Social Service Program Analyst

The Position

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.
A Social Service Program Analyst plays a crucial role within the Employment and Human Services Department by developing, analyzing, and distributing policies and procedures for various social service programs. Under general direction, they conduct confidential studies on operational and program matters, providing informed recommendations to management. Their responsibilities also include performing administrative and budgeting tasks, ensuring programs operate efficiently and effectively. This role is distinguished by its focus on analytical and administrative duties specific to human services, setting it apart from more general administrative roles and training specialists within the department.

Employment and Human Services Department is recruiting to fill three (3) positions for a Social Service Program Analyst classification.

We are looking for someone who:

• Communicates effectively, both verbally and in writing
• Gathers and analyzes information to develop well-informed solutions
• Works independently while fostering strong collaboration with colleagues
• Demonstrates a strong work ethic, commitment to excellence, and eagerness to learn and grow
• Represents the Employment and Human Services Department professionally in meetings with stakeholders, other counties, and California state departments

What you may be responsible for:

• Providing guidance to staff on child welfare and Workforce Services program mandates, as well as county-specific practices
• Reviewing and interpreting new policies and program initiatives, then developing clear implementation plans
• Assessing the effectiveness of current policies and practices, recommending and implementing necessary updates
• Staying up to date on relevant state and federal mandates
• Collecting and analyzing data to evaluate workflow and improve service delivery

A few reasons you might love this job:

• You’ll have the opportunity to make a meaningful impact on child welfare and Workforce Services programs
• The role offers diverse assignments that encourage continuous learning and skill development
• There are opportunities for professional growth and career advancement

A few challenges you might face in this job:

• Navigating complex state and federal regulations while creating clear, concise process flows to minimize workload impact for program eligibility and social work staff
• Managing time-sensitive situations by adjusting priorities to meet emerging departmental needs
• Leading problem-solving efforts through time-limited workgroups and training sessions for program eligibility and social work staff

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Political & Organizational Savvy: Working skillfully with politics, procedures, and protocols across organizational levels and boundaries
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please visit our website, www.cccounty.us/hr

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university with a major in business or public administration, social or behavioral science or a closely related field.

Experience: Either
1) Two (2) years of full-time (or the equivalent of full-time) experience in either a supervisory or administrative capacity in a public human services agency;
or
(2) Three (3) years of full-time (or the equivalent of full-time) experience in a public human services agency's child welfare program performing duties at the level of a Social Worker II in Contra Costa County.

Substitution for Education: Additional experience of the type noted above may be substituted for the required education on a year-for-year basis. One (1) year of additional experience may be substituted for the academic major.

Substitution for Experience: Possession of a Master's degree in Social Work, Counseling or Psychology with a specialization in marriage, child and family counseling based on a two-year program and one (1) year of full-time (or the equivalent of full-time) experience in a public human services agency's child welfare program performing duties at the level of a Social Worker II in Contra Costa County may be substituted for the required experience noted above.

Desirable Qualifications:

• Proficient in computers, applications, and technology
• Working knowledge of federal, state, and county regulations and policies
• Experience administering programs or delivering services related to program eligibility and child welfare
• Practical experience collaborating with employees across various bureaus or departments to address complex issues within a large organization

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Written Performance Assessment: Candidates who possess the minimum qualifications will be invited to participate in a written performance assessment. Qualified candidates will receive additional information via email before the assessment. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. The assessment will measure candidates' competencies as they relate to the Social Service Program Analyst classification. These may include but are not limited to: Writing, Analyzing and Interpreting Data, Legal & Regulatory Navigation and Critical Thinking (Weighted 100%)
The performance assessment will be administered remotely using a computer or a tablet. You will need access to a reliable internet connection to take part in the assessment.

The Human Resources Department may change the assessment steps notes above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at Flor.Robb@hrd.cccounty.us. For any technical issues, please contact the governmentJobs' applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 2/12/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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