Customer Service Representative

Several full-time positions available with the Water Department, Consumer Services Division located at 4800 E. 63rd St.
Salary Range: $18.37-$28.01/hour *For salary above the minimum, must have experience beyond the minimum qualifications.
Normal Work Days/Hours: Monday-Friday, 8:00 a.m-5:00 p.m.
Application Deadline Date: May 12, 2025


Responsibilities

• Performs difficult personal and telephone interview work, processing and resolving customer complaints.
• Communicates municipal ordinances and any applicable laws and/or regulations.
• Works as an individual or member of a service delivery team.
• Initiates investigations and follows through to complaint resolution.
• Updates records and inputs information regarding requests for services and complaints.
• Composes and prepares written communication to the public.
• Examines accounts and related records to verify accuracy of invoices to determine if adjustment of consumer's account is warranted.
• Assists customers with monetary transactions, including taxpayer accounts, licenses, and bonds, fees for permits, payment for services and court fines; refunds overpaid accounts.
• Assists in collecting data for distribution to customers and/or for use in service delivery reporting and analysis.
• Performs related duties as required.

Qualifications

REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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