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Job Description
Salary Range
$20.28-$25.86
Job Posting End Date - Applications will no longer be accepted starting
06-30-2025
Job Summary
Salary:
Computer Support Specialist I: $20.28-$25.86
Computer Support Specialist II: $21.41-$27.30
Computer Support Specialist III: $22.61-$28.83
Performs technical work in receiving, analyzing, trouble shooting, and referring calls from employees who have computer, network, printer or telecommunications problems. An employee in this position completes technical job functions and answers technical questions. Computer Support Specialists are responsible for logging all support calls, obtaining essential information from Clients in order to solve problems and guiding them through lengthy instructions of how to perform specific tasks. If the Computer Support Specialist is not able to assist the Client, they will process the call for service to the next support level. This requires a working knowledge of PCs, networking, and an overall awareness of City structure and organization.
Computer Support Specialists input and update Project Service Requests for all City departments. Computer Support Specialists are required to complete critical monthly computer backups and system maintenance. Computer Support Specialists provide on-call support for nights and weekends regarding computer and communication systems and networks. Work is performed under the supervision of the Computer Operations Manager and is reviewed through review of logs, effectiveness of results achieved and feedback from users.
Minimum Qualifications:
Computer Support Specialist I: A.A./A.S. Degree or equivalent and two (2) years work experience with computer or communications systems or networks; or an equivalent combination of related training and experience. Demonstrated ability to troubleshoot simple desktop computing problems and provide effective instructions over the phone required. Specialized training in computer applications and utilities used within the City of Orlando is preferred. Must pass a criminal background check. Valid Florida Driver's License is required.
Computer Support Specialist II: A.A./A.S. Degree or equivalent and four (4) years work experience with computer or communications systems or networks; or an equivalent combination of related training and experience. Demonstrated ability to troubleshoot complex desktop computing problems and communicate effectively, orally and in writing, to a variety of client and management audiences. Specialized training in computer applications and utilities used within the City of Orlando is required. Must pass a criminal background check. Valid Florida Driver's License required at time of application.
Computer Support Specialist III: A.A./A.S. Degree or equivalent and six (6) years work experience with computer or communications systems or networks; or an equivalent combination of related training and experience. Demonstrated ability to troubleshoot complex desktop computing problems and communicate effectively, orally and in writing, to a variety of client and management audiences. Specialized training in computer applications and utilities used within the City of Orlando is required. Must pass a criminal background check. Valid Florida Driver's License required.
Additional Qualifications for Promotion:
Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.
Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at jobs@orlando.gov or 407.246.2062.
If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:- Two (2) years of direct experience for an associate degree;
- Four (4) years of direct experience for a bachelor's degree;
- Six (6) years of direct experience for a master's degree; or
- Nine (9) years of direct experience for a doctoral degree.
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ABOUT THE COMPANY
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City of Orlando
Show moreOrlando, The City Beautiful
For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.
This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.
Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.
Come be part of our community with the City of Orlando. -