Texas Tech University Health Sciences Center
Dallas / Ft. Worth, TX, United States
Position Description The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Major/Essential Functions Supports the Values-Based Culture of TTUHSC Provides software and desktop support for School of Nursing personnel (including students, staff, and faculty) with technology issues. Collaborates on a wide array of technology needs Troubleshoots and installs hardware and software on existing and new systems. Provides technical support for desktops, laptops, printers, mobile devices, and various technology equipment and peripherals Maintains an accurate inventory of controlled assets and other School of Nursing equipment. Provides an IT overview for new School of Nursing employees, including provisioning eRaider accounts Familiarity with ZOOM or other web conferencing software Maintains appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops Participates in regular meetings with School of Nursing IT and TTUHSC IT to ensure integration with the technology infrastructure and IT policies of the Health Sciences Center Builds and maintains customer satisfaction with the products and services offered by the organization Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience OR a combination of related education and/or experience to equal seven (7) years. Preferred Qualifications Able to provide help desk and peer-to-peer technology support for online and walk-in staff, students, and faculty in an academic environment. Ensures IT issues are resolved, escalated, communicated, and tracked while focusing on customer service and end-user satisfaction. Excellent written and oral communications skills and strong service orientation and time management skills. Must also have the ability to work effectively under minimal supervision. The ability to work well with people of different academic and administrative disciplines, including those with varying degrees of technical experience and knowledge. Ability to work as a member of a team or on your own as a situation dictates. Has a thorough understanding of PC and Apple hardware systems and operating systems and standard software packages to diagnose and troubleshoot problems. Able to quickly identify technology issues and use independent judgment to identify solutions and implement an action plan. Has communications skills to handle difficult situations while maintaining poise and professionalism. Ability and willingness to aggregate, analyze, and synthesize input from technical and business resources to draw clear conclusions. A proactive self-starter with a superior work ethic and a high level of initiative and self-motivation. Willingness to learn new technologies. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website .
Position Description The IT Support Technician III’s scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations. Major/Essential Functions Supports the Values-Based Culture of TTUHSC Provides software and desktop support for School of Nursing personnel (including students, staff, and faculty) with technology issues. Collaborates on a wide array of technology needs Troubleshoots and installs hardware and software on existing and new systems. Provides technical support for desktops, laptops, printers, mobile devices, and various technology equipment and peripherals Maintains an accurate inventory of controlled assets and other School of Nursing equipment. Provides an IT overview for new School of Nursing employees, including provisioning eRaider accounts Familiarity with ZOOM or other web conferencing software Maintains appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops Participates in regular meetings with School of Nursing IT and TTUHSC IT to ensure integration with the technology infrastructure and IT policies of the Health Sciences Center Builds and maintains customer satisfaction with the products and services offered by the organization Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience OR a combination of related education and/or experience to equal seven (7) years. Preferred Qualifications Able to provide help desk and peer-to-peer technology support for online and walk-in staff, students, and faculty in an academic environment. Ensures IT issues are resolved, escalated, communicated, and tracked while focusing on customer service and end-user satisfaction. Excellent written and oral communications skills and strong service orientation and time management skills. Must also have the ability to work effectively under minimal supervision. The ability to work well with people of different academic and administrative disciplines, including those with varying degrees of technical experience and knowledge. Ability to work as a member of a team or on your own as a situation dictates. Has a thorough understanding of PC and Apple hardware systems and operating systems and standard software packages to diagnose and troubleshoot problems. Able to quickly identify technology issues and use independent judgment to identify solutions and implement an action plan. Has communications skills to handle difficult situations while maintaining poise and professionalism. Ability and willingness to aggregate, analyze, and synthesize input from technical and business resources to draw clear conclusions. A proactive self-starter with a superior work ethic and a high level of initiative and self-motivation. Willingness to learn new technologies. Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage. EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website .
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the close supervision of the Applicant and Record Quality Services Branch (ARQSB), Record Quality Services Program (RQSP) Supervising Program Technician (SPT) III, Crime Analyst Supervisor (CA Sup), or Staff Services Manager (SSM) I, the Student Assistant works in a learner capacity, assisting unit staff in performing a variety of assignments in support of business needs, services, and administrative record challenge requests pursuant to California Penal Code sections 11120-11127 and other section areas within the Record Quality Services Program. The incumbent should be familiar with criminal justice system processes and with the statutory code sections relevant to criminal history record reviews, automated criminal history records, and related programs within the Department of Justice. The incumbent may also assist program management with special projects. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. STUDENT ASSISTANT Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-391838 Position #(s): 420-761-4870-901 Working Title: Student Assistant Classification: STUDENT ASSISTANT $2,786.00 - $3,063.00 A $2,982.00 - $3,278.00 B $3,188.00 - $3,509.00 C $3,412.00 - $3,755.00 D # of Positions: 4 Work Location: Sacramento County Job Type: Student Assistant Work Shift: Day Work Week: Monday-Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Applicant & Record Quality Services Branch, Record Quality Services Program. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC-391838 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. You must be currently enrolled in at least six (6) semester units of the equivalent of college courses, with a GPA of 2.0 or higher. Applying electronically is highly encouraged. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/5/2023 Who May Apply This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating “preference under Government Code section 18220”. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Holly Bittle - JC 391838 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Holly Bittle - JC 391838 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. School Transcripts Other - List of references. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: - Have excellent attendance and display good work habits - Ability to work independently as well as part of a team and demonstrate initiative - Ability to prioritize work and adapt to change - Familiar with the criminal justice system processes - Have excellent written and oral communication skills - Proficiency in Word, Excel, and Outlook Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Holly Bittle (916) 210-3376 holly.bittle@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Additional Information This is a non-teleworking position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/5/2023
Job Description and Duties Under the close supervision of the Applicant and Record Quality Services Branch (ARQSB), Record Quality Services Program (RQSP) Supervising Program Technician (SPT) III, Crime Analyst Supervisor (CA Sup), or Staff Services Manager (SSM) I, the Student Assistant works in a learner capacity, assisting unit staff in performing a variety of assignments in support of business needs, services, and administrative record challenge requests pursuant to California Penal Code sections 11120-11127 and other section areas within the Record Quality Services Program. The incumbent should be familiar with criminal justice system processes and with the statutory code sections relevant to criminal history record reviews, automated criminal history records, and related programs within the Department of Justice. The incumbent may also assist program management with special projects. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Minimum Requirements You will find the Minimum Requirements in the Class Specification. STUDENT ASSISTANT Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-391838 Position #(s): 420-761-4870-901 Working Title: Student Assistant Classification: STUDENT ASSISTANT $2,786.00 - $3,063.00 A $2,982.00 - $3,278.00 B $3,188.00 - $3,509.00 C $3,412.00 - $3,755.00 D # of Positions: 4 Work Location: Sacramento County Job Type: Student Assistant Work Shift: Day Work Week: Monday-Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Applicant & Record Quality Services Branch, Record Quality Services Program. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC-391838 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. You must be currently enrolled in at least six (6) semester units of the equivalent of college courses, with a GPA of 2.0 or higher. Applying electronically is highly encouraged. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/5/2023 Who May Apply This is a non-testing classification, therefore anyone meeting the minimum qualifications listed on the classification specification may apply for this position. Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. If you are applying under this eligibility status, please note on your application your eligibility by stating “preference under Government Code section 18220”. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Holly Bittle - JC 391838 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Holly Bittle - JC 391838 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. School Transcripts Other - List of references. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: - Have excellent attendance and display good work habits - Ability to work independently as well as part of a team and demonstrate initiative - Ability to prioritize work and adapt to change - Familiar with the criminal justice system processes - Have excellent written and oral communication skills - Proficiency in Word, Excel, and Outlook Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Holly Bittle (916) 210-3376 holly.bittle@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Additional Information This is a non-teleworking position. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/5/2023
