TEMPORARY SENIOR ACCOUNT EXECUTIVE (COMMUTE SERVICES/ SALES)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Generates new business revenues by developing and maintaining partnerships with businesses and educational institutions to promote and sell Metro programs and services, develop new riders, and increase overall ridership.

THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department.

Recruitment Timelines: Interviews are projected to be scheduled for the week of July 21st, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

Incumbents will be assigned to one of the following areas sales or client support services

• Achieves established production, service, sales, and marketing goals by working on assigned projects, tracking program activity, and providing regular written recap reports

• Manages internal and external sales leads

• Contacts and meets with employer and business groups to provide details of Metro services, programs, and benefits, and enrolls employer and business groups in the programs

• Prepares and delivers sales presentations

• Represents Metro at promotions, presentations, special events, and other such meetings to market transportation programs and services to groups of commuters and employers

• Markets and promotes transit pass and various reduced fare programs and services to employers and educational institutions in Los Angeles County

• Determines appropriate strategies to utilize when attempting to sell programs or services

• Drafts and monitors annual contracts as required by Metro

• Develops and maintains partnerships with businesses and educational institutions

• Serves as a rideshare liaison with clients, sub-region community groups, and other organizations and provides information and assistance to the public regarding rideshare programs and services

• Addresses questions and complaints to resolve problems and recommend corrective action within the assigned area of responsibility

• Creates administrative reports on current and future programs and issues

• Coordinates a variety of projects, programs, and events by providing a detailed plan, timeline, budget, and evaluation

• Researches additional programs and services to expand transportation services to employers

• Collects, compiles, and analyzes information from various sources on a variety of specialized topics related to programs and contracts

• Prepares documents and materials for programs

• Prepares comprehensive technical reports to present and interpret data, identifies alternatives, and makes and justifies recommendations

• Photographs employees and student clients for identification cards

• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business, Marketing, Communications, or a related field

Experience

• Three years of relevant experience coordinating and promoting service or transportation programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected

• Experience promoting and/or selling pass programs to businesses and educational institutions for a transportation agency.
• Experience generating new sales leads utilizing sales and marketing strategies such as cold calling, cold emailing, etc.
  
• Experience analyzing comprehensive sale reporting such as closing sale-ratio analysis, pricing proposal, and monthly sales report
  
• Experience coordinating Rideshare and Transportation Programs.
  

Essential Knowledge

Knowledge of

• Metro public facing services and programs
• Metro Employer Program and affiliated program practices
• Sales techniques
• Modern theories, principles and practices of outreach programs
• Current Transportation Demand Management (TDM) practices and issues
• Federal, state, and local government transportation policies and regulations
• Research and analytical techniques, methods, and procedures
• Report preparation methods
• Marketing, media and public relations principles and concepts
• Promotional and business writing
• Business computer software applications, including Microsoft Windows, PowerPoint, Outlook, and Excel

Skill in

• Managing a sales cycle and meeting annual sales goals
• Creating and implementing effective promotional projects
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees, management and outside representatives
• Exercising sound judgment and creativity in making decisions
• Analyzing situations, identifying problems, recommending solutions, projecting consequences of proposed actions, and implementing recommendations
• Conducting market research studies
• Compiling and analyzing business data

Ability to

• Implement time management skills to complete projects within tight time constraints and deadlines
• Work independently
• Handle highly confidential information
• Prepare speeches, promotional copy, and other materials
• Speak persuasively before groups and translate complex issues in general terminology
• Represent Metro professionally before the public
• Safely operate Metro vehicles
• Travel to worksites
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 7/16/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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