Temporary - Business Process Specialist

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

• None.

Notes to Applicants
Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered.

Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

• Detailed, complete Employment Application is required to help better evaluate the applicant’s qualifications - minimum and preferred as noted on the job posting. Incomplete applications will be disqualified.
• You must use “N/A” for fields that are not applicable.
• Employment history dates must include month and year as well as the name and contact information for the supervisor and/or human resources department.
• Verification of employment history dates on resume should match online Employment Application.
• Starting salary will be based on overall relevant experience from youremployment application, not your resume or cover letter.
• Please note that Austin Municipal Court may close the job posting at any time after 7 days from the date of the initial advertisement.

Additional Information:

Please note that supplemental question responses will be utilized in determining if you are selected to move forward in the hiring process.

Skills assessments may be used to determine selection for interview process after initial applicant review.

CBI :
If selected as top candidate for this position you must pass a Criminal Justice Information Systems ( CJIS ) fingerprint-based background check to be hired and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Hybrid Work Environment:

The City of Austin Telework Program is designed to empower employees and leaders to establish hybrid work arrangements that promote high levels of performance and engagement. The City of Austin has an established work arrangement under which an employee is scheduled to work at least 2 days per week at their designated worksite.
Pay Range
$29.23 - $36.54 per hour
Hours
Monday-Friday; 8:00 AM-5:00 PM
Telework will be available after initial training period.
Job Close Date 03/31/2025 Type of Posting External Department Downtown Austin Community Court Regular/Temporary Temporary Grant Funded or Pooled Position Grant Funded Category Professional Location 505 Barton Springs Rd Austin, TX 78704 Preferred Qualifications

• Experience with planning, researching, developing, and implementing strategies and programs
• Ability to engage with a wide range of, subject-matter experts, stakeholders, digital specialists and the public to determine the best approaches to a problem
• Knowledge of project management and design methodologies, including expertise in determining when and how to use specific approaches, deliverables, and facilitation methods
• Experience planning, conducting, and analyzing qualitative user research
• Experience working with individuals impacted experiencing homelessness and/or individual impacted by the criminal justice system
• Ability to be onsite at least twice a week.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. Develops and maintains databases to support data analysis and research findings for business projects. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements. Writes reports that summarize findings, data collection techniques, implementation options, etc. Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status. Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives. Facilitates and documents meetings, action items, and processes using flowcharting methodologies. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The Business Process Specialist position requires: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Please describe your experience with planning, researching, developing and implementing strategies and programs.
(Open Ended Question)
* Please describe your ability to engage with a wide range of subject matter experts, stakeholders, digital specialists and the public to determine the best approaches to a problem.
(Open Ended Question)
* Please describe your knowledge of project management and design methodologies, including expertise in determining when and how to use specific approaches, deliverables and facilitation methods.
(Open Ended Question)
* Describe your experience planning, conducting, and analyzing qualitative user research.
(Open Ended Question)
* Please describe your experience working with individuals impacted by homelessness and/or individuals impacted by the criminal justice system.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Optional Documents

• 

• City of Austin

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