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Job Description
POSITION EXPECTATIONS
The Security Dispatcher will maintain an efficient Control Center for the safety and security of all individuals on property. This position is responsible for the text and voice-based emergency notification announcements including evacuations and will be the liaison with Convention Services Managers (CSM) for show requirements, client and contractor needs, LVCVA partner and ambassador service calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Coordinates all emergency response to the LVCVA for crime, injuries, illnesses or catastrophic situations.
- Responds and dispatches all text and voice-based emergency notification announcements up to and including evacuations.
- Address show requirements, client needs, LVCVA partner and ambassador service requests.
- Administers and maintains all LVCVA ambassador and partner badges and access.
- Receives and screens a variety of phone calls and visitors.
- Prioritizes customer service in order of radio, telephone and in-person.
- Maintains lost and found property.
- Maintains multiple PC and software applications
- Multi-tasks and performs other duties as assigned.
- Performs other duties and projects as assigned.
EDUCATION AND SKILLS- Minimum high school diploma or GED
- Type minimum 35 wpm (confirmed)
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Ability to work varied shifts, including nights, weekends, and holidays
- Ability to support and respect the various cultural and ethnic values, behaviors, beliefs, and attitudes of a diverse workplace
CERTIFICATIONS/LICENSES/REGISTRATIONS
Must have a valid Nevada driver’s license at the time of appointment and maintain it during employment.
POSITION COMPETENCIES
CORE COMPETENCIES (REQUIRED)
Integrity/Trust
Specific Job Knowledge
JOB SPECIFIC COMPETENCIES (ADDITIONAL SIX REQUIRED)
Adaptability
Communication
Computer Skills
Judgement
Patient
Teamwork
CUSTOMER SERVICE EXPECTATIONS
This position is expected to be the direct contact for all individuals on property and their requests. This interaction requires world class customer service at all times.
SAFETY EXPECTATIONS
At the LVCVA, safety is everyone’s job. All ambassadors are expected to demonstrate a comprehensive knowledge of safe work practices and to comply with established rules, policies, procedures and regulations. In addition, all ambassadors are responsible for eliminating and reporting hazards and incidents. We manage an environment that is safe for all and where tools, guidance and personal involvement are key to our success.
DIVERSITY EXPECTATIONS
Inclusion and the embodiment of not only tolerance but a genuine appreciation for a diverse workplace is an essential element of the LVCVA’s culture. Supporting and respecting the various cultural values, behaviors, beliefs and attitudes leads to successful ambassador relations and business results. All levels of supervision are expected to ensure diversity is practiced and is a managing strength in their operation. All levels of ambassadors are expected to respect and support diversity in the workplace.
PHYSICIAL DEMANDS
The physical demands are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The individual in this position must be able to work in a typical office setting, use standard office equipment, including a computer, ability to read printed materials and a computer monitor, and ability to communicate in person or over the telephone. Must occasionally lift and/or move up to 25 pounds.
The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com
BARGAINING BENEFITS
Total compensation at the Authority consists not only of the salary paid, but also of the various benefits offered, such as group health and life insurance and retirement plan. Depending on the type of insurance selected, adding these benefits increases an employee's total compensation from between 30 to 40 percent.
NEVADA PERS RETIREMENT PROGRAM- 100% employer paid
NO SOCIAL SECURITY TAXES WITHHELD
INSURANCE - 100% Employer Paid- Medical/Dental/Vision/Rx Insurance (employees and dependents)
- Basic Life Insurance - $15,000
- Long-Term Disability (LTD) Insurance
VOLUNTARY INSURANCE - Employee Paid- Life Insurance
- Supplemental Insurance
- Long-Term Care Insurance
PERSONAL TIME OFF
PTO will accrue per pay period. The accrual rates are:- 5+ but 10+ Years = 10 hours/pay period
PAID HOLIDAYS- 13per year, includes birthday
ANNUAL STEP INCREASE- Anniversary of hire date - 4%
DEFERRED COMPENSATION (IRS Section 457)
OTHER
Employee Assistance Program -
ABOUT THE COMPANY
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The Las Vegas Convention and Visitors Authority (LVCVA)
Show moreThe Las Vegas Convention and Visitors Authority (LVCVA) is charged with marketing Southern Nevada as a tourism and convention destination worldwide, and also with operating the Las Vegas Convention Center. With nearly 150,000 hotel rooms in Las Vegas and more than 11 million square feet of meeting and exhibit space citywide, the LVCVA's mission centers on attracting ever-increasing numbers of leisure and business visitors to the area. For more information, go to www.lvcva.com or www.visitlasvegas.com.
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