Convention Services Manager

The Role:

The Convention Services Manager oversees the daily operations and execution of assigned conventions and convention meetings at the Las Vegas Convention Center. This position provides exemplary service to meet and exceed customer expectations.

What You’ll Do:

Keep in mind that this list is not all inclusive.

• Manage assigned large events and all deliverables and serve as the liaison between the facility user and all LVCVA departments.
• Monitor setup and compliance with permit and licensing requirements and address inquiries from stakeholders regarding room usage, rigging, placement of specialty equipment, and show floor food preparation.
• Work with building partners for placement of services and hours of operation offered to clients.
• Prepare and verify building resumes and facilitate site visits for optimal facility use.
• Direct and monitor internal departments to prepare the facility to “show ready” status. Approve traffic plans with the client, communicate concurrent building activity, and arbitrate outdoor shared spaces.
• Conduct pre/post event meetings to focus on improving the client experience. Anticipate and mitigate potential facility issues and implement appropriate Emergency Action, Business Resumption, and Crisis Management strategies. Address complaints and make quality recommendations for improvements.
• Coordinate and inspect the maintenance of the facility in conjunction with building activity.
• Collaborate with the Operations Division and Sales Department to provide input for capital improvements, annual budgets, design consultants on building projects, and changes to room inventory/rental rates.
• Assist with developing and disseminating facility Direct Marketing Campaign (DMC) information related to facility improvements.
• Compile all client lease invoice information, net square footage, and credit/debit memos, and maintain client portfolio of all events-related information. Follow up on invoicing and past-due balances as needed.
• Maintain a strong business relationship with local community partners.

What We’re Looking For

• High School diploma is required; Bachelor’s degree in a related field is preferred
• Minimum of two years of event management experience is required; convention experience is highly preferred
• Knowledge of automated work order scheduling and planning is highly desirable
• Strong organizational skills with attention to detail to manage multiple tasks in a fast-paced environment
• Ability to work varied shifts, including nights, weekends, and holidays
• Ability to support and respect the various cultural and ethnic values, behaviors, beliefs, and attitudes of a diverse workplace
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Strong verbal and written communication skills to effectively present information and respond to questions from diverse groups, i.e., managers, clients, customers, and the general public
• Ability to maintain complete knowledge of company and departmental rules and regulations, policies, and procedures
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Proficient in computer skills, including Microsoft Office applications (e.g., Outlook, Excel, PowerPoint)
• Must have a valid Nevada driver's license at the time of appointment and keep it current during employment

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com

MANAGEMENT-CLASS BENEFITS

Your total compensation at the Authority includes not only your salary, but also the following benefits. These benefits increase your total compensation from 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM

• 100% employer paid
• https://www.nvpers.org

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid

• Medical/Dental/Vision/Rx (employee and dependents)
• Life Insurance - $15,000 plus an amount equal to your annual base salary up to a max of:
  • $200,000 for Sr. Director and Director
  • $150,000 for Sr. Manager and Manager

Long-Term Disability (LTD) Insurance
VOLUNTARY INSURANCE - 100% Employee Paid

• Life Insurance
• Supplemental Insurance
• Long-Term Care Insurance
• Flexible Savings Accounts (FSA & Dependent Care FSA)
• Pet Insurance

PERSONAL TIME OFF (PTO)

HOLIDAYS

• 13per year, includes birthday

DEFERRED COMPENSATION (IRS section 457)

ANNUAL MERIT INCREASE - July

• Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

ANNUAL PERFORMANCE INCENTIVE

• Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

OTHER

• Employee Assistance Program
• Education Assistance

NOTE: Benefits subject to change based on the discretion of management.

• 

• The Las Vegas Convention and Visitors Authority (LVCVA)

• 702-892-7563

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