Business Services Analyst

Position Description

Drive Operational Excellence and Financial Accuracy in our Customer Experience and External Affairs Department (CXEA) !

Are you a data-driven professional with a keen eye for financial analysis and a passion for optimizing business operations? Do you excel at leveraging financial data to inform strategic decisions and improve efficiency? If so, we are seeking a talented Business Services Analyst to join our team.

In this crucial role, you will be responsible for providing critical financial support to our Customer Services division, including budget analysis, procurement and contract management, and financial reporting. You will also play a key role in streamlining operational processes and ensuring the efficient utilization of resources.

Responsibilities Include:

• Procurement Management:
  • Serve as lead to financial assistants regarding procurement and budget matters. Conduct training, direct and review work, and provide guidance and suggestions for improvement.
  • Support and manage procurement processes, ensuring compliance with organizational policies and procedures.
  • Guide and advise staff on complex solicitation options such as waivers, cooperative purchases, and direct negotiation, and the development of sourcing requests.
  • Document and communicate development, progress, execution, and close out processes for solicitations and contracts.
• Financial Analysis & Reporting:
  • Collect, organize, and analyze budget and procurement data, developing comprehensive financial reports using Excel, SmartSheet, Tableau, and other relevant tools.
  • Track and monitor departmental expenditures, identifying trends and variances, and providing recommendations for cost optimization.
  • Assist in the development and management of the Customer Services' biennial budget.
• Operational Efficiency & Process Improvement:
  • Assist with the development, tracking, and reporting of departmental goals, ensuring alignment with financial objectives.
  • Assist with internal process documentation and make recommendations for improving business processes and policies, with a focus on financial efficiency.
  • Conduct research to assist with the development and documentation of new business processes and policies, with a strong financial lens.
• Technology & Systems Management:
  • Support/lead mobile device management and similar projects, including financial tracking and reporting.
  • Serve as a resource for SharePoint/O365, managing the site and ensuring effective data management.
  • Provide guidance regarding travel, training, and reimbursements, ensuring compliance with financial policy.

Qualifications

Minimum Education*
Bachelor's degree in public or business administration or directly related field

Minimum Experience*
2 years of analytical and/or program coordination/management work in area related to assignment

*Equivalency: 1 year of experience = 1 year of education

Desired Qualifications

• Experience with SAP, Ariba, SmartSheet, and/or Tableau

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position.

Applications will be reviewed as they are received for interview consideration.

Reference checks will be conducted on final candidates and appointment is subject to passing a background check.

Communication from the City of Tacoma:
We primarily communicate via e-mail during the application process. E-mails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk e-mail folders.

If you have any additional questions regarding this position, please contact the Human Resources Department at 253.591.5400 prior to 4pm on the date of this posting closing.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 3/24/2025 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

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