Utility Billing Specialist - Senior Utility Billing Specialist (Ventura Water)

Applications and supplemental questions will be accepted untilTuesday, March 25, 2025, at 11:59 p.m.

Pay & Benefits

• Utility Billing Specialist - $25.27 - $30.71 Hourly DOQ
  
• Senior Utility Billing Specialist - $27.78 - $33.76 Hourly DOQ
  
• Benefits
  
  • Medical Insurance options include HMO, PPO, HSA
    
  • Dental and Vision Insurance Paid
    
  • Vacation & Holiday Compensation
    
  • Deferred Compensation
    
  • CalPERS Retirement
    
  • Educational Incentive & Bilingual Pay
    

A New Opportunity and what you’ll do...

The City of Ventura Water Department is hiring a Utility Billing Specialist - Senior Utility Billing Specialist! In this position, you will play a key part in ensuring the accuracy and efficiency of our billing processes while providing exceptional service to our customers. This is an excellent entry-level opportunity for highly motivated and detail-oriented individuals with a background in customer service, billing, or clerical accounting, or those who have completed coursework in accounting, finance, business administration, or a related field to join our team!

What You’ll Do

This position is key to providing daily front-line customer care and accounting work to Ventura Water customers. This team member handles a high volume of customer inquiries from open to close and is responsible for providing information and assistance to the public by phone, mail, and computer. This Utility Billing Specialist also performs detailed clerical work, maintaining water and wastewater billing accounts and processing billing.

DISTINGUISHING CHARACTERISTICS

Utility Billing Specialistis the entry-level class in the utility billing series. At this level, Specialists are expected to perform the more routine and less complex customer care and maintenance of customer accounts related to utility billing while receiving technical and functional direction and training. Positions are flexibly staffed, and Utility Billing Specialists are expected to advance to the Senior Utility Billing Specialist classification upon obtaining the required experience and demonstrated proficiency in performing the assigned functions.

Senior Utility Billing Specialistis the journey-level class in the utility billing series. This class performs the full range of customer care and maintenance of customer accounts in support of utility billing.Senior Utility Billing Specialists work with occasional instruction/assistance and are fully aware of the operating procedures and policies of the work unit. They may provide lead direction over the Utility Billing Specialist and are normally filled by advancement from the Utility Billing Specialist level.

Experience and Qualifications for Success!

A combination of training, education, and experience equivalent to completion of high school and one year of customer service experience, including some customer billing or clerical accounting experience. Additional financial and/or statistical record keeping experience or college level course work in accounting, finance, business administration, or a related field is highly desirable.

In addition, Senior Utility Billing Specialist requires one year of experience equivalent to that of an Utility Billing Specialist with the City of Ventura, or two years of customer service experience, including customer billing or clerical accounting experience and maintaining financial and/or statistical records. Prior experience with a public agency is highly desirable. Additional specialized training or college level coursework in accounting, finance, business administration, or a related field is highly desirable.

License: Possession of a valid California driver's license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Bilingual (Spanish) is highly desirable.

Apply Now!

Submit an online City job application and supplemental questionnaire by the filing deadline or first review date at www.cityofventura.ca.gov/jobs .

Start Your Journey... Follow the Process

• It is important that your city job application show all the relevant education, training, and experience you possess. Resumes, CVs, and cover letters may be attached to your application but will not be accepted in lieu of a completed job application or supplemental questionnaire. Submitting an incomplete application or supplemental questionnaire may disqualify you from further consideration in the recruitment process.

• After you apply, all future correspondence from the city will be via E-Mail. Please check your messages regularly and keep your contact information up to date using your on-line application.

Applications and supplemental questions will be accepted untilTuesday, March 25, 2025, at 11:59 p.m.

• All applications and supplemental questionnaires submitted will be screened in relation to the criteria outlined in this job announcement. Candidates will be reviewed, and only those candidates determined to be most qualified on the basis of experience, training, and education, as submitted, will be invited to participate further in the selection process. Candidates will be notified about their status after the filing deadline.

• A select number of candidates will be invited to a qualifying panel interview process. Select candidates will be notified of specifics after the examination process has been completed. Initial panel interviews may be conducted via video teleconference. Selected applicants will be notified of specifics at the appropriate time.

The Eligibility List established for this classification may be used to fill other regular and temporary vacancies at the discretion of the City.

Learn More - Essential Information

For additional information on the duties and responsibilities of the position, refer to the job descriptions located on the City’s Career Page at City of Ventura Jobs or by clicking here Utility Billing Specialist - Senior Utility Billing Specialist.

If you have questions about the recruitment process, please contact any of the Human Resources Recruitment Team at recruitment@cityofventura.ca.gov . or Armando Mendoza at amendoza@cityofventura.ca.gov .

In compliance with the Americans with Disabilities Act (ADA), if you need an accommodation in a selection process, please notify the Human Resources Department in writing by the final filing date of the position you are interested in. The Human Resources address is: 501 Poli Street, Room 210, Ventura, CA 93001, (805) 654-7853, e-mail: recruitment@cityofventura.ca.gov.

The City is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

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• City of Ventura

• 805-654-7853

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