Quality Program Specialist

Quality Improvement Specialist

*Typical working hours: 8:00 AM to 5:00 PM, Monday through Friday.*

Flexible Schedules/No On-call

Job Location:

This position can be domiciled at Springfield Regional Office (1515 East Pythian, Springfield, MO 65801), or Joplin Satellite Regional Office (3600 East Newman Road, Joplin, MO 64802).

Why you'll love this position:

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team, YOU can make a difference in the lives of those impacted by a mental illness or developmental / intellectual disability so they have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

Role Description:

The Quality Enhancement Team monitors and reviews the health, safety, rights, data integrity, and quality of services for individuals receiving supports and services. This is professional administrative work involving the coordination, implementation, and review of quality assurance processes for specialized or community-based services. Team members are expected to exercise considerable independent judgment and initiative in the performance of duties.

What you'll do:

• Monitoring the health/safety/rights and quality of services for individuals receiving supports and services,
• Participating in and/or facilitating quality assurance committees (Due Process, Mortality Review, etc.),
• Working with various state trackers, databases and other state processes,
• Participating in the development/analysis of trend reports (regional quality enhancement plan, provider data reports, etc.),
• Monitoring provider data, submitting annual reports, as well as quarterly reports as needed,
• Assuring data integrity within various databases utilized by the Quality Enhancement Team
• Tracking contacts/complaints from Office of Constituent Services, assuring pertinent information and resolution of issues,
• Reviewing event management reports, assessing data integrity related to consumer safety,
• Working closely with QE/RN’s to assure health/safety and assess health related patterns and trends,
• Collaborating with regional and statewide team members and other stakeholders for internal/external communication and follow-up,
• Participating with regional processes for improvement initiatives,
• Assisting with coordinating trainings and/or offering technical assistance for stakeholders related to quality assurance processes,
• Facilitating NCI (National Core Indicator Surveys) and QSR (Quality of Service Reviews) process,
• Participating in a multidisciplinary team approach to problem-solve issues.

Minimum Qualifications:

Six or more years of experience in the field of developmental disabilities. Experience with gathering and analyzing data for trends. Experience with due process and working with individuals and teams to ensure that rights are protected. Experience with providing technical assistance to stakeholders related to quality programs processes.

Key Skills/Abilities:

• Interact as a positive team player and contribute to the success of the team,
• Establish and maintain effective working relationships with co-workers and stakeholders,
• Use proactive problem solving skills to identify issues, develop/implement strategies, and resolve issues to lessen their overall impact,
• Complete work assignments within established timelines,
• Utilize and to develop computer skills, (use of systems and databases),
• Demonstrate the following to contribute to the overall success of the quality team: Effective communication and organizational skills, strong work ethic, interpersonal, learning / adaptability skills.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

To Apply:

Upload a cover letter, resume, and three professional letters of reference.

Complete information must be provided for your request to be considered . Documentation supporting your eligibility may be required at any time during the application and hiring process.

For additional questions, please contact Teddi Castillo at 816-889-3464 or Teddi.Castillo@dmh.mo.gov

The State of Missouri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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• State of Missouri

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