Division Manager, Austin Water Operational Training

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity.
• Experience may substitute for education up to four (4) years.
  
  

Licenses and Certifications Required:
Valid Texas Class C Drivers License.
Notes to Applicants

Essential Position:
This position has been designated as essential for the City of Austin. Essential positions maintain emergency services or provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist with operations and recovery.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• A criminal background investigation is required.

Driving Requirement:

• This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
• Austin Water must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lot, garage or in any personal vehicle located on the premises.
Pay Range
$42.26 - $54.94

Hours
Monday - Friday
8-5, with some flexibility and the option to telework
Job Close Date 03/20/2025 Type of Posting External Department Austin Water Utility Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Glen Bell, 3907 S. Industrial Dr., Austin Tx 78744 Preferred Qualifications

• Extensive experience in a utility or similarly regulated environment managing license/certification/training programs
• Extensive managerial experience supervising training teams in a utility or similarly regulated environment
• Extensive experience in developing, creating and maintaining license/certification/training programs
• Extensive experience giving feedback and critiquing trainers and license/certification/training programs
• Ability to travel to more than one work location

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Designs, develops, implements, and evaluates the effectiveness of the department’s license certification training, operational employee onboarding program, safety training, technical training, and related programs ensuring compliance with Local, State, and Federal regulations and industry specific regulations and requirements. Leads, implements, and facilitates utility training programs and partners with executive leadership to provide direction to achieve planned objectives. Oversees and coordinates departmental and contracted training programs in various formats. Oversees and coordinates the use of the Govalle Occupational Development Support Center. Assesses the effectiveness of organizational operational training and drives the development of strategic systems, processes, tools, and plans. Develops intervention strategies to improve operational training performance. Identifies immediate and future learning and development opportunities by collaborating with leaders; researching emerging trends, new technologies, concepts, and techniques; and collecting data from surveys, audits, and other assessment tools. Determines any performance gaps and potential solutions. Develops short- and long-range strategies, goals, and action plans to meet those needs. Facilitates organizational change management to support department’s core values and strategic directives. Provides data and reports to address organizational and business issues, strategies, and practices. Develops key metrics to measure effectiveness of enterprise-wide initiatives and programs. Prepares, presents, and monitors the division budget; ensures division operates within appropriate budget; and manages and oversees contracts through performance monitoring, preparing scope of work and specifications, and resolving issues with vendors.

Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of technical certification and training processes.
• Knowledge of business process development, quality methodologies, and root cause analyses.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of public administration, adult learning principles, and instructional systems design.
• Knowledge of group dynamics.
• Knowledge of program planning and administration.
• Skill in developing and delivering training programs and presentations.
• Skill in oral and written communications.
• Skill in handling hostile conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular events.
• Ability to think strategically while maintaining an appreciation and understanding of past practices.
• Ability to work with frequent interruptions and changes in priorities.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Division Manager, Austin Water Operational Training position are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus six (6) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* How many years of experience do you have in a utility or similarly regulated environment managing license/certification/training programs?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* How many years of managerial experience do you have supervising training teams in a utility or similarly regulated environment?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* How many years of experience do you have in developing, creating and maintaining license/certification/training programs?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* How many years of experience do you have in giving feedback and critiquing trainers and license/certification/training programs?

• None
• 1-3 years
• 3-5 years
• 5-7 years
• More than 7 years

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

• Yes
• No

* Do you have the ability to travel to multiple locations?

• Yes
• No

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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