What You'll Be Doing

Are you interested in helping Veterans? If yes, this is the opportunity for you!

The Veteran Services Division is looking for an awesome Veteran Services Officer (VSO). The Veterans Services Officer will assist veterans, veteran spouses and their dependents identify and apply for benefits earned through their military service. Benefits include, but are not limited to, disability compensation, pension, medical assistance, education scholarships, burial and/or transportation assistance.

Essential functions:

• Conduct client/claimant interviews
• Develop Claims for submission to the Federal Veteran's Affairs Administration
• Maintain Records for Follow-up and/or Statistical Analysis
• Assist veterans and veteran families answer basic questions over the phone and/or email, working the VSO front desk and/or assisting the Customer Services Representative with administrative duties
• Position(s) may perform other duties in addition to the above as assigned by management

About Our Team

Wake County’s Department of Housing Affordability and Community Revitalization goal is to ensure that quality affordable housing is available and accessible for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include: Community Revitalization, Development Financing, Homeless and Prevention Services, Emergency Shelter, Support Services and Permanent Supportive Housing.

The Basics (Required Education and Experience)

• Bachelor's degree
• One year of experience working with military or veterans’ services
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience with Veterans Benefits and Laws
• Coordination with VA representatives, healthcare providers and community partners to resolve issues for veterans efficiently
• Experience in veteran advocacy across legal, administrative and hearing environments, including (Board of Veterans’ Appeals) hearings
• Proficient in building relationships through outreach with local veteran organizations, government officials and community partners

How Will We Know You're 'The One'?

• Ability to assimilate information, decide and recommend the best course of action for each individual case
• Ability to facilitate request through the state NCDVA and federal VA offices
• Solid relationship building skills
• Excellent verbal and written communication skills in local language
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms and other office procedures and terminology
• Knowledge of human behavior and performance; individual differences in ability, personality and interests; learning and motivation; psychological research methods and the assessment and treatment of behavioral and affective disorders
• Stay current on knowledge of federal and commercial healthcare market dynamics and trends

About This Position

Location: Northrn Regional Center Wake Forest, NC 27587

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 23.57 - 37.00

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/21/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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