Lead Administrative Support Assistant

Lead Administrative Support Assistant (MVDL)

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This senior-level office support requires independent work decisions to be made for complex clerical functions and processes involving familiarity of specialized terminology and/or software. Team members in this position provide administrative support to the Motor Vehicle Bureau Administrator, as well as other assigned Administrative Managers and support staff.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Answer and assist or direct telephone calls regarding questions or issues related to motor vehicle and marine titling and registration questions or issues.

• Review, assign, track, and/or assist in resolving constituent transactional issues or complaints.

• Track and update the status of special projects, process improvements, and bureau assigned fiscal notes.

• Assisting Bureau Office Senior Staff with meeting scheduling, minute taking, and task monitoring

• Coordinate the review and update of correspondence utilized by the bureau.

• Create and update complex bureau reports on a daily, weekly, and monthly basis.

• Assist/draft recommended changes to bureau procedures, forms, and publications.

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy Assertiveness

Effective Writing Self-directed Attention to Detail

Clear Communication Exceptional phone etiquette

QUALIFICATIONS:

• Three to five years of experience related to clerical or general office support. (Substitutions may be allowed.)

• Knowledge of processes and procedures applicable to the Motor Vehicle Bureau.

• Ability to interact on the telephone with the public.

• Proficient computer skills related to Microsoft Office products.

• Ability to research and draft correspondence.

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.

We celebrate diversity and are committed to creating an inclusive environment for all employees

The State of Missouri is an equal opportunity employer.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Answer and assist or direct telephone calls regarding questions or issues related to motor vehicle and marine titling and registration questions or issues.

• Review, assign, track, and/or assist in resolving constituent transactional issues or complaints.

• Track and update the status of special projects, process improvements, and bureau assigned fiscal notes.

• Assisting Bureau Office Senior Staff with meeting scheduling, minute taking, and task monitoring

• Coordinate the review and update of correspondence utilized by the bureau.

• Create and update complex bureau reports on a daily, weekly, and monthly basis.

• Assist/draft recommended changes to bureau procedures, forms, and publications.

CORE COMPENTENCIES NEEDED:

Strategic Thinking Computer Literacy Assertiveness

Effective Writing Self-directed Attention to Detail

Clear Communication Exceptional phone etiquette

QUALIFICATIONS:

• Three to five years of experience related to clerical or general office support. (Substitutions may be allowed.)

• Knowledge of processes and procedures applicable to the Motor Vehicle Bureau.

• Ability to interact on the telephone with the public.

• Proficient computer skills related to Microsoft Office products.

• Ability to research and draft correspondence.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

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• State of Missouri

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