SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Admissions and Records Specialist II (Two (2) or More Positions) Job Category: CSEA Job Opening Date: July 10, 2024 Job Closing Date: July 30, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records/Enrollment Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary $4,760 to $5,258 per month Required Documents: Required: Resume. Optional: Cover letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 120 Application materials must be received by 11:59pm July 29, 2024 Required Documents: Resume. Optional Documents: Cover Letter. Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from assigned supervisory or management staff, performs the full range of routine technical and clerical duties in support of the Admissions and Records functions including in the areas of student registration and admissions and records input, retrieval, and maintenance; modifies and corrects student records; processes transcripts; performs a variety of data processing operations including to audit and review data entry; and responds to questions and requests for information from students, staff, and the general public received by phone, e-mail, or in-person. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Admissions and Records Specialist series. Employees within this class are distinguished from the Admissions and Records Specialist I by the performance of the full range of duties as assigned including modifying and correcting student records, processing transcripts, and performing a variety of data processing operations including auditing and reviewing data entry. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Admissions and Records Specialist III class in that the latter is assigned a full range of computer operation tasks including responsibility for the automated generation of accurate grade reports, collection sheets, the scanning system, and the web application system in addition to the full range of duties assigned to Admissions and Records Specialist II incumbents. This class is distinguished from the Senior Admissions and Records Specialist in that the latter evaluate transcripts and residency applications, or serve as regular lead during registration. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform transactions that involve correcting student academic records as necessary; recalculate grade points and semester units; enter academic notations on student records; post credit by examining classes and grades. Receive and process transcript requests; review transcripts for accuracy and research information including student holds, identification numbers, and related items; correct student academic records as directed; prepare and generate transcripts including inputting information and printing transcripts; cashier transcript requests; track number of transcripts processed; post transcripts processed to student's records. Process verification requests of enrollment, status, and academic history; create and prepare forms and letters verifying student status and academic history; track number of verifications processed; post verifications processed to student's records; cashier verification requests. Research and respond to student and instructor's inquiries regarding grade problems; research into registration issues. Prepare, duplicate, and distribute correspondence to instructors regarding grade submittal and collection; review all grade documents for completion and accuracy; prepare correspondence and return problem documents to instructors; notify appropriate staff of missing grades. Distribute, prepare, maintain, and verify records of weekly, daily, and positive attendance rosters; input grades and positive attendance hours in the computer system. Receive and process web applications; download web application online; review information and identify any discrepancies; send registration appointment via email to student; follow-up with student for any incomplete information; respond to inquiries made through the web pages. Receive and log incoming data for processing; verify information for accuracy and completeness; identify errors and make necessary correction or refer to appropriate party; prepare materials for data entry; enter data; receive computer-produced output and verify for accuracy and completeness; initiate correction to output as necessary; prepare, log, and distribute output reports and data; maintain files, source documents, and related data; assist in coding documents. Organize, monitor for accuracy, correct, and complete the K-12 and Emeritus enrollment process; review K-12 permit forms for accuracy, verify that appropriate and valid signatures have been provided, and assess for unit limitation compliance; retrieve and review periodic reports to assure that program participants remain in compliance. Assign and input all "priority registration" codes for athletes, D.S.P.S, and E.O.P.S. eligible participants. Process Supportive Services office requests for D.S.P.S and E.O.P.S. students involving Admissions and Records functions. Post all "unit overload" approvals forwarded to Admissions and Records by the Counseling Office. Prepare flyers for students with information pertaining to Cal Grant grade point average verification acceptance and processing; answer inquiries pertaining to Cal Grants; compile student's academic records for evaluation; submit student's grade point averages on-line to the California Student Aid Commission within established deadlines. Provide support and coverage to other Admissions and Records Office functions and programs including counter, phones, grades, and verifications. Respond to telephone, email, and personal inquiries regarding registration, application, residency, high school permits, telephone and Internet registration and applications, transcripts, and course schedules; disperse forms and answer general information questions; refer complex questions to higher-level admissions and records staff. Receive application forms; review for accuracy; input into computer terminal; assign identification number; schedule appointments. Accept transcripts, verification forms, reclass of residency forms, and related forms; receive special petition forms including general petitions, illegal repeat forms, readmission after dismissal forms, applications for certificates or Associate degree, and other forms; process special request for registration; accept and process student data changes. Assist students in filling out transcript request forms, add/drop cards, petitions, grade requests, and other Admissions and Records forms; input information into computer terminal. Collect fees; input/post charges, cash/check/bankcard transactions/payments, and other information to student accounts; issue receipts; close out and balance registers; prepare monies for bank deposit by reconciling funds and closing accounting pages. Process on-line registration, drops, and adds; respond to inquiries made through the web pages. Monitor enrollment of courses; notify students of filled, canceled, or changed classes. Process, scan, and input student documents into the document imaging management system; prioritize the scanning of documents; separate documents by type and prepare documents for scanning; scan, index, and post documents and information including applications, residency documentation, incoming transcripts, high school permits, evaluations, petitions, test scores, and other documents; review scanned materials for accuracy and clarity; file or dispose of documents when posted; troubleshoot basic system problems as necessary. Retrieve, open, sort, and distribute mail for the department; respond to inquires related to assigned area including inquiries regarding the arrival of incoming official transcripts. Order, stock, and maintain office supplies including needed forms; file and stock transcript paper, special envelops, stamps, toner, cartridges; class schedules, applications, data change forms, add and drop forms, and related forms; maintain counter inventory sheets. May assist in the hiring and training of part-time clerks and new specialists; prepare procedural manual; update procedural manual with changes made to programs and new office requirements. Utilize various computer applications and software packages; maintain and generate reports from a database or network system. Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles, practices, and procedures of record keeping. Business letter writing and basic report preparation. Methods and standards used in processing College paperwork. Principles and practices used to establish and maintain files and information retrieval systems. Principles and techniques used in public relations including methods and techniques of proper counter, receptionist, and telephone etiquette. Basic mathematical concepts. Basic accounting procedures. Work organization principles and practices. English usage, grammar, spelling, punctuation, and vocabulary. Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a variety of specialized office support and clerical duties and activities of a general and specialized nature in support of the Admissions and Records functions. Respond to requests and inquiries from students, staff, or the general public; effectively present information in person or on the telephone to students, staff, or the public. Balance accounting ledgers and prepare monies for deposit. Use sound judgment in recognizing scope of authority. Type or enter data at a speed necessary for successful job performance. Compile and organize data and information. Maintain filing and record-keeping systems. Exercise good judgment in maintaining information, records, and reports. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade supplemented by specialized clerical or office related training or course work. Experience: Two years of increasingly responsible experience in admissions and records. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Title: Admissions and Records Specialist II (Two (2) or More Positions) Job Category: CSEA Job Opening Date: July 10, 2024 Job Closing Date: July 30, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records/Enrollment Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary $4,760 to $5,258 per month Required Documents: Required: Resume. Optional: Cover letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 120 Application materials must be received by 11:59pm July 29, 2024 Required Documents: Resume. Optional Documents: Cover Letter. Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from assigned supervisory or management staff, performs the full range of routine technical and clerical duties in support of the Admissions and Records functions including in the areas of student registration and admissions and records input, retrieval, and maintenance; modifies and corrects student records; processes transcripts; performs a variety of data processing operations including to audit and review data entry; and responds to questions and requests for information from students, staff, and the general public received by phone, e-mail, or in-person. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Admissions and Records Specialist series. Employees within this class are distinguished from the Admissions and Records Specialist I by the performance of the full range of duties as assigned including modifying and correcting student records, processing transcripts, and performing a variety of data processing operations including auditing and reviewing data entry. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Admissions and Records Specialist III class in that the latter is assigned a full range of computer operation tasks including responsibility for the automated generation of accurate grade reports, collection sheets, the scanning system, and the web application system in addition to the full range of duties assigned to Admissions and Records Specialist II incumbents. This class is distinguished from the Senior Admissions and Records Specialist in that the latter evaluate transcripts and residency applications, or serve as regular lead during registration. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform transactions that involve correcting student academic records as necessary; recalculate grade points and semester units; enter academic notations on student records; post credit by examining classes and grades. Receive and process transcript requests; review transcripts for accuracy and research information including student holds, identification numbers, and related items; correct student academic records as directed; prepare and generate transcripts including inputting information and printing transcripts; cashier transcript requests; track number of transcripts processed; post transcripts processed to student's records. Process verification requests of enrollment, status, and academic history; create and prepare forms and letters verifying student status and academic history; track number of verifications processed; post verifications processed to student's records; cashier verification requests. Research and respond to student and instructor's inquiries regarding grade problems; research into registration issues. Prepare, duplicate, and distribute correspondence to instructors regarding grade submittal and collection; review all grade documents for completion and accuracy; prepare correspondence and return problem documents to instructors; notify appropriate staff of missing grades. Distribute, prepare, maintain, and verify records of weekly, daily, and positive attendance rosters; input grades and positive attendance hours in the computer system. Receive and process web applications; download web application online; review information and identify any discrepancies; send registration appointment via email to student; follow-up with student for any incomplete information; respond to inquiries made through the web pages. Receive and log incoming data for processing; verify information for accuracy and completeness; identify errors and make necessary correction or refer to appropriate party; prepare materials for data entry; enter data; receive computer-produced output and verify for accuracy and completeness; initiate correction to output as necessary; prepare, log, and distribute output reports and data; maintain files, source documents, and related data; assist in coding documents. Organize, monitor for accuracy, correct, and complete the K-12 and Emeritus enrollment process; review K-12 permit forms for accuracy, verify that appropriate and valid signatures have been provided, and assess for unit limitation compliance; retrieve and review periodic reports to assure that program participants remain in compliance. Assign and input all "priority registration" codes for athletes, D.S.P.S, and E.O.P.S. eligible participants. Process Supportive Services office requests for D.S.P.S and E.O.P.S. students involving Admissions and Records functions. Post all "unit overload" approvals forwarded to Admissions and Records by the Counseling Office. Prepare flyers for students with information pertaining to Cal Grant grade point average verification acceptance and processing; answer inquiries pertaining to Cal Grants; compile student's academic records for evaluation; submit student's grade point averages on-line to the California Student Aid Commission within established deadlines. Provide support and coverage to other Admissions and Records Office functions and programs including counter, phones, grades, and verifications. Respond to telephone, email, and personal inquiries regarding registration, application, residency, high school permits, telephone and Internet registration and applications, transcripts, and course schedules; disperse forms and answer general information questions; refer complex questions to higher-level admissions and records staff. Receive application forms; review for accuracy; input into computer terminal; assign identification number; schedule appointments. Accept transcripts, verification forms, reclass of residency forms, and related forms; receive special petition forms including general petitions, illegal repeat forms, readmission after dismissal forms, applications for certificates or Associate degree, and other forms; process special request for registration; accept and process student data changes. Assist students in filling out transcript request forms, add/drop cards, petitions, grade requests, and other Admissions and Records forms; input information into computer terminal. Collect fees; input/post charges, cash/check/bankcard transactions/payments, and other information to student accounts; issue receipts; close out and balance registers; prepare monies for bank deposit by reconciling funds and closing accounting pages. Process on-line registration, drops, and adds; respond to inquiries made through the web pages. Monitor enrollment of courses; notify students of filled, canceled, or changed classes. Process, scan, and input student documents into the document imaging management system; prioritize the scanning of documents; separate documents by type and prepare documents for scanning; scan, index, and post documents and information including applications, residency documentation, incoming transcripts, high school permits, evaluations, petitions, test scores, and other documents; review scanned materials for accuracy and clarity; file or dispose of documents when posted; troubleshoot basic system problems as necessary. Retrieve, open, sort, and distribute mail for the department; respond to inquires related to assigned area including inquiries regarding the arrival of incoming official transcripts. Order, stock, and maintain office supplies including needed forms; file and stock transcript paper, special envelops, stamps, toner, cartridges; class schedules, applications, data change forms, add and drop forms, and related forms; maintain counter inventory sheets. May assist in the hiring and training of part-time clerks and new specialists; prepare procedural manual; update procedural manual with changes made to programs and new office requirements. Utilize various computer applications and software packages; maintain and generate reports from a database or network system. Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles, practices, and procedures of record keeping. Business letter writing and basic report preparation. Methods and standards used in processing College paperwork. Principles and practices used to establish and maintain files and information retrieval systems. Principles and techniques used in public relations including methods and techniques of proper counter, receptionist, and telephone etiquette. Basic mathematical concepts. Basic accounting procedures. Work organization principles and practices. English usage, grammar, spelling, punctuation, and vocabulary. Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a variety of specialized office support and clerical duties and activities of a general and specialized nature in support of the Admissions and Records functions. Respond to requests and inquiries from students, staff, or the general public; effectively present information in person or on the telephone to students, staff, or the public. Balance accounting ledgers and prepare monies for deposit. Use sound judgment in recognizing scope of authority. Type or enter data at a speed necessary for successful job performance. Compile and organize data and information. Maintain filing and record-keeping systems. Exercise good judgment in maintaining information, records, and reports. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade supplemented by specialized clerical or office related training or course work. Experience: Two years of increasingly responsible experience in admissions and records. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary: Under the general direction of the Director of International Admissions and Student and Financial Services, serves as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB. Duties and responsibilities International Student Recruitment Under the general direction of the Director of International Admissions and Student and Financial Services, serve as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB. Utilize advanced counseling techniques and human relations skills to advise prospective international students. Establish and maintain cooperative working relationships, including communicating regularly with prospective students and student leads to inform them about CSUSB, admission requirements, the application process, immigration requirements, academic majors and programs, student life, and other pertinent information. Represent the University at higher education recruitment fairs/events and meetings hosted domestically and internationally, in-person and virtually to prospective students, university partners, and agents. Perform generally complex and/or sensitive multifaceted concerns, such as generating reports on leads, inquiries, applications, enrollments, and immigration for international students utilizing Customer relationship management (CRM), Student and Exchange Visitor Information System (SEVIS), and PeopleSoft. Follow up on student leads using tact and persuasiveness to meet or exceed individual/team recruitment goals. International and domestic travel Collaborate with departments and staff to identify programs of interest to international students; develop relationships with faculty and staff in the graduate programs; collaborate with domestic undergraduate admissions on how to direct international prospects they may meet on the road; and provide domestic leads when collected by International Admission (IA). Utilize approved social media platforms to promote CSUSB internationally. Create communication pieces for the prospect communication plan in CRM. Enter all prospect information from all recruitment events/ fairs into the CRM. Plan recruitment fairs, attend, and follow up on leads to enrollment in virtual and in-person events. Plan, develop, and conduct instructional webinars for admitted students preparing for a visa interview and arrival logistics. Coordinate and administer engagement events and activities for admitted international students to facilitate involvement in campus life. Recruitment Plan Development Collaborate with the Director to provide creative and cost-effective ideas to increase international student recruitment and outreach efforts and enrollments at the University. Assist the Director in developing innovative recruitment strategies to meet changing trends and circumstances. Thoroughly analyze and present data on international students' enrollment trends (iie, open doors) and provide alternative solutions. Diversify global regions/markets and programs of interest in recruitment plans. Collaborate closely with academic departments as a part of the recruitment pipeline. Monitor recruitment travel and expenditures to create reports that evaluate recruitment effectiveness. Calculate Return on Investment (ROI) from targeted outreach events Design and develop marketing promotional materials via print and online. Recruitment Partner Relationship Building. Establish and maintain timely and accurate cooperative relationships with agents and partners (via email, phone, social media, webinars, and onsite visits) regarding CSUSB programs, timelines, and admissions requirements Conduct training for existing and new agents in professional, personal, or career counseling, covering high-level analytical skills, interpersonal skills, and solving complex problems. Conduct onsite agent training when in the country for individual counseling offices and meet with prospective students at these offices. Collaborate with Education USA, IDP, Apply Board (and other) counselors in virtual and in-person presentations to students, onsite visits to centers, and campus updates/training to counselors. Institution Relationship Building Maintain and update lists of community colleges, domestic high schools, and international high schools and their advisors (including visa IACAC membership). Utilize advanced human relations skills and abilities to interact with counselors via digital and onsite communications to provide university and admissions updates. Organize and attend domestic high school recruitment events targeting international student recruitment. Serve as a Designated School Official (DSO) for issuing initial l-20s, transferring l-20s, tracking visa approval rates, etc. Contribute to the collegial, effective, and efficient work environment as a team member. Support and participate in initiatives, projects, and events supporting international student enrollment and retention, such as orientation programs, International Education Week, student workshops training, and other international programming as requested. Other classification related duties as assigned Minimum Qualifications: Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Required Qualifications: Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications: Master's degree in a related field Experience in processing university admissions Experience in living, working, or studying abroad for three months or longer Experience in working for an international education department with students Experience in serving as a Designated School Official (DSO) Working knowledge of culture, government, and education in countries outside the U.S.A. Excellent oral and written communication skills in language(s) other than English Experience with international student recruitment and with Customer relationship management (CRM) systems such as Radius or other related software Knowledge of best practices related to international student recruitment and outreach Knowledge of and experience with CSUSB and CSU university admissions policies and procedures and Oracle/PeopleSoft. The ability to thrive in a fast-paced and dynamic environment while balancing time-sensitive tasks with attention to detail Excellent organizational, time management, and attention to detail Must be able to work independently, take initiative, and follow through on issues Demonstrated outstanding customer/student service. Demonstrated interest and/or ability to work in a multicultural/multiethnic environment. Demonstrated experience in developing and conducting presentations. Excellent communication skills with the ability to effectively communicate and present ideas and concepts verbally and in writing to culturally diverse audiences. Experience in interpreting and ensuring compliance with policies and procedures. Demonstrated ability to maintain a high degree of confidentiality Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Compensation and Benefits: Anticipated Hiring Range: $5,276 - $5,800 per month Classification Salary Range: $5,276 - $7,517 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Full-time Exempt Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: August 30, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Jun 26 2024 Pacific Daylight Time Applications close: Aug 30 2024 Pacific Daylight Time Closing Date/Time:
Job Summary: Under the general direction of the Director of International Admissions and Student and Financial Services, serves as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB. Duties and responsibilities International Student Recruitment Under the general direction of the Director of International Admissions and Student and Financial Services, serve as the primary staff personnel responsible for advising and recruiting prospective international undergraduate and graduate students to CSUSB. Utilize advanced counseling techniques and human relations skills to advise prospective international students. Establish and maintain cooperative working relationships, including communicating regularly with prospective students and student leads to inform them about CSUSB, admission requirements, the application process, immigration requirements, academic majors and programs, student life, and other pertinent information. Represent the University at higher education recruitment fairs/events and meetings hosted domestically and internationally, in-person and virtually to prospective students, university partners, and agents. Perform generally complex and/or sensitive multifaceted concerns, such as generating reports on leads, inquiries, applications, enrollments, and immigration for international students utilizing Customer relationship management (CRM), Student and Exchange Visitor Information System (SEVIS), and PeopleSoft. Follow up on student leads using tact and persuasiveness to meet or exceed individual/team recruitment goals. International and domestic travel Collaborate with departments and staff to identify programs of interest to international students; develop relationships with faculty and staff in the graduate programs; collaborate with domestic undergraduate admissions on how to direct international prospects they may meet on the road; and provide domestic leads when collected by International Admission (IA). Utilize approved social media platforms to promote CSUSB internationally. Create communication pieces for the prospect communication plan in CRM. Enter all prospect information from all recruitment events/ fairs into the CRM. Plan recruitment fairs, attend, and follow up on leads to enrollment in virtual and in-person events. Plan, develop, and conduct instructional webinars for admitted students preparing for a visa interview and arrival logistics. Coordinate and administer engagement events and activities for admitted international students to facilitate involvement in campus life. Recruitment Plan Development Collaborate with the Director to provide creative and cost-effective ideas to increase international student recruitment and outreach efforts and enrollments at the University. Assist the Director in developing innovative recruitment strategies to meet changing trends and circumstances. Thoroughly analyze and present data on international students' enrollment trends (iie, open doors) and provide alternative solutions. Diversify global regions/markets and programs of interest in recruitment plans. Collaborate closely with academic departments as a part of the recruitment pipeline. Monitor recruitment travel and expenditures to create reports that evaluate recruitment effectiveness. Calculate Return on Investment (ROI) from targeted outreach events Design and develop marketing promotional materials via print and online. Recruitment Partner Relationship Building. Establish and maintain timely and accurate cooperative relationships with agents and partners (via email, phone, social media, webinars, and onsite visits) regarding CSUSB programs, timelines, and admissions requirements Conduct training for existing and new agents in professional, personal, or career counseling, covering high-level analytical skills, interpersonal skills, and solving complex problems. Conduct onsite agent training when in the country for individual counseling offices and meet with prospective students at these offices. Collaborate with Education USA, IDP, Apply Board (and other) counselors in virtual and in-person presentations to students, onsite visits to centers, and campus updates/training to counselors. Institution Relationship Building Maintain and update lists of community colleges, domestic high schools, and international high schools and their advisors (including visa IACAC membership). Utilize advanced human relations skills and abilities to interact with counselors via digital and onsite communications to provide university and admissions updates. Organize and attend domestic high school recruitment events targeting international student recruitment. Serve as a Designated School Official (DSO) for issuing initial l-20s, transferring l-20s, tracking visa approval rates, etc. Contribute to the collegial, effective, and efficient work environment as a team member. Support and participate in initiatives, projects, and events supporting international student enrollment and retention, such as orientation programs, International Education Week, student workshops training, and other international programming as requested. Other classification related duties as assigned Minimum Qualifications: Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related. Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master’s degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. Required Qualifications: Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals. Preferred Qualifications: Master's degree in a related field Experience in processing university admissions Experience in living, working, or studying abroad for three months or longer Experience in working for an international education department with students Experience in serving as a Designated School Official (DSO) Working knowledge of culture, government, and education in countries outside the U.S.A. Excellent oral and written communication skills in language(s) other than English Experience with international student recruitment and with Customer relationship management (CRM) systems such as Radius or other related software Knowledge of best practices related to international student recruitment and outreach Knowledge of and experience with CSUSB and CSU university admissions policies and procedures and Oracle/PeopleSoft. The ability to thrive in a fast-paced and dynamic environment while balancing time-sensitive tasks with attention to detail Excellent organizational, time management, and attention to detail Must be able to work independently, take initiative, and follow through on issues Demonstrated outstanding customer/student service. Demonstrated interest and/or ability to work in a multicultural/multiethnic environment. Demonstrated experience in developing and conducting presentations. Excellent communication skills with the ability to effectively communicate and present ideas and concepts verbally and in writing to culturally diverse audiences. Experience in interpreting and ensuring compliance with policies and procedures. Demonstrated ability to maintain a high degree of confidentiality Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Compensation and Benefits: Anticipated Hiring Range: $5,276 - $5,800 per month Classification Salary Range: $5,276 - $7,517 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Full-time Exempt Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: August 30, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Jun 26 2024 Pacific Daylight Time Applications close: Aug 30 2024 Pacific Daylight Time Closing Date/Time: