Area Coordinator (Student Services Professional II), Department of Housing and Residential Education

Job Summary

Under the general supervision of the Associate Director for Residential Education, the Area Coordinator will monitor a designated residential community and provide lead work direction to 12-15 Resident Assistants and other DHRE student leaders. The position is a full-time, live-on, professional who will live in a campus apartment and serve as part of the Residential Education team. The position will involve assisting with the educational development of 400-600 campus students, recommending solutions for student development and community initiatives, crisis management; student leadership, academic success; and student mentorship.

Duties and Responsibilities

• Act as the primary advisor to the Village Council.
• Foster an inclusive and engaging community environment within the campus.
• Support students in navigating roommate relationships in residence halls or apartments.
• Provide guidance and resources to help students access on- and off-campus support services.
• Attend general assembly and executive board meetings.
• Maintain regular meetings with Village Council executive board members.
• Promote and support the RHA and Village Council by attending and engaging in events and programs.
• Serve as the initial point of contact for residents regarding roommate concerns, behavioral issues, academics, and other challenges.
• Address community-related matters such as roommate conflicts and respect issues by assessing situations and providing appropriate resolutions and resources.
• Oversee and adjudicate conduct violations within a designated area and ensure follow-through on sanctions in an educational framework.
• Provide crisis intervention and support for students, staff, and parents in emergencies, collaborating with CAPS, the Student Health Center, University Police, and other relevant offices.
• Clearly communicate student rights, responsibilities, and behavioral expectations.
• Advise and assist Resident Advisors in matters related to student conduct.
• Monitor incident reports and maintain sanction records in the judicial database.
• Enforce University and DHRE policies effectively.
• Supervise and provide direction to Resident Assistants, Academic Mentors, and Front Desk Assistants.
• Participate in the recruitment and selection of Student Leaders.
• Lead and contribute to Student Leader training programs and ongoing professional development sessions.
• Guide staff in daily operations, training, programming, academic support, and community development.
• Oversee administrative tasks such as student conduct management, room changes, check-in/check-out procedures, and event planning.
• Assist in reviewing and updating Residential Education initiatives.
• Conduct weekly staff meetings and bi-weekly check-ins with Resident Assistants.
• Establish office hours for accessibility to residents and staff.
• Ability to work late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity and to serve in professional on-call rotation.
• Perform other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Required Qualifications

• Working knowledge of the practices, procedures and activities of the program to which it is assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Obtain factual and interpretative information through interviews, reason logically.
• Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
• Advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly.
• Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications

• Experience working for a housing/residence life department preferred.

Compensation and Benefits:

Anticipated Hiring Range: $5,083 per month

Classification Salary Range: $5,083 - $7,228 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is April 3, 2025 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ .

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Advertised: Mar 20 2025 Pacific Daylight Time
Applications close: Apr 03 2025 Pacific Daylight Time

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• California State University, San Bernardino (CSUSB)

• (909) 537-4388

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