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Job Description
CAREER DESCRIPTION
SENIOR TAX SERVICES TECHNICIAN
In addition to performance-based merit increases, this position is scheduled to receive a salary range increase on the following date:
Effective June 27, 2025 - 4.00% increase
OPEN TO THE PUBLIC
This recruitment is open to the public and is being held to establish an eligible list to fill current and future Senior Tax Services Technician vacancies within the Treasurer-Tax Collector. This recruitment may also be used to fill positions in similar and/or lower classifications.
DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as the recruitment will close on
Monday, March 24, 2025, at 11:59 PM PST .
TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate and courteous service to our internal and external customers. To accomplish our mission and vision, we will invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; provide timely, cost-effective, accurate and courteous customer service; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17.9 million with approximately 78 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System managing over $19 billion and the banker for the community and school districts in Orange County.
For more information on the Treasurer-Tax Collector click here.
For more information on the County of Orange click here.
THE OPPORTUNITY
The Senior Tax Services Technician will provide customer service to customers at the public service counter, perform property tax collection services, provide property tax information to the public, and assist taxpayers with payment plans, penalty cancellations, tract/parcel map requests, and tax clearance certificates. The incumbent will manage and balance a daily cash drawer, acquire knowledge of general accounting processes and cash handling principles, and may act as lead for employees in lower-level classes.
Duties and responsibilities include, but are not limited to:- Balance and reconcile a cash drawer on a daily basis
- Provide courteous, high-quality customer service by responding to public inquiries or making appropriate referrals
- Collect property taxes
- Audit and reconcile payments posted to the Property Tax System (PTS)
- Reconcile property tax accounts between banking and various information system reports
- Prepare bank deposits for TTC and other county agencies
- Compile and record property tax financial transactions
- Interact with the public and stakeholders to explain policies and resolve issues related to property tax collection
- Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
In addition to the minimum qualifications , the ideal candidate will have a thorough knowledge of operations, services, and activities related to TTC property tax principles, practices, techniques, policies, and procedures; rules and regulations for processing and recording property tax financial transactions; and codes, forms, and laws governing property tax transactions. Candidates will also possess work experience with the following core competencies:
Technical Experience and Knowledge- Knowledge of the current tax methods and regulations and office procedures related to property taxes
- Interpretation of property tax or billing statements
- Understand complex billing methods and regulations and explain them to the public accurately and tactfully; locate, classify, and interpret a variety of complicated information for research purposes
- Respond to inquiries that involve searching tax records and providing clear explanations of regulations, policies, procedures, and legal requirements related to tax bills, tax liens, and credit issues
- Identify errors or potential conflicts in tax bills or records and correct or refer to appropriate source
- Review tax bills to determine amount due; provide information in valuation, accounting refunds, and exemption requirements
- Stay informed on updated tax laws and propositions and effectively communicate changes to the public and other stakeholders
- Strong experience using Microsoft Office (Outlook, Word, and Excel) and other software programs
- Ability to work independently and under pressure during tight deadlines
Customer Service- Maintain effective relationships with internal customers and the public
- Anticipate and meet customer needs in all situations
- Accurately apply regulations and/or policies and follow procedures to solve challenges
- Provide the highest quality service to the public by addressing concerns timely, accurately, and professionally
- Present a positive and professional demeanor when speaking with others
- Ability to analyze tax records, identify discrepancies and resolve issues efficiently
- Strong critical-thinking skills to evaluate payment records and tax disputes
- Ability to interpret complex policies and procedures to provide accurate guidance
- Uses sound judgment when addressing taxpayer concerns
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Senior Tax Services Technician classification.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Written Exam | Multiple Choice (Weighted 100%)
A written test consisting of job-related questions will be administered. Candidates who pass this test will be referred to the next step. This is a standardized test and there are no study guides available.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to selection interview to be considered for present and future vacancies.
Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
Questions? For specific information pertaining to this recruitment, contact Jenae Partida at 714-834-7017 or by email at jenae.partida@ocgov.com
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 3/27/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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