Airport Operations Communication Specialist (Department of Aviation Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent. Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio.

Licenses or Certifications:

• Valid Texas Class C Drivers License.
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Notes to Applicants

POSITION OVERVIEW

This position answers emergency and non-emergency phone calls, determine the nature of the request, and take messages when necessary. Initiate, enter, and update Emergency Notification System during emergency and non-emergency situations. Initiate, enter, and update calls for service for Police, Emergency Medical Service, Fire, and Operations Security into Computer Aided Dispatch Computer System. Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices. Operate and monitor fire alarm systems for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist the Department of Aviation, Transportation Security Administration, Police, Fire, and EMS with their reports. Monitor security/emergency equipment/systems and closed-circuit television monitors; Report breaches of security to appropriate personnel. Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport. Record data to appropriate forms/logs. Search for data on multi-application computer systems. Operate/monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional alpha paging systems. Coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response. Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies.
Coordinate Investigations with other law enforcement entities and the Department of Aviation through CCTV management.

ASSESSMENT

A skills assessment will be required for this position.

DRIVER’S REQUIREMENT

This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

APPLICATION INFORMATION

• A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
• The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
• Resumes will not be used to qualify for the position and will not be used to recommend salary.
• Supplemental information or changes to your application will not be accepted after the job posting closes.
• The responses to the supplemental questions inquiring about experience should be reflected on your application.

VETERAN

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

ESSENTIAL PERSONNEL

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.

CRIMINAL HISTORY RECORDS CHECK

The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.

GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

LANGUAGE

Must have the ability to read, write, and fluently speak in English.

SHIFT INCENTIVE

Shift work includes shift differential incentive for evening and night shifts and weekends.

OVERTIME

Overtime may be required with or without notice.

WORK HOURS

Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS .
Pay Range
$25.74 - $30.50
Hours
Core Hours:
Sunday - Saturday 6:00 am - 2:00 pm
Sunday - Saturday 2:00 pm - 10:00 pm
Sunday - Saturday 10:00 pm - 6:00 am
rotation shifts and days off
Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.
Job Close Date 03/26/2025 Type of Posting Departmental Only Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location Austin Bergstrom International Airport (AUS) Preferred Qualifications Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary. Initiate, enter and update Emergency Notification System during emergency and non-emergency situations. Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System. Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices. Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport. Record data to appropriate forms/logs. Search for data on multi-application computer systems Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems. Coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response. Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies. Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and SecuritySystem management. Operate over head paging throughout the terminal and external buildings. Inspects facilities and ensures safe operating conditions via closed circuit television monitors.

Responsibilities- Supervision and/or Leadership Exercised:

• May perform training and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of airport operations.
• Knowledge of Federal, State and local laws.
• Knowledge of city practice, policy and procedure.
• Knowledge of safety practices and procedures.
• Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related security software.
• Skill in planning and organizing.
• Ability to quickly recognize and analyze irregular events.
• Ability to work with frequent interruptions and changes in priority.
• Ability to stay informed of airport operational and security issues.
• Ability to establish and maintain good working relationships with other city employees and the public
• Ability to train others.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited high school or equivalent. Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio. Do you meet this minimum requirement?

• Yes
• No

* Are you a current City of Austin Aviation employee?

• Yes
• No

* This position requires a Valid Texas Class C driver license. Do you have a Valid Texas Class C driver license or the ability to obtain within ninety (90) days of employment?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.

• I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment

* Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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