Administrative Manager

Administrative Manager (Administrator) - Processing Bureau

Department of Revenue - Taxation Division



Location: 301 W. High Street, Jefferson City, MO

Annual Salary: $103,200.00

DOR’s Vision: To provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

The Administrative Manager position provides leadership and management decisions for the Processing Bureau. This Lead management position will oversee approximately 83 full time employees and 150 tax season temporary employees, including two Manager level staff members. The Processing Bureau will process the vast majority of returns received by the Taxation Division, including sales/use tax returns, withholding tax returns, corporate income tax returns, individual income tax returns, property tax returns and registration applications. This position will also lead our payments and cashiering sections. Duties include: professionally developing direct and indirect reports, aggregating, arranging and displaying current and historical production data that will be used to drive decisions, continual improvement of our processes, reinforcing lean / six sigma values, transforming and building teams, embedding a strong sense of purpose in this group, and drafting and managing a budget for the Processing Bureau.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

This description may not include all of the duties, knowledge, skills, or abilities associated with this title.

• Be an out of the box thinker, and visionary who will lead the bureau into the future through data analytics and customer service processes.
• Focus on continuous process improvements with the ultimate goal of enhancing the customer experience.
• Cultivate a positive and respectful work environment through collaboration with other members of the Division and the Leadership team.
• Contribute to the strategic execution of the Department’s mission by managing day-to-day operations of the bureau.
• Coordinate daily operational functions, streamline management systems, monitor budgets, and improve organizational efficiency.

CORE COMPETENCIES NEEDED:

Strategic Thinking Computer Literacy Customer Service

Self-directed Attention to Detail Clear Communication

QUALIFICATIONS:

• Bachelor’s Degree or equivalent combination of education and experience.
• Five (5) or more years of professional experience in business, public service or law enforcement administration and knowledge of business administration, management and state government.

PREFERRED QUALIFICATIONS:

• Extensive leadership and proven management skills and strategic planning of diverse and complex operations
• Ability to lead others to support and promote a diverse and inclusive workplace and ensure high quality customer service
• Ability to develop and lead process improvement projects through successful project management principles
• Ability to develop and utilize data to evaluate and measure performance and deliverables
• Knowledge of Missouri government budgeting process and Missouri state tax law

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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