Social Service Information Systems Analyst

The Position

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
The Business Systems Application Support Division, located in Pleasant Hill, is a dynamic, cross-functional team dedicated to supporting the systems within the Employment and Human Services Department. We provide direct support to the State, Consortium, and County systems, as well as in-house applications, ensuring that all users receive timely and efficient assistance. By joining our team, you will play a crucial role in the systems development life cycle, from planning to maintenance. You will collaborate with a dedicated team of professionals to solve technical and business challenges and gain exposure to a variety of applications and technologies in a fast-paced environment.

Employment and Human Services Department is recruiting to fill two (2) positions for a Social Service Information Systems Analyst.

This is an entry level class in the Social Service Information Systems Analyst series. Under general direction, gathers requirements, evaluates and analyzes, provides assessments and recommendations, designs, tests, implements, maintains and supports business and operational systems using structured techniques and methodology; organizes activities and coordinates projects from the initial fact-gathering through post- implementation; and performs related work as required.

We are looking for someone who:

• Detail-Oriented: Able to identify potential issues and discrepancies in systems and meticulous when handling data integrity, security, and system configurations
• Problem-Solver: Capable of troubleshooting issues and identifying effective solutions
• Adaptable: Able to adjust to changing priorities and evolving system requirements
• Customer-Focused: Committed to providing excellent support and service to users
• Collaborative: Works well with team members, stakeholders, and external partners
• Tech-Savvy: Has an interest in learning and applying new technologies
• Analytical Thinker: Able to evaluate processes and suggest improvements for efficiency

What you will typically be responsible for:

• Providing daily direct application support to staff and addressing technical issues
• Assessing inquiries, needs, and problems from users and other entities
• Writing, updating, and publishing technical processes and instructional materials
• Administering system security access and ensuring compliance with policies
• Troubleshooting application issues and identifying potential solutions
• Implementing system enhancements and managing data transmission for cross-system impacts
• Analyzing data to maintain integrity and accuracy within supported applications
• Collaborating with teams to develop solutions for State mandates and system-related issues

A few reasons you might love this job:

• You enjoy solving problems and helping users navigate technical challenges
• You appreciate a role that involves both technical work and customer service
• You will have the ability to engage with diverse stakeholders and provide services that support and protect children, adults, families, and the elderly
• You will be part of a supportive environment with a strong and dedicated team
• You will be part of a collaborative team where teamwork is highly encouraged and supported

A few challenges you might face in this job:

• Managing multiple urgent technical issues that require immediate attention
• Adapting to evolving policies and system changes mandated by the State
• Troubleshooting complex issues with limited information
• Coordinating with multiple stakeholders across different levels of government and agencies
• Ensuring data accuracy and system security while maintaining accessibility for users

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Reading Comprehension: Understanding and using written information
• Professional & Technical Expertise: Applying technical subject matter to the job
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness

Read the complete job description here: Class Spec Details (governmentjobs.com)

The eligible list established from this recruitment may remain in effect for six months.

Minimum Qualifications

License Required: Possession of a valid California Motor Vehicle Operator's License. Out of state valid motor vehicle operator's license will be accepted during the application process.

Education: Completion of 60 semester or 90 quarter units from an accredited college or university which included 15 semester or 22 quarter units in computer science, information systems or a closely related field.

Experience: Either: (1) Eighteen months of full-time experience, or its equivalent, in the analysis, design and implementation of computer systems and procedures; or (2) Eighteen months of full-time experience providing social services systems support which included direct responsibility for system trouble shooting and problem resolution.

Substitution for Education: Possession of a certificate in Business Analysis, Database Systems design, analysis or administration; Management Information Systems, Systems Management or a related field requiring minimum coursework of a minimum of 20 semester units, granted by an accredited college, university or professional association and additional 12 months of qualifying experience may be substituted for the required education; or additional qualifying experience in the analysis, design and implementation of automated systems and procedures may be substituted for the required education on a year-for-year basis.

Desirable Qualifications:

• Experience in application support, business analysis, or system administration.
• Knowledge of database management and data integrity best practices.
• Knowledge or experience working with the systems development life cycle, from planning to implementing and maintaining.
• Knowledge or experience working with data analysis and reporting tools such as SQL, Tableau, or BusinessObjects.
• Strong communication skills, both written and verbal.
• Ability to analyze and document technical processes effectively.
• Experience working in a government or human services environment is a plus.

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Virtual Oral Interview: Candidates who possess the minimum qualifications will be invited for a virtual oral interview. This will be an online, on-demand interview in which you will record your responses for raters to evaluate at a later date. In the interview, candidates must achieve an overall passing score of 70% or higher. The interview will measure candidates' competencies as they relate to the Social Service Information Systems Analyst classification. These may include but are not limited to: Reading Comprehension, Professional & Technical Expertise, Attention to Detail, Oral Communication, Customer Focus, and Teamwork (Weighted 100%) The online interview will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to participate in the online interview, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at flor.robb@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 4/3/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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