Support Service Worker II - Bilingual

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do, and they are proud to tell people “I work for the County of Marin.” Discover more about us, our values and our organizational culture on the Department of Human Resources website . Read on to find out more about this opportunity.

DEPARTMENT OF HEALTH & HUMAN SERVICES :

At Health & Human Services, we serve our community through the values of support, unity, trust and excellence with one common goal: to promote and protect the health, well-being, safety and self-sufficiency of all in Marin. Join our team of bright, committed, and energetic people who also want to make an impact through public service.

ABOUT THE POSITION

The Mobile Crisis Continuum has one (1) full-time, regular fixed term position, funded through June 30, 2025, with the Mobile Crisis Response Team (MCRT). MCRT is a field/community-based service providing rapid response to individuals presenting with behavioral health or substance use-related crisis across Marin County. MCRT serves all ages and, as of January 1, 2024, is a Medi-Cal billable service. This role is designed as a Dispatcher and is an integral part of the Mobile Crisis Response Team. The Dispatch position acts as the entry point for all MCRT crisis response requests. Dispatched provide live phone response and are responsible for gathering all initiate service request information for the Team.

The Support Service Worker II, bilingual position within Behavioral Health and Recovery Services has a variety of duties including but not limited to:

• This role acts as an initial triage point for MCRT crisis services and will be responsible for initial safety assessments and linkage to MCRT field team members.
• Providing excellent behavioral health services that honors that diverse background of clients served.
• This role will include a significant amount of administrative duties which require excellent documentation skills that comply with Medi-Cal and BHRS standards and timelines.
• Collaboration with multidisciplinary team to assist with targeted interventions.
• Timely documentation per BHRS and MCRT-specific procedures
• Coordinating with community partners regarding accessing services.
• Receiving phone calls regarding acute mental health crisis situations
• Coordinating appropriate responses based on the acuity of the presenting crisis
• Providing appropriate referrals and services to callers
• Communicating expected response times and coordinating between callers and the Mobile Crisis field response teams
• Other duties as assigned

The position is fixed term, is initially funded up to June 30, 2025 . However, there may be opportunities for the hired individual during this time-period to move to a regular, ongoing position as other vacancies or promotional opportunities occur, or the position may be funded and convert to an ongoing position. Fixed-term employment ends when the position’s funding finishes, or the work is completed. Employees in these positions are exempt from the County’s policies regarding lay-off order and reduction-in-force rights.
Bilingual Testing/Certification: The successful candidate must possess bilingual skills and must demonstrate proficiency in both Spanish and English prior to appointment. A bilingual proficiency exam will be administered to ensure the candidates possess the appropriate skill level to meet the requirements.

ABOUT YOU

Our Highly Qualified Candidate:

The ideal candidate has experience completing administrative and support tasks using Windows and Microsoft Office programs in a mental health, primary health care, detention, public health or social services settings and has familiarity with the complex needs clients may face. They successfully utilize computer software programs including Word, Excel, Outlook and can learn department specific computer programs with ease. They can identify and triage urgent client needs by telephone. The candidate has experience processing forms, document recording, intake applications and other types of administrative paperwork. The successful candidate is detail-oriented and performs important technical and complicated tasks with a high degree of accuracy and reliability.

The ideal candidate also has a proven track record of providing excellent customer service and developing and maintaining professional, supportive, respectful and collaborative working relationships. They possess excellent interpersonal skills and have experience interfacing with staff at all levels, as well as members of the public. Excellent time management skills, ability to prioritize tasks effectively and maintain adherence to multiple deadlines is essential. The ideal candidate can express ideas clearly, concisely and accurately when writing correspondence. The candidate also has experience successfully working independently and as part of a team.
Qualifications
Knowledge of:

• The ethnic, economic, and social factors affecting residents and special populations of the community or clients served by Health and Human Services programs.
• Major community resources including social, employment and health services.
• Ethnic, economic and social barriers which inhibit residents from seeking and receiving services and methods of overcoming or lowering service providing barriers.
• Acceptable household management and personal care standards such as basic nutrition, economical meal planning, money management and budgeting, and personal health and hygiene standards, methods and practices.
• Normal health needs of infants, children, adolescents, adults, and aged persons.
• Signs and symptoms requiring medical assistance.
• Interviewing and information gathering techniques.
• Computer applications related to the work.
• Standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to:

• Evaluate client needs through interviewing and observation.
• Perform a variety of paraprofessional support work.
• Resolve conflicts between clients and providers.
• Recognize specific indications of need for various services and develop service delivery plans.
• Utilize bilingual skills to read, understand and explain rules, policies and documents to a non-English speaking or bilingual population.
• Maintain accurate records and files.
• Make accurate complex arithmetic calculations.
• Prepare reports related to the work performed.
• Establish and maintain effective working relationships with clients, children, representatives of the community served, employees of County departments, and other agencies and the public.

Minimum Qualifications and Certifications & Licenses

Three years of experience in a health, social service or community organization that demonstrates possession of the stated knowledge and abilities plus successful completion of twelve (12) semester units of education in health science, behavioral science and/or social welfare from a recognized college or equivalent. One additional year of experience may substitute for the educational requirement. College-level education in a field as listed above may be substituted for the experience on a year-for-year basis to a maximum of two years. Demonstrated oral and written proficiency in English and a designated second language is required.

If assigned as a medical assistant in a clinic or public health setting, one year of experience must have included medical assistant duties under the direction of a licensed physician at a level equivalent to the County's class of Support Services Worker I. California licensure as a Licensed Vocational Nurse (LVN) may substitute for the medical assistant experience.

If assigned to the CAL/LEAP component of the Employment and Training Program, one year of experience must have included either assisting with the provision of services in a job training or employment setting or in the coaching or training of adults in an academic or social services program.

IMPORTANT INFORMATION

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your Governmentjobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.
LiveScan:
SPECIAL REQUIREMENTS
Candidates selected are subject to fingerprinting by the Sheriff's Department and must pass a Department of Justice LiveScan background check prior to appointment.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Cassie Folan at cassie.folan@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 2/25/2025 11:59 PM Pacific

• 

• County of Marin

• (415) 473-6104

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