City of Grand Prairie, TX
Grand Prairie, Texas, United States
Job Summary Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Are you looking for an opportunity, where you can truly make a difference in the lives of others? If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center. We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service. What it takes to make the team You must display a positive, upbeat, team focused attitude You must be able to work calmly under pressure, while making time-sensitive decisions To achieve daily success, you must be able to work well as part of a team Being solution oriented and open to innovation We work in a fast-paced environment, being able to adapt to change quickly, is a necessity Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance You must be dependable, as the success of our team depends on it Essential Job Functions Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses. Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations Provide instruction and general guidance to the community during non-emergency situations Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance Make quick decisions in emergency situations in the interest our community and other first responders Perform general clerical and support duties, relative to Public Safety Our Schedule We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center The benefits of working for the City of Grand Prairie Emergency Communications Center A competitive pay, starting at $25.50 /hour Competitive Lateral Pay Opportunities 3 to 4 days off per week Endless opportunities for skill advancement and training 2 to 1 match into Texas Municipal Retirement System Great Medical, Dental and Vision Insurance Paid Time off Stable work environment Tuition Reimbursement Certification Pay Minimum Qualifications Must be at least 18 years of age Ability to read, write and speak English fluently Valid Texas Driver's License This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen Minimum of 1 year customer service experience Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation. No Marijuana/THC usage in the last rolling calendar year No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion No Family Violence conviction, deferred adjudication or pre-trail diversion No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years No open arrest/case for any criminal offense Closing Date/Time: 6/30/2023 5:00 PM Central
May 26, 2023
Full Time
Job Summary Do you have a passion for helping your fellow man? Do you crave a career that is fulfilling and purposeful? Are you looking for an opportunity, where you can truly make a difference in the lives of others? If you answered YES to these questions, you could be the perfect fit for Grand Prairie Emergency Communications Center. We are continually seeking diverse, highly motivated, committed individuals who seek to enhance the lives of others, through service. What it takes to make the team You must display a positive, upbeat, team focused attitude You must be able to work calmly under pressure, while making time-sensitive decisions To achieve daily success, you must be able to work well as part of a team Being solution oriented and open to innovation We work in a fast-paced environment, being able to adapt to change quickly, is a necessity Achieving and maintaining excellence takes feedback, so you must be comfortable with receiving constant feedback on your performance You must be dependable, as the success of our team depends on it Essential Job Functions Utilize telephone, radio, and computers systems to skillfully respond to emergency and non-emergency situations, maintaining situational awareness, and providing first responder accountability during emergency and non-emergency responses. Ask questions to interpret, analyze and anticipate the situation presented, to resolve problems, provide information, dispatch emergency services, or refer calls to other agencies or departments Provide pre-arrival, lifesaving, and emergency instruction to the community during crisis or emergency situations Provide instruction and general guidance to the community during non-emergency situations Prioritize emergency and non-emergency request for assistance from the community, departmental members and fellow first responders, using established procedures and guidelines Coordinate Police, Fire and other public safety and city department responses to emergency and non-emergency requests for assistance Make quick decisions in emergency situations in the interest our community and other first responders Perform general clerical and support duties, relative to Public Safety Our Schedule We operate 24 hours a day, 7 days a week, including all holidays & weekends, so flexibility in your schedule is a must After graduating the Emergency Communications Academy, you will be assigned to 1 of 4 teams, working a 12-hour shift that meets the needs of the Emergency Communications Center The benefits of working for the City of Grand Prairie Emergency Communications Center A competitive pay, starting at $25.50 /hour Competitive Lateral Pay Opportunities 3 to 4 days off per week Endless opportunities for skill advancement and training 2 to 1 match into Texas Municipal Retirement System Great Medical, Dental and Vision Insurance Paid Time off Stable work environment Tuition Reimbursement Certification Pay Minimum Qualifications Must be at least 18 years of age Ability to read, write and speak English fluently Valid Texas Driver's License This position requires access to Criminal Justice Information & due to CJIS/FBI policy, applicants must be a U.S. Citizen Minimum of 1 year customer service experience Work requires knowledge necessary to understand basic operational, technical, reading, math and/or office processes. Level of knowledge equivalent to four years of high school or GED equivalency Candidate will be required to pass pre-employment screening which includes drug screen, polygraph, psychological, and background investigation. No Marijuana/THC usage in the last rolling calendar year No Felony or Class A Misdemeanor conviction, deferred adjudication or pre-trail diversion No Family Violence conviction, deferred adjudication or pre-trail diversion No Class B Misdemeanor conviction, deferred adjudication or pre-trail diversion in the last 10 years No DUI/DWI conviction, deferred adjudication or pre-trail diversions in the last 10 years No open arrest/case for any criminal offense Closing Date/Time: 6/30/2023 5:00 PM Central
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $18.93 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. Supplemental Information City of Orlando Benefits Closing Date/Time: Continuous
Feb 24, 2023
Full Time
Description >>MULTIPLE POSITIONS AVAILABLE APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified. Starting Salary: $18.93 per hour ($1.00 per hour shift differential, evenings or nights) Who We Are Orlando, The City Beautiful For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city. This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise. Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential. Come be part of our community with the City of Orlando. NATURE OF WORK: Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards. Minimum Requirements High school graduate required plus six months clerical, customer service, or dispatching experience required ; or an equivalent combination of education and experience required . Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test. MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered. APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST. Supplemental Information City of Orlando Benefits Closing Date/Time: Continuous
City of LIvermore
Livermore, California, United States
Description The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. Click here for details! Testing Process The testing process consists of the following phases: keyboard proficiency test, CritiCall test, and interview panel. Keyboard proficiency tests must have a passing score of 35 words per minute. CritiCall tests are administered by the City of Livermore. Candidates must attach their keyboarding proficiency test results with their application. Keyboarding proficiency tests must come from an accredited proctor such as community colleges, adult education centers, and employment agencies. The City of Livermore does not accept online keyboard tests. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2023 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.75% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2023 Maximum : Normal = $22,500 Age 50+ = $7,500 Catchup Limits = $45,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2023 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,050/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Apr 01, 2023
Full Time
Description The Livermore Police Department is looking for committed individuals who are ready to serve their community through a career in emergency services. Click here for details! Testing Process The testing process consists of the following phases: keyboard proficiency test, CritiCall test, and interview panel. Keyboard proficiency tests must have a passing score of 35 words per minute. CritiCall tests are administered by the City of Livermore. Candidates must attach their keyboarding proficiency test results with their application. Keyboarding proficiency tests must come from an accredited proctor such as community colleges, adult education centers, and employment agencies. The City of Livermore does not accept online keyboard tests. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2023 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.75% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2023 Maximum : Normal = $22,500 Age 50+ = $7,500 Catchup Limits = $45,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2023 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,050/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
City of LIvermore
Livermore, California, United States
Description This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. Please refer to the job announcement for further details and requirements. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. The City of Livermore is an equal opportunity employer and supports workforce diversity. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2023 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.75% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2023 Maximum : Normal = $22,500 Age 50+ = $7,500 Catchup Limits = $45,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2023 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,050/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
Apr 01, 2023
Full Time
Description This recruitment is for Lateral Public Safety Dispatchers. To be eligible for lateral recruitment, you must be a current emergency dispatcher with a police agency. Please refer to the job announcement for further details and requirements. DEFINITION Under general supervision, receives 911 system emergency and non-emergency calls; dispatches assignments according to police and fire procedures; provides support services and maintains records; and performs other duties as assigned. DISTINGUISHING CHARACTERISTICS The Public Safety Dispatcher provides technical communications support and computer information processing for police and fire activities as well as animal control and public services functions. In addition to call taking and dispatching, incumbents perform varied record keeping, information retrieval, and similar work in support of public safety activities. Incumbents are expected to exercise independent judgment in the performance of their duties with minimum supervision. SUPERVISION RECEIVED General supervision is provided by the dispatch supervisor with direction provided by other supervisory or management staff. SUPERVISION EXERCISED As experience is gained, incumbents in this classification may provide direction and training to other Public Safety Dispatchers. Examples of Important and Essential Functions Call Taking and Dispatching Functions Answers 911 emergency and misdirected non-emergency calls, and a variety of other public safety telephone lines; communicates and relates effectively to those contacted in the course of the work; obtains essential information from reporting parties about the nature of the emergency; enters information into computer terminals; enters control codes and searches files to research and provide information; assesses urgency of call and assigns code; assesses the nature of the emergency, determines appropriate response level, determines closest available and most appropriate company, and dispatches police, fire, medical aid, rescue, and hazardous material calls via two-way radio or telephone; directly broadcasts critical police emergency calls and general information bulletins; enters, updates, and monitors information such as time assignment, en route time, arrival, clearance, and other related information for each emergency and non-emergency event; monitors location and verifies safe status of public safety and other specified City personnel; monitors and controls radio traffic; connects special hearing-impaired telephone lines to transcription apparatus; dispatches animal services assignments, as needed; refers non-emergency calls to other resources including other City departments, governmental, and private agencies; answers questions and provides information to the public, as appropriate; answers building intercom system and grants identified personnel access through remote-controlled security doors; calls in relief personnel to maintain public safety staffing levels; alerts other agencies and coordinates mutual response radio traffic; and initiates follow-up calls as requested. Administrative Functions Reviews and records case information; assigns case numbers; tallies assigned calls, balances police officer assignments, and coordinates break periods; may take brief, limited telephone reports of lost property; maintains logs and records; enters information into automated record files; reproduces computer generated bulletins; prepares letters and reports and other related forms and records; conducts radio equipment tests; may retrieve or review dispatch recordings; may classify and sort dispatch cards, as needed; and may be assigned to assist in processing arrested persons to jail. Job Related and Essential Qualifications Demonstrated Knowledge of : Modern office practices and procedures; proper English usage, grammar, spelling, and punctuation; alphabetic, chronological, and numeric filing systems; effective communication techniques; community resources; map reading; and personal computer operating systems and software applications. Demonstrated Skills to : Analyze situations quickly and make sound decisions in emergency and routine situations; demonstrate excellent interpersonal skills including communicating effectively with those contacted in the course of work; perform multiple tasks concurrently; quickly read and retain information; quickly interpret maps and floor layouts; relate effectively to co-workers; speak in a clear and understandable voice; write basic letters, memos, and reports; utilize personal computers and computer software to perform word processing and spreadsheet functions; meet the City's keyboarding standard (35 net wpm); and exemplify an enthusiastic, resourceful, and effective service attitude with co-workers and the public. Ability to : Learn the techniques, procedures, methods, and City dispatching codes used in the operation of a highly technical communications center; use patience, courtesy, and tact in dealing with the public; recognize and discern various emotional states when dealing with citizens in person and while on 911, emergency, and business lines; recognize the voices of field units; and quickly operate electronic data processing equipment and radio consoles. Experience, Education, and Training Guidelines : Any combination of experience, education, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be: Experience : Two years of experience involving heavy public contact while performing multiple tasks and using a computer. Education : Equivalent to graduation from high school. College course work in communications, business administration, or a related field are desirable. Training : Any recent training such as academic courses and certification programs which are relevant to this job classification. Certification :Possession of POST Public Safety Dispatching Certificate is required prior to the completion of the probationary period. License :May require the possession of a valid California driver’s license and satisfactory driving record as determined by the City. Other Requirements :Willingness and ability to work any shift in a 24 hour period, holidays, weekends, scheduled and emergency overtime, and be available for call back as required; attend classes during work and non-work hours as required; maintain the certifications necessary for this job classification; and wear a uniform and comply with departmental grooming standards. Special Requirements : Essential duties may require the mental and/or physical ability to quickly read fine print, charts, graphs, maps, and computer monitors; see fine detail with no color deficiencies; hear and understand radio and telephone transmissions through headsets, handsets, and speakers, sometimes with interference, static, and background noises, such as with others talking in the room, audible traffic noise, and telephone ringing; hear a telephone ring when the bell unit is located 30' away; discern various tones, rhythms, and series of “beeps” through a headset and over a speaker; discern when a person is speaking with varying degrees of volume, such as shouting or whispering including emotional states; speak quickly in a clear, understandable voice with sufficient volume and tone quality to project effectively over radio, telephone, and in person; move quickly about the building or to other buildings, as needed; stamina to sit for long periods of time and to work long hours; operate computer keyboards and complex radio computer equipment; strength to safely lift and maneuver up to 40 pounds; and quickly bend, reach, climb step stools, and stoop. Additional Information Non-Exempt. The City of Livermore is an equal opportunity employer and supports workforce diversity. CITY OF LIVERMORE BENEFITS SUMMARY Association of Livermore Employees Please click here for a copy of the current Memorandum of Understanding (MOU) for the Association of Livermore Employees. The information contained here is a summary of benefits. For a more detailed summary of benefits for all employee groups, click here . Any errors or omissions do not constitute either an expressed or implied contract. Updated 5/2023 MOU TERM 10/01/2021 - 09/30/2025 SCHEDULED INCREASES 10/11/2021 2.0% + $725.40/year 10/10/2022 3.5% + $754.56/year 10/09/2023 2.5% + $777.36/year 10/07/2024 2.0% + $796.80/year CAFETERIA PLAN (MEDICAL, DENTAL & VISION) $1,950/month towards medical, dental, and vision; unused balance paid in cash to employee. BASIC LIFE INSURANCE& ACCIDENTAL DEATH & DISMEMBERMENT INSURANCE (AD & D) FT - $60,000 EE coverage or PT - $30,000 EE coverage, ER paid $1,000 dependent coverage, ER paid EE option to purchase $25,000 additional life insurance& supplemental life to $500,000 (not to exceed 5x annual earnings). LONG TERM DISABILITY (LTD) ER paid 60% of base monthly earnings to $5,000/month max. (180 day waiting period) PERS New City of Livermore EEs are enrolled in the 2% at 60 formula or 2% at 62 formula, depending on eligibility, as per AB 340. Classic PERS Misc Member - 2% at 60 Member Rate = 7% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit New PERS Misc Member - 2% at 62 Member Rate = 6.75% EE paid Employer Rate = 38.31% ER paid 36 consecutive months Final Comp Sick Leave Credit 4th Level 59 Survivor Ben. Military Service Credit MEDICARE (Hired after 3/31/86) EE paid 1.45% ER paid 1.45% RETIREMENT HEALTH SAVINGS (RHS) ER contribution of 4% of base pay into RHS account. VACATION ACCRUAL Years of ServiceTotal Accrual Per Year 180.6 hrs 2-5120.12 hrs 6-10135.98 hrs 11-15160.94 hrs 16-19180.18 hrs 20+192.4 hrs Prorated for part-time EE. Maximum accrual: 340 hours HOLIDAYS & HOLIDAY-IN-LIEU PAY Holidays: 12 observed holidays or in lieu day off or if work 2.5 times pay. Holiday-In-Lieu Pay: EE's assigned receive 7.5% of base salary, paid per pay period SICK LEAVE ACCRUAL 96.2 hours/year Pro-rated for part-time EE SICK LEAVE USAGE: FAMILY SICK LEAVE : For immediate Family Illness- ½ Annual Sick Leave Accrual. PARENTAL LEAVE : For non-birthing parentwho becomes a parent due to adoption, foster care placement, or birth of a child- 48 hours BEREAVEMENT/ FUNERAL LEAVE (non-immediate family) : 3 regularly scheduled workdays of sick leavecanbe used foraunt or uncle. FUNERAL LEAVE 3 regularly scheduled workdays max for immediate family. PERSONAL LEAVE Full-Time: 16 hours per year Pro-rated for part-time EE. PREGNANCY LEAVE & FMLA/CFRA EE may use accrued leaves in compliance with City Rules & Regs Benefit provided as per regulations: Federal Family and Medical Leave Act, California Family Rights Act, and California Pregnancy Disability Act DEFERRED COMPENSATION 457(b) ER contributes $75 per pay period, with required matching of $75 by EE 2023 Maximum : Normal = $22,500 Age 50+ = $7,500 Catchup Limits = $45,000 Voluntary EE Participation SECTION 125 PLAN No ER contribution 2023 Maximum Dependent Care*: Up to $5,000/year -- *See IRS Pub #503 Unreimbursed Medical: Up to $3,050/year Pre-tax Health Care Premiums FSA's for Dependent Care Unreimbursed Medical Expenses Other options offered by plan administrator UNIFORM ALLOWANCE $850 per year/ paid in equal amounts per pay period For Public Safety Dispatchers, Senior Public Safety Dispatchers, Supervising Public Safety Dispatchers, Police Clerks, Senior Police Clerk, Supervising Police Clerk, Animal Control Officers, Police Identification Technician, Supervising Property and Evidence Specialist, Property and Evidence Specialist, Community Service Specialists, Crime & Intelligence Analysts, and Crime Prevention Specialist. SAFETY SHOE ALLOWANCE Paid annually in July: $200/year for Meter Readers, and employees in Engineering Technician, Neighborhood Preservation Officer, and Building Inspector series who perform field work, and Public Works employees that are required to wear safety shoes or boots. PRESCRIPTION SAFETY GLASSES Reimbursement of up to $150/year for purchase of safety prescription glasses for EEs working in locations where there is a risk of eye injuries. SHIFT DIFFERENTIAL EEs regularly assigned to city facilities operating 24/7 - $2.50/hour for all hours worked when assigned to a shift requiring EE work at least 4 hours between 4:00 p.m.- 6:00 a.m. EQUIPMENT OPERATION Public Works EEs: $12.00/day for EE who operates Class A vehicle, min of 50%+ operation/day. STANDBY PAY 2 hours straight-time for standby on regularly scheduled work day 3 hours straight-time for standby on regularly scheduled days off and fixed City holidays CALL BACK PAY 3 hours min @ OT rate for FLSA nonexempt. First 3 hours can't be taken as comp time but paid to EE. WORK IN A HIGHER CLASS If work min of 3 consecutive workdays, paid @ 5% differential or the minimum of the salary range of the higher classification. COURT PAY/COURT CANCELLATION PAY If in connection with EE's usual official duties, 3 hrs min @ OT, or 4 hrs min @ OT for those required to appear on normal day off or on graveyard shift. SUPPORT SERVICES TRAINING OFFICER PAY $90/pay period for full pay period while assigned. BILINGUAL PAY $60/pay period for both written & conversational. Must be certified by Department Head and approved by Admin Services Director, and used on the job. $35/pay period for conversation level as certified by Department Head and approved by Admin Services Director. TELEPHONE PAY 20 minutes and for each minute exceeding 20 minutes at OT rate. CELL PHONE ALLOWANCE Standard = $40/month (if authorized) See Administrative Regulation 36 for details. COMMERCIAL DRIVERS' LICENSE PAY $35/pay period with valid CA Commercial Driver's License and valid DOT medical card. OT COMP & COMP TIME OFF OT for > 40 hrs/week or > 8 hrs/day in a reg scheduled day or hrs in excess of those normally scheduled & worked/day @ 1 ½ x reg. pay or Comp Time in lieu of OT for FLSA nonexempt. Accrued Comp Time in excess of 100 hours must be paid out. TUITION REIMBURSEMENT 75% reimbursement fortuition & books For undergraduate studies, $4,000 FY max; $16,000 lifetime max For graduate studies, $5,000 FY max; $10,000 lifetime max LICENSES & CERTIFICATIONS 100% reimbursement for required licenses and certifications EMPLOYEE ASSISTANCE PROGRAM Three (3) sessions per incident per family member. Unlimited telephonic consultations. FLSA WORK PERIOD 168 hour pay period beginning Monday at 12:01 a.m., ending 7 days later on Sunday at 12:00 midnight. If an EE is not on this work week schedule, something must be in writing documenting EE's work week. For WR Operator series : 168 hour period beginning Sunday at 12:00 midnight, ending 7 days later on Saturday at 11:59 p.m. PAY PERIODS 26 pay periods per year Benefits listed are for regular full-time employees. Benefits are prorated for 30-hour and 20-hour employees. ER = Employer EE = Employee FT = Full-Time PT = Part-Time Closing Date/Time: Continuous
YORK COUNTY, SC
York, South Carolina, United States
ABOUT US York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. ABOUT OUR OPPORTUNITY We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I to join our team. In this position, you will be responsible to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner as well as accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies. You will also provide callers with appropriate medical or safety instruction and assist in the preservation of life and property until the arrival of responding emergency response personnel. Additionally, you are responsible to maintain accurate dispatch records and to perform related administrative and technical work as required. Work Schedule: 6:00 PM - 6:00 AM or 6:00 AM - 6:00 PM (12-hour shifts) Benefits: Participation in the South Carolina Retirement System, comprehensive medical benefits, sick, vacation and eleven paid holidays plus three optional holidays. We are hiring multiple positions and this posting will remain open until filled. Essential Duties and Responsibilities: Receive all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provide appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritize calls for service and calm callers. Provide crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations. Utilize sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders. Utilize state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensure responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks. Utilize Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identify potential hazards, prioritize and manage resources, and ensure efficient handling of calls for service. Ensure all communications and PSAP operations follow and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensure all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards. Utilize NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver’s license history, vehicle registration, and other requested records and information. This CJIS information is regulated by the FBI and will require a more stringent background investigation. Coordinate tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conduct investigation to determine phone provider for subscriber. Monitor radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure. Monitor weather warnings systems; track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activate outdoor warning siren system and/or reverse call out notification systems. Receive incoming non-emergency and/or after-hours calls for various agencies such as Red Cross and Department of Social Services; determine appropriate actions and ensure appropriate notifications are made to each agency. Other Duties: Receive notification of emergency situations at the Catawba Nuclear Station; take appropriate action based on policy and procedure. Receive Text-to-911 messages of an emergency nature; gather necessary information and provide appropriate lifesaving information to the caller to stabilize the situation until the arrival of emergency services. Identify addressing and ANI/ALI discrepancies and errors; complete appropriate documentation and notify appropriate staff. Participate in Catawba Nuclear Station drills and exercises. Monitor Duke Energy Selective Signal/DEMNET. Monitor fire, medical, and law enforcement alarms and security cameras; notify appropriate personnel of activations. Monitor NAWAS and conduct daily communications test with South Carolina State Warning Point. Coordinate the transportation of mentally ill patients, escorts for minors, escorts for jurors, and funeral escorts with law enforcement. Perform daily, weekly, and monthly tests on radio systems, telephone, computer, paging, and other technology systems to ensure proper operation, process notifications for any equipment failures. Remain on-call 24 hours per day, seven days a week for emergency response. Monitor 3SI for activations; notify appropriate law enforcement agency of any activations. Monitor Motorola Zone-watch and MOSCAD systems. Make notification of any system alarms to appropriate technical staff or vendors. Coordinate interpretation service for non-English speaking citizens; use TDD machine to communicate with hearing/speech impaired persons. May assist in training or mentoring new employees as directed. Complete/submit required forms/reports, notify supervisor of any variations from procedures for calls received. Direct public to appropriate community resources. Work in mobile command posts for special events as needed to provide field communications. Assist in maintaining the emergency operations center/mobile emergency operations center in a constant state of readiness. Respond to the County’s mobile emergency operations center in an emergency or disaster scene to provide field communications. Monitor radio communications of all emergency response organizations; respond to any unit in distress or requesting assistance. ABOUT YOU Requirements - Experience and Education: Completion of High School diploma or GED and one (1) year of experience. Certifications and Licenses: Must possess APCO Basic Telecommunicator Valid Driver’s License is preferred. APCO Fire, APCO EMD SC Criminal Justice Academy E9-1-1 Certification CPR Certification NCIC Certification FEMA NIMS ICS 100 Certification FEMA NIMS ICS 200 Certification FEMA NIMS ICS 700 Certification, IS-5.A An introduction to Hazardous Materials Annual Radiological Training National Crime Information Center Certification. Applicants with equivalent experience and/or education may be considered. KNOWLEDGE, SKILLS, AND ABILITIES/ATTRIBUTES Knowledge: Knowledge of department policies and procedures. Knowledge of proper use of common office equipment as well as specialized equipment and programs. Knowledge of relevant County ordinances, policies, and procedures. Knowledge of local landmarks, businesses, streets, and subdivisions. Skill in typing 40 words per minute or more with a high degree of accuracy. Knowledge of GIS (Geographical Information Systems). Knowledge of EMD (Emergency Medical Dispatch). Basic investigative techniques in support of Law Enforcement. Skills and Abilities/Attributes: Skilled in basic math skills and demonstrate the ability to understand construction plans, specifications and procedures. Skilled in documenting daily construction activities which includes the measurement and calculation of pay quantities. Skilled in recording all details of multiple construction operations and apply this information to a daily inspector report. Ability to think critically and make informed decisions. Ability to Work independently with limited supervision, delivering work products on time and meeting expected outcomes. Ability to work independently with limited supervision. Ability to communicate effectively in spoken and written form. PHYSICAL REQUIREMENTS Physical and Dexterity Requirements: Requires work involving standing, walking, sitting 1/3 to 2/3 of the time; gripping or feeling with hands, reaching with hands and arms, talking, or hearing over 2/3 of the time; and lifting up to 25 pounds under 1/3 of the time. Vision Requirements: Close vision (clear vision at 20 inches or less), Color vision (ability to identify and distinguish colors). Potential Environmental Conditions/Hazards: The job may risk exposure to indoor environment, noise, extreme temperatures, moisture and/or humidity, dust, fumes, electrical hazards, mechanical hazards, chemical hazards, and explosive hazards. JOB DESCRIPTION 1004.Telecommunications Specialist I.pdf Disclaimer York County is an equal opportunity/affirmative action employer committed to achieving excellence and strength through diversity. The County seeks a wide range of applicants for its positions so that one of our core values, a qualified and diverse workforce, will be affirmed. Americans with Disabilities Act (ADA) compliance requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Closing Date/Time: 2023-06-02
Apr 06, 2023
Full Time
ABOUT US York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited that you want to join our team and recognize that our employees are the foundation for our success. Mission Statement - York County provides quality public services in an open, efficient, and responsive manner. Vision Statement - York County provides an environment where all citizens and businesses can thrive and succeed. ABOUT OUR OPPORTUNITY We invite you to apply to join our team as a full-time (40 hours per week), non-exempt Telecommunications Specialist I to join our team. In this position, you will be responsible to answer all E911 emergency and non-emergency calls for emergency services and public safety agencies in an appropriate and timely manner as well as accurately analyze, prioritize, and dispatch emergency and non-emergency call for service for law enforcement, emergency medical services, fire, and various other public safety agencies. You will also provide callers with appropriate medical or safety instruction and assist in the preservation of life and property until the arrival of responding emergency response personnel. Additionally, you are responsible to maintain accurate dispatch records and to perform related administrative and technical work as required. Work Schedule: 6:00 PM - 6:00 AM or 6:00 AM - 6:00 PM (12-hour shifts) Benefits: Participation in the South Carolina Retirement System, comprehensive medical benefits, sick, vacation and eleven paid holidays plus three optional holidays. We are hiring multiple positions and this posting will remain open until filled. Essential Duties and Responsibilities: Receive all E911 emergency, and non-emergency telephone calls for law enforcement, emergency medical services, fire service, coroner, fire marshal, emergency management, animal control, and other emergency services; provide appropriate lifesaving information and pre-arrival instructions to the caller to stabilize the situation until the arrival of emergency services. Prioritize calls for service and calm callers. Provide crisis counseling support to callers to avert potential self-hazard, suicide, or hostage situations. Utilize sophisticated status management technology to monitor, update, and control the location and movement of emergency units to ensure calls for service are prioritized and resources are efficiently managed to save lives, property, and maintain safety of responders. Utilize state-of-the-art communications systems to maintain radio and data communications with responders to provide timely and accurate information. Ensure responders are provided with all pertinent information via radio and mobile data systems and maintain constant track of all field units to ensure their safety and tracking their activities such as traffic stops and property checks. Utilize Computer Aided Dispatch systems, Geographic Information Systems (GIS), AVL, and other technology systems to accurately record and maintain information received from callers and emergency response personnel, determine location of emergencies, identify potential hazards, prioritize and manage resources, and ensure efficient handling of calls for service. Ensure all communications and PSAP operations follow and adhere to policies, procedures, protocols, standards, and applicable local, state, and federal laws. Ensure all calls for service are answered and dispatched in accordance with County, CALEA, and NFPA standards. Utilize NCIC system to enter updates, maintain and retrieve law enforcement information, obtain criminal histories, driver’s license history, vehicle registration, and other requested records and information. This CJIS information is regulated by the FBI and will require a more stringent background investigation. Coordinate tracing and pinging of cellular phones with phone providers and law enforcement during life-threatening emergency situations. If necessary, conduct investigation to determine phone provider for subscriber. Monitor radio emergency activations by responders; acknowledge all activations and handle according to policy and procedure. Monitor weather warnings systems; track severe weather systems and take appropriate actions to ensure readiness for response and ensure protection of the citizens of the community; activate outdoor warning siren system and/or reverse call out notification systems. Receive incoming non-emergency and/or after-hours calls for various agencies such as Red Cross and Department of Social Services; determine appropriate actions and ensure appropriate notifications are made to each agency. Other Duties: Receive notification of emergency situations at the Catawba Nuclear Station; take appropriate action based on policy and procedure. Receive Text-to-911 messages of an emergency nature; gather necessary information and provide appropriate lifesaving information to the caller to stabilize the situation until the arrival of emergency services. Identify addressing and ANI/ALI discrepancies and errors; complete appropriate documentation and notify appropriate staff. Participate in Catawba Nuclear Station drills and exercises. Monitor Duke Energy Selective Signal/DEMNET. Monitor fire, medical, and law enforcement alarms and security cameras; notify appropriate personnel of activations. Monitor NAWAS and conduct daily communications test with South Carolina State Warning Point. Coordinate the transportation of mentally ill patients, escorts for minors, escorts for jurors, and funeral escorts with law enforcement. Perform daily, weekly, and monthly tests on radio systems, telephone, computer, paging, and other technology systems to ensure proper operation, process notifications for any equipment failures. Remain on-call 24 hours per day, seven days a week for emergency response. Monitor 3SI for activations; notify appropriate law enforcement agency of any activations. Monitor Motorola Zone-watch and MOSCAD systems. Make notification of any system alarms to appropriate technical staff or vendors. Coordinate interpretation service for non-English speaking citizens; use TDD machine to communicate with hearing/speech impaired persons. May assist in training or mentoring new employees as directed. Complete/submit required forms/reports, notify supervisor of any variations from procedures for calls received. Direct public to appropriate community resources. Work in mobile command posts for special events as needed to provide field communications. Assist in maintaining the emergency operations center/mobile emergency operations center in a constant state of readiness. Respond to the County’s mobile emergency operations center in an emergency or disaster scene to provide field communications. Monitor radio communications of all emergency response organizations; respond to any unit in distress or requesting assistance. ABOUT YOU Requirements - Experience and Education: Completion of High School diploma or GED and one (1) year of experience. Certifications and Licenses: Must possess APCO Basic Telecommunicator Valid Driver’s License is preferred. APCO Fire, APCO EMD SC Criminal Justice Academy E9-1-1 Certification CPR Certification NCIC Certification FEMA NIMS ICS 100 Certification FEMA NIMS ICS 200 Certification FEMA NIMS ICS 700 Certification, IS-5.A An introduction to Hazardous Materials Annual Radiological Training National Crime Information Center Certification. Applicants with equivalent experience and/or education may be considered. KNOWLEDGE, SKILLS, AND ABILITIES/ATTRIBUTES Knowledge: Knowledge of department policies and procedures. Knowledge of proper use of common office equipment as well as specialized equipment and programs. Knowledge of relevant County ordinances, policies, and procedures. Knowledge of local landmarks, businesses, streets, and subdivisions. Skill in typing 40 words per minute or more with a high degree of accuracy. Knowledge of GIS (Geographical Information Systems). Knowledge of EMD (Emergency Medical Dispatch). Basic investigative techniques in support of Law Enforcement. Skills and Abilities/Attributes: Skilled in basic math skills and demonstrate the ability to understand construction plans, specifications and procedures. Skilled in documenting daily construction activities which includes the measurement and calculation of pay quantities. Skilled in recording all details of multiple construction operations and apply this information to a daily inspector report. Ability to think critically and make informed decisions. Ability to Work independently with limited supervision, delivering work products on time and meeting expected outcomes. Ability to work independently with limited supervision. Ability to communicate effectively in spoken and written form. PHYSICAL REQUIREMENTS Physical and Dexterity Requirements: Requires work involving standing, walking, sitting 1/3 to 2/3 of the time; gripping or feeling with hands, reaching with hands and arms, talking, or hearing over 2/3 of the time; and lifting up to 25 pounds under 1/3 of the time. Vision Requirements: Close vision (clear vision at 20 inches or less), Color vision (ability to identify and distinguish colors). Potential Environmental Conditions/Hazards: The job may risk exposure to indoor environment, noise, extreme temperatures, moisture and/or humidity, dust, fumes, electrical hazards, mechanical hazards, chemical hazards, and explosive hazards. JOB DESCRIPTION 1004.Telecommunications Specialist I.pdf Disclaimer York County is an equal opportunity/affirmative action employer committed to achieving excellence and strength through diversity. The County seeks a wide range of applicants for its positions so that one of our core values, a qualified and diverse workforce, will be affirmed. Americans with Disabilities Act (ADA) compliance requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations. Closing Date/Time: 2023-06-02
