Information Systems Technician II

Job Characteristics

***OPEN & PROMOTIONAL JOB OPPORTUNITY***
Information Systems Technician II

The City of Concord is currently seeking to fill three Information Systems Technician II vacancies in the Information Technology Department.

The Information Development Department:
The mission of the Information Technology Department is to ensure Concord’s technology portfolio provides the appropriate set of tools required for delivering high-quality services to internal departments, Concord residents, and other agencies in a consistent manner sustainable over the 10-year budget horizon.

What you will be doing:

• Acting as a first point of contact in assisting customers with a variety of technology issues
• Troubleshooting, diagnosing, analyzing, and resolving software, hardware, phone and printing issues
• Answering, evaluating and prioritizing incoming telephone, voicemail, email and in-person requests for assistance from users experience problems with hardware, software, networking and other computer-related technologies
• Providing basic training and instructions to internal customers on the usage of technology
• Maintaining asset inventory database, user account permissions, and group policy within the Active Directory
• Properly disposing of broken and aged devices utilizing outside vendors for pickup to be recycled
• Providing support for all City technology products and services
• Participating in an on-call rotation support for after-hours emergency requests
• Working under the direction of Help Desk Team Lead and/or other internal IT teams to assist in larger projects as needed

We are looking for someone who:

• Is passionate about Information Technology
• Has excellent oral and written communication skills and can effectively coordinate with stakeholders and third party vendors
• Displays a strong desire to provide outstanding customer service, with excellent listening and communication skills
• Has the ability to stay abreast of technological changes and best practices, making recommendations for changes or improvements to systems
• Displays honesty, adherence to principles, and personal accountability
• Embraces, promotes, and is guided by the City's Mission, Vision and Values

What we offer:
The City of Concord offers the opportunity to take part in a collaborative and exciting work experience, where you can grow in your career while working alongside the community to make Concord a city of the highest quality. The City is an employer that invests in its employees’ professional and personal development, values work-life balance, is dedicated to employee wellness and provides numerous benefit and retirement options, to include the following:
• Participation in CalPERS pension, tiered based on date of hire
• A variety of health care plans or a cash-in-lieu benefit of $200 if waiving coverage
• City-paid dental insurance; employee-paid vision insurance
• Vacation accruals starting at 10 days per year, 12 days sick leave per year, and 11 paid holidays per year
• Generous tuition reimbursement program
• 457 deferred compensation plan
• Flexible spending accounts (FSAs) for healthcare, dependent care and commuting costs
• Life and disability insurance
• A wellness program that offers annual health expos, health and nutrition education, as well as a variety of mental health resources

*Salary is negotiable within the advertised range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found at www.cityofconcord.org .

SELECTION PROCESS
1. Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org . Only application materials submitted online during the filing period will be accepted.
2. All qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications for the position will be invited to a panel interview. If you are selected to participate in the panel interview and are unavailable, we regret that we will not be able to reschedule you.
3. Candidates that pass the panel interview will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 months.

Conviction History and Background Investigation:
If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord.

Appointments to this position are also subject to a polygraph and background investigation coordinated by the Concord Police Department. The following list describes some areas that are covered in the investigation.

•Your relatives, references, and acquaintances are asked to comment on your suitability for the position.
•The information supplied regarding your educational history is examined and verified.
•You must list a history of your residences.
•Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
•Military service records are subject to verification.
•The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
•Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.
•If you have a history of recent or prolonged use of illegal controlled substances (i.e., Cocaine, Methamphetamine, Marijuana, etc.), you may be dismissed from the process.
Deliberate misstatements or omissions can and often will result in your application being rejected, regardless of the nature or reason for the misstatements/omissions. In fact, the number one reason individuals fail and/or are disqualified during the background investigation is because they deliberately withhold or misrepresent job-relevant information. Applicants must be truthful in all phases of the process and promptly submit documentation when requested.

Helpful tips when applying:
• It is important to carefully read the complete job bulletin before submitting your application so you are aware of all requirements of both the position and the process.
• When preparing your application, consider reviewing the job announcement and classification specification so that you may emphasize work experience relevant to the position for which you are applying.
• Job duties should be an accurate reflection of the work you completed. Copying and pasting from your job description is not recommended as there may be duties listed that you did not perform.
• Answer all required supplemental questions completely and honestly. The information you put in the supplemental questionnaire must also be verified in your work history so if you say you have certain experience in the questionnaire, make sure we can see it listed in your job history as well so we know where you performed those functions and for how long.
• Carefully review your application prior to submittal to ensure its content is accurate and all required documents are attached, and submit it before the closing date.

Examples of duties include, but are not limited to

Provides experienced level service with microcomputer support activities such as diagnostics, repair and/or replacement of faulty microcomputer components and shut down procedures for users of hardware, such as central processing units, video terminals, disk drives, plotters, and scanners; and software such as spreadsheets (Excel97 and Lotus), data base (UNIX, Clarion and Access), word processing (Word97), and graphics (PowerPoint97, Corel Presentations, PageMaker and Adobe Illustrator). Attends user group committee meetings, and assist with installation and testing hardware systems, and software application procedures.Performs daily operations, such as, monitoring and executing network backups, printing and distributing special forms, weekly account payables and bi-weekly payroll checks.Reviews, tests, and writes documentation for results from system and programming testing.Reads vendor supplied hardware and software documentation for the purpose of carrying out core assignments and assisting users with identifying or solving problems; as assigned prepares drafts of procedural and other documentation for review.Responds to Help-desk questions and provides training and technical assistance to, a variety of sources including other City departments, outside agencies, and other department personnel.Assists supervisors, users and/or computer programmer analysts in resolving operational problems including those pertaining to hardware and software malfunctions and the coordination of equipment repair and procurement of replacements.Maintains liaison with relevant users or user groups and assists with determining and communicating their needs.Provides various other forms of assistance such as moving, transporting, and/or installing equipment and materials.Maintains various records and logs such as those associated with the system-wide inventory, filing and retrieval of computer tapes and disks for both on-site and off-site storage areas. To view the full class specification for the position of Information Systems Technician II, please visit www.governmentjobs.com/careers/concord/classspecs .

Qualifications

Knowledge and Abilities
General knowledge of three or more of the following areas: microcomputer hardware and software installation and maintenance, large data base file maintenance; knowledge of modern office procedures and practices; correct punctuation, spelling and grammar; of filing, indexing, cross-referencing methods; of the types and uses of common office materials and machines in a modern information processing environment. Ability to operate keyboard at a speed that satisfies the needs of the department; to explain operating, programming and equipment problems; to maintain files, documentation and logs in proper condition; to read and interpret a wide variety of documents, including applicable policies and procedures, and hardware and software instructions; to perform mathematical calculations associated with the work; to communicate effectively, orally and in writing; and to establish and maintain cooperative and effective relationships with those contacted in the course of work.

Education/Experience
Education: Equivalent to completion of two years college course work relevant to core assignments.

Experience: Four years of employment in the following areas: microcomputer hardware and software installation and maintenance; user (Help-desk) support; and large data base file maintenance and user support.

Other

A valid California Driver's License and a satisfactory driving record are conditions of initial and continued employment.

EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date.

The City of Concord takes pride in offering a generous benefits program that provides flexibility for the diverse and changing needs of our qualifying employees.

For a complete overview, click here .
Below is a brief listing of what the City offers:

• Dental & Vision Insurance
• Employee Assistance Program
• Health Insurance
• Holidays
• Life Insurance
• Pre-tax Savings Benefits
• Retiree Medical (3 levels based on date of hire)
• Retirement Program
• Short-term Disability*and Long-term Disability
• Social Security/Medicare
• Vacation & Sick Leave

*Not available for sworn personnel.

Closing Date/Time: 3/24/2025 11:59 PM Pacific

• 

• City of Concord

• 925-671-3407

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