Business Process Consultant (APWA and Innovation)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Licenses or Certifications:
None
Notes to Applicants
In this role, you will help the Transportation and Public Works Department ( TPW ) complete innovative continuous improvement projects that align to the mission, vision, values, and goals of the department.

As a Business Process Consultant, you will:

• Lead stakeholders and employees in implementing continuous improvement methodologies and overall best management practices.
• Prepare recommendations for the implementation of new or revised policies, procedures, and process changes.
• Foster a culture of innovation by participating in and leading various projects, improvement sessions, after action reviews, and other meetings that result in the development of recommendations and implementation plans that enhances overall performance and customer satisfaction.
• Support the department in achieving its re-accreditation with the American Public Works Association ( APWA ).

This position is part of the Office of Performance Management, a team of internal consultants that deliver strategy, innovation, and data analytics services in TPW .

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.
Pay Range
$33.49 - $42.71

Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
*Hours may vary depending on departmental needs and initiatives.
Job Close Date 03/18/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd., Austin, Tx, 78741 Preferred Qualifications

• Experience leading or co-leading innovation / continuous improvement initiatives involving executives, managers, and staff.
• Experience designing, leading or co-leading, and facilitating effective meetings, workshops, or innovation design sessions involving diverse groups.
• Experience leading and/or supporting American Public Works Association, International Organization for Standardization ( ISO ) or other accreditation efforts.
• Experience planning for and meeting multiple deadlines, following up on action items, and communicating project statuses to stakeholders.
• Experience with the Microsoft 365 suite, including proficiency in Word, Excel, PowerPoint, and SharePoint.
• The ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Leads multiple process improvement teams Develops project work plans, project management and periodic assessment Facilitates the development of stakeholder analysis and communication plans for process improvement teams Identifies, collects, and researches to complete data analysis Makes recommendations to project teams and recommends organizational change utilizing appropriate talent Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets Develops and improves models and methodologies for the department Reviews and critiques the work of functional team staff Communicates project and program information to all levels of the organization

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Consultant position are Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years’ experience related to the job. Do you meet these minimum qualifications?

• Yes
• No

* Briefly describe how you meet the minimum qualifications and educational requirements.
(Open Ended Question)
* Please describe your experience leading and/or supporting accreditation efforts such as American Public Works Association (APWA), International Organization for Standardization (ISO) or other, working cross departmentally, with multiple levels of the organization.
(Open Ended Question)
* How did you hear about this opportunity? Example: Job board (please specify), Career Fair (please specify), 3rd party recruiting firm, etc.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• yes
• No

* All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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