What You'll Be Doing

Wake County Health and Human Services is looking for an enthusiastic and knowledgeable Patient Access Representative to join #TeamWake! The ideal candidate will be a patient-focused individual with superb communication and organizational skills. As the Patient Access Representative (PAR), you will be responsible for performing administrative and data entry services to include collecting payments, medical records and data processing. The PAR will serve as the receptionist and provide exceptional customer service and administrative support to all clients and families visiting the clinic.

**Employee is subject to be called upon anytime to help the agency respond to a public health emergency which may include, but is not limited to, outbreak investigations, staffing mass dispensing or immunization clinics, providing disaster relief, or other incidents (man-made or natural and intentional or non-intentional) as they arise, or any public health response requested by the Health Director.

The Patient Access Representative will make an impact in the Health Clinic by:

• Providing excellent customer service and administrative support to our patients
• Assist patients with registering for their medical appointments
• Accurately enter patient information into the computer system and verifying patient insurance/financial information
• Collect and/or verify payment information from patients
• Maintain patient files and records in accordance with HIPAA regulations
• Respond to and resolve patient inquiries in a timely manner
• Complete daily report form for appointments, production, charges, monies collected, batch report totals, drawer start off and petty cash along with corporate practice management system end of the day receipt report totals to Accounting at the close of each day
• Performs other necessary duties as required by the TB/Refugee Health Clinic

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs

The Basics (Required Education and Experience)

• High school diploma or GED
• One year of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Bilingual English/Spanish language skills (oral and written)
• Experience working in a medical office and/or clinic setting
• Experience with cash handling and verifying insurances
• Minimum of one year of customer service or clerical experience
• Computer proficiency in MS Office Suite
• Knowledge of hospital/medical terminology

How Will We Know You're 'The One'?

• Ability to multi-task in a fast-paced environment
• Ability to work autonomously and as part of a team and adhere to policies and procedures
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to apply basic concepts of mathematics and computations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Competency required in the areas of communication, excellent verbal and written skills
• Use of computer skills to include Microsoft Word and Excel
• Familiarity with effective use of computerized accounting/billing systems
• Must be able to use other equipment such as a fax, copier, scanner, and calculator
• Good organizational skills and the ability to perform numerous tasks simultaneously in a fast-paced office environment

About This Position

Location: HSC Sunnybrook Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:15am-5:15pm

Hiring Range: 22.48-26.49

Market Range: 0.00 - 0.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/7/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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