What You'll Be Doing

Are you passionate about helping individuals become self-sufficient and assisting families in your community? Here's your chance to make a direct impact!
The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.

In additional to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need. We have positions available at multiple locations.

The job duties of this important role include:

• Performing Duty Person responsibilities (respond to clients who walk in or call to see a worker) as assigned each month
• Assisting with the management of vacant caseloads as well as an assigned case load when there is a staff vacancy
• Responding to changes in situations from clients and child care providers and applying these changes to the client’s case per policy requirements
• Working closely with a variety of Wake County Health and Human Services employees from the Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis to better serve the needs of the diverse population
• Performing full case management, to include: processing initial application, recertification applications, and process changes submitted by client for all clients on caseworkers case load

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of job-related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two (2) years of experience as an Eligibility Caseworker in an Economic Services program (Child Care Subsidy, Medicaid, FNS, Energy, Work First)
• Associate or Bachelor's degree in human services or related
• Proficient in NC FAST and OnBase or with a document management software system

How Will We Know You're 'The One'?

• Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
• Excellent interviewing and assessment skills
• Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
• Ability to counsel clients in crisis situations, listening and responding appropriately Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
• Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
• Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software

About This Position

Location: HSC Departure Dr Raleigh, NC 27616

Employment Type: Regular

Work Schedule: Monday - Friday 8:15 am-5:15 pm

Hiring Range: $22.84-$27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: Posted Until Filled

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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