Asset Planning Senior Process Analyst

Position Description

Are you a highly analytical and process-oriented professional passionate about leveraging data to drive strategic decision-making? Do you thrive in a collaborative environment and enjoy leading complex projects? If so, Tacoma Water has an exciting opportunity for you!

As our Asset Planning Senior Process Analyst, you will play a pivotal role in supporting the organization's mission by enabling the processes that empower data-driven decisions for the Tacoma Water Asset Management program. You will be instrumental in planning and coordinating complex cross-functional business process improvements, ensuring leadership has the critical information needed for informed capital and O&M decisions within our ongoing infrastructure portfolio planning. This position requires an exceptional ability to conduct in-depth analysis, develop compelling data visualizations and communications, and effectively facilitate change efforts to strategically manage our vital water assets.
To be successful in this role, you must have a strong ability to think critically and synthesize complex technical information. You will be able to communicate effectively with diverse audiences and thrive in a collaborative environment. You will bring a growth mindset to your work and demonstrate 360-degree leadership when the situation calls for it.

Key Responsibilities:

Process Improvement and Documentation:

• Execute complex cross-functional business process improvement projects to enhance asset management functions across the Water utility.
• Map current and future-state workflows with precision using tools such as Lucidchart or Visio.
• Conduct insightful interviews, surveys, and observations to gain a deep understanding of existing workflows, identify inefficiencies, and pinpoint areas for improvement.
• Prepare comprehensive reports and effectively communicate project findings and recommendations to senior leadership.
• Develop engaging training materials and actively facilitate change management activities to ensure successful adoption of new processes.

Communication and Research:

• Design and develop clear, impactful communication tools, dashboards, and templates that not only present data but tell the evolving story of our assets and our journey, highlighting challenges, strategies, and successes in a way that resonates with senior leadership and cross-functional teams.
• Lead and actively participate in efforts to effectively communicate asset management initiatives, progress, and key performance metrics throughout Tacoma Water.
• Conduct thorough research on industry-leading tools, best practices, and innovative asset management strategies, providing insightful analysis and actionable recommendations to the Asset Planning Manager.

Strategic Asset Information Management:

• Collaborate closely with System and Asset Planning staff and cross-functional teams to proactively identify and resolve asset information inconsistencies, errors, and duplicate entries.
• Define and enforce asset information quality rules and validation processes for data accuracy and reliability.
• Conduct routine audits of asset information and related processes to maintain data integrity and process adherence.
• Proficiently utilize tools such as Tableau, PowerBI, Smartsheet, GIS, and SAP to analyze complex datasets, identify significant trends, and develop effective methodologies to enhance operational efficiency.

Qualifications

Minimum Education*
Bachelor's degree in public or business administration or directly related field

Minimum Experience*
4 years of progressively responsible analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

Desired Qualifications

• Proficiency in Tableau, Smartsheet, and data management
• Institute of Asset Management Certification
• Knowledge of Lean Principles

Knowledge & Skills

Core Competencies

Manages Ambiguity
Operating effectively, even with things are not certain or the way forward is not clear.

Builds Networks

Effectively building formal and informal relationship networks inside and outside the organization.

Manages Complexity

Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Process

Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Selection Process & Supplemental Information

This recruitment is being managed by Joanna Hambrick; if you would like to be notified of similar opportunities or stay connected with things going on at Tacoma Public Utilities and the City of Tacoma, connect with me on LinkedIn !

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 before 4pm on the closing date of this posting.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 5/12/2025 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

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