What You'll Be Doing

Wake County Information Technology is seeking a curious and strategic data analyst to work under the direction of the Chief Data Officer while directly supporting the newly established Behavioral Health Department. In this role, you will help leverage data to drive informed decision-making, assess the effectiveness of behavioral health programs, and support strategic planning efforts. You will serve as a thought partner to the Behavioral Health Department team, translating complex data into actionable insights. This position will work in the office approximately one day a week, with the flexibility to work remotely the remainder of the time.

This position will play a key role in the Familiar Faces Program, a special initiative focused on improving care coordination and outcomes for highly vulnerable individuals who frequently interact with behavioral health, criminal justice, and crisis systems. You will contribute to strengthening data-sharing efforts, ensuring key stakeholders have access to meaningful insights that improve access to appropriate resources.

Additionally, this position will support opioid settlement reporting and analysis, helping evaluate the impact of funded programs and ensuring accountability in addressing the opioid crisis. By collaborating with behavioral health leaders and community partners, you will help translate data into meaningful narratives that inform policy and resource allocation.

Primary Responsibilities Include:

• Develop and publish Power BI reports and dashboards that highlight the health needs of the community and illustrate the impact of behavioral health investments
• Work closely with the departmental business analysts and subject matter experts to understand the requirements and translate that into a reporting solution (include performance monitoring/evaluation)
• Provide clear, insightful interpretation of available data, enabling strategic planning and operational excellence
• Follow established guidelines and best practices for analytics development and data quality
• Assist with user testing and troubleshooting
• Recommend and create visualizations based on analytics best practices

Why This Role Matters
Behavioral health challenges impact individuals, families, and communities, and data is a powerful tool for driving meaningful change. This role ensures that Wake County’s behavioral health investments are guided by data-driven insights, helping to maximize their impact and improve outcomes for those in need. By analyzing trends, evaluating programs, and strengthening data-sharing efforts, you will play a critical role in shaping the future of behavioral health services in our community. Your work will directly support smarter resource allocation, greater accountability, and more effective solutions for addressing complex behavioral health needs.

About Our Team

We believe in the power of data to transform lives. Our team’s work supports data-driven decision-making across the county, ensuring that our residents benefit from innovative and effective services. Our culture is collaborative, forward-thinking, and grounded in a commitment to excellence. Our team members are our most valued asset, and we treat them as such with competitive salaries, a top-notch benefits package, tuition reimbursement, flexible schedules, telecommuting, and plenty of opportunities for career development and growth within the organization. We believe strongly that a good work/life balance helps people make better decisions, be more creative, and enjoy coming to work every day. If you thrive in a highly collaborative, fast-paced, supportive environment where people are encouraged to think outside the box, then you owe it to yourself to check us out. Learn how you can make a difference in your community as a member of Team Wake!

The Basics (Required Education and Experience)

• Bachelor's degree in Data Analytics/Science, Computer Science, Information Systems, Computer Engineering or related field
• Two years of experience in data science and analytics
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• 4+ years of experience in developing Power BI reports and dashboards
• 4+ years of experience with data analysis, visualization, and storytelling with data
• 4+ years of experience writing SQL queries
• Proven ability to develop robust reports and dashboards with Power BI, translating business requirements into functional data solutions
• Power BI Certification a plus
• Experience with ArcGIS or similar tools
• Familiarity with behavioral health systems, health outcomes analysis, or government services is highly desirable

How Will We Know You're 'The One'?

• Proficiency in DAX and working knowledge of Power Query
• Strong organizational skills and attention to detail
• Professional written and oral communication skills, with experience presenting complex ideas to non-technical audiences
• Knowledge of data management and optimization best practices
• Ability to translate business needs into technical specifications to design, build and deploy business analysis solutions
• Strong knowledge and experience writing and troubleshooting SQL queries and building Business Intelligence reports
• Ability to communicate and work with business subject matter experts and organizational leadership
• Ability to communicate technical information well, both written and oral, and make effective public presentations

About This Position

Location: WCOB Raleigh, NC USA

Employment Type: Regular

Work Schedule:

Hiring Range: 68,544 - 106,406

Market Range: 68,544.00 - 116,522.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/20/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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