Communications Supervisor

Description

PLEASE READ THIS BULLETIN IN ITS ENTIRETY

THE POSITION
This recruitment is being conducted to fill one full-time vacancy. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year.

Incumbents in this position supervise, oversee, and participate in a variety of the most difficult and complex duties involved in the receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance.

THE DEPARTMENT
The City of Vallejo Police Department's mission is to provide professional law enforcement services that enhance, protect, and promote the quality of life for persons residing, visiting, or doing business in the City of Vallejo.

As an integral part of the community the Vallejo Police Department is committed to providing a highly professional, ethical and quality Police service. The proud men and women of the Department are dedicated to maintaining law and order by proactively addressing crime, protecting welfare, property, and the rights of all people. In partnership with the community, community groups and other city departments, the Vallejo Police Department continually endeavors to improve its service, making Vallejo a safe place to live, work and visit.

For more information about the Vallejo Police Department, please visit their webpage.

THE CITY OF VALLEJO
The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks.

SUPERVISION RECEIVED AND EXERCISED

• Receives direction from management staff.
• Exercise direct supervision over communications staff.

EXAMPLES OF IMPORTANT RESPONSIBILITIES AND DUTIES

The following duties are typical for this classification. Incumbent may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

- Important responsibilities and duties may include, but are not limited to, the following:

• Supervise and review the work of staff responsible for performing duties involved in the receipt and dispatching of calls for law enforcement, fire, ambulance and other emergency assistance.
• Train dispatch staff in appropriate policies and procedures; direct and monitor workflow and employee performance; work with employees to correct deficiencies; implement discipline procedures.
• Prepare various reports on operations and activities.
• Recommend and assist in the implementation of goals and objectives; establish schedules and methods for providing dispatching services; implement policies and procedures.
• Perform the duties of Communications Operators I and II as staffing levels dictate; receive emergency service calls from the public requesting law enforcement, fire, ambulance or other emergency service; determine nature and location of emergency, determine priority and dispatch emergency units as necessary and in accordance with established procedures operating a computer aided dispatch system.
• Maintain contact with all units on assignment; maintain status and location of law enforcement and fire field units; maintain daily log of all field calls and units dispatched.
• Supervise the input and retrieval of a variety of public safety information using a computer terminal; enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
• Supervise the use of the telecommunications systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
• Test and inspect equipment as required; arrange for needed repairs.
• Maintain 24-hour logging tapes, including furnishing copies of tapes for investigations and courts.
• Perform related duties and responsibilities as required.

KNOWLEDGE, SKILLS AND ABILITIES / MINIMUM QUALIFICATIONS

Knowledge of:

• Communications rules and regulations governing the operation of radio transmitting and receiving systems.
• Radio broadcasting and dispatch procedures and rules.
• Procedures used in operating Computer Aided Dispatch and 9-1-1 systems.
• Policies and procedures of receiving and processing emergency calls.
• Geographic features and streets within the area served.
• Principles and procedures of record keeping including the mainte nance and security of fire and police communications reports.
• General Law enforcement codes, practices and methods.
• Principles of supervision, training, and performance evaluation.
• Modern office procedures, methods and computer equipment.
• Correct English usage, spelling, punctuation and grammar.
• Pertinent Federal, State, and local laws, codes and regulations.

Ability to:

• Select, supervise, train and evaluate staff.
• Independently perform a full range of public safety dispatching duties.
• Interpret and explain unit policies and procedures.
• Interpret and apply laws, codes, policies and procedures related to assignment.
• Operate Computer Aided Dispatch and 9-1-1 systems.
• Operate radio transmitting equipment.
• Work under pressure, exercise good judgment and make sound decisions in emergency situations.
• Maintain familiarity with City districts and boundaries, streets, landmarks, and police jurisdictions.
• Work courteously with the general public on the telephone or in person.
• Make independent decisions involving sensitive situations.
• Maintain confidentiality of information.
• Effectively communicate with and elicit information from upset and irate citizens.
• Operate a computer terminal, teletype and other office equipment.
• Work various shifts as assigned.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training Guidelines
Any combination of experience and training would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

• Three years of increasingly responsible experience in receiving and processing public service calls in emergency services and/or public safety entity.

Training:

• Equivalent to the completion of the twelfth grade supplement by general clerical training.

License or Certificate :

• Possession of a valid, appropriate California driver’s license is required. Successful incumbents in this job class are expected to operate automotive vehicles in the performance of assigned duties. Individuals who are appointed to this position will be required to maintain a valid California Driver License throughout the tenure of their employment.
• Possession of an appropriate, valid P.O.S.T Dispatcher Certificate.

SUPPLEMENTAL INFORMATION

The Recruitment & Selection Process
1. Applications are due by 5:00 P.M. on Monday, March 17, 2025. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered.

NOTE: If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues.

2. Applicants who meet the minimum qualifications and have submitted a completed application including answering all Supplemental Questions, will be invited to participate in an oral panel interview.

3. Oral panel interviews are weighted at 100% of a candidate's score. Those who score 70% or higher will be placed on the register of eligibles and referred to the department for further consideration.

The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions.

PRIOR TO HIRE
The selected candidate(s) will be required to successfully complete and pass the following to advance in the hiring process:

• Chief's Interview
• Completed Personal History Statement (PHS)
• Live Scan Fingerprinting
• Polygraph
• POST Dispatcher Background Investigation
• Psychological Assessment
• Medical Assessment

REASONABLE ACCOMMODATIONS
The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Marie Cruz at marie.cruz@cityofvallejo.net no later than March 17, 2025 at 5:00 p.m.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to sit or stand for long periods of time, talk and hear, sustain posture and intense attentiveness for prolonged periods. Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels.
Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency.

Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application.

Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Click here for benefit information for International Brotherhood Of Electrical Workers Employees (IBEW):

Closing Date/Time: 3/17/2025 5:00 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• City of Vallejo

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