Network Operations Supervisor

Job Location:

• The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

Why you’ll love this position:

The purpose of a Network Operations Supervisor is to report to the State Data Centers' Network Operations Manager. It is your responsibility for overseeing the day-to-day operations of a Network Operations Center (NOC), including monitoring network performance, identifying and resolving network issues, managing a team of network technicians, and ensuring smooth network functionality by providing technical guidance and leadership to their team; essentially acting as the leader in maintaining network stability and resolving problems within the NOC.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD), Network Operations Center (NOC).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

Key responsibilities of a Network Operations Supervisor:

• Team Leadership: Managing a team of network technicians, assigning tasks, providing technical support, and coaching team members.
• Incident Management: Managing network incidents, coordinating response efforts, escalating critical issues to appropriate stakeholders, and documenting incident resolution.
• Capacity Planning: Analyzing network usage trends and proactively planning for future network capacity requirements.
• Performance Reporting: Generating reports on network performance, identifying areas for improvement, and presenting findings to management. Creating and interpreting system reports that reflect case-related statistics.
• Security Management: Collaborating with security teams to ensure network security best practices are implemented and monitored.
• Change Management: Overseeing network changes and upgrades, ensuring proper documentation and change control procedures are followed.
• Network Monitoring: Actively monitoring network performance metrics, identifying potential issues through alerts and alarms generated by network monitoring tools.
• Troubleshooting: Diagnosing and resolving network problems, including troubleshooting issues related to routing, switching, firewalls, and network connectivity.
• Other duties as assigned.

• Reliability, self-motivated, attention to detail, ability to research and troubleshoot hardware and software issues, plus experience evaluating network performance.
• Ability to learn new technological skills, to interpret and apply standards, policies, procedures, follow verbal and written instruction, and understand technical documentation.
• Ability to work with a team to develop and implement procedures and best practices.
• Knowledge of staff mentoring and coaching techniques with the ability to use that knowledge to mentor, train, and assist other team members.
• Ability to plan, organize, think critically, problem solve, make decisions, recommend solutions, multi-task, and prioritize assignments to meet required deadlines.
• Must also have the ability to communicate effectively and maintain working relationships with management, coworkers, and customers.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

In addition to those identified in the previous level: Ability to handle multiple tasks, prioritize, meet critical deadlines, and schedule work. Ability to develop technical skills, mentor, and coach, staff. Ability to communicate with customers, staff, vendors, and management.

The classification for this position is Network Operations Supervisor ; click for more information.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

If you have questions, please contact: ITSDRecruiting@oa.mo.gov

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• State of Missouri

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