City of San Jose United States, California, San Jose
Jul 23, 2021Full Time
The City of San José - Mineta San José International Airport is currently recruiting for an Airport Operations Superintendent I/II. Newly hired Superintendents can expect to be assigned to one of four sections of Airport Operations. Current vacancies are in the Terminal Management and Landside sections. Airport Operations Superintendent I/II may be assigned to or rotate between the Sections within the Airport Operations Division including Airside, Landside, Terminal / Customer Service, or Security Sections. Programs within these Sections over which the Airport Operations Superintendent I/II may have managerial responsibilities include airfield operations, Manager-On-Duty, noise monitoring, emergency planning, general aviation, public parking, airport shuttle and ground transportation, parking and curbside traffic control, terminal management, customer experience and services, security compliance, airport identification badging, and Airport Operations Center (AOC) functions. This position may require the supervision of a large number of staff and requires an individual who can provide a high level of leadership and supervision. Additionally, the position may interact regularly with Airport customers, contractors, tenants, government agencies, and other City departments. Successful candidates must demonstrate excellent communication skills, program/project management capabilities, and the ability to handle confidential and sensitive information. The Airport Operations Superintendent I/II positions typically work Monday through Friday day shifts, but may periodically work different shifts, covering twenty-four hours per day, seven days per week, including weekends and holidays, to ensure subordinate staff receive appropriate supervision. The Airport Operations Superintendent I/II position also provides twenty-four hours per day, seven days per week, including weekends and holidays, stand-by support to vended services and the Manager-on-Duty position. This position requires the ability to interpret complex regulations and a strong knowledge of various computer programs and software such as Microsoft Office as well as variety of proprietary computer systems, databases, and software. A strong technical background or a demonstrated ability to learn new technology is preferred. Previous, demonstrated work experience in Airport Operations at a Certificated Commercial Service Airport is highly desired. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. Competencies The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include: - Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Experience related to Transportation Security Regulations (TSR) 1542, Federal Aviation Administration Regulation Part 139 and Standard Industry Practices associated with Landside Operations and/or Terminal Management and Customer Service experience is desirable. - Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction. - Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness. - Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. - Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. - Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions. - Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. - Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.