IT Specialist (BRM/PMO)

Full-time position available with the General Services Department, Information Technology Division located at 1111 Locust Street
Salary Range: $5,794-$8,833/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed.
Application Deadline Date: March 27, 2025


Responsibilities

• Provides support for all aspects of the central IT division (ITD) customer service delivery process at the enterprise and departmental level for the city.
• Handles being both a departmental customer advocate and enterprise IT representative for planning, designing, prioritizing, procurement, implementation, and lifecycle management of the Information Technology Divisions services for departmental clients.
• Participates and when necessary, leads customer and enterprise technology approval processes for the acquisition and utilization of all IT related equipment/services, applications, networking, telecommunications, and systems
• Prioritizes requests for service enhancements and new technology implementations to ensure the most cost-effective business alignment of IT services for the city.
• Acts as the technology lead for ITD and departments when engaging in departmental or city leadership meetings and technology presentations.
• Develops business cases and overall project strategies including project planning, scope development, requirements gathering, contracting, writing RFP's and implementation for major efforts that satisfy the IT business needs of the assigned department(s).
• Provides coordination for and manages the formal IT governance process established by policy or internal process requirements to ensure all technology efforts meet city and client requirements.
• Understands the IT division and possess the skills to effectively communicate with multiple departments within the City to understand their technological needs.
• Acts as the main point of contact between IT and the departments.
• Works at a high level, to oversee the relationship between IT and City departments they support.
• Develops detailed project plans, including timelines, milestones, and resource allocation.
• Coordinates cross-functional teams to ensure project tasks are completed on schedule.
• Addresses challenges and resolve issues to keep projects on track.
• Tracks progress using Asana project management tools and performance metrics.
• Conducts regular status meetings and provide progress updates to stakeholders.
• Collaborates with stakeholders to identify and implement technology solutions.
• Prepares reports, presentations, and documentation on project status and outcomes.
• Facilitates decision-making by providing data-driven insights.
• Conducts post-project reviews to assess successes, challenges, and lessons learned.
• Supports process improvements, system integrations, and workflow automation.
• Recommends process improvements for future projects
• Tracks project milestones, manage documentation, and coordinate team efforts.
• Ensures IT solutions enhance business operations, reporting, and decision-making.

Qualifications

REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. Preference given to those with one of the following: proficiency in Asana or similar project management software, including task management, workflow automation, dashboard creation and team collaboration to drive project execution and efficiency, possesses a bachelor's degree in information technology, business administration, or a related field, knowledge of IT systems, software implementation, and data-driven decision-making, or a PMP certified.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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