Job No. 545859 Director of Undergraduate Advising

CLASSIFICATION TITLE: Administrator II

UNION CODE: M80

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: $8,334 - $9,167

• However, offer amount will be commensurate with candidate’s experience, education, skills, and training.

CSU CLASSIFICATION SALARY RANGE: $ 5,053 - $16,221

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by February 21, 2025; however, the position will remain open until filled.

POSITION PURPOSE:

As a unit under the Division of Strategic Enrollment Management and Student Support, the Department of Undergraduate Advising is responsible for supporting students throughout their academic journey by providing guidance and resources to ensure their success. Through a case management model, academic advisors offer personalized support tailored to the unique needs of each student. This includes assisting with class registration, academic planning, and helping students navigate their degree requirements. The department also plays a key role in connecting students to essential campus resources, such as tutoring, counseling, and career services, ensuring they have the tools and support necessary to thrive. Additionally, advisors foster student development by encouraging engagement in co-curricular activities, academic exploration, and timely progress toward graduation.

Under the administrative direction of the Assistant Vice President for Enrollment Services, the Director of Undergraduate Advising is charged with the strategic oversight, coordination, and assessment of undergraduate advising and services that support the academic success and retention of students. The Director is responsible for closely collaborating with college departments and campus offices to provide vison and leadership for student-centered advising support from the first year through degree completion. In addition, the Director is responsible for directly leading and supervising several assigned staff, ensuring compliance with CSU policies, procedures, and collective bargaining agreements.

DUTIES & RESPONSIBILITIES:

Undergraduate Advising Strategic Oversight

• Direct the design, implementation, and assessment of undergraduate advising services that provide effective and efficient advising and support programs for students that promote student success, retention, and satisfaction.
• Ensure students are provided accurate, prompt, and consistent advising services in all advising centers.
• Provide excellent customer service to resolve student concerns and work with others to address academic issues related to enrollment and degree completion.
• Develop and implement regular and comprehensive assessment strategies to gauge the quality, effectiveness, and impact of undergraduate academic advising. Design methods to collect and analyze data that will allow for an evaluation of key metrics, including student satisfaction, retention rates, and graduation rates.
• Create, maintain, assess, and modify proactive intervention strategies to promote student success, retention, and degree completion.
• Serve as a strategic partner, recommending, creating, and implementing long and short-term strategic plan goals and operational plans for Undergraduate Advising services, ensuring goals align with and support the overall mission of the university.
• Review and evaluate the latest advancement in advising technology and resources, continuously seeking ways to enhance the delivery of academic advising services to streamline processes, increase efficiency, and elevate the overall student experience.
• Monitor academic policies and processes and streamline for maximum efficiency and equity. Develop and implement department policies and procedures as needed, ensuring that appropriate laws and regulations are adhered to.
• Coordinate new first-year and transfer student advising and registration timelines and communications.
• Collaborate with faculty, administrators, and other campus stakeholders to identify and address barriers to student success, promote best practices, and foster a campus-wide culture of student support.
• Serve as the unit liaison with campus offices including Admissions, Registrar, Orientation, Student Financial Services, and Financial Aid.
• Develop and monitor the annual operating budget for the Department of Academic Advising.
• Ensure Academic Advising website is up-to-date, and regular communications are sent regarding registration process.

Staff Supervision/Leadership

• In consultation with the Assistant Vice President for Enrollment Services, lead the recruitment, selection, assignment of work, and professional development of staff within a supportive and inclusive working environment, ensuring that staff are equipped to meet the department’s goals.
• Directly supervise assigned staff through leading, evaluating, training, coaching, motivating, and disciplining as needed.
• Prepare and present employee performance reviews in collaboration with feedback from advising center coordinators.
• Ensure that all position descriptions within advising are regularly reviewed for accuracy and updated to reflect current responsibilities when changes occur, maintaining alignment with university standards.
• Oversee the development and delivery of new advisor training and professional development opportunities for staff to ensure continuous improvement in advising quality and effectiveness.

Strategic Leadership & Committee/Meeting Participation

• Provide leadership in campus-wide initiatives and committees to focus on improving undergraduate student retention, graduation rates, and to reduce equity gaps.
• Participate and provide leadership in committees such as Advising Leadership Team, Graduation Action Team, Graduation Initiative Task Force, WSCUC Steering Committee, etc.
• Represent CSUB at the state-wide CSU Advising Directors meetings.

REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE - Equivalent to a bachelor’s degree from an accredited institution and five (5) or more years of experience working in advising or related career field. Experience should include demonstration of advancing retention, graduation, and student success as well as at least two (2) years of providing lead direction or supervision in a department, program, or academic support services office.

LICENSES - Possession of a valid driver’s license or the ability to obtain by date of hire.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s):

• Regular and reliable attendance is required.
• Ability to establish a clear and understandable vision for undergraduate advising services, engage the university community in the implementation of the vision, and build the operational components to execute the vision.
• Ability to lead and enable groups of people to face challenges and achieve results in complex conditions.
• Ability to direct, supervise, motivate and inspire others, measuring the performance of people, teams and organizations, and assessing performance and progress.
• Ability to identify current and future challenges and propose and implement effective solutions.
• Demonstrated understanding of the service needs met through undergraduate advising services.
• Knowledge of and ability to successfully operate software such as PeopleSoft, OnBase, Runner Connect, and Canvas.
• Demonstrated ability to guide the development of services and programs for students that are founded on student development theory and supportive of the dynamic nature of a university campus.
• Ability to demonstrate sensitivity to issues and needs of students from diverse ethnic and cultural backgrounds, including first-generation college students from low-income families and/or from marginalized or underserved communities.
• Knowledge of national trends and research-based best practices for student success.
• Ability to collect, monitor, and analyze student information systems data to make recommendations for action.
• Ability to research, analyze, interpret, apply, and communicate campus and system wide rules, regulations, and polices.
• Ability to learn and apply quality management techniques of continuous improvement and employee involvement to assess and improve services, promote campus culture and build teams.
• Demonstrated ability to oversee and manage complex budgets to ensure fiscal solvency.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work occasional holidays and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.

PREFERRED QUALIFICATIONS:

• Academic advising experience in the one of six advising centers at CSUB (AH Advising Center, BPA Advising Center, NSME Advising Center, SSE Advising Center, AV Advising Center, or AARC).
• Master’s degree in a related field.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: LIGHT WORK - involves mainly sitting, up to 25% standing or walking; lifting medium weight objects limited to 25 pounds.

SPECIAL CONDITIONS

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.

EEO STATEMENT All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Advertised: Feb 11 2025 Pacific Standard Time
Applications close:

Closing Date/Time:

• 

• California State University (CSU) Bakersfield

• (661) 654-2266

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