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Job Description
CAREER DESCRIPTION
Human Services Manager, Senior
This position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is Open to the Public and will establish an openeligible list. This eligible list will be used to fill current and future Human Services Manager, Senior positions within Child Support Services. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment is scheduled to close at 11:59 P.M. (PST) on Monday, February 10th, 2025.
This recruitment will remain open for a minimum of five (5) business days or until the needs of the County are met. Qualified applicants are encouraged to apply immediately.
CHILD SUPPORT SERVICES (CSS)
Child Support Services (CSS) is an award-winning, forward-thinking agency of over 330 professionals, dedicated to helping parents financially support their children. The core mission is assisting parents in establishing paternity, establishing financial and medical child support orders, and facilitating the payment of that support through various means, including court action. Under the direction of the Department Director, CSS delivers human services to the community based on a balanced approach emphasizing Customers, Staff, Business Efficiencies, and Performance. CSS also works in close partnership with the Orange County Superior Court, California Department of Child Support Services, and other local child support agencies throughout California.
Click here for more information of Child Support Services.
Click here for more information about the County of Orange.
THE OPPORTUNITY
Under general direction of the Human Services Deputy Director this manager will:- Have oversight of a major functional area within Child Support Services.
- Contribute as a Senior Leader of the department, providing strategic level guidance and recommendations to the Executive Team.
- Work with staff to develop initiatives, proposals, project plans and briefing materials to guide Department operations.
- Be responsible for strategic planning to ensure focus on performance measures and customer satisfaction/service.
- Establish collaborative working relationships with internal and external partners to ensure cohesive partnerships built on transparency and effective communication.
- Effectively interact with all levels of staff and the management team to contribute to the achievement of department goals by positively influencing the decision-making process.
- Ensure a cost effective and efficient allocation of resources between and among teams/units, evaluate efficiencies, and devise/implement solutions to enhance organizational effectiveness.
- Oversee personnel matters, which include hiring, employee development and disciplinary actions regarding staff.
- Effectively apply leadership skills to promote positive work environment, to motivate/engage staff, and obtain buy-in.
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES
The ideal candidate will be an experienced manager with at least five (5) years or more of progressive managerial experience and at least two (2) years of experience working with health and human services, government, public service and/or child support laws, regulations, policies and/or business practices. Must include two (2) years of lead/supervisory experience.
Child Support Experience & Technical Skills- Experience working with Child Support laws and Child Support regulations and policies
- Extensive knowledge of Establishment, Collections and Enforcement strategies, Federal/State Performance Measures and Customer Services initiatives
- Extensive experience performing program, organizational or administrative analysis, legislative analysis and/or high level casework
- Extensive experience facilitating and coordinating projects and teams, providing project leadership, advice and recommendations, technical direction and expertise, ability to evaluate progress, and resolution of issues related to project areas or work assignment
- Experience in managing projects, developing timelines and documenting findings
- Experience in training, developing training curriculum and session materials to successfully engage with the targeted audience
- Experience in collaborating with external organizations and building partnerships for the benefit of the community and program
- Experience in marketing campaigns and branding to support program awareness and effective communication
Leadership | Managerial Skills- Fostering a collaborative approach across all program support and operational functions in support of achieving the Department's mission
- Providing thoughtful information and analysis that furthers data-driven decision-making and engages all levels of participants in contributing to the process
- Leading cross-functional projects/initiatives through the establishment of goals, resource plans, and development of status reports and summary documents
- Supervising and leading various levels of support staff, as well as partnering with Human Resource Services on staff management issues
- Training, directing, and evaluating subordinate staff and maintaining team objectives and standards with minimal direction and control
- Working collaboratively with direct reports to align personal development and goal achievement with business objectives
- Designing, building and fostering a culture of employee engagement including formal employee recognition programs
- Maximizing organizational growth and professional development of staff and future leaders by designing and sponsoring professional development and rotational programs
Judgment | Decision Making Skills- Identifying and resolving technical issues and problems through good judgment and decision making utilizing technical expertise
- Analyzing problems and proposing solutions while dealing with changing priorities
- Proactively and effectively formulate strategies supporting departmental goals; make decisions consistent with department objectives and strategic goals
Relationship Building | Effective Communication Skills- Developing and delivering effective written and verbal communication with various audiences, i.e. service providers, vendors, department managers, and agency/department customers
- Creating rapport and conducive working relationships with internal and external stakeholders and/or partners
- Using diplomacy when dealing with challenging situations and/or people
MINIMUM QUALIFICATIONS
Click here to learn more about the Minimum Qualifications for the Human Services Manager, Seniorclassification as well as the physical & mental requirements and the environmental conditions.
Special Requirements: Must pass a background investigation to the satisfaction of the Department of Child Support Services.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | SOI (Weighted 100%)
Candidates will be interviewed and rated by panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All applicants will be notified of any changes in the selection procedure.
Eligible List
Once all assessments have been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
PLEASE SEE BELOW FOR IMPORTANT INFORMATION REGARDING COVID-19 RELATED REQUIREMENTS
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at http://www.governmentjobs.com
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, please contact Candace Jones at (714) 347-8302 or cjones@css.ocgov.com .
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 2/10/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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