What You'll Be Doing

Join #TeamWake as a Breastfeeding Peer Counselor!

Women, Infants, and Children (WIC) is a special supplemental nutrition program in Wake County, funded by the USDA. We provide individualized nutrition counseling, group education, nutritious foods, breastfeeding support, and referrals for health care and other services to income-eligible women, infants, and children up to age 5.

As the Breastfeeding Peer Counselor (BFPC) you'll provide breastfeeding education, support and encouragement to prenatal and postpartum WIC clients. You'll also serve as a role model and support person for pregnant women and new mothers to manage common breastfeeding challenges. Other responsibilities of the BFPC include making breastfeeding support appointments and integrating services into the clinic flow, consulting with WIC Lactation Consultants, breastfeeding coordinators and other staff as needed, documenting client contacts and providing monthly reports.

The BFPC will primarily be assigned to one clinic location, but will make home visits and occasionally may need to travel to other Wake County WIC offices. A NC driver’s license and use of a personal automobile is required. A WIC Breastfeeding Peer Counselor must successfully complete the NC WIC Breastfeeding Peer Counselor training which is provided.

Essential Functions include:

• Recruiting prenatal and postpartum breastfeeding WIC clients for Breastfeeding Peer Counseling services
• Maintaining routine contact with an assigned caseload of prenatal and postpartum breastfeeding clients by means of phone calls, clinic contacts, home visits and group classes in order to deliver anticipatory guidance, basic breastfeeding education, as well as encouragement and support for breastfeeding
• Responding to calls on an assigned cell phone as well as on the “WIC Breastfeeding Warm-Line” from pregnant or breastfeeding women who are seeking information, support and/or solutions to problems with breastfeeding
• Collaborating/consulting with the lactation consultants, breastfeeding coordinators and other WIC staff as appropriate to provide participants with timely information to resolve problems with breastfeeding and/or WIC Program participation
• Making appropriate referrals according to established protocols in order to avoid breastfeeding complications
• Documenting client contacts and contracts in the North Carolina WIC Crossroads electronic medical record and in the client contact spreadsheet, as well as documenting all equipment issued to the client in the inventory system according to Wake County WIC requirements.
• Providing monthly reports required by the NC WIC and Wake County WIC Programs

Work sites include: Wake Forest and Public Health Center in Raleigh and any of the regional centers including, Zebulon, Fuquay-Varina, and Departure Human Services Center, Cary and any new site.

Work Schedule: Mon-Fri 8:30am-5:15pm, 1 evening per week until 7:00 PM, & 1 Sat per month 8:30-2:00 to make 40 hours per week

NOTE: Upon acceptance of employment you acknowledge that (i) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (ii) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school diploma or GED
• No specific experience required
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• English and Spanish language fluency strongly preferred
• WIC program knowledge/experience
• Must be able to successfully complete the provided NC WIC breastfeeding Peer Counselor Training
• Knowledge of NC WIC Crossroads system

How Will We Know You're 'The One'?

• Ability to work with pregnant women, new mothers and children
• Knowledge of various breastfeeding techniques
• Strongly values breastfeeding
• Excellent customer service skills
• Possess excellent interpersonal skills
• Excellent oral and written communication skills

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm *see description*

Hiring Range: 22.13 - 25.43

Market Range: 22.13 - 28.73

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 6/16/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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