City of Tacoma, WA
Tacoma, WA, United States
Position Description The City of Tacomais looking for a visionary Training and Development Manager to develop a new approachin "training and development" to enhance our culture and develop the workforce of the third largest City in Washington State. The Training and Development Manager will have a heavy emphasis on program development within a complex organizational environment with multiple stakeholders and competing demands. Far beyond developing individual training solutions, this individualwill beresponsible for developing a complex portfolio of solutions including on-site and off-site trainings, administrative systems, and non-training development opportunities for a diverse workforce of nearly 4,000 employees spread geographically and across a variety of service areas. Our vision is to ensure that by 2025 the City of Tacoma will have a Learning Program that equitably and efficiently provides employees with the training and framework for skill developmentthat will enable themto: Deliver the City's mission on behalf of our community Pursue a fulfilling career with the City of Tacoma Enhance knowledge and enrich the organization Comply with regulatory requirements This passionate, driven individual will lead the Learning Team in thetransformation of the Citywide trainingworking with executive management and staff at all levels throughout the organization to create a growth-oriented culture by developing and maintaining the City's central portfolio of learning opportunities including traditional trainings, peer learning, and coaching. The incumbent will be a driving force for continuous improvement to ensure the success of the program by: Employing the practices of program development to establish systems, processes, and strategy for an enhanced Citywide Learning and Development Program. Performing a current state and gap analysis of the organization to develop a portfolio of trainings that meet the needs of various customers and stakeholders throughout the organization, align with strategic priorities of the organization, and develop our workforce to meet the needs of ever-changing work. Evaluating current programs, procedures, and practices to champion a diverse and inclusive learning program that equitably distributes learning resources and opportunities to staff. Working with other training-providing workgroups throughout the organization to provide strategic, logistical, and administrative support of decentralized training offerings Partner with training reps, subject matter experts, and other stakeholders to develop an organizational approach and structure to the overall portfolio of trainings offered by the City - centrally, by subject matter experts, and procured by individual departments and workgroups. Streamlining administrative processes such as training nominations and regular reporting through the use of existing technology and exploring future enhancements (such as implementing an LMS) Seeking out and recommending alternative training methods, technology, and best practices for making training efficient and accessible to staff and adaptable to different styles of learning. Managing the training budget and tracking expenditures. Contracting with vendors and identifying internal resources to offer onsite trainings. Managing the Citywide Tuition Reimbursement Program. The Ideal Candidate The ideal candidate is strategic minded, independent, motivated, professional, detail-oriented, and has excellent written and verbal communication skills.With the ability to develop a new/transform an existing program. This individual should be an engaging and dynamic Training and Development Manager who exhibits proactive and creative approaches to helping others develop their skills, enhance their knowledge, and build connections across the organization. Far beyond coordinating a set of trainings, we expect the Training and Development Manager to be a strategic advisor and lead the City in developing an overall learning program and strategic approach to employee development. They will be highly skilled at building partnerships with internal and external stakeholders and adept at identifying opportunities for growth in a wide variety of subject areas. They will also play a critical role in leading the Learning Team and building the Continuous Improvement Division from within. This individual should be growth-minded, display outstanding judgment, and enjoy the challenges of a fast-paced and change-oriented work environment. The top candidate for this position will have a successful and verifiable career envisioning, managing, developing, and implementing creative approaches to learning in medium to large organizations. This position is responsible for leading two staff in developing a citywide corporate learning program and will report to Ben Thurgood, the Assistant HR Director over Continuous Improvement (cover letters may be addressed to him). Qualifications Required : An equivalent combinationof a Bachelor's Degree in education, organizational development, instructional design, social sciences, or similar field. 3 to 5 years ofincreasingly responsible experience leading organizational training and workforce development efforts in mid-to-large organizations. Direct supervisory experience in a supervisor or lead role. Experience designing and implementing large corporate programs and/or initiatives. Preferred : Master's Degree in education, organizational development, or related fields from an accredited four-year college or university program. 3-5 years of increasingly responsible experience in program development and ideally leading organizational training and workforce development efforts (2,000+ employees across multiple divisions and physical locations with competing interests). Knowledge & Skills Collaborate and seek input using effective listening and other "voice of the customer" tools. Provide effective leadership and gain cooperation through discussion, persuasion and collaboration. Use change management, process improvement, strategy development, and human centered design to develop a Citywide training program. Analyze a variety of operational problems, identify training and workforce development solutions and project consequences of recommended actions. Apply the principles and practices of adult learning, instructional design, coaching, and organizational effectiveness to generate a portfolio of learning opportunities to address a wide variety of subject matters across a diverse population. Understand human nature and system issues as they impact the ability of an organization to make incremental and innovative improvements in service delivery. Develop strategic approaches and overcome individual and organizational resistance to change. Communicate clearly and concisely, both orally and in writing using both technical and non-technical language. Selection Process & Supplemental Information To be considered for this challenging and rewarding career opportunity, please apply online through the City of Tacoma's website and attach: A resume outlining your key accomplishments A cover letter describing your experience, training, motivations, and expertise as it relates to the responsibilities of this position A list of three references A digital file of 10 pages or less that represents your work developing organizational programs and systems (could be a presentation, report, photo with explanation, etc.) NOTE:November 12,2019 will be the first review of applications received for consideration forthis recruitment by a panel of Subject Matter Experts. The position is posted in continuous status until filled with regular review of applications as they are received. Formore information about theTraining and Development Manager position at the City of Tacomaplease contactHuman Resources Analyst Jessica Madrigal at jmadrigal@cityoftacoma.org or 253-591-5344. About the Continuous Improvement Division : This citywide function is housed within Human Resources and works closely with senior executive management to engage in dynamic and cross-functional projects and policy development. Once fully staffed, the Continuous Improvement team (CI) will consist of nine staff across three areas: 1. Innovation & Process Improvement Using the City of Tacoma's ci4i Improvement Framework, this team is responsible for conducting process improvement efforts with workgroups throughout the organization to enhance service delivery to the community, improve internal operations, and generate financial efficiencies. This team also supports citywide efforts to further City Council priorities (similar to a Bloomberg Innovation Team). 2. Learning This team will be responsible for transforming the Citywide corporate training program to develop a variety of learning opportunities to help our workforce sharpen the skills they need to address increasingly complex issues. 3. Organizational Effectiveness This team will be responsible for working with people managers and program managers citywide to increase our effectiveness as an organization through better leadership, change management, and streamlined organizational processes. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, callthe Human Resources officeat (253) 591.5400 before 4:00 pm of the closingdateof the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous
Position Description The City of Tacomais looking for a visionary Training and Development Manager to develop a new approachin "training and development" to enhance our culture and develop the workforce of the third largest City in Washington State. The Training and Development Manager will have a heavy emphasis on program development within a complex organizational environment with multiple stakeholders and competing demands. Far beyond developing individual training solutions, this individualwill beresponsible for developing a complex portfolio of solutions including on-site and off-site trainings, administrative systems, and non-training development opportunities for a diverse workforce of nearly 4,000 employees spread geographically and across a variety of service areas. Our vision is to ensure that by 2025 the City of Tacoma will have a Learning Program that equitably and efficiently provides employees with the training and framework for skill developmentthat will enable themto: Deliver the City's mission on behalf of our community Pursue a fulfilling career with the City of Tacoma Enhance knowledge and enrich the organization Comply with regulatory requirements This passionate, driven individual will lead the Learning Team in thetransformation of the Citywide trainingworking with executive management and staff at all levels throughout the organization to create a growth-oriented culture by developing and maintaining the City's central portfolio of learning opportunities including traditional trainings, peer learning, and coaching. The incumbent will be a driving force for continuous improvement to ensure the success of the program by: Employing the practices of program development to establish systems, processes, and strategy for an enhanced Citywide Learning and Development Program. Performing a current state and gap analysis of the organization to develop a portfolio of trainings that meet the needs of various customers and stakeholders throughout the organization, align with strategic priorities of the organization, and develop our workforce to meet the needs of ever-changing work. Evaluating current programs, procedures, and practices to champion a diverse and inclusive learning program that equitably distributes learning resources and opportunities to staff. Working with other training-providing workgroups throughout the organization to provide strategic, logistical, and administrative support of decentralized training offerings Partner with training reps, subject matter experts, and other stakeholders to develop an organizational approach and structure to the overall portfolio of trainings offered by the City - centrally, by subject matter experts, and procured by individual departments and workgroups. Streamlining administrative processes such as training nominations and regular reporting through the use of existing technology and exploring future enhancements (such as implementing an LMS) Seeking out and recommending alternative training methods, technology, and best practices for making training efficient and accessible to staff and adaptable to different styles of learning. Managing the training budget and tracking expenditures. Contracting with vendors and identifying internal resources to offer onsite trainings. Managing the Citywide Tuition Reimbursement Program. The Ideal Candidate The ideal candidate is strategic minded, independent, motivated, professional, detail-oriented, and has excellent written and verbal communication skills.With the ability to develop a new/transform an existing program. This individual should be an engaging and dynamic Training and Development Manager who exhibits proactive and creative approaches to helping others develop their skills, enhance their knowledge, and build connections across the organization. Far beyond coordinating a set of trainings, we expect the Training and Development Manager to be a strategic advisor and lead the City in developing an overall learning program and strategic approach to employee development. They will be highly skilled at building partnerships with internal and external stakeholders and adept at identifying opportunities for growth in a wide variety of subject areas. They will also play a critical role in leading the Learning Team and building the Continuous Improvement Division from within. This individual should be growth-minded, display outstanding judgment, and enjoy the challenges of a fast-paced and change-oriented work environment. The top candidate for this position will have a successful and verifiable career envisioning, managing, developing, and implementing creative approaches to learning in medium to large organizations. This position is responsible for leading two staff in developing a citywide corporate learning program and will report to Ben Thurgood, the Assistant HR Director over Continuous Improvement (cover letters may be addressed to him). Qualifications Required : An equivalent combinationof a Bachelor's Degree in education, organizational development, instructional design, social sciences, or similar field. 3 to 5 years ofincreasingly responsible experience leading organizational training and workforce development efforts in mid-to-large organizations. Direct supervisory experience in a supervisor or lead role. Experience designing and implementing large corporate programs and/or initiatives. Preferred : Master's Degree in education, organizational development, or related fields from an accredited four-year college or university program. 3-5 years of increasingly responsible experience in program development and ideally leading organizational training and workforce development efforts (2,000+ employees across multiple divisions and physical locations with competing interests). Knowledge & Skills Collaborate and seek input using effective listening and other "voice of the customer" tools. Provide effective leadership and gain cooperation through discussion, persuasion and collaboration. Use change management, process improvement, strategy development, and human centered design to develop a Citywide training program. Analyze a variety of operational problems, identify training and workforce development solutions and project consequences of recommended actions. Apply the principles and practices of adult learning, instructional design, coaching, and organizational effectiveness to generate a portfolio of learning opportunities to address a wide variety of subject matters across a diverse population. Understand human nature and system issues as they impact the ability of an organization to make incremental and innovative improvements in service delivery. Develop strategic approaches and overcome individual and organizational resistance to change. Communicate clearly and concisely, both orally and in writing using both technical and non-technical language. Selection Process & Supplemental Information To be considered for this challenging and rewarding career opportunity, please apply online through the City of Tacoma's website and attach: A resume outlining your key accomplishments A cover letter describing your experience, training, motivations, and expertise as it relates to the responsibilities of this position A list of three references A digital file of 10 pages or less that represents your work developing organizational programs and systems (could be a presentation, report, photo with explanation, etc.) NOTE:November 12,2019 will be the first review of applications received for consideration forthis recruitment by a panel of Subject Matter Experts. The position is posted in continuous status until filled with regular review of applications as they are received. Formore information about theTraining and Development Manager position at the City of Tacomaplease contactHuman Resources Analyst Jessica Madrigal at jmadrigal@cityoftacoma.org or 253-591-5344. About the Continuous Improvement Division : This citywide function is housed within Human Resources and works closely with senior executive management to engage in dynamic and cross-functional projects and policy development. Once fully staffed, the Continuous Improvement team (CI) will consist of nine staff across three areas: 1. Innovation & Process Improvement Using the City of Tacoma's ci4i Improvement Framework, this team is responsible for conducting process improvement efforts with workgroups throughout the organization to enhance service delivery to the community, improve internal operations, and generate financial efficiencies. This team also supports citywide efforts to further City Council priorities (similar to a Bloomberg Innovation Team). 2. Learning This team will be responsible for transforming the Citywide corporate training program to develop a variety of learning opportunities to help our workforce sharpen the skills they need to address increasingly complex issues. 3. Organizational Effectiveness This team will be responsible for working with people managers and program managers citywide to increase our effectiveness as an organization through better leadership, change management, and streamlined organizational processes. The Community Tacoma is a mid-sized urban port city that sits along the Puget Sound with a population of nearly 210,000. The third largest city in the state of Washington, it is a diverse, progressive international gateway to the Pacific Rim. Propelled by significant development such as the University of Washington Tacoma, the Tacoma Link light rail system, the restored urban waterfront of the Thea Foss Waterway, the expansions of both the MultiCare and Franciscan health systems, and a significant influx of foreign direct investment in its downtown core, Tacoma has evolved considerably since the 1990s. Tacoma boasts the state's highest density of art and history museums, and is home to a flourishing creative community of writers, artists, musicians, photographers, filmmakers, chefs, entrepreneurs, and small business owners who each add their unique flair to the city's vibrant commercial landscape. The iconic Tacoma Dome has endured as a high-demand venue for some of the largest names in the entertainment industry. A magnet for families looking for affordable housing options in the Puget Sound area, Tacoma also draws those who prefer to live in a more urban downtown setting with competitively priced condos and apartments that feature panoramic mountain and water views. Tacoma's natural beauty and proximity to the Puget Sound and Mount Rainier draws hikers, runners, bicyclists, and maritime enthusiasts to the area. Its lively social scene is infused with energy by thousands of students attending the University of Washington Tacoma, the University of Puget Sound, the Evergreen State College Tacoma campus, and Tacoma Community College, as well as a number of local trade and technical colleges. Its prime location - just 20 minutes south of the Seattle-Tacoma International Airport, 30 miles north of the state capital in Olympia, and within 10 miles of the U.S. Department of Defense's premier military installation on the West Coast - only adds to Tacoma's desirability. To see a few of the great things Tacoma has to offer, view this YouTube Video ! City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, callthe Human Resources officeat (253) 591.5400 before 4:00 pm of the closingdateof the job announcement. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. Closing Date/Time: Continuous
