Staff Services Technician

About the Opportunity

****This recruitment will close after 40 applications have been received****.

Bilingual applicants are strongly encouraged to apply. Upon successful completion of our bilingual proficiency assessment, you'll receive an additional $1 per hour in compensation.

THE IDEAL CANDIDATE
Stanislaus County Behavioral Health & Recovery Services is looking for a motivated team lead to supervise the day-to-day administrative operations of the Quality Services and Risk Management department. Our goal is to support our BHRS Programs in meeting members’ needs and maintaining a high level of standards and compliance with all regulatory requirements.

ABOUT THE POSITION
The Staff Services Technician, under general supervision, performs routine analytical and technical administrative tasks, including coordinating data processing to ensure accurate record-keeping and reporting. The role supports the Quality Services and Risk Management team, which assists the department and contract providers with quality improvement, risk management, compliance, and audits. The Technician works under the guidance of the Quality Services and Risk Manager and the Quality Services Manager, overseeing daily administrative activities and supervising the QS Admin Staff. Additionally, the Technician processes highly confidential information, acts as a lead worker by assigning tasks, training administrative staff, and managing more complex administrative projects.

Unless otherwise provided, this position is part of the Classified Service of the County and is assigned to the Technical Services bargaining unit for labor relations purposes.

Individuals who are in a full-time classification position are required to serve a twelve-month probationary period, which may be extended an additional six months, for a total of eighteen months.

Incumbents may also be subject to overtime, standby, callback, weekend, holiday and shift assignments as identified in their MOU (Memorandum of Understanding).

Part-time extra-help is a provisional classification where permanent status may not be obtained. This position is subject to overtime, standby, shift, and callback assignments and will perform related duties as assigned. This position is non-benefited except for participation in a 401a program with Nationwide.

The Job Task Analysis provides information detailing the physical and functional demands of the classification. For the complete job task analysis, visit the Risk Management website at http://www.stancounty.com/riskmgmt/ under the "Disability" tab.

Typical Tasks

• Set meeting agenda's and takes meeting minutes;
• Support complex administrative tasks such as organizing Root Cause Analysis meeting memos, files, etc.;
• Design, implement, and manage database/online systems such as symplr;
• Coordinate, track and organize information and data required for regulatory reporting (i.e. grievance and appeal reports);
• Maintain proficiency in the use of database software and hardware utilized;
• Accurately maintain operational records and filling systems;
• Create, maintain, and manage reports, correspondence, and forms containing difficult, sensitive, and confidential information from written or recorded sources;
• Participate in policy and procedures creation/review as it relates to designated function;
• Review technical information and departmental policies and procedures with BHRS and Contractor programs by phone and email;
• Supports state and other audits and reviews;
• Oversee day to day clerical operations - telephone monitoring, submitting travel authorization, making appointments, ordering and maintaining supplies, organizing and routing mail, coordinating delivery and assigning staff tasks;
• Assist with training, supervising, and evaluation of QS/RM Admin Staff;
• Process Incident Reports, Grievances, Appeals, Expedited Appeals, Change of Provider requests, and State Fair Hearings and communicate with BHRS Programs and Contractor programs to ensure documentation is complete;
• Respond to inquires from interdepartmental staff, departments, contractor programs in accordance with policies and procedures and confidentiality standards;
• Develop practice guidelines and Standard Operating Procedures for program tasks, review work processes, and make necessary improvements;
• Build and maintain relationships and managements, co-workers, other departments, and community partners; Effectively communicate program changes with other staff and departments, and community partners;
• Provide support to QS Manager, QS & Risk Manager, Compliance Manager, and QS/RM & Compliance Staff. Carry out high level administration functions, for example supporting with project management;
• Support the complex administrative needs of staff;
• Gather, coordinate, and organize information and data for required record keeping and reporting needs; Maintain proficiency in the use of software and hardware utilized;
• Coordinate and monitor materials required to be on hand;
• Create and prepare statistical reports related to operational functions; Interpret statistical data for department administrators; and
• Perform and supervise routine administrative and clerical tasks; and Train, supervise, and evaluate clerical staff.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

KNOWLEDGE

• Modern office practices/record-keeping;
• Statistical record keeping and reporting concepts, methods and techniques;
• Data processing relating to budget control or payroll;
• Principles and techniques of employee supervision; and
• Spelling, grammar, and elements of proper writing procedures.

SKILLS/ABILITIES

• Supervise staff conducting technical assistance;
• Work independently, under general supervision;
• Interpret and prepare statistical reports;
• Communicate effectively;
• Speak and write in a clear, concise manner;
• Effectively manage time and prioritize work tasks around strict timelines and deadlines;
• Develop and maintain record-keeping systems and electronic databases;
• Prepare recommendations for Departmental and County review;
• Sit at a desk for extended amounts of time;
• Lift, bend, stoop and reach overhead; and
• Push, pull, squat, twist and turn.

We recognize your time is valuable, please only apply if you meet the following required qualifications.

EDUCATION AND EXPERIENCE
PATTERN I

• Completion of thirty (30) college semester units in Public or Business Administration or related area.

PATTEN II

• Two (2) years performing highly complex clerical duties with lead-worker, programmatically or accounting responsibilities.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE
Applications cannot be submitted after 40 applications have been received, or later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

EXAMINATION PROCESS
Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months, but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: February 25, 2025
Oral Examination: Tentatively scheduled for the week of March 12, 2025

Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time and full-time vacancies throughout Stanislaus County.

GENERAL INFORMATION
Final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for position) and a job-related background investigation.

Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver's license or the ability to utilize an alternative method of transportation when needed to carry out job related essential functions.

Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org

Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627.

Benefits associated with this position can be found at Benefits Summary .

Closing Date/Time: 2/25/2025 5:00 PM Pacific

• 

• Stanislaus County

• (209) 525-6341

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