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Job Description
Description
BE A PART OF OUR JUNIOR MUSEUM TEAM!
The Guest Services Assistant (Arts & Science Technician - H), under the supervision of the Guest Services Operations Lead, is tasked with regular computer data entry and clerical duties, which include cash handling and answering phone calls. This position focuses on delivering exceptional customer service to guests and calls for someone who appreciates engaging with the public and children. Previous experience in customer service and cash handling is essential for this role.
Learn more about the JMZ and the services we provide by visiting our site Here .
Schedule: This role requires weekday and weekend availability depending on need.
This is an SEIU Hourly (limited-benefits) position that is budgeted to not exceed 1,000 hours per fiscal year.
( In lieu of providing a medical plan, the City grants a medical stipend of $3.80 per hour in paid status)
Essential Duties
Essential and other important responsibilities and duties may include, but are not limited to, the following:- Perform routine and repetitive computer data entry tasks.
- Handle clerical tasks, including cash handling and phone answering.
- Provide expert customer service to visitors, ensuring a positive experience.
- Assist customers with purchasing tickets and memberships.
- Enroll customers in classes and programs.
- Scan tickets for appropriate entry days and times.
- Respond to customer emails with inquiries about tickets, memberships, classes, and facility details.
- Direct customers to classrooms for programs and birthday parties.
- Work both weekday and weekend shifts as required.
- Enjoy interacting with the public and children.
- Utilize prior experience in customer service and cash handling effectively.
Minimum Qualifications
Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:- High School Diploma or GED, or equivalent.
- Customer Service Experience
For job description, click Here .
Supplemental Information
The Selection Process:- Applicants will receive email recruitment status notifications. Governmentjobs.com also sends notification status updates.
- Depending on the number of qualified applications received, the examination process may consist of supplemental questions, online assessment, written examination, practical performance, oral examination, or any combination to determine which candidate will move forward in the hiring process.
- The screening process for this position typically may include a virtual recorded interview and/or panel interviews preceding final interviews with the hiring manager or their designee.
Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer.
City of Palo Alto offers the following benefits to those in a SEIU Hourly position:
Medical Stipend
$3.80 effectivethe pay period including July 1, 2024.
Sick Leave
Earn .03 hour of sick leave for each hour worked.
Retirement
City of Palo Alto PST (Part-time, Seasonal & Temporary Employees) Retirement Plan
Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.
Closing Date/Time: 2/27/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Palo Alto
Show morePalo Alto is located about 35 miles south of San Francisco; and 14 miles north of San Jose. Palo Alto, known as the “Birthplace of Silicon Valley” and global center of technology and innovation, is the corporate headquarters for many world-class companies and research facilities such as VMWare, Hewlett-Packard, IDEO, Tesla, and Skype. Home to Stanford University and a top-ranked public school system, Palo Alto also features beautiful and historic residential neighborhoods, vibrant shopping and retail districts.
Palo Alto has a highly educated and culturally sophisticated citizenry that is actively engaged in making a difference both locally and globally. Unique among city organizations, Palo Alto operates a full-array of services including its own gas, electric, water, sewer, refuse and storm drainage provided at very competitive rates for its customers.
The birthplace of Silicon Valley, Palo Alto, is a community of approximately 68,000 residents and nearly 100,000 jobs. Located on the mid-Peninsula between San Francisco and San Jose, Palo Alto is recognized worldwide as a leader in cutting-edge technology, medicine, and green innovation. Many world-class businesses maintained or started offices here, including Amazon, Tesla, Hewlett Packard, Palo Alto Medical Foundation, Rivian, Lucile Packard Children’s Hospital, SAP Ariba, Houzz, Varian Medical Systems, and VMware. Numerous start-ups are also at home in Palo Alto, arguably making it the startup capital of the world.
Stanford University is foundational to the history and prestige of Palo Alto, reflected in the community’s dedication to life-long learning. Stanford’s cultural and educational offerings are integral to the vibrancy and charm of Palo Alto, while the City’s exceptional K-12 school district ranks among the top public school systems in the country. With more than 50% of adult residents holding a graduate degree or higher, Palo Alto is frequently listed as one of the most educated cities in the nation.
Home to picturesque tree-lined streets, bike lanes, and historic buildings that reflect its California heritage, Palo Alto boasts a genuine sense of community and an active citizenry with strong environmental values. Beautiful neighborhoods are complemented by vibrant commercial corridors and a bustling economy with premium shopping and dining options. Excellent health care facilities, performing arts, and diverse recreational opportunities are just some of this incredibly desirable community’s cherished amenities.
Join an Award Winning Team
Palo Alto is an award-winning City recognized nationwide as innovative and well-managed. Palo Alto is one of a small number of California cities with a AAA bond rating. Recently, Palo Alto became one of the most livable cities in the U.S. by Livability.com. It's the only city to receive the Platinum Beacon Award in sustainability best practices by California’s Institute for Local Government.
We offer a variety of career paths that relate to building and improving communities. The City has fourteen departments employing 1,000 full-time staff. Police officers, fire fighters, paramedics, and building inspectors keep us safe. Engineers and public works staff build and re-build the physical infrastructure. City planners help envision and shape future community growth. Recreation, arts and library professionals enhance community life. Utilities provides electric, gas, water, sewer and other services. Internal services departments help manage, staff, and protect the City.
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