-
Job Description
Position Description
The City of Fresno is looking for an energetic and enthusiastic Trolley Manager to lead one of our most exciting community services the FresnoHOP Trolley Service. This unique trolley experience connects locals and visitors to some of Fresno's most popular destinations, offering a fun, convenient, and stress-free way to explore Fresno.
FresnoHOP is all about showcasing the best that Fresno has to offer. The trolley connects Fresno State and Campus Pointe to vibrant areas like the Brewery District, Cultural Arts District, and the Tower District. FresnoHOP also provides special event services and charter options, offering a unique and exciting way for groups to explore Fresno or add a special touch to any occasion.
As the Trolley Manager, you will oversee operations, lead a dynamic team, and ensure every ride is an unforgettable experience.
Key responsibilities include:
Planning, organizing, and managing trolley operations and staff
Developing and implementing service procedures and policies
Promoting charter opportunities and partnering with businesses to increase ridership and revenue
Recommending improvements to enhance efficiency and rider experience
Marketing the trolley service and keeping riders informed about schedules, routes, and local attractions
Responding to service-related feedback and ensuring timely follow-up
Training team members on safety and customer service practices
This role is perfect for someone who loves working with people, has strong organizational skills, and is excited about being part of a service that brings the community together and highlights the best of Fresno.
This is an unclassified position in which the incumbent serves at the will of the Department Director.
The current vacancy exists in the General Services Department.
Pay,Benefits, & Work Schedule
BENEFITS: UNIT 14 Classification City of Management Employee Association (CFMEA)
HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. City contributes $75 per month.
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
MANAGEMENT LEAVE: 60 hours per fiscal year.
BILINGUAL PREMIUM: PAY: $100 per month
ANNUAL LEAVE: Accrue 15.55 hours per month with cash out provisions.
HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days.
LIFE INSURANCE: Benefit equal to annual salary; premium paid by The City.
LONG-TERM DISABILITY: Benefit equal to 66.66% of monthly salary up to $7,500 per month after 30 days of disability; premium paid by The City.
HEALTH REIMBURSEMENT ARRANGEMENT: To reimburse retirement medical insurance and qualified medical expenses.
BILINGUAL PREMIUM: PAY: $100 per month
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options.
Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1
The Requirements
Applicants must meet the minimum qualifications on or before the posted filing deadline.
Possession of a Bachelor's Degree from an accredited college or university in transportation, public or business administration or a closely related field.
And
Four (4) years of experience in transit or trolley service operations, including one (1) year in a supervisory capacity. Additional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two (2) years.
Additional Requirements
Possession and continued maintenance of a valid Class A or a valid Class B California Driver's License with Passenger endorsement at the time of appointment. Failure to maintain the required license shall be cause for termination from this classification.
Possession of a certificate of completion of a Transit Supervisor Certificate from the U.S. Department of Transportation Transportation Safety Institute within 12 months of appointment. Failure to obtain the required certification within the specified time period shall be cause for termination from this classification.
Possession of a certificate of completion of an Instructors Course for Transit Trainers Certificate from the U.S. Department of Transportation Transportation Safety Institute within 12 months of appointment. Failure to obtain the required certification within the specified time period shall be cause for termination from this classification.
Depending on assignment, it may be required to obtain and maintain additional Certificates and/or license.
APPLICANTS MUST ATTACH A COPY OF THEIR BACHELOR'S DEGREE OR COLLEGE TRANSCRIPTS FOR VERIFICATION OF THE REQUIRED UNITS.
Eligible candidates certified for consideration for this position and subsequently selected following a Department interview will be required to successfully complete a Department of Justice fingerprint process prior to employment with the City of Fresno.
Selection Process
Interested and qualified applicants must submit an official City of Fresno application on-line.
Applications may be submitted at www.fresno.gov/jobs. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.
After the final filing date, completed applications will be reviewed and a select group of candidates will be invited to interview.
Inquiries should be directed to:
Diana Meagher, Human Resources Analyst
(559) 621-6955
Diana.Meagher@fresno.gov
2600 Fresno Street
Fresno, California 93721-3614
Equal Opportunity Employer
The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.
Closing Date/Time: 05/12/2025 -
ABOUT THE COMPANY
-
-
City of Fresno
Show moreThe City of Fresno is the largest city in the San Joaquin Valley and the fifth largest city in California, with a population of more than 545,000 residents. Fresno is the financial core of the San Joaquin Valley, and its economy relies on its large-scale agricultural production. Revitalization of Downtown Fresno's core and the construction of High Speed Rail are two of many exciting projects that continue to successfully support Fresno's growing economy.
Click HERE for a video about the great City of Fresno.
Located in the geographical center of California, Fresno offers many sights. From fertile agricultural fields, an abundance of lakes, and the snowy Sierra Nevada mountain range, the scenic variety in Fresno is large. Fresno also features a diverse selection of dining, shopping, farmers markets, vibrant arts and culture, wineries, as well as a variety of attractions. With 300 days of sunshine a year, the climate in Fresno is the source of its agricultural productivity, and allows year-round recreational activities including sailing, snow and water skiing, fishing, backpacking, and golfing.
Los Angeles is approximately four hours south and the San Francisco Bay Area is approximately three hours north. Fresno is located in proximity to three sites of natural beauty: Yosemite National Park, Kings Canyon National Park, and Sequoia National Park. Residents and visitors alike enjoy these scenes and others, including the Sierra Nevada Mountains and the Pacific Ocean.
Another advantage to living in Fresno is the exceptional housing that is available at lower price levels than California's other large metropolitan areas. There are four large school districts in the Fresno area: Fresno Unified, Central Unified, Sanger Unified and Clovis Unified. Fresno is the home of California State University, Fresno, as well as a number of other colleges and universities.
The people of Fresno enjoy a wide variety of social, cultural, athletic, educational and recreational activities in an affordable and clean living environment.
City Government
Fresno is a full-service charter city operating under a strong mayor form of government. There are seven Council Members. The Council appoints the City Attorney and the City Clerk. The Mayor is elected at- large and does not serve on the Council, but has veto power over certain actions taken by the City Council. The City Manager, who is appointed by the Mayor, is responsible for appointing all other department heads in the City
-