concerns within each IT support unit. Refers and communicates issues to the appropriate technical support staff for resolution. Works independently or in groups to troubleshoot and resolve hardware and software issues and errors; searches the Internet and other resources for solutions; contacts vendor technical support as needed. Common Operational Responsibilities Notifies the IT HEERA manager and/or an applicable functional area manager or team lead of any interruption in service or normal operations of assigned systems; consistent with job, operational, or project duties, communicates with other appropriate managers, faculty, and staff regarding imminent systems, data, or security problems as directed may facilitate alternatives. Evaluates and makes suggestions for change/improvement in support operations; makes ongoing improvements in administrative or technical operating procedures, and updates staff about changes accordingly. Keeps up to date with new technologies and tools relevant to supported user groups and responsibilities. Operates electrical service vehicles, trucks and/or cars for the delivery or pick-up of equipment, personnel, or incidental items related to or in support of IT or Divisional operations. Serves on committees; attends and participates in departmental and campus events/activities; shares information, seeks assistance, tracks issues, and gathers updates on current issues related to all aspects of the campus computing environment. Uses sound judgment and decision-making in order to find solutions and implement appropriate and timely resolutions. Utilizes advanced communication and listening skills through effective interpersonal interactions, and written correspondence with Department, Division, University staff, and external contacts in person, by telephone and via mail/email. Consistent with job classification, assumes and carries out other duties and responsibilities at the discretion of the unit’s HEERA managers. Provides work guidance, training, direction and scheduling oversight for IT student assistant workers. Maintains communication with team members in addressing and responding to all user requests. Ensures contact availability extends to various campus locations (working remotely and on-campus). Participates in IT division and campus-wide initiatives, project coordination and meetings. Maintains compliance with all software licensing, campus policy, and IT security regulations. Participates in department training opportunities and professional development activities designed to enhance work effectiveness. QUALIFICATIONS A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with relevant experience totaling two years full-time or the equivalent part-time. or Eight years of full-time relevant experience. or an associate level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with four years of full-time relevant experience Extensive experience and expertise providing technical support, troubleshooting, and deployment for client devices, computers, applications, account/access management, and local area networks. Experience managing, supporting, and deploying a large number of end-user computing devices. Experience in building standardized desktop images and packaging software applications for mass distribution. Experience with operating system and application patch management solutions and strategies. Demonstrated experience in managing anti-virus, anti-spam, and end-point client security configurations. Effective communication skills both orally and in writing; demonstrated ability to communicate and assist users at all levels of technical knowledge and understanding. Experience in standard IT client hardware (PCs, Mac, tablets, smartphones) and network protocols (e.g. TCP/IP, DNS, DHCP). Willingness to work with an ethnically diverse and culturally pluralistic student body, faculty and staff. Proven excellent customer service skills and values. Ability to use technical judgment and expertise to determine appropriate solutions to meet users’ needs. Ability to organize time so that tasks are completed in a timely manner. Ability to educate and deploy staff, learn quickly, interpret and present information clearly and accurately. Ability to move effectively around campus and visit user locations to provide support and resolution for complex problems. Knowledge of and ability to apply campus accessibility standards to all forms, documents, websites, and purchase recommendations. Preferred Qualifications Experience managing large desktop environments with computing device management methodologies and solutions, including Active Directory Group Policy, SCCM, JAMF or other MDM, WSUS, McAfee ePolicy Orchestrator, Symantec Ghost, Dell KACE. Experience with Windows and Mac scripting conventions such as VB Script, PowerShell and bash scripting. Proficient with business software applications including Microsoft Office 365, Adobe Creative Cloud, Firefox, Internet Explorer, Google Chrome, Safari and McAfee security product suites. Experience working with desktop and application virtualization technologies. Ability to learn quickly, interpret and present information clearly and accurately. Strong technical expertise in developing and providing enterprise-level desktop support procedures and establishing standards. Effective communication skills and demonstrated ability to communicate with technical and nontechnical users. Experience in a university IT support environment COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: June 7, 2023
May 25, 2023
Full Time
Description: Type of Appointment : Full-Time, Probationary Collective Bargaining Unit : CSUEU - Unit 9 Job Classification : Information Technology Consultant - Exempt Classification Salary Range : $4,678- $11,547 per month Anticipated Hiring Amount: $4,678 - $6,500 per month Work Hours : Monday - Friday 8:00am-5:00pm Recruitment Closing Date : June 7, 2023 THE DEPARTMENT The Division of Information Technology and Institutional Planning provides innovative, strategic, and cost appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University’s mission. IT will provide technology solutions, expert consultation, and leadership, resulting in numerous enhancements to the advancement of learning and knowledge and the effectiveness of campus support services and business processes for the entire University. The Client Services department consists of a team of information technology professionals and student assistants providing a wide variety of technical support services to the campus community. The Client Services department includes the IT Support Services team, Classroom Support team, Computer Lab Support team, Client Infrastructure Team, IT Asset Coordination team, and Technical Support team. The Classroom, Computer Lab, Client Infrastructure, Asset, and Technical Support teams provide a client-facing, service-oriented environment in the delivery, support, and management of campus IT computing services, endpoint devices, and technology-enhanced learning spaces. The IT Support Services team provides the campus with a single point of contact for first-line information technology support requests and campus operator services. The Client Infrastructure team is responsible for the campus device management environments, client standards, imaging procedures, deployment processes, software packaging, and operational processes that support the ongoing computing device services for the university. DUTIES AND RESPONSIBILITIES Desktop Environment Support Functions Provides operational and infrastructure support for the campus client management environment, responsible for the development, deployment, distribution, support and updates of end-user computing services. Works with the team lead and colleagues to develop, maintain, test, provision and deploy new end-user operating system and application releases, patches, upgrades, and hotfixes; contributes to the design, support, and operational sustainability of the campus wide desktop management environment. Creates, updates, and maintains standardized computer imaging builds and software deployment packages; coordinates with colleagues and campus IT technicians in deploying new operating system images, security updates, software installations and application upgrades; utilizes industry best practices, procedures and tools to fulfill operational service responsibilities (ex. SCCM, JAMF) Creates and updates application deployment packages for Windows and Apple operating systems; utilizes industry-standard packaging protocols, best practices, tools, installation/uninstallation scripts, and SCCM and JAMF deployment methods; coordinates on-demand and scheduled software installations; maintains and contributes to the end-user self-service application installation repository. Provides technical advice and expertise in evaluating, purchasing, and upgrading of hardware and/or software resources; research costs; supports departmental efforts in preparing the appropriate technology acquisition paperwork and vendor quotes as needed. Works in close collaboration with peers in IT and other information technology professionals across the University to support desktop applications software to meet divisional and departmental technology needs; maintains an official list of IT-supported client installed software and coordinates regular application change updates. Troubleshoots systemic hardware/software performance and takes appropriate steps to resolve the situation as needed; enhances computing reliability, performance, and security; works with other client infrastructure colleagues in troubleshooting escalated technical client issues. Participates in the development of the client infrastructure environment for computers, printers, monitors, operating systems, common university business applications and other end-user service technologies. Advises departmental IT staff members with technical recommendations/solutions; develops support procedures and provides desktop infrastructure assistance, service documentation, technical resources, and training for campus support technicians. Evaluates and recommends administrative and technical operating procedure improvements for Client Services support service operations, updates staff regarding operational changes accordingly. Contributes to the client infrastructure continuous improvement plan regarding the use, deployment, and support of desktop technology across various campus units; provides technical advice and expertise in the evaluation, purchase, and upgrading of hardware and/or software resources needs for the University. Identifies and develops computing automation procedures, tools, and other process efficiencies to improve end-user technical services. Maintains campus computing client device standards, remains abreast of IT industry client solution specifications, and provides IT purchasing recommendations; develops technical proposals, and executes implementation plans as directed; develops hardware and software configurations. Participates in the large campus annual/semi-annual computer deployment and equipment refresh process; contributes to the success and distribution of regularly purchased client devices. Communicates with appropriate management and staff members regarding imminent computer or network problems, or other campus computing problems, and arranges for alternatives; identifies problems and generates alternatives and solutions in a team-oriented environment. Coordinates with IT personnel and other campus departments in maintaining software application repositories and licensing renewals. Demonstrates excellence in technical communication skills, interpersonal interactions, and written correspondence in person, by telephone and via mail/email. Develops technical documentation and conducts training on various topics related to the use of university, office and/or divisional hardware and software solutions. Identifies employee training opportunities and recommends professional development activities designed to enhance work effectiveness for team members. Creates reports within various client management and device inventory systems for strategic decision making (e.g. SCCM, JAMF, ServiceNow). Assists with disaster preparedness, planning, and recovery; works with client infrastructure colleagues to ensure client support services remain online and are tested on a regular basis. Technical Support Functions Assists with the daily operations of escalated departmental tickets; provides direct assistance as needed towards completing projects, meeting deadlines, and supporting the unit’s technical support activities. Works with other IT support technicians and end-users to provide onsite or remote 3rd tier technical support, troubleshooting, and problem-resolution assistance; answers technical questions; takes appropriate action to properly address, resolve and complete particular tasks, assignments, and projects; uses sound judgment and decision making in order to find solutions and implement appropriate and timely resolutions. Utilizes standard tools and processes in maintaining inventory records of IT equipment and software; ensures support requests are submitted into the IT ticket tracking system uses ticketing system to respond to requests; closes requests promptly. Performs software installations and upgrades on client computers; troubleshoots software performance and takes appropriate steps to resolve issues as needed; enhances reliability, provides network connectivity, and ensures proper virus and malware protection; supports client devices in accordance with campus IT security policies; responds to IT security incidents promptly and in cooperation with the campus ISO. Protects confidential and sensitive University administrative data and electronic information from incidental, intentional or preventable loss. Works with other members of the IT support team to organize support tasks and respond to user concerns within each IT support unit. Refers and communicates issues to the appropriate technical support staff for resolution. Works independently or in groups to troubleshoot and resolve hardware and software issues and errors; searches the Internet and other resources for solutions; contacts vendor technical support as needed. Common Operational Responsibilities Notifies the IT HEERA manager and/or an applicable functional area manager or team lead of any interruption in service or normal operations of assigned systems; consistent with job, operational, or project duties, communicates with other appropriate managers, faculty, and staff regarding imminent systems, data, or security problems as directed may facilitate alternatives. Evaluates and makes suggestions for change/improvement in support operations; makes ongoing improvements in administrative or technical operating procedures, and updates staff about changes accordingly. Keeps up to date with new technologies and tools relevant to supported user groups and responsibilities. Operates electrical service vehicles, trucks and/or cars for the delivery or pick-up of equipment, personnel, or incidental items related to or in support of IT or Divisional operations. Serves on committees; attends and participates in departmental and campus events/activities; shares information, seeks assistance, tracks issues, and gathers updates on current issues related to all aspects of the campus computing environment. Uses sound judgment and decision-making in order to find solutions and implement appropriate and timely resolutions. Utilizes advanced communication and listening skills through effective interpersonal interactions, and written correspondence with Department, Division, University staff, and external contacts in person, by telephone and via mail/email. Consistent with job classification, assumes and carries out other duties and responsibilities at the discretion of the unit’s HEERA managers. Provides work guidance, training, direction and scheduling oversight for IT student assistant workers. Maintains communication with team members in addressing and responding to all user requests. Ensures contact availability extends to various campus locations (working remotely and on-campus). Participates in IT division and campus-wide initiatives, project coordination and meetings. Maintains compliance with all software licensing, campus policy, and IT security regulations. Participates in department training opportunities and professional development activities designed to enhance work effectiveness. QUALIFICATIONS A bachelors level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with relevant experience totaling two years full-time or the equivalent part-time. or Eight years of full-time relevant experience. or an associate level degree in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field with four years of full-time relevant experience Extensive experience and expertise providing technical support, troubleshooting, and deployment for client devices, computers, applications, account/access management, and local area networks. Experience managing, supporting, and deploying a large number of end-user computing devices. Experience in building standardized desktop images and packaging software applications for mass distribution. Experience with operating system and application patch management solutions and strategies. Demonstrated experience in managing anti-virus, anti-spam, and end-point client security configurations. Effective communication skills both orally and in writing; demonstrated ability to communicate and assist users at all levels of technical knowledge and understanding. Experience in standard IT client hardware (PCs, Mac, tablets, smartphones) and network protocols (e.g. TCP/IP, DNS, DHCP). Willingness to work with an ethnically diverse and culturally pluralistic student body, faculty and staff. Proven excellent customer service skills and values. Ability to use technical judgment and expertise to determine appropriate solutions to meet users’ needs. Ability to organize time so that tasks are completed in a timely manner. Ability to educate and deploy staff, learn quickly, interpret and present information clearly and accurately. Ability to move effectively around campus and visit user locations to provide support and resolution for complex problems. Knowledge of and ability to apply campus accessibility standards to all forms, documents, websites, and purchase recommendations. Preferred Qualifications Experience managing large desktop environments with computing device management methodologies and solutions, including Active Directory Group Policy, SCCM, JAMF or other MDM, WSUS, McAfee ePolicy Orchestrator, Symantec Ghost, Dell KACE. Experience with Windows and Mac scripting conventions such as VB Script, PowerShell and bash scripting. Proficient with business software applications including Microsoft Office 365, Adobe Creative Cloud, Firefox, Internet Explorer, Google Chrome, Safari and McAfee security product suites. Experience working with desktop and application virtualization technologies. Ability to learn quickly, interpret and present information clearly and accurately. Strong technical expertise in developing and providing enterprise-level desktop support procedures and establishing standards. Effective communication skills and demonstrated ability to communicate with technical and nontechnical users. Experience in a university IT support environment COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: June 7, 2023
Announcement Number: 390237792 NEVADA LEGISLATIVE COUNSEL BUREAU INFORMATION TECHNOLOGY SERVICES UNIT Elastic Implementation Consultant, Contract, Remote Position Description The Nevada Legislative Counsel Bureau is seeking an experienced and highly motivated consultant with expertise in Elastic technologies to join our team on a contract basis. This position will play a critical role in helping us migrate our website search pages from a legacy system (ISYS) to Elasticsearch. As a government organization, we are committed to maintaining a professional working environment and adhering to the highest standards of service and integrity. If you are passionate about web and site-search technologies and have the necessary experience with Elastic, we encourage you to apply for this exciting opportunity to contribute to the success of the Nevada Legislature. Contract Requirements • Migrate our website search pages from ISYS to Elasticsearch. • Stand up an Elastic instance (cloud preferred) and implement a crawler to run in our local network for indexing PDF documents to the Elastic instance. • Migrate 254 indexes with varying indexing rules and schedules to the Elastic instance. • Work closely with the Development Services Manager and other team members to ensure seamless integration and migration. • Attend bi-weekly meetings with LCB staff to review progress and ensure a successful outcome. • Facilitate a comprehensive handover process to LCB staff which will include delivering system documentation and hosting all requested knowledge transfer meetings. Contract Details & Salary $50 - $65 per hour DOE This is a temporary, short-term contract position with a duration not to exceed 6 months. The successful applicant will have the flexibility to work on a part-time or full-time basis, depending on their availability, and attend periodic meetings between the business hours of 9-5pm PDT. Qualifications • High school diploma or General Education Degree (GED) equivalent. • Able to work with little supervision, initiates action, self-motivated. • Strong analytical skills and aptitude to learn uncommon software systems (e.g. ISYS). • Minimum 5 years of professional experience in web and site-search technologies. • Proven experience with Elastic products and system implementations. • Excellent written, communication, and interpersonal skills, with the ability to work effectively within a diverse team environment. • Proof of eligibility for employment in the United States. Working Environment • This is a remote position, allowing you to work from the comfort of your own home or preferred workspace. • Extended period of sitting, standing, and operating a computer and other office equipment is required. • The consultant is required to provide their own PC hardware and any necessary software. Application Process To apply, please submit your resume and a brief cover letter detailing your experience with Elastic and other site-search products and any other relevant qualifications via email to LCBHR-employment@lcb.state.nv.us, or mail to: Legislative Counsel Bureau Attn: Angela Sullivan, Human Resources 401 S. Carson Street Carson City, NV 89701-4747 The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate based on race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information (GINA), or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. (Revised 4/28/2023) Closing Date/Time: Until recruitment needs are satisfied
May 06, 2023
Full Time
Announcement Number: 390237792 NEVADA LEGISLATIVE COUNSEL BUREAU INFORMATION TECHNOLOGY SERVICES UNIT Elastic Implementation Consultant, Contract, Remote Position Description The Nevada Legislative Counsel Bureau is seeking an experienced and highly motivated consultant with expertise in Elastic technologies to join our team on a contract basis. This position will play a critical role in helping us migrate our website search pages from a legacy system (ISYS) to Elasticsearch. As a government organization, we are committed to maintaining a professional working environment and adhering to the highest standards of service and integrity. If you are passionate about web and site-search technologies and have the necessary experience with Elastic, we encourage you to apply for this exciting opportunity to contribute to the success of the Nevada Legislature. Contract Requirements • Migrate our website search pages from ISYS to Elasticsearch. • Stand up an Elastic instance (cloud preferred) and implement a crawler to run in our local network for indexing PDF documents to the Elastic instance. • Migrate 254 indexes with varying indexing rules and schedules to the Elastic instance. • Work closely with the Development Services Manager and other team members to ensure seamless integration and migration. • Attend bi-weekly meetings with LCB staff to review progress and ensure a successful outcome. • Facilitate a comprehensive handover process to LCB staff which will include delivering system documentation and hosting all requested knowledge transfer meetings. Contract Details & Salary $50 - $65 per hour DOE This is a temporary, short-term contract position with a duration not to exceed 6 months. The successful applicant will have the flexibility to work on a part-time or full-time basis, depending on their availability, and attend periodic meetings between the business hours of 9-5pm PDT. Qualifications • High school diploma or General Education Degree (GED) equivalent. • Able to work with little supervision, initiates action, self-motivated. • Strong analytical skills and aptitude to learn uncommon software systems (e.g. ISYS). • Minimum 5 years of professional experience in web and site-search technologies. • Proven experience with Elastic products and system implementations. • Excellent written, communication, and interpersonal skills, with the ability to work effectively within a diverse team environment. • Proof of eligibility for employment in the United States. Working Environment • This is a remote position, allowing you to work from the comfort of your own home or preferred workspace. • Extended period of sitting, standing, and operating a computer and other office equipment is required. • The consultant is required to provide their own PC hardware and any necessary software. Application Process To apply, please submit your resume and a brief cover letter detailing your experience with Elastic and other site-search products and any other relevant qualifications via email to LCBHR-employment@lcb.state.nv.us, or mail to: Legislative Counsel Bureau Attn: Angela Sullivan, Human Resources 401 S. Carson Street Carson City, NV 89701-4747 The Legislative Counsel Bureau is an Equal Opportunity Employer and does not discriminate based on race, color, religion or belief, national origin or ancestry, age, sex, sexual orientation, gender identity or expression, disability, pregnancy, domestic partnership, political affiliation, genetic information (GINA), or compensation history, or any other characteristic protected by applicable law. The Legislative Counsel Bureau will not tolerate discrimination or harassment based on any of these characteristics, nor will it tolerate unlawful retaliation. (Revised 4/28/2023) Closing Date/Time: Until recruitment needs are satisfied
CA DEPARTMENT OF JUSTICE
California, United States
Job Description and Duties At the California Department of Justice - Office of the Attorney General, you will be a part of a diverse group of over 5,000 professionals whose primary mission is to deliver fairness and equality under the law, through a broad spectrum of programs and services. The Business Litigation Section represents state agencies and officials in civil matters concerning the business of government and government regulation of business. Our cases are often novel, requiring a deep dive into the constitution, various state statutory schemes, case law, legislative history, and regulatory proceedings. Cases may involve an action for declaratory and injunctive relief; a writ challenging a state law, regulation, or order; a challenge to an agency decision; a bankruptcy action to recover a debt owed to the state; bid protests; actions for breach of contract or related business torts; challenges to a rate or policy determination by the Insurance Commissioner; and suits for refund challenging a tax assessment. Some cases are small and others large and complex. Often, millions of dollars are at stake. Duties include: Defending constitutional and statutory challenges to state laws and regulations Defending decisions of state taxing agencies and regulators of the finance, insurance, and real estate industries Representing state agencies and officials in a variety of public contracting and other commercial disputes, including multistate disputes Handling all phases and aspects of assigned cases in state and federal trial and appellate courts, including federal bankruptcy courts nationally Maintaining prompt and tactful communication with client agencies Making all necessary court appearances We assign cases as appropriate based on experience and skill, provide training and opportunities for professional advancement, and foster a collegial workplace. Currently, all deputies have the option of 100% telework, or work in the office, but must reside in California. Internal as well as external candidates are strongly encouraged to apply. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V Minimum Requirements You will find the Minimum Requirements in the Class Specification. DEPUTY ATTORNEY GENERAL IV DEPUTY ATTORNEY GENERAL DEPUTY ATTORNEY GENERAL III DEPUTY ATTORNEY GENERAL V Additional Documents Job Application Package Checklist Position Details Job Code #: JC-373986 Position #(s): 420-135-5705-XXX Working Title: Business Litigation Section (DAG IV; will consider DAG III, DAG or DAG V) Classification: DEPUTY ATTORNEY GENERAL IV $11,296.00 - $14,503.00 A Shall Consider: DEPUTY ATTORNEY GENERAL $7,153.00 - $7,440.00 A $7,162.00 - $8,175.00 B $7,506.00 - $9,439.00 C $8,448.00 - $10,836.00 D DEPUTY ATTORNEY GENERAL V $11,932.00 - $15,228.00 A DEPUTY ATTORNEY GENERAL III $10,225.00 - $13,118.00 A # of Positions: 1 Work Location: United States Job Type: Permanent, Full Time Department Information This position is located in the Division of Civil Law, Business Litigation Section and may be filled in Sacramento, San Francisco, Los Angeles, or San Diego. Please clearly indicate in your cover letter which city you prefer. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility DAG V consideration - lateral transfers only. If you would like to speak with a recruiter prior to submitting your application, please email Recruiters@doj.ca.gov For more information about the department please visit the Attorney General’s website at www.oag.ca.gov Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code ( JC-373986 ) and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your STD 678 State Application. Must be able to travel, sometimes out of state. Individuals who are new to state service must have list eligibility in order to gain employment with the California Office of the Attorney General. The process is described at http://oag.ca.gov/careers/how-to-apply Please note that appointment to the DAG classifications will be made using the following examinations: Attorney exam - less than 6 years of experience: Attorney Examination DAG III exam- at least 6 years of legal experience : DAG III Examination DAG IV exam- at least 10 years of legal experience: DAG IV Examination Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/14/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Heather Nguyen (JC-373986) 1300 I Street Suite 720 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Heather Nguyen (JC-373986) 1300 I Street Suite 720 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Cover letter Other - Writing sample consisting of a dispositive motion , pretrial motion , or appellate brief preferably written in the prior year. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience drafting pleadings and motions Experience conducting offensive and defensive discovery, including depositions and expert discovery Ability to present coherent, well-researched, and concise arguments before the court, both orally and in writing Efficiency and reliability in managing workload and resolving cases Experience or interest in appellate briefing and oral argument Capacity to work independently and also in teams Ability to work closely with supervisors, staff counsel at other agencies, and other lawyers in the section and around the office Diplomacy and sensitivity when handling cases that involve elected officials and have a political dimension Promptness in communicating with clients, colleagues, and opposing counsel Deputies are public officials who represent the State and the Attorney General. We expect deputies to give our clients the best representation and treat opposing counsel, clients, and staff with respect and professionalism. They must act in the public interest and comply with financial disclosure and conflict of interest laws and regulations, and well as the rules of professional conduct. Benefits Benefit information can be found on the CalHR website (under Unit 2 - Attorneys and Hearing Officers) and the CalPERS website . Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Heather Nguyen (916) 210-6444 Heather.Nguyen@doj.ca.gov Hiring Unit Contact: Michael Gowe (415) 510-3754 Michael.Gowe@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Filing Information Section: Please note, it using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If you application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. If you are mailing your application, as a courtesy we ask that you contact the HR Consultant listed to confirm your application has been received. This is not required, but highly encouraged so we can ensure the timely submission of your application. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/14/2023
May 25, 2023
Full Time
Job Description and Duties At the California Department of Justice - Office of the Attorney General, you will be a part of a diverse group of over 5,000 professionals whose primary mission is to deliver fairness and equality under the law, through a broad spectrum of programs and services. The Business Litigation Section represents state agencies and officials in civil matters concerning the business of government and government regulation of business. Our cases are often novel, requiring a deep dive into the constitution, various state statutory schemes, case law, legislative history, and regulatory proceedings. Cases may involve an action for declaratory and injunctive relief; a writ challenging a state law, regulation, or order; a challenge to an agency decision; a bankruptcy action to recover a debt owed to the state; bid protests; actions for breach of contract or related business torts; challenges to a rate or policy determination by the Insurance Commissioner; and suits for refund challenging a tax assessment. Some cases are small and others large and complex. Often, millions of dollars are at stake. Duties include: Defending constitutional and statutory challenges to state laws and regulations Defending decisions of state taxing agencies and regulators of the finance, insurance, and real estate industries Representing state agencies and officials in a variety of public contracting and other commercial disputes, including multistate disputes Handling all phases and aspects of assigned cases in state and federal trial and appellate courts, including federal bankruptcy courts nationally Maintaining prompt and tactful communication with client agencies Making all necessary court appearances We assign cases as appropriate based on experience and skill, provide training and opportunities for professional advancement, and foster a collegial workplace. Currently, all deputies have the option of 100% telework, or work in the office, but must reside in California. Internal as well as external candidates are strongly encouraged to apply. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V Minimum Requirements You will find the Minimum Requirements in the Class Specification. DEPUTY ATTORNEY GENERAL IV DEPUTY ATTORNEY GENERAL DEPUTY ATTORNEY GENERAL III DEPUTY ATTORNEY GENERAL V Additional Documents Job Application Package Checklist Position Details Job Code #: JC-373986 Position #(s): 420-135-5705-XXX Working Title: Business Litigation Section (DAG IV; will consider DAG III, DAG or DAG V) Classification: DEPUTY ATTORNEY GENERAL IV $11,296.00 - $14,503.00 A Shall Consider: DEPUTY ATTORNEY GENERAL $7,153.00 - $7,440.00 A $7,162.00 - $8,175.00 B $7,506.00 - $9,439.00 C $8,448.00 - $10,836.00 D DEPUTY ATTORNEY GENERAL V $11,932.00 - $15,228.00 A DEPUTY ATTORNEY GENERAL III $10,225.00 - $13,118.00 A # of Positions: 1 Work Location: United States Job Type: Permanent, Full Time Department Information This position is located in the Division of Civil Law, Business Litigation Section and may be filled in Sacramento, San Francisco, Los Angeles, or San Diego. Please clearly indicate in your cover letter which city you prefer. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility DAG V consideration - lateral transfers only. If you would like to speak with a recruiter prior to submitting your application, please email Recruiters@doj.ca.gov For more information about the department please visit the Attorney General’s website at www.oag.ca.gov Special Requirements A fingerprint check will be required. Clearly indicate the Job Control Code ( JC-373986 ) and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your STD 678 State Application. Must be able to travel, sometimes out of state. Individuals who are new to state service must have list eligibility in order to gain employment with the California Office of the Attorney General. The process is described at http://oag.ca.gov/careers/how-to-apply Please note that appointment to the DAG classifications will be made using the following examinations: Attorney exam - less than 6 years of experience: Attorney Examination DAG III exam- at least 6 years of legal experience : DAG III Examination DAG IV exam- at least 10 years of legal experience: DAG IV Examination Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/14/2023 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Heather Nguyen (JC-373986) 1300 I Street Suite 720 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Heather Nguyen (JC-373986) 1300 I Street Suite 720 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - Cover letter Other - Writing sample consisting of a dispositive motion , pretrial motion , or appellate brief preferably written in the prior year. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Experience drafting pleadings and motions Experience conducting offensive and defensive discovery, including depositions and expert discovery Ability to present coherent, well-researched, and concise arguments before the court, both orally and in writing Efficiency and reliability in managing workload and resolving cases Experience or interest in appellate briefing and oral argument Capacity to work independently and also in teams Ability to work closely with supervisors, staff counsel at other agencies, and other lawyers in the section and around the office Diplomacy and sensitivity when handling cases that involve elected officials and have a political dimension Promptness in communicating with clients, colleagues, and opposing counsel Deputies are public officials who represent the State and the Attorney General. We expect deputies to give our clients the best representation and treat opposing counsel, clients, and staff with respect and professionalism. They must act in the public interest and comply with financial disclosure and conflict of interest laws and regulations, and well as the rules of professional conduct. Benefits Benefit information can be found on the CalHR website (under Unit 2 - Attorneys and Hearing Officers) and the CalPERS website . Contact Information The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position. Human Resources Contact: Heather Nguyen (916) 210-6444 Heather.Nguyen@doj.ca.gov Hiring Unit Contact: Michael Gowe (415) 510-3754 Michael.Gowe@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Application Filing Information Section: Please note, it using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If you application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. If you are mailing your application, as a courtesy we ask that you contact the HR Consultant listed to confirm your application has been received. This is not required, but highly encouraged so we can ensure the timely submission of your application. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/14/2023
California State Polytechnic University Pomona
3801 West Temple Avenue, Pomona, CA 91768, USA
Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $96,000 - $115,000 (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: March 6, 2023 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three (3) References About Our Team University Housing Services is a department within the Division of Student Affairs. Student Affairs' purpose is to serve the Cal Poly Pomona community by providing intentional, student-centered programs and support services, creating opportunities that facilitate student development and enhance a student's sense of belonging at CPP. Student Affairs serves as a leader in the development of a dynamic, inclusive polytechnic university that facilitates learning, provides advocacy, and engages the diverse students we serve through divisional priorities grounded in equity, diversity, and inclusion. Priorities for the division include (1) engaging our diverse student population through intentional and transformative programs, services, and events and (2) developing student support and interventions that are equity minded and culturally relevant where students become empowered to discover and achieve their goals by developing self-advocacy skills. To that end, University Housing Services, in collaboration with our residents and staff, seeks to provide a learning-centered environment that enhances (1) a safe and welcoming community, (2) opportunities for growth, leadership, and student success, and (3) appreciation and empowerment for all backgrounds, beliefs, and cultures. University Housing Services is responsible for delivering a comprehensive student housing experience through Leadership, Operations, Residence Life, Business Services, Conference Services, Information Systems, Marketing, and Facilities Management. The department has an annual operating budget of $45 million and houses 2,800 diverse students across 3 communities in 12 residence halls, operating 24 hours a day, seven days a week. There are 45 full-time professional staff members complemented by more than 150 student leaders. DUTIES AND RESPONSIBILITIES: Lead Units in Daily Processes: Business Services Direct the Assistant Director of Business Services, the Marketing Coordinator, the Information Technology Consultant, the Information Systems Specialist, and student assistants in the development of a comprehensive housing process for marketing, contracting, keys, collections, and information management strategies. Oversee the maintenance and integrity of the department's various administrative processes, as well as related applications and databases. Oversee the contract process (from application to move out) for all residents in 3 communities. Understand building and room layouts as it relates to assignments, room changes, conflict resolution, safe rooms, COVID isolation, and ADA accommodations Oversee the room assignments and room swap process for all residents in 3 communities based on availability and needs of students. Work closely with campus partners regarding student charges, past due accounts, and status of accounts (financial aid, cashiers, and admissions). Ensure the integrity and security of the department's residential key (hard and card key) access, which supports staff and students. Ensure a high level of service to staff and students. Establish a timeline for resident move-in during fall, winter closure, move out during the end of spring, and transitions to summer conferences. Marketing Responsible for developing an annual comprehensive marketing and outreach strategy for the department, which seeks to maximize occupancy in the community at all times. Marketing efforts are focused both on recruiting and retaining current students. Responsible for the development and implementation of customer satisfaction assessment strategies.Designs and creates all department publications and promotional information. Ensures that all print materials are adequately stocked and ready for timely distribution. In conjunction with the Coordinators of Conference Services and Marketing, coordinates the development, revision, and distribution of all UHS marketing materials, with emphasis on publications that focus on new resident student recruitment, current resident retention, and current resident student needs assessment. Develops processes for the distribution of all information related to payment, check-out, and promotion that needs to be passed on to current resident students. This is accomplished through several medias of communication: print materials, the housing website, social media, department electronic advertising on monitors, direct email messages to resident students, and presentations to residents and residential student leaders. Conference Services Direct a staff of conference professional and para-professionals and provide direction to the program. Develop a marketing campaign to actively maximize the occupancy rate for summer. Coordinate the use of campus facilities for services and programs from late May through early August. Assess residential buildings and campus facilities to determine the best use of space for Conference Services guests and programs. Communicate with UHS Leadership to provide updates regarding summer conference services. Work in partnership with the Cal Poly Pomona Foundation to collect revenue. Ensure contracts for groups are issued appropriately and collections are completed in a timely way. Information Systems & Technology Maintain the housing management system (StarRez) for online contracting, room management, and housing account status. Ensure that the University's technology use policy is strictly adhered to and enforced. Coordinate information from other university databases to streamline UHS processes. Establish a strategy for development and maintenance of the department's website with enhanced features for housing management system. Oversee the maintenance and integrity of the department's technology processes, as well as access to related applications and databases. Ensure the integrity and security of the department's computer network and access, which supports staff and students. Provide accurate and timely reports on current and projected occupancy based on enrollment data, historical data, external information, and environmental factors. Human Resource Management Direct the vision, goal setting, and strategic planning of the unit Serve as the HEERA manager for hiring, performance evaluations, and professional development. Foster positive relationships with residents, students, parents, faculty, staff, alumni, and community partners to broaden the scope and reach of the department. Recruit, train, and coach a diverse staff of professionals and para- professionals who reflect the students being served and numerous diversity goals of the department. Coach teams in such areas as leading change, leveraging core resources, developing synergistic and collaborative interrelationships, managing performance, mediating conflict, and cultivating within each unit a culture of evidence that emphasizes assessment, evaluation, and quality improvement. Create and oversee culturally relevant programs, trainings, initiatives, and events for both professional staff and para-professionals. Interact with the Chancellor's Office, and other University personnel identified as "legal counsel" on a regular basis on issues pertaining to contract interpretation, residential policy, and student conduct. Interact with Human Resources and Payroll on a regular basis to address recruitment, retention, and employment processes. Serves in the capacity of the Executive Director in their absence. Serve as the Building Marshall during crisis/emergencies during regular operating hours and while the Business Services front office is open. Accompany and escort UPD and medical personnel through buildings in emergencies. Assist in building evacuations during a fire, earthquake, or drill. Assist with responding (in person) to student and staff crisis/emergencies during regular operating hours and while the Business Services front office is open. Promote and enforce policies that ensure the safety and security of residents, student leaders, parents, faculty-in-residence, para-professionals, and staff Operations and Financial Administration Monitor accounts receivables and resident open balances on a regular basis. Develop and propose residential rates using market analysis with other schools, projections, and increases and decreases in expenses and reserve requirements. Monitor department expenditures to ensure that purchase agreements do not exceed department budget targets. Prepare comprehensive evaluations/reports of actual costs against budgeted costs, forecasting, and reconciliations. Develop financial models and proforma for current portfolio, new housing expansions, renovations, and remodels for internal and external review. In conjunction with the Facilities team, inspect and evaluate residential buildings to determine (a) damage and repairs, (b) possible concerns related to safety and security, (c) project timelines. Develop a capital maintenance plan based on (a) building inspections, (b) Facilities condition reports, (c) budgetary allowances of the department, and (d) needs of residential buildings Develop and coordinate several annual agreements for services, including those with the Cal Poly Pomona Foundation, Inc., University Financial Services, and Facilities Planning and Management. Maintain and monitor contracts with vendors and internal memorandum of understandings. Ensure that State and University purchasing guidelines are strictly adhered to. Establish annual timelines, priorities, and expected needs associated with major facilities projects and the expansion of the portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics of projected major maintenance and repairs on existing portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics for planned and anticipated growth of the portfolio. Inner Division & Cross-Divisional Partnerships: Facilitates a resident culture of sense of belonging and provides evidence for the assessment and reporting of residents. Provides appropriate reports in partnership with the DSA Assessment, Data and Evaluation Team. In conjunction with the Housing Executive Director, Director of Student Conduct and Integrity, and the Vice President for Student Affairs, assist in determining venue for adjudicating cases that have university-wide impact. Provide oversight in the development, administration, and evaluation of processes, policies, and procedures for Business Services. Coordinate timelines for the department with the division, University Police, Parking & Transportation, and Facilities. Professional Development & Other Duties as assigned: Stays abreast of current literature, ongoing trends, demographic changes, laws, and policies that impact the diverse student body. Continually assess student needs and interests, as well as remain abreast of current, model practices in the field of student affairs as it relates to identity development, student behavior; utilize relevant data, scholarship, and student development theories/models in planning and developing programs and services designed to actively foster student learning and promote students’ holistic success. Capacity to research and identify current issues in higher education both locally and nationally; awareness and insight into emerging issues (basic needs and mental health). Ensures staff have a professional development plan that incorporates and encourages best practices. Participates in local, regional, and national research and presentations pertinent to job functionality. Attends conferences and professional institutes to stay relevant and build a professional network that enhances the potential for innovation at CPP. Also participates in regional, state, and national organizations related to (1) Higher Education, Student Affairs, Student Personnel, and Student Development, (2) Business Administration, Budgeting, and Information Technology, (3) Housing, (4) Equity, Diversity, Inclusion, and Social Justice, (5) Student Success and a Sense of Belonging, and (6) Leadership and Human Resources. Serves on the Department Leadership Team, which includes senior representatives from UHS Residence Life, Business Services, and Facilities Management units. This group is directly and jointly responsible for determining housing-wide policy and setting the goals and objectives for the housing program. Serve on divisional and campus-wide committees representing the office and advocate for University Housing Services; Respond to the needs of the campus community as needed in times of crisis. Serves in the capacity of the Executive Director in their absence. Complete additional duties as assigned. QUALIFICATIONS: Master's Degree in Business, Public Administration, Counseling, Student Development/Personnel, Higher Education, Educational Leadership, or similar. Demonstrated success in all responsible areas of the position. A minimum of five years of progressively increasing work in student housing, residential life, judicial affairs, student conduct, student life/activities, multicultural education, counseling, or similar. Ability to read, write, speak, and present at a level appropriate to the duties of the position. Thorough knowledge of Student Affairs, Student Housing, and/or Emergency Response. Thorough knowledge of preparing budgets. Must be able to climb stairs and ride elevators to (a) inspect/evaluate buildings, (b) respond to crisis, (c) assist in evacuations, and (d) provide support in emergencies and medical transport. Build partnerships and build strong relationships with campus community. Develop and enhance academic initiatives, including College-Theme Communities and Living-Learning Communities. PREFERRED EXPERIENCE: Preferred Ed.D. or Ph.D. in Business, Public Administration, Education, Counseling, Leadership, or related field. Preferred 2 years’ experience as an Assistant or Associate Director. Experience in creating processes related to emergency, confidential, or highly-sensitive situations COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled
Feb 21, 2023
Full Time
Description: Type of Appointment: Full-time, Management Personnel Plan (MPP II) Anticipated Salary Range: $96,000 - $115,000 (Commensurate with qualifications and experience) Recruitment Closing Date: Open Until Filled First Application Review Date: March 6, 2023 REQUIRED- All candidates must submit the following: Application Cover letter Resume or CV Three (3) References About Our Team University Housing Services is a department within the Division of Student Affairs. Student Affairs' purpose is to serve the Cal Poly Pomona community by providing intentional, student-centered programs and support services, creating opportunities that facilitate student development and enhance a student's sense of belonging at CPP. Student Affairs serves as a leader in the development of a dynamic, inclusive polytechnic university that facilitates learning, provides advocacy, and engages the diverse students we serve through divisional priorities grounded in equity, diversity, and inclusion. Priorities for the division include (1) engaging our diverse student population through intentional and transformative programs, services, and events and (2) developing student support and interventions that are equity minded and culturally relevant where students become empowered to discover and achieve their goals by developing self-advocacy skills. To that end, University Housing Services, in collaboration with our residents and staff, seeks to provide a learning-centered environment that enhances (1) a safe and welcoming community, (2) opportunities for growth, leadership, and student success, and (3) appreciation and empowerment for all backgrounds, beliefs, and cultures. University Housing Services is responsible for delivering a comprehensive student housing experience through Leadership, Operations, Residence Life, Business Services, Conference Services, Information Systems, Marketing, and Facilities Management. The department has an annual operating budget of $45 million and houses 2,800 diverse students across 3 communities in 12 residence halls, operating 24 hours a day, seven days a week. There are 45 full-time professional staff members complemented by more than 150 student leaders. DUTIES AND RESPONSIBILITIES: Lead Units in Daily Processes: Business Services Direct the Assistant Director of Business Services, the Marketing Coordinator, the Information Technology Consultant, the Information Systems Specialist, and student assistants in the development of a comprehensive housing process for marketing, contracting, keys, collections, and information management strategies. Oversee the maintenance and integrity of the department's various administrative processes, as well as related applications and databases. Oversee the contract process (from application to move out) for all residents in 3 communities. Understand building and room layouts as it relates to assignments, room changes, conflict resolution, safe rooms, COVID isolation, and ADA accommodations Oversee the room assignments and room swap process for all residents in 3 communities based on availability and needs of students. Work closely with campus partners regarding student charges, past due accounts, and status of accounts (financial aid, cashiers, and admissions). Ensure the integrity and security of the department's residential key (hard and card key) access, which supports staff and students. Ensure a high level of service to staff and students. Establish a timeline for resident move-in during fall, winter closure, move out during the end of spring, and transitions to summer conferences. Marketing Responsible for developing an annual comprehensive marketing and outreach strategy for the department, which seeks to maximize occupancy in the community at all times. Marketing efforts are focused both on recruiting and retaining current students. Responsible for the development and implementation of customer satisfaction assessment strategies.Designs and creates all department publications and promotional information. Ensures that all print materials are adequately stocked and ready for timely distribution. In conjunction with the Coordinators of Conference Services and Marketing, coordinates the development, revision, and distribution of all UHS marketing materials, with emphasis on publications that focus on new resident student recruitment, current resident retention, and current resident student needs assessment. Develops processes for the distribution of all information related to payment, check-out, and promotion that needs to be passed on to current resident students. This is accomplished through several medias of communication: print materials, the housing website, social media, department electronic advertising on monitors, direct email messages to resident students, and presentations to residents and residential student leaders. Conference Services Direct a staff of conference professional and para-professionals and provide direction to the program. Develop a marketing campaign to actively maximize the occupancy rate for summer. Coordinate the use of campus facilities for services and programs from late May through early August. Assess residential buildings and campus facilities to determine the best use of space for Conference Services guests and programs. Communicate with UHS Leadership to provide updates regarding summer conference services. Work in partnership with the Cal Poly Pomona Foundation to collect revenue. Ensure contracts for groups are issued appropriately and collections are completed in a timely way. Information Systems & Technology Maintain the housing management system (StarRez) for online contracting, room management, and housing account status. Ensure that the University's technology use policy is strictly adhered to and enforced. Coordinate information from other university databases to streamline UHS processes. Establish a strategy for development and maintenance of the department's website with enhanced features for housing management system. Oversee the maintenance and integrity of the department's technology processes, as well as access to related applications and databases. Ensure the integrity and security of the department's computer network and access, which supports staff and students. Provide accurate and timely reports on current and projected occupancy based on enrollment data, historical data, external information, and environmental factors. Human Resource Management Direct the vision, goal setting, and strategic planning of the unit Serve as the HEERA manager for hiring, performance evaluations, and professional development. Foster positive relationships with residents, students, parents, faculty, staff, alumni, and community partners to broaden the scope and reach of the department. Recruit, train, and coach a diverse staff of professionals and para- professionals who reflect the students being served and numerous diversity goals of the department. Coach teams in such areas as leading change, leveraging core resources, developing synergistic and collaborative interrelationships, managing performance, mediating conflict, and cultivating within each unit a culture of evidence that emphasizes assessment, evaluation, and quality improvement. Create and oversee culturally relevant programs, trainings, initiatives, and events for both professional staff and para-professionals. Interact with the Chancellor's Office, and other University personnel identified as "legal counsel" on a regular basis on issues pertaining to contract interpretation, residential policy, and student conduct. Interact with Human Resources and Payroll on a regular basis to address recruitment, retention, and employment processes. Serves in the capacity of the Executive Director in their absence. Serve as the Building Marshall during crisis/emergencies during regular operating hours and while the Business Services front office is open. Accompany and escort UPD and medical personnel through buildings in emergencies. Assist in building evacuations during a fire, earthquake, or drill. Assist with responding (in person) to student and staff crisis/emergencies during regular operating hours and while the Business Services front office is open. Promote and enforce policies that ensure the safety and security of residents, student leaders, parents, faculty-in-residence, para-professionals, and staff Operations and Financial Administration Monitor accounts receivables and resident open balances on a regular basis. Develop and propose residential rates using market analysis with other schools, projections, and increases and decreases in expenses and reserve requirements. Monitor department expenditures to ensure that purchase agreements do not exceed department budget targets. Prepare comprehensive evaluations/reports of actual costs against budgeted costs, forecasting, and reconciliations. Develop financial models and proforma for current portfolio, new housing expansions, renovations, and remodels for internal and external review. In conjunction with the Facilities team, inspect and evaluate residential buildings to determine (a) damage and repairs, (b) possible concerns related to safety and security, (c) project timelines. Develop a capital maintenance plan based on (a) building inspections, (b) Facilities condition reports, (c) budgetary allowances of the department, and (d) needs of residential buildings Develop and coordinate several annual agreements for services, including those with the Cal Poly Pomona Foundation, Inc., University Financial Services, and Facilities Planning and Management. Maintain and monitor contracts with vendors and internal memorandum of understandings. Ensure that State and University purchasing guidelines are strictly adhered to. Establish annual timelines, priorities, and expected needs associated with major facilities projects and the expansion of the portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics of projected major maintenance and repairs on existing portfolio. In conjunction with the Executive Director, Leadership Team, Director of Facilities, and Facilities Planning and Management, plan and organize logistics for planned and anticipated growth of the portfolio. Inner Division & Cross-Divisional Partnerships: Facilitates a resident culture of sense of belonging and provides evidence for the assessment and reporting of residents. Provides appropriate reports in partnership with the DSA Assessment, Data and Evaluation Team. In conjunction with the Housing Executive Director, Director of Student Conduct and Integrity, and the Vice President for Student Affairs, assist in determining venue for adjudicating cases that have university-wide impact. Provide oversight in the development, administration, and evaluation of processes, policies, and procedures for Business Services. Coordinate timelines for the department with the division, University Police, Parking & Transportation, and Facilities. Professional Development & Other Duties as assigned: Stays abreast of current literature, ongoing trends, demographic changes, laws, and policies that impact the diverse student body. Continually assess student needs and interests, as well as remain abreast of current, model practices in the field of student affairs as it relates to identity development, student behavior; utilize relevant data, scholarship, and student development theories/models in planning and developing programs and services designed to actively foster student learning and promote students’ holistic success. Capacity to research and identify current issues in higher education both locally and nationally; awareness and insight into emerging issues (basic needs and mental health). Ensures staff have a professional development plan that incorporates and encourages best practices. Participates in local, regional, and national research and presentations pertinent to job functionality. Attends conferences and professional institutes to stay relevant and build a professional network that enhances the potential for innovation at CPP. Also participates in regional, state, and national organizations related to (1) Higher Education, Student Affairs, Student Personnel, and Student Development, (2) Business Administration, Budgeting, and Information Technology, (3) Housing, (4) Equity, Diversity, Inclusion, and Social Justice, (5) Student Success and a Sense of Belonging, and (6) Leadership and Human Resources. Serves on the Department Leadership Team, which includes senior representatives from UHS Residence Life, Business Services, and Facilities Management units. This group is directly and jointly responsible for determining housing-wide policy and setting the goals and objectives for the housing program. Serve on divisional and campus-wide committees representing the office and advocate for University Housing Services; Respond to the needs of the campus community as needed in times of crisis. Serves in the capacity of the Executive Director in their absence. Complete additional duties as assigned. QUALIFICATIONS: Master's Degree in Business, Public Administration, Counseling, Student Development/Personnel, Higher Education, Educational Leadership, or similar. Demonstrated success in all responsible areas of the position. A minimum of five years of progressively increasing work in student housing, residential life, judicial affairs, student conduct, student life/activities, multicultural education, counseling, or similar. Ability to read, write, speak, and present at a level appropriate to the duties of the position. Thorough knowledge of Student Affairs, Student Housing, and/or Emergency Response. Thorough knowledge of preparing budgets. Must be able to climb stairs and ride elevators to (a) inspect/evaluate buildings, (b) respond to crisis, (c) assist in evacuations, and (d) provide support in emergencies and medical transport. Build partnerships and build strong relationships with campus community. Develop and enhance academic initiatives, including College-Theme Communities and Living-Learning Communities. PREFERRED EXPERIENCE: Preferred Ed.D. or Ph.D. in Business, Public Administration, Education, Counseling, Leadership, or related field. Preferred 2 years’ experience as an Assistant or Associate Director. Experience in creating processes related to emergency, confidential, or highly-sensitive situations COVID-19 Vaccination CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest . Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU’s mission is to prepare educated, responsible individuals to contribute to California’s schools, economy, culture, and future. As an agency of the State of California, the CSU’s business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/ . Background Check Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate’s conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf . I-9 Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Conflict of Interest This position is a “designated position” in the California State University’s Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/ . Outside Employment Disclosure Prospective Executive and Management Plan Personnel employees must disclose all current outside employment at the time of hire as a precondition of hire and at the following times after hire: annually in July, within 30 days of accepting outside employment, and upon their manager’s request. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2016-06.pdf . Child Abuse/Neglect Reporting Act (CANRA) The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/ . Smoking Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml . Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml . EEO Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf . Closing Date/Time: Open until filled