Senior Information Systems Analyst

Position Information

This recruitment it to fill one position in the Information Systems Department.

Definition / Distinguishing Characteristics

Under general direction, performs advanced, specialized work of a professional nature in support of the City’s technology programs including systems and network hardware and software, business applications, and database management; utilizes skills requiring an understanding of complex analytical procedures and systems processes while working with a significant amount of independent authority and judgment; works closely with departments to define user requirements; and performs related duties as assigned.

Supervision Received and Exercised

Receives general direction from assigned management personnel. Exercises technical and functional direction over and provides training to lower-level staff.

Class Characteristics

This is the advanced journey level classification in the Information Systems Analyst series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment. Positions in the classification rely on experience and judgment to perform assigned duties and ensure efficient and effective servicing function of the assigned program area. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver services and complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

Job Description

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations where appropriate so qualified employees can perform the essential functions of the job.

• Performs advanced, specialized work of a professional nature in support of the City’s technology programs including, but not limited to, systems and network hardware and software, business applications, and database management.
• Interacts with clients to analyze their business requirements and recommends technology solutions; communicates with departmental users of information systems technology and other information systems analysts, managers, and staff to define the information systems requirements of the department; monitors vendor performance to ensure compliance with City standards and specifications.
• Determines the hardware and/or software needed to accomplish business goals for more efficient and effective systems reliability and availability; makes operating system adjustments to maximize systems performance and resource resolution.
• Utilizes multiple diagnostic methods to isolate problems on systems or applications with significant impact on the City; troubleshoots and identifies critical system outages and failures; coordinates resolution or refers to management.
• Coordinates with other information technology staff to implement application design specifications and coordinate integration across multiple platforms and technologies; maintains effective communications with users regarding vendor activities, problems, status, timelines, and other details.
• Provides lead direction, training, and work review for less-experienced staff; organizes and assigns work, sets priorities, and follows up to ensure coordination and completion of assigned work.
• Gathers user requirements; analyzes and documents current department practices and procedures to clearly describe processes, and to determine the technical and economic feasibility of providing automated solutions to manual business processes; provides input and recommendations regarding current and proposed business practices and the options for translating such practices into effective system deployments across multiple platforms.
• Designs and writes computer programs using various computer languages and database platforms; writes programming code and scripts.
• Designs, develops, and creates database structures; develops and implements data migration/conversion techniques for systems conversions and/or upgrades; designs systems and database interfaces; develops standards and strategies to maintain database availability, reliability, and security; makes and implements recommendations for current and future data storage requirements.
• Coordinates design, development, implementation, and testing processes with other technology staff to implement application design specifications and ensure integration across multiple platforms and technologies.
• Designs and executes application and quality assurance testing plans to validate functionality; tests, troubleshoots, and de-bugs programs using appropriate technology tools; resolves programming issues; refines data and formats final products.
• Conducts group and/or one-on-one training sessions with application users and/or technology staff to provide information on application functions; designs and prepares training materials.
• Observes and complies with all City and mandated safety rules, regulations, and protocols.
• Performs other duties as assigned.

Qualifications

Knowledge of:

• Principles of providing functional direction and training;
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly;
• Operations, services, and activities of integrated information technology systems;
• Operational characteristics of a diverse range of hardware and software systems;
• Methods and techniques of evaluating business need requirements to provide technology solutions;
• Principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware, software, network, and telecommunication system issues;
• Database development and management practices including security, availability, reliability, and file management;
• Network and systems administration principles and practices;
• Principles and practices of project management and workflow analysis;
• Enterprise resource planning software systems and database concepts;
• System or application testing, quality control, and quality assurance principles;
• Methods and techniques of integrating technology programs across multiple platforms;
• A diverse range of programming languages for assigned technology areas;
• Principles and practices of developing and maintaining technical documentation, files, and records;
• Research techniques, methods, and procedures;
• Technical report writing practices and procedures;
• City and mandated safety rules, regulations, and protocols;
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff;
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar;
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards;
• Plan, organize, and coordinate the work of assigned staff;
• Oversee the development and maintenance of assigned information technology systems;
• Manage a variety of information technology projects by performing the full range of tasks within project life cycles from inception through implementation;
• Monitor critical systems operational effectiveness, reliability, or security vulnerability, and respond accordingly;
• Perform complex duties in the installation, configuration, administration, and maintenance of technology systems hardware and software in assigned program areas;
• Plan and oversee a diverse range of testing processes;
• Ensure quality control and quality assurance of technology systems developed or administered;
• Evaluate, research, and diagnose complex user issues and recommend solutions;
• Perform database design, development, management, and administration tasks;
• Develop and maintain comprehensive procedures, manuals, and documentation;
• Plan, develop, and facilitate training;
• Prepare clear and concise technical documentation;
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed;
• Effectively represent the department and the City in meetings with governmental agencies, community groups, various business, professional, and regulatory organizations, and in meetings with individuals;
• Use tact, initiative, prudence, and independent judgment within general policy, and procedural, guidelines;
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments;
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks;
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax;
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education :
Equivalent to bachelor’s degree from an accredited college or university with major coursework in computer science, information technology, or a related field.

Experience:
Four (4) years of increasingly responsible experience providing professional support to information technology systems.

Licenses and Certifications:
Possession of a valid California Driver’s License, to be maintained throughout employment.

Additional Information

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various City sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds.

Environmental Conditions

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The City of Chico offers a wide range of employee benefits. Benefits are subject to negotiations with employee organizations and may vary with individual bargaining units. For a summary of benefits, please visit the City of Chico website at: City of Chico - Employee Benefits

Closing Date/Time: 7/23/2025 11:59 PM Pacific

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• City of Chico

• 530-879-7905

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