CHILD SUPPORT ASSISTANT

Position Description

BILINGUAL INDIVIDUALS ENCOURAGED TO APPLY

APPLICATIONS MUST BE SUBMITTED ONLINE ONLY

The County of Fresno Department of Child Support Services is offering an excellent career opportunity for individuals interested in becoming a Child Support Assistant.

Child Support Assistants provide customer service, primarily in a call center environment, by: responding to a high volume of telephone calls; assisting the public with questions related to general child support services and case information; referring calls to Child Support Specialists as appropriate; performing initial interviews to open new child support cases; utilizing locating techniques; and performing related work as required.

Individuals who are bilingual in Spanish are highly encouraged to apply. If you are bilingual, interested in supporting families, and you meet the minimum qualification, apply today!

As a condition of employment, candidate's child support case, education, and employment histories, along with any criminal records will be reviewed. A live scan fingerprint check will also be required.

Please note : The current vacancies require bilingual skills in Spanish. However, the eligible list established from this recruitment may also be used to fill vacancies that do not require bilingual skills and for both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules.

Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved.

Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation.

Samples of Duties

Please click here to review the Samples of Duties

Knowledge, Skills and Abilities

Please click here to review the Knowledge, Skills and Abilities

Minimum Qualifications

Applicants must qualify under one (1) of the options listed below:

OPTION 1 :

Education : Completion of thirty (30) semester units of coursework that is acceptable within the United States' accredited college or university system.

OPTION 2 :

Experience : Six (6) months of full-time, paid customer service experience obtaining and providing information to the public or conducting business transactions.

The following information is in addition to the options listed above:

License : Possession of a valid Class "C" driver's license, or equivalent, may be required.

Note : Incumbents must obtain and maintain Federal Bureau of Investigation (FBI) and Department of Justice (DOJ) clearance as a condition of employment.

TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE :

• Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline.
• A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline).
• Resumes and attachments are not accepted in lieu of a completed application.
• Please fully list your education/work experience, including current position. Failure to list current, complete, and accurate education/work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application.
• In the Education section of your application, please provide complete information for each school attended, including the school's name and location, the type and number of units earned (semester or quarter) and, if applicable, which major or program was completed. Failure to completely list education within the job application may result in the disqualification of your application.
• College/university transcripts may be requested to verify completion of qualifying units.
• If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Adrien Miller; or email it to HREmploymentServices@fresnocountyca.gov .

SELECTION PROCESS :

Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for the process listed below:

• Written Examination - If required, the written examination will be offered in an online format. Please indicate on the supplemental questionnaire if you have the ability to complete an online examination.

Successful candidates will be placed on an employment list effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur.

REQUIRED APPLICATION MATERIALS :

• Fresno County Employment Application (must be current, complete, and accurate; amendments will not be accepted after the filing deadline)
• Supplemental Questionnaire

Please note : All applications must be received online only by the closing date and time of this recruitment. Notices from Human Resources regarding your application will be sent via email only. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed employment application.

HOW TO APPLY :

Applications for this recruitment must be submitted online only.An online application may be found at: https://www.fresnocountyjobs.com .

Open the Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be accepted after the filing deadline.

Once the filing deadline has passed, you may check the status of your application at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca .

Please be advised that it is the applicant's responsibility to notify Human Resources of any email address, mailing address, and telephone number changes. Notices from Human Resources will be sent via email only.

For the safety of our employees, the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards.

The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor.

REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination, or selection process may contact Human Resources at (559) 600-1830 at least five (5) days prior to the scheduled date or deadline.

Equal Employment Opportunity Employer

Analyst: Adrien Miller

REGULAR, PERMANENT POSITIONS BENEFITS PACKAGE :

• Health Insurance
• Competitive Retirement Plan
• Twelve (12) Paid Holidays per year
• Disability and Life Insurance
• Annual Leave Plan
• Employee Assistance Program

Optional benefits include:

• Deferred Compensation Plan (County-sponsored tax shelter savings plan).
• Flexible Spending Plans - tax shelter (set aside pre-tax $ to pay for eligible medical, dependent care, and qualified parking and mass transit expenses).
• NobleCredit Union - all County employees can take advantage of low interest rates, no annual fees for checking accounts, direct deposit, online banking and many other services.

EXTRA-HELP POSITIONS :

Extra-help positions are temporary, not entitled to benefits and serve at the will of the department head.

CLICK HERE TO REVIEW ADDITIONAL BENEFITS INFORMATION

Closing Date/Time: 2/14/2025 4:00 PM Pacific

2/14/2025 4:00 PM Pacific

• 

• Fresno County

Show more