Business Intelligence Consultant

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools.
• Graduation with a Master’s degree from an accredited college or university may substitute for up to two (2) years of the required experience.

Licenses and Certifications Required:
None.
Notes to Applicants
The mission of the Customer Insights & Solutions Division is to elevate the experience of Austin Water customers through innovative, intelligence-driven initiatives and the enhancement of existing customer interaction methodologies.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.

If you are selected for hire:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
• If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
• Must be able to travel to other City of Austin work locations, as needed

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.
Pay Range
$33.49 - $42.71
Hours
8:00 a.m. - 5:00 p.m.
Monday-Friday - hours may vary, hybrid may be available
Job Close Date 03/24/2025 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th St., Austin , TX Preferred Qualifications
Preferred Experience:

• Experience with and thorough understanding of Business Intelligence software systems, processes, and methodologies.
• Experience performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects.
• Experience developing User Acceptance Testing ( UAT ) plans and leading UAT events.
• Experience developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas.
• Experience facilitating and functioning as a liaison between business and technical units.
• Experience leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Analyzes business and functional requirements and translates these requirements into robust, scalable, and operable solutions. Collects, analyzes, and shares data to help business teams drive improvement in key business metrics, customer experience, and business results. Utilizes database and web application technologies to design, develop, and evaluate innovative business intelligence tools and automated reports. Designs, develops, and tests BI solutions such as databases, data warehouses, queries and views, reports, and dashboards. Performs conversions, imports, and exports of data within and between internal and external software systems. Merges BI platforms with enterprise systems and applications and documents new and existing models, solutions, and implementations. Enhances the performance of BI tools by defining data to filter and indexes. Troubleshoots BI tools, systems, and software. Troubleshoots reported data loads or reconciliation inconsistencies in conjunction with the sites for data models and/or reports. Tracks, monitors, and analyzes performance and production issues, and implements improvements. Supports and helps manage external resources, such as service providers and vendor support and participates in vendor evaluations. Maintains the quality of Metadata Repository by adding, modifying, and deleting data. Provides input to the development of data/information quality metrics. Tracks and reports on issues and enhancement requests for the business in a timely manner. Analyzes and tests new releases/versions of software. Designs and delivers end-user training and training materials. Trains users to transform data into action-oriented information and to use that information correctly.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of reporting analysis, design, and programming principles as well as knowledge of multiple industry standard reporting tools such as Crystal and Business Objects.
• Knowledge of industry standard database systems such as MS, SQL , and Oracle.
• Knowledge of Software Development Life Cycle ( SDLC ) and Information Technology Infrastructure Library ( ITIL ) concepts.
• Knowledge of release, change, configuration, and incident management.
• Knowledge of industry reporting techniques and developing and maintaining interactive reports.
• Knowledge of relational data modeling and relational database design.
• Knowledge of standard industry ERP technologies such as SAP .
• Knowledge of business operations as well as one or more business functional areas.
• Skill in data analysis and data mining.
• Skill in identifying and solving system and application problems.
• Skill in coordinating work projects and providing technical assistance.
• Skill in preparing data structures, flowcharts, and logic flow diagrams.
• Skill in applying migration procedures.
• Skill in analyzing and meeting the data processing needs of users.
• Skill in working with people of varying technical abilities in a team environment.
• Skill in training groups on reporting standards.
• Skill in analyzing major system reporting problems and applying appropriate solutions.
• Skill in actively participating in functional unit testing, integration testing, stress testing, systems testing, and user acceptance testing.
• Ability to learn City specific and industry standard reporting tool sets.
• Ability to explain complex technical information in business terms and communicate clearly and effectively both verbally and in writing.
• Ability to support and work with Business Intelligence/Data Warehousing environments.
• Ability to establish and maintain effective working relationships with City staff and the general public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor's degree from an accredited four (4) year college or university with major coursework in a related field, plus five (5) years of relevant experience in consultation and the utilization of BI tools. Graduation with a Master's degree from an accredited college or university may substitute for up to two (2) years of the required experience. Do you meet these requirements?

• Yes
• No

* How many years of professional experience do you have facilitating and functioning as a liaison between business and technical units?

• Less than one (1) year
• One (1) to three (3) years
• Three (3) to five (5) years
• Five (5) or more years

* How many years of professional experience do you have utilizing Business Intelligence software such as Power BI as a central responsibility of your position?

• Less than 1 year
• 1-3 years
• 3-5 years
• 5+ years

* How many years of experience do you have leading teams through Business Intelligence integration, project delivery, and on-going operation and maintenance?

• Less than 3 years
• 3-5 years
• 5-7 years
• 7+ years

* Which best describes your experience developing User Acceptance Testing (UAT) plans and leading UAT events?

• No experience
• Minimal experience
• Intermediate experience
• Expert-level experience

* Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

• Yes
• No

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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