What You'll Be Doing

If you are a problem-solver with a passion for technology Wake County IT Department has an exciting opportunity for you to join us as a Systems Administrator - Business Systems!

The Wake County IT Department serves the public by providing innovative, reliable and responsible technology solutions. The department is the primary technology provider for County departments. IT operates centrally managed operations and administration for enterprise, public safety and mission-critical systems, desktop and mobile services, network and telephone services, software development and management and technical support and consultation to County departments and business partners.

Essential Functions:

• Serves as a principal point of contact and liaison supporting Wake County Emergency Medical Services (EMS)
• Provide customer consultation research and support for the Computer Aided Dispatch (CAD) and Automatic Vehicle Location (AVL) Hardware to include recommending appropriate equipment and solutions to meet the customer’s applications business requirements
• Install, test and support all aspects of network connectivity for the endpoint devices, NetMotion & Cisco AnyConnect endpoint related VPN applications
• Provide procurement, set up and training support on hardware to end users and other support staff
• Work in partnership with external IT vendors for application upgrades, enhancements, troubleshooting issues, etc.
• Create, complete, test and maintain complex system images for Wake County EMS & public safety
• Work in partnership with the technical engineers at the Raleigh-Wake 911 Center for the management of the Wake County CAD Inquiry units
• Work in partnership with external IT vendors for application upgrades, enhancements, troubleshooting issues, etc.
• Coordinate and manage the 24x7x365 endpoint device support for various public safety applications
• Install, test and support all aspects of network connectivity for the endpoint devices and NetMotion endpoint related software
• Provide support printers, scanners, peripherals and related hardware at all Wake County public safety facilities
• Perform routine technology refreshes on all supported hardware and applications for your assigned customers
  
  NOTE: Additional Requirements: Position is subject to 24-hour on call requirement. A valid driver license and a safe driving record are required. Position requires occasional overtime.

About Our Team

Wake County Information Technology is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

The Basics (Required Education and Experience)

• Associates degree in Computer Science, Information Systems, Computer Engineering or a related field
• Three years of experience in information systems support;
• Five years of experience in information systems support may be substituted for the combined education and experience requirements
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Three years of system administration and/or Information Technology technician experience handling both various types of application platforms and/or hardware devices
• Experience in a large public safety environment where management of life-critical systems exists
• Agile in a fast paced public safety environment
• Experience supporting, planning and executing large scale system upgrades
• Experience managing, administering, provisioning and/or supporting CradlePoint gateways or similar gateway devices such as Sierra Wireless gateways, etc
• Proven experience to troubleshoot complex technical issues and familiarity with VOIP
• Solid understanding of desktop operating systems, Microsoft Office 365 and other common desktop applications
• Solid understanding of desktop computer hardware and peripherals
• General understanding of networking including TCP/IP, DHCP, DNS, etc
• CompTIA/A+ and/or Network+ Certification preferred but not required
• Preferred experience providing direction and training to users at various levels of expertise to increase their knowledge to utilize systems supported

How Will We Know You're 'The One'?

• Knowledge of customer service principles and practices to develop and maintain a high level of customer satisfaction delivered by the department
• Ability to work cooperatively in a team environment as well as being self-sufficient and possess a high level of internal drive and independence
• Excellent skills documenting enhancements, changes and improvements to our systems
• Knowledge and experience supporting both hosted and on-premise applications
• Critical thinking skills to analyze and correlate data to deduce potential conclusions or aid in troubleshooting and excellent verbal and written communication skills
• Ability to plan and perform updates to hardware and software platforms and enhancements upgrades
• Ability to develop reports and configure systems in a public safety setting and integrate third-party systems with current applications

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri 8:30am - 5:15pm

Hiring Range: 80,539 - 92,533

Market Range: 68,544.00 - 116,522.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 2/7/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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