Whole Person Care Community Health Worker

Description

THE POSITION:
Under the general supervision of a Program Administrator, the incumbents will support Ambulatory Care licensed and registered professional staff in providing community outreach, education, case coordination and assistance for individuals with complex health conditions involving physical, behavioral, and social needs.

The incumbents will provide field-based services and outreach to at risk populations including patients with health and health-related social needs. The current vacancies are throughout the County of Ventura.

IDEAL CANDIDATES:
The ideal candidate demonstrates excellent relationship-building, customer service, and public service skills. They will have strong communication and active listening abilities, effectively engaging with individuals and groups from diverse cultural, social and economic backgrounds. They will be compassionate and patient, and possess a genuine desire to assist others. Time management, planning, and organizational skills will be key, along with familiarity with local resources and community service organizations that provide services to at risk populations with health-related social needs. The ideal candidate will be comfortable meeting documentation standards and will have previous case-management knowledge and/or experience. Finally, they will be willing and able to work independently as well as collaboratively within a team.

WHAT WE OFFER
The County of Ventura offers an attractive compensation and benefits package that includes:

• Market Based Premium Pay (MBPP): $2.50
• Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate's degree.
• Bilingual Incentive - Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill. Proficiency levels by exam are $.69 per hour (Level I), $1.00 per hour (Level II), or $1.32 per hour (Level III).
• Health Plans - You are afforded an annual flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.
• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care expenses.
• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(k) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis. Following five (5) years of continuous County service, an additional 2% non-elective contribution will be made to the 401(k) plan.
• Pension Plan - Participation in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holidays - 12 paid days per year which, includes a scheduled floating holiday.
• Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
• To learn more about the benefits, please click on the following link: https://vcportal.ventura.org/CEO/HR/MOA/docs/SEIU_MOA_2022-2025.pdf

AGENCY/DEPARTMENT: Health Care Agency - Ambulatory Care

Community Health Worker is represented by the Service Employees' International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for these positions only . There are currently two (2) vacancies within Health Care Agency - Ambulatory Care.

TENTATIVE SCHEDULE
OPENING DATE: March 5, 2025
CLOSING DATE: March 19, 2025 at 5:00 p.m.

Examples Of Duties

Duties may include but are not limited to the following:

• Travels to meet and engage with patients at home and in the community to build trust and assess clients needs, goals, and barriers to accessing care;
• Helps patients navigate community and healthcare resources, including scheduling medical appointments, connecting to health related social needs, such as housing, food and transportation services, and identifying other social support options;
• Provides basic, culturally appropriate health education and information within the CHW's training and scope, such as promoting preventive care and accessing community resources;
• Collaborates with licensed healthcare professionals, such as social workers and nurses, to support care plans and ensure patients have access to needed services;
• Advocates for patients by assisting them in navigating systems, understanding their rights, and addressing barriers to care.
• Conducts follow-up visits or phone calls to check on patients' progress, remind them of appointments, and reinforce care plan goals.
• Accurately documents patient interactions and progress in alignment with organizational protocols and requirements;
• Meets productivity and quality goals set by agency;
• Participates in care team huddles, meetings, and required training; and
• Performs related duties as required.

Typical Qualifications

These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE

High school diploma, GED or equivalent, PLUS any combination of education and experience which has led to the acquisition of the required knowledge and abilities.

NECESSARY SPECIAL REQUIREMENTS:

• Willing to work out in the field with at risk populations which may include adolescents, people with disabilities, homeless populations, individuals with chronic illnesses, low-income individuals and families, etc.
• Must possess or obtain a valid California driver license by date of hire.
• Some knowledge and/or experience of case management principles.
• Experience and ability to work in a Windows environment and using Microsoft Word required.

DESIRED:

• Experience working with diverse populations or in a similar role.
• College course work in social sciences, ethnic studies, health sciences, communications, or related fields.
• Bilingual (English/Spanish)
• Strong communication and listening skills.
• Knowledge of local community resources and community services organizations that provide services to Ventura County at-risk populations.
• Obtain a Community Health Worker Certificate from a California Department of Health Care Access and Information approved training program.
• Previous experience working with relevant Federal (i.e. Social Security) and/or State (i.e., Medi-Cal) Programs or private health insurance companies.

KNOWLEDGE, SKILLS, and ABILITIES:
Some to thorough knowledge of:

• Community service organizations that provide services to a diverse, at-risk population;
• Medical terminology;
• Community agency program policies and procedures;
• Specialized health related topics such as communicable diseases and preventative health maintenance;
• Medical guidelines;
• Group and family dynamics;
• Safe driving practices.

Skilled in:

• Personal computer usage, including proficiency with Microsoft Word and Excel;
• Providing customer service in a case management setting;
• Active listening, ensuring understanding and responding thoughtfully to what others are saying, without interrupting, and acknowledging their perspectives;
• Facilitating open communication.

Ability to:

• Adjust communication styles based on the needs of the individual or group, ensuring clarity and understanding;
• Communicate with empathy, demonstrating understanding and support;
• Maintain case management notes in electronic health record;
• Monitor client compliance with health care plan;
• Effectively communicate with individuals and groups from diverse cultural, at-risk, socio-economic backgrounds;
• Develop trusting and effective working relationships with a diverse client population;
• Work effectively in a team environment;
• Operate a County vehicle.

Recruitment Process

FINAL FILING DATE: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Wednesday, March 19, 2025.

To apply on-line, please refer to our web site at www.ventura.org/jobs . If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

NOTE TO APPLICANTS: It is essential that you complete all sections of your application supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

WRITTEN EXAMINATION - 100%: An online, un-proctored job-related written examination will be administered to test candidates' knowledge of language usage, interviews/confidentiality, medical knowledge and terminology, interpersonal relations, and filing. Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. Applicants successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information and driving record may be required for this position.

For further information about this recruitment, please contact Maritza David at Maritza.David@ ventura.org or by telephone at (805) 677-5162.

EQUAL EMPLOYMENT OPPORTUNITY: The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ,UPT, UWS

Closing Date/Time: 3/19/2025 5:00 PM Pacific

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• County of Ventura

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