Computer Systems Specialist III

Position Description

The Information Services Department has deployed a broad array of technologies from leading technology firms to meet the City's operational needs. We are seeking applicants who are passionate about technology and looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference in their City.

Computer Systems Specialist III is the advanced working/lead level class in the Computer Systems Specialist series. Work involves the more complex issues which require the application of independent judgement to situations where standard procedures may not apply, and which may require giving lead direction to other staff engaged in the performance of similar duties. Under general supervision, consults with City departments to identify needs for personal computer-based systems and evaluates hardware and software requirements; provides day-to-day direction for city-wide hardware and software installations.

Duties may include, but are not limited to, the following:
- Develops and coordinate project implementation plans and city-wide installation of hardware and software projects.
- Oversees the development of curriculum for city-wide training programs.
- Coordinates computer training programs for the City with outside vendors.
- Administers the City's E-mail, Problem Tracking, Costing/Receiving and class registration systems.
- Provides project direction of city-wide projects.
- Provides City-wide needs assessments for future hardware and software requirements.
- Provides requested research for operating systems.
- Administers Computer License Agreements for standard City software.
- Consults with and advises City staff on effective use of computer resources
- Provides technical assistance in order to solve operational problems.
- Prepares reports and correspondence.
- Directs and reviews the work of subordinate staff.
- Performs other duties as required.

Applicants for this position ideally possess extensive knowledge and experience in:
- Packaging and automating deployment of software via desktop configuration management system in an Enterprise environment.
- Configuration and Global settings and Bundle and Policy creation in ZENWorks Administration.
- Leading others in a ZENWorks environment.
- Oversees the deployment, configuration, and maintenance of Mobile Data Systems (MDSs) in patrol cars, motorcycles, and command vehicles.
- Ability to troubleshoot and resolve connectivity, GPS, software, and performance issues related to MDS systems.
- Implement and maintain secure VPN connections for remote access to police systems.
- Develop and document standard operating procedures (SOPs) for police IT deployments.

Full job description may be viewed at:
https://www.fresno.gov/wp-content/uploads/2023/05/JS-Computer_Syst_Spec_III.pdf

The current vacancy exists in the Information Services Department. Immediate and future vacancies in various departments will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two (2) years at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months.

Pay,Benefits, & Work Schedule

BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA)

HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employees and dependents.
FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses.
DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings.
VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service.
SICK LEAVE: Eight (8) hours per month, available after 90 days
SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum
HOLIDAYS: Ten (10) City-observed annual holidays plus birthdays and two (2) personal days.
SHORT TERM DISABILITY: Provided through California SDI program.
BILINGUAL PREMIUM: PAY: $100 per month.
HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use the remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free.
RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security.
DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits include ownership of accumulated funds, compound interest earnings, and alternative distribution options.

Additional information regarding the City of Fresno benefits is available at
https://www.fresno.gov/personnel/human-resources-support/#tab-1

The Requirements

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list.

OPTION 1:

Two (2) years of experience equivalent to that gained as a Computer Systems Specialist II with the City of Fresno.

OPTION 2:

Graduation from an accredited college or university with a Bachelor's degree in management information systems, computer sciences or related field

AND

Three (3) years of full-time paid work experience which included implementation of automated system applications and equipment, project management, and lead responsibilities over assigned staff.
Additional qualifying experience may be substituted for the required education on a year-for-year basis.

If qualifying by education, a copy of transcripts must be uploaded and included in your on-line application for verification of requirement. Applicants lacking the documentation may be rejected.

Eligibles candidates certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.

Eligibles candidates certified to the Police, Fire, or Information Services Departments must successfully complete an extensive background investigation, Computer Voice Stress Analyzer (CVSA) and/or polygraph test.

Possession of a valid California Driver's License may be required at time of appointment and be maintained for the entire term of employment in the job class. Candidates considered for hire may be required to provide proof of a valid driver's license and a copy of a current driving record.

How To Apply

APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT WWW.FRESNO.GOV/JOBS TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal.

It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders.

Applications must be submitted by midnight on the filing deadline, or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE.

Selection Process

The examination process may consist of the following:

Written Exam 100% - A job-related written examination may be administered designed to assess a candidate's knowledge in the following areas personal computer operating systems, application software and communication systems, leadership, safe work practices, reading comprehension, applying interpersonal relations skills, and the ability to troubleshoot and administer network functions and hardware services.

The Written Exam is tentatively scheduled for the week of April 7th, 2025.

Veteran Preference Regulations

Qualified veterans who pass the examination may obtain five (5) additional points.
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested.

Additional Information

HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION:
1. Your document must first be scanned and saved to a computer or thumb drive (save as the document name.)
2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line.
3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to.
4. Under the section My Career Tools (located towards the top of the page), Select Cover Letters & Attachments, and then Add Attachments towards the bottom.
5. For Attachment Type, choose the most appropriate option (i.e. DIPLOMA/TRANSCRIPTS or DD214.)
*If you do not see an appropriate choice, you may use Reference Attachments. Under Attachment Purpose, you can TYPE a description.
6. Then Select Add Attachment and hit the Browse button to locate your attachment.
7. Once you have selected your attachment, select Open, hit Upload and then Save & Return.
8. After you confirm your attachment has been uploaded, then proceed to fill out your online application.

Equal Opportunity Employer

The City of Fresno is an Equal Opportunity Employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination.

Closing Date/Time: 03/19/2025

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• City of Fresno

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