Engagement Coordinator

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

Two Engagement Coordinator positions are available. One position is a regular, benefited position, and one is temporary (term-limited) and filled up to three-years from date of hire. The temporary position will focus on capital improvement projects in progress.

The Engagement Coordinator is a dynamic and strategic member of the Communications Division. This position strengthens the connection between the City, its residents, and its elected leaders. This position plays a key role in supporting City Council engagement and advancing community involvement in infrastructure and construction projects.

Under the direction of the Organizational Communications Supervisor, this role supports transparent communication, inclusive public engagement, and culturally responsive outreach aligned with City values. It plans and manages public events for City Council, administers the Access Westminster customer service portal, and designs engagement strategies for capital projects following IAP2 best practices. The role also collaborates with internal teams on strategic communications, manages Council inquiries and public feedback, and coordinates Council outreach and community appearances. The ideal candidate is a self-starter, critical thinker, and skilled communicator with experience working in both civic and infrastructure engagement settings.

To be considered for this position, all candidates must attach to the online application, at the time of submittal, a cover letter and resume (maximum of two (2) pages each document). The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the City Manager’s Office (CMO), which supports and is responsive to the citizens, City Council and the overall City organization. Through leadership by example, CMO progressively manages the city organization, where customer service and empowerment are governing principles, and effectively communicates with internal and external audiences.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Establish and maintain effective working relationships with elected officials, executive staff, employees, and the public
• Demonstrate strong organizational skills and work under tight deadlines with attention to detail
• Deliver high productivity, work independently, and communicate in a highly effective manner both orally and in writing
• Understand local government operations, public policy, and municipal infrastructure processes
• Manage multiple projects, meeting deadlines, and engaging diverse audiences
• Emphasize collaboration, creativity and innovation
• Synthesize information, think critically, and craft engagement strategies that reflect the social and cultural landscape of Westminster
• Demonstrate expertise with digital engagement tools such as See, Click, Fix and Social Pinpoint, issue tracking, and content creation
• Apply knowledge of inclusive engagement principles, particularly IAP2 standards, and ability to apply them in a variety of community contexts
• Translate technical writing or policy documents into accessible language and published materials for staff and residents
• Excel in project management and interpersonal communication
• Exhibit familiarity with transit, utility, and construction project lifecycles, including common community impacts and concerns
• Demonstrate cultural awareness and competency in diverse communities
• Maintain high emotional intelligence, professionalism, and poise under pressure
• Promote and support a culture of exceptional customer service
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks
1. City Council Engagement and Community Events

• Plan, coordinate, and execute public-facing events for City Council such as town halls, listening sessions, community forums, and other civic gatherings
• Support City Council communication efforts by working with subject matter experts to develop timely, thoughtful responses to community inquiries and public comments
• AdministerAccess Westminster, the City’s customer service portal, ensuring accurate routing, follow-up, issue resolution, and escalating issues appropriately
• Build strong working relationships with elected officials, internal departments, and community groups to support responsive, transparent governance
• Track public input and sentiment and prepare summaries and reports to inform Council decision-making
• Draft communications and engagement materials for a variety of public platforms, ensuring clarity and transparency
• Provide communications and event logistics support, including presentations, staffing public events, and coordinating internal resources

2. Infrastructure and Public Participation

• Design and implement public participation strategies for capital projects in alignment with IAP2 Core Values and best practices
• Collaborate with project managers, engineers, planners, and communications staff to provide strategic engagement on transportation, utility, and construction projects
• Translate complex technical information into accessible materials for residents through digital, print, and in-person channels
• Lead in-person and digital engagement for major infrastructure efforts, including construction notices, neighborhood meetings, pop-ups, mailers, digital content, and targeted communications
• Monitor construction impacts and community concerns, adjusting engagement strategies accordingly to maintain transparency and trust
• Develop and implement public participation strategies for infrastructure and capital improvement projects across the city
• Ensure engagement efforts align with IAP2 Core Values and effectively reach diverse community stakeholders
• Serve as a liaison between residents and project teams, documenting concerns and feedback and incorporating them into engagement plans
• Coordinate meeting with residents if needed as determined by the Communications Manager, Organizational Communications Supervisor, and Assistant to the City Manager

3. Administration

• Manage engagement budget and procurement processes
• Manage vendor relationships

4. Possess and maintain a valid driver’s license and a safe driving record
5. Maintain regular and punctual attendance
Other Duties and Responsibilities
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.

POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications

• Bachelor’s degree in public administration, communications, urban planning, political science, or experience in a related field
• Three (3) years of progressively responsible experience working with elected officials and executive leaders in community engagement, public participation, or public affairs efforts in a government setting
• Experience managing construction or infrastructure-related outreach
• Proficiency in Microsoft Office, SharePoint, Canva, Adobe Creative Suite
• Possession of a valid driver’s license and maintenance of a safe driving record

Preferred :

• Bilingual skills, especially Spanish, are highly desirable

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Delivering door-to-door communication in neighborhoods for up to four miles in a day
• Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting and pushing and/or pulling of up to 25 pounds with dollies and carts

WORKING CONDITIONS
Work is primarily performed indoors with some outdoor events and festivals. This job requires in office work, field work, and event work. Work will involve getting out into the community and onto construction job sites. Work will also involve some after hour events throughout the calendar year such as Town Halls and Open Houses. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment
Operates general office equipment including telephones, laptops, printers, cameras/video recorders, and associated graphics/video software systems.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 7/21/2025 8:30 AM Mountain

• 

• City of Westminster, Colorado

• 303-658-2150

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