IT Solutions Architect

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field.
• Experience may substitute for education for up to four (4) years.
• Graduation with a Master’s degree from an accredited college or university in a related field may substitute for two (2) years of experience.

Licenses and Certifications Required:
None.
Notes to Applicants
Position Overview:
The Wireless Communication Services Division, part of the Communications and Technology Management Department, is seeking an IT Solutions Architect to join the core team for the Greater Austin Travis County Regional Radio System ( GATRRS ). The ideal candidate has a passion for solution design based on ITIL standards and an in-depth understanding of IT infrastructure, cloud computing, telecommunications (including RF systems), and enterprise-level systems.

The IT Solutions Architect will be responsible for designing and implementing scalable, reliable, and secure IT solutions that meet the business requirements of the GATRRS environment. This role requires a strategic thinker with hands-on technical expertise who can translate business needs into technological solutions while overseeing the technical aspects of projects from inception to completion. Note that this position supports 24-hour radio network operations, requires on-site work, and may allow for remote work based on business needs. A criminal background investigation is also required for this role.

Primary Duties:
- Ensure compliance with security policies and procedures, adhering to local, ITIL , and NIST security standards.
- Administer and architect end-to-end solutions, including networks, broadband, security systems, virtualization platforms, Astro P25 RF system, radio programming applications, and SQL database optimization.
- Ensure solutions are compliant with Federal, State, and local radio communications interoperability coordination.
- Troubleshoot advanced systems, topologies, and storage while supporting critical customers in a utility environment.
- Provide project oversight and risk management to identify potential risks and vulnerabilities, offering infrastructure planning and design input.
- Offer leadership and guidance to junior team members through motivational and collaborative skills.
- Other duties as assigned, this is not an all inclusive list of duties.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Skills Assessment(s) may be required as part of the recruitment process.

Essential Employee:
This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery.
Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.

Pay Range
$39.49 - $53.90

Hours
Standard business hours, may require hours outside schedule, and on-call.
Onsite presence required.
Job Close Date 03/18/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1006 Smith Road, Austin, Texas Preferred Qualifications

• Expertise and demonstrated knowledge designing solutions for a scalable and highly available environment across multiple data centers and customer sites in a large enterprise.
• Experience in designing a complex solution that adheres to local IT architecture guidelines ( ITIL , NIST , CISA ), firewall policies, and network diversity while effectively collaborating with vendors and ISPs.
• Experience in analyzing and identifying solutions to resolve issues affecting the high availability communication systems, including enterprise and broadband networks, budget, ISP connectivity, and radio frequency (RF) networks.
• Experience and demonstrated knowledge in implementing disaster recovery and fault-tolerant solutions, as well as documenting a comprehensive disaster recovery plan for networks and systems.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Promotes digital business initiatives and identifies potential impact on the City’s critical financial metrics and economic architectures. Supports business and technology innovation that drives the City’s objectives. Engages key business stakeholders and product managers to facilitate both strategy and innovation planning. Collaborates with stakeholders involved in digital strategy and digital innovation to develop an IT investment roadmap. Creates deliverables that illustrate how to strategically move the business forward. Works with enterprise architects and key organizational stakeholders to define a strategic plan for leveraging integrated architecture as part of the enterprise architecture. Participates in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development. Provides strategic consultation to product managers in defining or designing business capabilities, processes, functions and organizational structures, as well as in researching, identifying and internally marketing, selling and enabling technologies based on business and end-user requirements. Participates in enterprise architecture development, including business architecture, information architecture, application portfolio and technical architecture, and champions the balance of flexibility and risk. Facilitates agreement on organizational work models and processes to meet business requirements. Seeks ways to apply new technology to, and reuse existing technology for, business processes. Researches and provides information on technical trends and competitors’ practices relevant to assigned products and value streams.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business architecture tools and techniques, including strategy on a page, strategic planning, business model canvas, disruptions and trends, balance scorecard, economical modeling, risks and interdependencies, process models, business capability modeling, ecosystems modeling, customer and user profiling, journey maps, and human-centric design.
• Knowledge and understanding of different types of business and operating models (existing, new, emerging and hybrid).
• Knowledge of existing, new and emerging technologies and being able to practically incorporate them into new business designs and business models.
• Knowledge of architecture methodologies (e.g., SABSA , Zachman, TOGAF ) and modeling languages (such as UML and ArchiMate).
• Knowledge in all aspects of designing and constructing business processes, functions and organizational structures.
• Knowledge of facilitation and organization change management.
• Skill in analytical and conceptual skills and proven ability to create original concepts and theories for a variety of projects.
• Knowledge of finance, accounting, valuation and metrics development.
• Skill in statistical and information analysis.
• Skill in financial analysis, architecture evaluation, solutions delivery orchestration, project management, road mapping, risk management, interdependency management, agile methodologies, information security, cloud computing infrastructure, data architecture skills.
• Ability to be organizationally savvy, understanding of the political climate of the City and how to navigate obstacles and politics.
• Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.
• Ability to communicate, influence and persuade - both business and IT leaders as well as peers.
• Ability to adapt to rapidly changing technology and apply it to business needs.
• Ability to establish and maintain a high level of customer trust and confidence.
• Ability to work effectively in a team environment and lead cross-functional teams, with the proven ability to work effectively with diverse stakeholders.
• Ability to leverage intellectual curiosity to inform solutions and innovate.
• Ability to take responsibility for personal growth and acquire strategies for gaining new knowledge, behaviors and skills.
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The IT Solutions Architect position requires graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education for up to four (4) years. Graduation with a Master's degree from an accredited college or university in a related field may substitute for two (2) years. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* Expertise and demonstrated knowledge designing solutions for a scalable and highly available environment across multiple data centers and customer sites in a large enterprise.
(Open Ended Question)
* Describe your experience designing a complex solution that adheres to local IT architecture guidelines (ITIL, NIST, CISA), firewall policies, and network diversity while effectively collaborating with various vendors and ISPs.
(Open Ended Question)
* Describe in detail your experience analyzing and identifying solutions to resolve issues affecting the high availability communication systems, including enterprise and broadband networks, budget, ISP connectivity, and radio frequency (RF) networks.
(Open Ended Question)
* Describe in detail your experience and demonstrated knowledge implementing disaster recovery and fault-tolerant solutions, as well as documenting a comprehensive disaster recovery plan for networks and systems.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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