Network & Systems Administrator Public Safety

The Network & Systems Administrator d elivers exceptional customer service by facilitating the effective use of technology for City of Loveland staff and Public Safety personnel. This includes overseeing the acquisition, implementation, maintenance, and support of computers, networks, and Public Safety applications. Ensure clear, timely, and efficient communication with customers, while staying current on emerging technologies and innovative solutions.

The salary range for this position is $40.39 - $54.52 per hour with a hiring range of $40.39 - $47.45, depending on qualifications and experience. The position will be open until filled.

This is an excellent opportunity to become part of a seasoned technology team supporting Public Safety networks and applications within a top-tier municipal government. The team plays a critical role in maintaining the uninterrupted operation of technical systems for a 24/7 government agency. Their responsibilities cover a broad range of systems, including (but not limited to) network routers, switches, firewalls, storage servers, records management systems, dispatch and communications platforms, camera systems, and various other technical hardware. The work environment is dynamic, fast-paced, and deeply impactful.

A current resume is required, and a cover letter is preferred.

Essential Functions:

• Must possess in-depth knowledge of the City’s Public Safety network and relevant software applications, along with a general understanding of all supported systems, to effectively analyze and meet customer support needs. Responsible for maintaining and managing the organization’s computer systems, servers, and networks to ensure secure, reliable, and efficient operation. This includes designing, implementing, and supporting network infrastructure, configuring network devices, troubleshooting issues, and upholding robust network security to protect data and maintain system integrity.
• Collaborates with staff across various Public Safety groups to analyze current system capabilities, resolve issues promptly, assess the feasibility of new system features, and oversee their implementation and quality.
• Develops scopes of work for new applications or enhancements to existing network and systems based on departmental needs and system requirements, managing the testing and implementation process within defined guidelines.
• Acts as a primary point of contact with third-party application vendors to coordinate upgrades, resolve system issues, define specifications for new features, and schedule training as needed.
• Ensures optimal system availability by performing system and application updates during off-hours, including evenings and weekends.
• Conducts periodic system performance analyses and reports findings to the Applications Manager.
• Utilizes various tools—including project management platforms, web services, reporting tools, programming languages, and Microsoft Office products—to execute processes efficiently.
• Identifies backup requirements for applications, programs, and data, coordinating with appropriate IT personnel to ensure proper procedures are in place.
• Defines preliminary requirements for networking and computer equipment needed to support new or updated applications.
• May perform delegated duties in the absence of the Applications Manager.
• Recommends, purchases, installs, configures, and troubleshoots hardware and software for City and Public Safety users, including mobile computing devices.
• Serves as a liaison among application vendors, Public Safety agencies, and external partners to facilitate communication and collaboration.
• Leads or supports the rollout of new hardware and software by defining and implementing associated processes.
• Provides end-user support, resolving hardware, software, and training-related issues.
• Evaluates, recommends, and implements technology solutions related to Internet use, data storage, virtualization, email, data backup, antivirus protection, and security.
• Manages and troubleshoots network infrastructure using standard industry tools.
• Performs daily system administration tasks, including backups, user account maintenance, performance monitoring, and system tuning.
• Continuously monitors technology trends and advancements to recommend solutions that align with Public Safety and the City’s operational and financial goals.
• Documents all new and existing technology implementations to ensure clarity and continuity.
• Ensures IT services for Public Safety meet high industry standards and align with organizational objectives

Other Job Functions:

• In addition to the technical responsibilities of this role, the candidate must demonstrate strong, timely communication with customers and actively collaborate both within the organization and with external agency partners.
• Performs other duties as assigned.

Qualifications:

Education:

• Required: 4 Yr/Bachelor's Degree in Information Systems or closely related field.

Experience:

• Required: 3 Years experience Windows server OS administration and large network management.
• Preferred: Experience in a Public Safety environment strongly preferred, including Public Safety Computer Aided Dispatch, Public Safety Records, Automated Field Reporting, Automated Vehicle Location, Mobile Data Systems and GIS.
• Equivalency: An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.

Certifications:

• Must possess a valid driver's license.

Knowledge, Skills, and Abilities:

• Proficient in current Microsoft technologies, including Windows Server, Windows 10/11, SQL Server, Active Directory, Microsoft 365, and Windows system administration.
• Experienced with virtualization platforms such as Microsoft Hyper-V and VMware, as well as Netgate firewalls and modern data storage systems.
• Strong understanding of networking concepts, including TCP/IP, wireless networking, and network hardware topology, with proven troubleshooting skills.
• Familiarity with scripting and automation tools, including PowerShell, for task automation and system management.
• Knowledge of project management principles, business process analysis, and application design to support technology-driven improvements.
• Ability to analyze and enhance business processes through technology to increase efficiency and ensure data integrity.
• Competent in writing database queries using SQL and proprietary tools.
• Capable of interpreting and applying complex technical documentation.
• Excellent customer service, communication, and interpersonal skills, with the ability to handle high-pressure situations with professionalism and patience.
• Able to manage multiple tasks and priorities effectively, balancing day-to-day support with long-term project work.
• Demonstrated ability to work collaboratively in a problem-solving and coordinating environment.

Physical Demands and Working Conditions:

• Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.

Working Environment:

• Frequent: Exposure to routine office noise and equipment
• Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program
  
  

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information.

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of an extensive background investigation, polygraph examination, psychological evaluation, and drug/alcohol screening.

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• City of Loveland

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